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4.8 out of 5

"The staff are very friendly and respectful and welcoming. The grounds were clean and beautiful. The American breakfast is excellent. The cabanas and s ... " More

By a verified traveler on Sat 05 Feb 2022

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Hotel Description

5-star beachfront aparthotel near Delfines Beach

On the beach

With a stay at this Zona Hotelera aparthotel, you'll be within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Delfines Beach. Also, Cancún Underwater Museum (Punta Nizuc) is within half a mile (1 km) and Ventura Park Cancun is within 3 miles (5 km).

Luxury amenities

This luxury aparthotel features a private beach, a full-service spa, and 6 restaurants. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, soaking tubs

The 274 soundproofed apartments offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include balconies, deep soaking bathtubs, and flat-screen TVs with satellite channels.

Suite, 2 Queen Beds (Double)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$586* Per night/room Aug 1 - Aug 2

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Ocean View (Double)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Ocean, Adults Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Nizuc Resort and Spa ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Nizuc Resort and Spa

Everyone (8) Couples (2) Family (2)
4 out of 5
The staff are very friendly and respectful and welcoming. The grounds were clean and beautiful. The American breakfast is excellent. The cabanas and staff were much needed on my vacation. The gym is clean and while you run on treadmill, you overlook the canopy tree top towards the water. Lovely free standing bathtub with bath salts. Bose Bluetooth speaker in room was nice as I enjoyed the patio and view. Harry’s steakhouse and Porfirio’s were better dinner options and 10mins away from the hotel. What could be improved: It would be great if they had more staff to check folks in to avoid a line. The beds are concave which made me feel like I was laying in a sunken mattress mold. They need to be flipped over or replaced, pillows are too thick for my likening. Covid test was $100, which is quite expensive. The property had a lot of beach access and the Infiniti pools were relaxing.

Posted by on Feb 5, 2022

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Comment from Hotel Management

Feb 8, 2022 by Mariana Echanove Director of Sales

Dear Guest, Thank you very much for sharing your comments, which always help us to improve our service. This review has been shared with our management. We hope to have the opportunity to host you in the future in your new home away from home. Kind regards,

5 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 24, 2021 by Mariana Echanove

Thank you very much for sharing your comments with us. We are glad to learn that you enjoyed your stay. We hope to see you soon in our little paradise. Kind regards

5 out of 5

Posted by on Dec 7, 2020

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5 out of 5
Nizuc was the perfect retreat for our 11 year anniversary. We were treated like royalty upon arrival and the duration of our stay. The service experience was impeccable. From check in to fine dining experience. Daniel in room service was phenomenal. The hotel sits in a very private location, calm water and the most amazing and genuine staff. The manager even came to introduce himself. We will be renewing our vows in 2022 and certainly will bring our entire family back here to experience the love and energy and peace here! Thank you to the entire team at Nizuc. It truly is an amazing experience.

Posted by , from Texas on Jul 2, 2020

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4 out of 5
Top rated service. The only draw back is the beach is too marshy and hard to swim in.

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 8, 2020 by ME

Thank you for posting your review. We hope to see you again in the near future in our little paradise Kind regards

5 out of 5
Everything was nice and their staff was pleasant however I didn't expect to pay for breakfast as many if not all hotels and resorts offer breakfast free of charge. I wish someone would've inform me before.

Posted by on Oct 31, 2019

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Comment from Hotel Management

Jan 28, 2020 by ME

Dear Guest Thank you very much for your review. We are happy to learn that you enjoyed your stay overall Kind regards

5 out of 5
The staff do an exceptional job of providing great service without being intrusive. This was our second stay at the property and they've only upped their game. We will absolutely stay here again on our next trip to Cancun.

Posted by , from Dallas, TX on Oct 15, 2019

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Comment from Hotel Management

Jan 28, 2020 by ME

Thank you for your review. We are delighted to know that you enjoyed your stay Kind regards

5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 18, 2019 by Jaime Jaramillo, Managing Director

Thank you so much for your review!

5 out of 5
This property was amazing! Would highly recommend! a++! Took myself and my daughter. Food, staff, spa and facuilties were truly incredible. Best experience. It felt luxurious with a down to earth friendly staff that felt like they all really enjoy their jobs and really want you to have the best experience. This is rare to find these days!

Posted by , from California on Apr 20, 2019

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Comment from Hotel Management

May 13, 2019 by Nizuc Resort & Spa

Thank you for sharing your experience at NIZUC Resort & Spa. We are happy to hear that you enjoyed our facilities and the service provided. We hope to welcome you again in the near future.

5 out of 5
Wonderful resort, quiet and relaxing. Employees were very responsive to your every need.

Posted by , from Castle Rock, CO on Aug 8, 2018

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Comment from Hotel Management

Aug 13, 2018 by Jaime Jaramillo General Manager

Dear Jason, Thank you so much for sharing your opinion about NIZUC Resort & Spa. We really appreciate your kind words and hope to welcome you again very soon. Please receive my kindest regards,

About the Nizuc Resort and Spa

Location Punta Nizuc, Cancun, QROO 77500

Property Features

Simply walk outside to feel the sun on your face at the sand beach. At Nizuc Resort and Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 5-star Cancun aparthotel.

  • 274 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 8234 sq ft of conference space
  • 765 sq m of conference space
  • Built in 2013
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Nizuc Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 47-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Select Comfort beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Cafe de la Playa - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast only.

Ramona - Overlooking the ocean, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ni - Overlooking the ocean, this seafood restaurant specializes in Peruvian cuisine and serves lunch and light fare. Open daily.

La Punta Lounge and Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Terra Nostra - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, 2 outdoor tennis courts, and a health club are featured at the aparthotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 12 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Tennis lessons on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Fitness classes on site
  • Boat tours on site
  • Scuba diving on site
  • Game viewing on site

Spa Services

Spa by ESPA has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 3055 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 26 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 915 for adults and MXN 457.50 for children (approximately)
  • Pet fee: MXN 3055 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nizuc
  • Nizuc Cancun
  • Nizuc Resort
  • Nizuc Resort Cancun
  • Nizuc Resort Spa
  • Nizuc Resort Spa
  • Nizuc Resort and Spa Cancun
  • Nizuc Resort and Spa Aparthotel
  • Nizuc Resort and Spa Aparthotel Cancun

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Nizuc Resort and Spa is listed in the 2021 Travel + Leisure 500.

The property is a member of Preferred Hotels & Resorts.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.