Explore top 2026 5 Star Hotels in Playa del Carmen

"Make sure the itinerary is received by the concierge"

"The room was clean and nice and cold. The only thing that was disappointing was the pillows. They were hard and uncomfortable. There was a staff member or two that didn’t feel friendly but the other staff was definitely welcoming and friendly. Pool was amazing! Lots of chairs to choose from and was able to relax. "

"The rooms smelt terrible. The food was gross. We only ate dinner there one night the second night we ended up leaving the resort to get dinner because the food was cold. They served me ice cold soup. We tried to check out, but they wouldn’t refund the rest of our stay even though we agreed to pay for the two nights we were there, they just offered to switch our rooms. We went to Walmart and bought a fan and plug-ins to try to make it smell better. For this to be rated a five star resort is laughable. We will never come back here again. Expedia was supposed to get back to us within 24 hours to let us check out and never did. "

"Family friendly"

"Mom & 17yo teen thoroughly enjoyed our one-week stay at ORP. Standard junior suite room w/ garden view. Pros: attentive & friendly staff (kudos to Aylin from Guest Services and William from entertainment), attractive & well maintained property; variety of food & pool options; stylish & spacious rooms; kid-friendly activities, facilities, & entertainment. Cons: bathroom mold in otherwise visibly clean rooms; mixed food quality; lack of activities/entertainment for adults. The positives at this beautiful resort far outweigh the few negatives. Good pick for travelers focused on comfort, relaxation, & value for the price. Great place to stay with young children, as even the basic junior suite is spacious. Adjacent sitting room area has a couch and desk. The garden view was attractive with lush greenery. Felt very private. Decor is stylish and bright. In general the room was well cleaned. However, I was dismayed that from the jetted tub (itself a major plus) there was a direct view of under the bathroom sink, showing about 4-6 inches of wall space which was covered in black mold across the length of the counter bottom. I would never have noticed this except from that vantage using the tub. Granted, it's a humid environment, so not hard to understand how this happens quickly but hopefully the hotel will take extra steps to check for this. My teen daughter and I were looking for a restful experience, which ORP definitely provided. Top notch, friendly service."

"Wonderful swim out room. Amazing staff."