Book a hotel near Quinta Avenida, Downtown Playa del Carmen

"Yes"

"Very clean and really enjoyed the rooftop pool as well as the spa."

"This is my third stay here (1 girls trip and this is my 2nd time with my partner). Staff is always friendly and helpful! They try their best to accommodate and are part of the reason I keep coming back !"

"This is the place to stay in Cacum"

"The property was gorgeous. It was never very good for someone with mobility issues. They had no dinner buffets, the food options ib our opinion were not good at all. We even ate outside of the resort because the food was not good. We got served water with no ice constantly. I paid for a swim out pool and the ladder only had 2 small steps which we could barely get in and out. The staff was all very friendly. Overall I just probably wouldn’t return because of the price I paid wasn’t worth it with everything we experienced"

"I was very pleased with the family condo I stayed in. It had everything we needed, was comfortable, complete kitchen, even a washer for the clothes. I was dissapointed when I learned at check-in that they come to clean only every 3 days and if you want clean towels outside of those days you need to pay 15 USD and order them 24 hs in advance. On top of that one of the days they were supposed to come to clean they did not come, did not replace towels, toilet paper, tissue, shampoo, conditioner and soap. Gladly the front desk gathered some towels and tissue for us till next day. The receptionist that registered us the first day was not nice. She seemed aggravated by us refusing to wear a 24/7 bracelet that she wanted to put on us and said we could not take it off during our whole vacation so security would not give us any problems to get into the building. I requested to just have them in my purse instead, which seemed to irritate her. The rest of the staff we interacted with were always pleasant and helpful, and never once were we asked to show the bracelet in question. "