On the beach
Within a 15-minute walk of this Playacar property, you'll find Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Main Beach and Plaza Paraiso are also within 2 miles (3 km).
This all-inclusive property features 5 restaurants, 3 outdoor pools, and an outdoor tennis court. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the gym and free perks like buffet breakfast and free self parking.
Nov 23, 2022 by Community Manager
Dear Teresa,Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback, as it allows us to continually improve the experience we create for our guests.We apologize for the technical issues you encountered, especially about the hot water; there is absolutely no excuse for those overlooked details, as all rooms must be thoroughly checked daily. We will be sure to reinforce the procedure. We also regret that we did not make you feel supported. We work daily to provide attentive and personalized service giving all possible solutions to fully enjoy your stay with us.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.Community Manager
Jul 6, 2022 by Community Manager
Dear Fernando, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service. We look forward to your soon return, it will always be a pleasure to welcome you.
Mar 13, 2022 by Community Manager
Dear Sheryl, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation. Come back soon, it will always be a pleasure to receive you.
Oct 18, 2021 by Community Manager
Dear Brian. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards
Oct 18, 2021 by Community Manager
Hi Stephanie, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.
Sep 19, 2021 by Community Manager
Dear Diane. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards.
Jun 23, 2021 by Community Manager
Dear Guest. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards.
Jun 17, 2019 by Community Manager
Dear Guest, Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Warmest regards!
Jun 12, 2019 by Community Manager
Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Regards!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Allegro Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Allegro Playacar - All Inclusive offers its guests 3 outdoor swimming pools, an outdoor tennis court, a fitness center, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Allegro Playacar - All Inclusive. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
Available in some public areas: Free WiFi
Free self parking
Allegro Playacar - All Inclusive offers 286 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Guests are served free buffet breakfast daily.
Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.
Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.