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"I was a little disappointed with my stay. I’ve done all inclusive before and this didn’t compare. First checking took over 45 minutes because of some ... " More

By a verified traveler on Thu 21 Oct 2021

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Hotel Description

4-star beachfront property near Quinta Avenida

Beachfront retreat

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Central Square. Nuestra Senora del Carmen Catholic Church and El Camaleon Mayakoba Golf Course are also in the region.

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 3 coffee shops/cafés and free perks like free self parking and WiFi in public areas.

Free WiFi, iPod docks

The 276 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, iPod docks, and 24-hour room service are also available.

Select Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Superior

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Playacar Select Club - Adults Only - All inclusive ratings based on 30 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Select Club - Adults Only - All inclusive

Everyone (15) Couples (7) Family (5)
3 out of 5
I was a little disappointed with my stay. I’ve done all inclusive before and this didn’t compare. First checking took over 45 minutes because of some confusion about how many bands come with a room which is apparently only 1 so we had to pay 400 extra for 1 person. My friend wanted to get an extra room and was told there was only rooms available in the kids side but later when we asked to be moved because they put 4 people in a one bed room, we were immediately moved to another available room. Our bracelets did not work after going back to the desk twice. They had to send someone. You can’t eat by the pool. No servers to bring drinks. You gotta walk to one of the bars and they only have 1 bartender at each so there is a long line. The pool closes at 8 and although we were told the beach is still open we kept getting told to leave. It’s an adults only part, shouldn’t we have adult curfew? The positive is that the staff was friendly. The place was well kept. Covid testing was easy. This is probably better for families than an adult group of friends.

Posted by on Oct 21, 2021

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Comment from Hotel Management

Oct 25, 2021 by Giovanna Barbieri - Quality Manager

Dear Francesca, We are sorry for the inconvenience you've had during your stay and the issues with the reception, we will review the situation to make sure it will not happen again. Thank you for your valuable comments, we will consider them with the intention to improve and offer better experiences to our gusts. Regards.

2 out of 5
While at the resort no one answers at the front desk. Once home we have tried to reach the hotel, because my husband left his backpack and no one answers. When we arrived we were immediately met by a sales person for their royal elite club. He signed us up for a 8am sales pitch. I did say idk when i would wake up. They called are room at 7:30 am waking us up on our first morning of our vacation. They called a total of 4 more times. We were eating our breakfast in a large buffet area and the saleman sought us out and came up to us asking why we didnt go to the sale pitch. THERE IS NO GUEST SERVICES - because they are the sales people and if you choose no then they are not nice to you and will not help you. We had an issue with our Covid test and once again it is the excursion people you deal with, and they are not informed. He was not at his desk when we arrived to scan the QR code for the form for test. He had excuse of transportation. Long story short our appt was 2:30 and the place closes at 2:30 so we missed it. I was stressed because that left us getting the test the day before departure. The staff told me that will be close you might not get result in time. Luckily, we spoke to an American couple the next day, that knew that the test results come back maximum 24 hours. If only the staff was informed, I would have not lost a night of sleep worrying about getting the results in time. Nonsales staff are very friendly. Show is great

Posted by , from Auburn on Aug 24, 2021

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Comment from Hotel Management

Aug 25, 2021 by Giovanna Barbieri - Quality Manager

Dear Michael, We are sorry to read about the inconvenience you've had while at the resort. As written you in another review, please contact me to give the proper follow up and send you home your backpack. We will consider your observations and comments with the intention to improve the issues you are mentionning. My email address is qualitymanagement.mx@sandos.com

4 out of 5
It was nice but it said adults only and I saw kids and shared the buffet and restaurants with them

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 11, 2021 by Giovanna Barbieri - Quality Manager

Dear guest, The resort has different sections, family adults and vacational mmembers and each one had a different pool and bars. Thank you for yoour evaluation we hope that you've had a pleasant stay at the resort. Regards.

2 out of 5

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 16, 2021 by Giovanna Barbieri - Quality Manager

Dear guest, We regret to see that you've had a poor impression of the resort. We would have liked to read about your experince in order to improve our service and facilities. Regards.

5 out of 5
We had a memorable time at Sandos. The staff was great!

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Giovanna Barbieri - Quality Manager

Dear guest, Thank you for your comments, it is a pleasure to read that you've had a wonderful experience. We hope to serve you again in the future. Regards.

5 out of 5
This was my second stay at this hotel. It is still my favorite hotel in Mexico. The staff are all friendly and hardworking. Yessi and Cipri provide great drink service by the pool. The bartenders at the beach bar and at the adults only pool bar make delicious drinks. My favorite place in the entire resort is The Premium Bar. Between the bartenders and the snacks, I think it has a cool vibe. I received a towel animal the last day of my trip. It made my day! I look forward to staying at Sandos Playacar again soon.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by Giovanna Barbieri - Quality Manager

Dear Guest, We are very happy to read your comments and to know that you've enjoyed your stay at Sandos Playacar. We will be glad to serve you again in the future. Regards.

2 out of 5
Food was pretty good adult side is not for adults there was kids there every single day Broken elevator broken fan no hot water in the room wpuld not refund me so i could leave to another resort or move us rooms

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 8, 2021 by GM Assistant

Dear guest, thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service!

5 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 10, 2021 by Giovanna Barbieri - Quality Manager

Thabk you for your evaluation , we are happy to know that you've enjoyed your holidays at Sandos Playacar! Regards.

2 out of 5
This resort is massive, the people at the buffet restaurant were super nice and the beach is amazing. However the check-in process was terrible. I was standing for more than an hour at the reception counter, and then they told us we had to wait because they didn't have our room ready. They sent us to the "meeting point" counter to get our bracelets programmed to access our rooms, and we had to wait another hour. It took us 3 hours to get to our rooms. It seemed like half of the restaurants were closed and it is almost impossible to get a reservation. They advised us to try doing walk-ins, because supposedly spots would become available, but that was futile. The food at the buffet is okay, mediocre at best. It didn't live up to the expectations of a 4 or 5 star hotel.

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

4 out of 5
This is our 3rd stay at Sandos in the last 18 months. The hotel was not it's beautiful self when we arrived however, you could see the daily effort to restore it. Its important to book restaurants for all your nights right away or you will not get in anywhere but the buffet for your stay, as they are booked days in advance. (If you get a chance to book at the French restaurant even if you have no desire to - you will not be disappointed). The amenities and services are severely lacking compared to Non Covid days. There are 4 bars open within a few feet of the main pool but if you are in the adult only area pools there are zero - NONE! Unless you walk to the distance to the Meeting place or the Blue Moon bar then you will spend 10 to 15 minutes in line for your drink - Serious Bummer. The Disco was also closed. Our room for three came with one bed. Which they changed to two beds. No Problem. The only area that was fully staffed was the SALES TEAM! After a long flight and a long check in we were directly sent to another desk for covid test info, this turned out to be a sign up for a timeshare presentation instead. Unbelievably frustrating! But once you get the No - no - and no again down, you can settle into your vacation and enjoy the beautiful beach and weather. Since our family and friends frequent this hotel often we know our way around and what to look for but we spoke with several first timers during our stay that were not planning to return.

Posted by on May 16, 2021

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Comment from Hotel Management

May 18, 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

About the Sandos Playacar Select Club - Adults Only - All inclusive

Location Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar Select Club - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Select Club - Adults Only - All inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and scuba diving. There are 10 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club, and a spa tub. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar Select Club - Adults Only - All inclusive offers 276 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Select Club - Adults Only - All inclusive has 10 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the property include outdoor tennis courts, a health club, a spa tub, and a sauna. Other recreational amenities include complimentary bicycles.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Spa del Mar has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Playacar Beach Select Club Playa del Carmen
  • Sandos Playacar Beach Select Club
  • Sandos Playacar Beach Select Club All Inclusive
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Select Club All Inclusive Adults
  • Sandos Select Club All Inclusive Adults All-inclusive property
  • Sandos Playacar Select Club All Inclusive Adults
  • Sandos Playacar Select Club Adults Only All inclusive
  • Sandos Playacar Select Club All Inclusive Adults Only
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Select Inclusive Adults

You should know

  • Sandos Playacar Select Club - Adults Only - All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.