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Aparthotel

Playa Palms Beach Hotel

4.0 star property
4-star beachfront aparthotel near Playa del Carmen Main Beach

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Photo gallery for Playa Palms Beach Hotel

View from property
View from property
Outdoor pool, pool umbrellas, sun loungers
Reception
1 bedroom, premium bedding, in-room safe, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Family Room

  • 725 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 480 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 545 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse

Penthouse | 1 bedroom, premium bedding, in-room safe, laptop workspace

Penthouse

  • 665 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Partial Sea View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Partial Sea View

8.0 out of 10
Very good
(6 reviews)
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean Front Studio

1 bedroom, premium bedding, in-room safe, laptop workspace

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • 526 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

  • 269 sq ft
  • Partial sea view
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Garden View

  • 247 sq ft
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Quadruple Room Standard with Partial Sea View

  • 409 sq ft
  • Partial sea view
  • Sleeps 4

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Sea View

  • 355 sq ft
  • Sea view
  • Sleeps 3

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About the neighborhood

Playa del Carmen

On the beach.At this Downtown Playa del Carmen aparthotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both steps away. Calle 12 and Calle Corazón are also within half a mile (1 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.0 miles
  • Quinta Avenida - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles
  • Playacar Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Mandala - ‬2 min walk
  • ‪Calle 12 - ‬2 min walk
  • ‪La Caprichoza - ‬3 min walk
  • ‪Lido Beach Club - ‬3 min walk

About this property

Playa Palms Beach Hotel

4-star beachfront aparthotel near Playa del Carmen Main Beach
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 for adults and USD 7 for children

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 for adults and USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Frequently asked questions

How close is Playa Palms Beach Hotel to the airport?

Playa Palms Beach Hotel is 21.2 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Playa Palms Beach Hotel have an airport shuttle?

Playa Palms Beach Hotel offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 100 per vehicle, one-way.

How close is Playa Palms Beach Hotel to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does Playa Palms Beach Hotel offer free breakfast?

Free breakfast isn’t provided at Playa Palms Beach Hotel, but continental breakfast is offered for a fee of USD 7 for adults and USD 7 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Playa Palms Beach Hotel?

No, there is no casino at this aparthotel, but Riviera Gran Casino (7-min walk) is nearby.

What time is check-in at Playa Palms Beach Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Playa Palms Beach Hotel?

Free parking is not available at this aparthotel.

Does Playa Palms Beach Hotel have a pool?

Playa Palms Beach Hotel features an outdoor pool.

Does Playa Palms Beach Hotel have a spa?

There are no spa services available at this aparthotel.

How close is Playa Palms Beach Hotel to downtown Playa del Carmen?

Playa Palms Beach Hotel is 0.2 mi away from Playa del Carmen.

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 914 out of 1682 reviews
Rating 8 - Good. 469 out of 1682 reviews
Rating 6 - Okay. 160 out of 1682 reviews
Rating 4 - Poor. 61 out of 1682 reviews
Rating 2 - Terrible. 78 out of 1682 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Araceli

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, specially the traveling coordinator at the hotel, Carlos May. Thank you 🤗
Stayed 9 nights in Jul 2025

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely beautiful place❣️
Stayed 1 night in Jun 2025

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Blaney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the property. Its is well maintained and located within am easy walk to restaurants and shipping. We had no issues parking our large SUV on the street with metered parking. We recommend using the parking app. Breakfast delivered to our room and was delicious and plentiful. We will definitely stay again. Sadly, the sea was black and full of sargazo but that didn't affect our visit and is of no fault of hotel. Pool was lovely.
Stayed 1 night in Jun 2025

10/10 Excellent

Jane

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

John, TEMPLE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late, but thankfully were able to still get something to eat because some places were still open. It was close and walkable. Great location- close to the ferry and shopping.
Stayed 1 night in Mar 2025

8/10 Good

Xiaoyu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is eroded by the waves, but a good base for activities. Very convenient for shopping / dining.
Stayed 7 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Very good experience. Cordially management. They take care of guests. I hardly recommend it either for a weekend or more days.
Stayed 2 nights in Jun 2025

6/10 Okay

Annabelle

Stayed 5 nights in Jun 2025

2/10 Terrible

Nirma

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in May 2025

8/10 Good

Julia

Liked: Cleanliness, amenities
Likes: It was a beautiful property to watch the sunrise while having breakfast served; the beach was beautiful, the room was lovely, front desk service was GREAT, conveniently close to 5th Ave. Dislikes: the power boats anchored at the beachfront (which of course you'll notice they don't show pictures of the beachfront). A few property maintenance issues; had to have a room change.
Stayed 6 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and perfectly located to the restaurants, shopping, and nightlife.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful !
Stayed 4 nights in May 2025

2/10 Terrible

Salvador

Traveled with family
Disliked: Cleanliness, room comfort
Propiedad muy sucia
Stayed 3 nights in May 2025

8/10 Good

Francois

Liked: Cleanliness, room comfort
Beaucoup d’algues Plage inaccessible Il y a des bateaux ancrés également
Stayed 5 nights in May 2025

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, room comfort
Lovely time
Stayed 3 nights in May 2025

2/10 Terrible

Adrian, Tampa

Disliked: Cleanliness
Property smells like sewer, I almost threw up every morning on walked out of the room.
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Stayed 3 nights in May 2025

10/10 Excellent

natalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This boutique hotel is in a prime location, and walkable to all you need- yet tucked away from Quinta Avenida - 5th ave. The staff was great!! Mariana at the reception was very helpful and the security at night made the space feel safe and welcoming. The rooms were as described, clean and it was nice to have the balcony area with hamock. The pool has specific times, so no early morning or night swims. Mexico is currently challenged with sargassum at all the beaches, including the beachfront of the hotel. There is no parking on site, although you can park on the street. I recommend downloading the app and you can add funds as needed. Paid parking is from 10am to 10pm. The street parking ia strictly enforced. So make sure and pay for parking! Overall, we enjoyed our stay and would return and also recommended.
Stayed 4 nights in May 2025

10/10 Excellent

Victoria's

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the employees beautiful clean hotel. The sarcoso by the beach they should clean it everyday instead of letting it get overwhelming.
Stayed 8 nights in Apr 2025

10/10 Excellent

Uri

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2025

10/10 Excellent

Iracema

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Smells like fish! The water is very muddy & you CANNOT get in. DO NOT BE TRICKED BY THESE Pictures. Locks to doors are sketchy. No chairs at the pool. The pool is shaded…no sun.
Stayed 3 nights in May 2025

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did a video about this property on my Youtube channel: LaPawsBound. We stayed here for one night in April 2025. I talk about the hotel's proximity to 5th Ave, the staff, the room, ordering dinner in, the pool, and the beach. I give my honest feedback and if we would stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Dolores

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay at. enjoyed our time very much very friendly staff . Definitely recommend staying there
Stayed 3 nights in May 2025