3.5-star beachfront property near Playa del Carmen Main Beach
On the beach
Within a 15-minute walk of this Playacar property, you'll find Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Main Beach and Plaza Paraiso are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features 5 restaurants, 3 outdoor pools, and an outdoor tennis court. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the gym and free perks like buffet breakfast and free self parking.
Allegro Playacar - All Inclusive ratings based on 21 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Allegro Playacar - All Inclusive
Everyone (10)Couples (4)Family (6)
1 out of 5
Check in, they said come back at 3 and our room would be ready. 3:00 complete chaos, people yelling upset. We waited in line for an hour to first be told there was no rooms, then she said we have rooms but no hot water anywhere and no ac in some, so there shipping their guest to a resort 20 minutes south. Said that wouldn't work as we have diving package paid for and the taxi fare would be expensive. Not to mention that resort was remote nothing down there. Finally insisted on a room there which we then had to wait again for a room. People were upset that the hotel lied to them about the whole situation which meant a loss of a half a day of their vacation before they got moved to other resort. We settled for no hot water but it was more that that. Ac hit and miss no water in shower for 2 days finally my husband blew up and the got the shower working. During this time we did not see any work crews on property. Left me to wonder how they were washing dishes when there was no hot water on property at all. The i thought about people not wanting to take cold showers and using pool. My husband and i have traveled a lot and was our 3rd time here. The condition overall of the property has diminished. We are not hard to please but the lying and misleading communication is unacceptable. So many people derailed by their actions, just sad. Will never come back here and will continue to let our group know what has happened to this resort. 😒
Posted by Teresa on Nov 21, 2022
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Comment from Hotel Management
Nov 23, 2022
by Community Manager
Dear Teresa,Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback, as it allows us to continually improve the experience we create for our guests.We apologize for the technical issues you encountered, especially about the hot water; there is absolutely no excuse for those overlooked details, as all rooms must be thoroughly checked daily. We will be sure to reinforce the procedure. We also regret that we did not make you feel supported. We work daily to provide attentive and personalized service giving all possible solutions to fully enjoy your stay with us.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.Community Manager
5 out of 5
Great All Inclusive Hotel, variety of food, different entertainment events everyday, friendly staff service.
Posted by Fernando on Jul 6, 2022
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Comment from Hotel Management
Jul 6, 2022
by Community Manager
Dear Fernando,
Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service.
We look forward to your soon return, it will always be a pleasure to welcome you.
1 out of 5
Posted by Yahaira on Jul 5, 2022
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3 out of 5
A lot of the servers and bartenders remembered us from the past 3 stays here. Beach is beautiful!
Posted by Sheryl C on Mar 13, 2022
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Comment from Hotel Management
Mar 13, 2022
by Community Manager
Dear Sheryl,
Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation. Come back soon, it will always be a pleasure to receive you.
1 out of 5
to much to list , orange water , leaks , air did not work correctly.
Posted by Brian, from High Point on Oct 18, 2021
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Comment from Hotel Management
Oct 18, 2021
by Community Manager
Dear Brian. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards
4 out of 5
Pros: great beach access, all inclusive, friendly staff, food was good… Humberto (server) and Julio (customer service) were our favorites!!
Cons: due to grass palapa style roof, room was super humid. Floor had a sheen due to humidity and bed felt forever damp. AC broke on last evening BUT they had it fixed within an hour of reporting it.
Posted by Stephanie on Oct 13, 2021
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Comment from Hotel Management
Oct 18, 2021
by Community Manager
Hi Stephanie,
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.
4 out of 5
The staff and how clean the property was What I thought was unique about the property was all the people from different parts of the world Dislike the rain
Posted by Diane Valadez, from La Puente on Sep 15, 2021
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Comment from Hotel Management
Sep 19, 2021
by Community Manager
Dear Diane.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Kind Regards.
4 out of 5
Well kept grounds, staff continually working to keep it clean and dry. Entertainment staff was great. It rained much of our trip but they kept it fun.
Bathrooms by the pool were very dirty, unkempt
Some of the restaurants and amenities weren’t in continual operation due to Covid restrictions. Lack of communication about when certain amenities were open
Great location - easy to get to 5th street and local market
Posted by a verified traveler on Jun 19, 2021
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Comment from Hotel Management
Jun 23, 2021
by Community Manager
Dear Guest.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Kind Regards.
5 out of 5
Everything looked very nice and clean. Everyone was so friendly. We enjoyed the experience very much.
Posted by a verified traveler on Jun 15, 2019
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Comment from Hotel Management
Jun 17, 2019
by Community Manager
Dear Guest,
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Warmest regards!
5 out of 5
Posted by a verified traveler on Jun 11, 2019
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Comment from Hotel Management
Jun 12, 2019
by Community Manager
Dear Guest,
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Regards!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included.
Food and beverages
All meals, snacks, and select beverages included
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Entertainment
Onsite entertainment and activities
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Tennis racquets
Premium food items
Premium/non-domestic alcoholic beverages
Room service
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Sailing included
Premium/imported alcoholic beverages not included
Premium food items not included
Tennis included
Volleyball included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Scuba diving lessons not included
Aerobics classes/lessons included
Tennis rackets not included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Local non-alcoholic beverages and soft drinks included
All meals included
Surcharge for premium or imported alcoholic beverages
All non-motorized water sports included
Snorkeling included
Property Features
Allegro Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Allegro Playacar - All Inclusive offers its guests 3 outdoor swimming pools, an outdoor tennis court, a fitness center, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Allegro Playacar - All Inclusive. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
286 guestrooms or units
2 levels
38 buildings
5 dining venues
Buffet breakfast (free)
Deli
Kid's club (free)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Onsite shopping
No smoking on site
Bar or lounge
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Allegro Playacar - All Inclusive offers 286 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (free)
Flat-screen television
Cable channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily.
Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.
Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Ecotours on site
Playground on site
Golfing nearby
Parasailing nearby
Basketball on site
Scuba diving on site
Beach volleyball on site
Kayaking on site
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
LGBTQ friendly
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 28.87 per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
All Inclusive Allegro Playacar
Allegro Playacar All Inclusive All-inclusive property
Allegro Playacar
Allegro Playacar All Inclusive
Playacar Allegro
Allegro Playa Del Carmen
Allegro Playacar Occidental
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Occidental Allegro Playacar Hotel Playa Del Carmen
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playacar Resort All Inclusive Playa del Carmen
Allegro All Inclusive All-inclusive property
Allegro Playacar Playa del Carmen
Allegro Playacar All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive All-inclusive property
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Allegro Playacar - All Inclusive is 36.5 mi (55-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Allegro Playacar - All Inclusive.
This property is on the beach. Don't forget your sunscreen!
Allegro Playacar - All Inclusive offers free buffet breakfast every day.
No, there is no casino at this property.
Check-in is from 3 PM - midnight.
This property offers free self parking.
Allegro Playacar - All Inclusive features 3 outdoor pools and a children's pool.
There are 5 onsite restaurants, offering options like international cuisine and pool views.
This property doesn't have a spa, but it does offer massages.
Allegro Playacar - All Inclusive is 1.6 mi away from Playa del Carmen.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
