"This resort was a dream! Staff was always so nice and super helpful. Always willing to answer any questions. Food and drinks were great too! I am goin ... " More
Beachfront retreat
Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Central Square. Nuestra Senora del Carmen Catholic Church is within 2 miles (3 km) and El Camaleon Mayakoba Golf Course is within 9 miles (15 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 3 coffee shops/cafes and free perks like free self parking and WiFi in public areas.
Apr 18, 2022 by Giovanna Barbieri - Quality Manager
Dear Vivian. Thank you for your valuable and kind comments, we are glad to read that you've had a wonderful experience. Regards.
Mar 11, 2022 by Giovanna Barbieri - Quality Manager
Dear Judith, Thank you for your evaluation, we will consider your comments with the intention to improve our food selection in all the restaurants and be able to offer more pleasant experiences to our guests. Regards.
Oct 25, 2021 by Giovanna Barbieri - Quality Manager
Dear Francesca, We are sorry for the inconvenience you've had during your stay and the issues with the reception, we will review the situation to make sure it will not happen again. Thank you for your valuable comments, we will consider them with the intention to improve and offer better experiences to our gusts. Regards.
Aug 25, 2021 by Giovanna Barbieri - Quality Manager
Dear Michael, We are sorry to read about the inconvenience you've had while at the resort. As written you in another review, please contact me to give the proper follow up and send you home your backpack. We will consider your observations and comments with the intention to improve the issues you are mentionning. My email address is qualitymanagement.mx@sandos.com
Aug 11, 2021 by Giovanna Barbieri - Quality Manager
Dear guest, The resort has different sections, family adults and vacational mmembers and each one had a different pool and bars. Thank you for yoour evaluation we hope that you've had a pleasant stay at the resort. Regards.
Jul 16, 2021 by Giovanna Barbieri - Quality Manager
Dear guest, We regret to see that you've had a poor impression of the resort. We would have liked to read about your experince in order to improve our service and facilities. Regards.
Jun 28, 2021 by Giovanna Barbieri - Quality Manager
Dear guest, Thank you for your comments, it is a pleasure to read that you've had a wonderful experience. We hope to serve you again in the future. Regards.
Jun 21, 2021 by Giovanna Barbieri - Quality Manager
Dear Guest, We are very happy to read your comments and to know that you've enjoyed your stay at Sandos Playacar. We will be glad to serve you again in the future. Regards.
Jun 8, 2021 by GM Assistant
Dear guest, thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Water activities
Entertainment
Not included
Sandos Playacar Select Club Adults Only- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Select Club Adults Only- All inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and scuba diving. There are 10 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, outdoor tennis courts, and a health club. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sandos Playacar Select Club Adults Only- All inclusive offers 276 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Sandos Playacar Select Club Adults Only- All inclusive has 10 restaurants on site.
Late night fare is available from 24-hour room service.
2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sandos Playacar Select Club Adults Only- All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
