"What a great little hotel to visit. You would not know it from the street but once you are inside it is amazing. Connie and Uziel were so helpful an
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The Palm at Playa ratings based on 9 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Palm at Playa
Everyone (6)Couples (2)Family (1)
5 out of 5
What a great little hotel to visit. You would not know it from the street but once you are inside it is amazing. Connie and Uziel were so helpful and accomodating as was the entire staff. Breakfast was inclding at the attached restaurant and was very good. Can't wait to go back when it is not raining to use the rooftop pool. It has a music and bar that we got to enjoy for about 10 minutes. Lol. It is very close to walk to everything but far enough away that the rooms are quiet. Will definitely go back.
Posted by Darrell Clifford on Jun 23, 2022
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Comment from Hotel Management
Jun 23, 2022
by .
Dear Darrell Clifford,
Thank you for reviewing your recent stay in our The Palm. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Kind regards from the team at The Palm at Playa.
4 out of 5
The hotel staff was very friendly and helpful. I would recommend staying here although in our room our TV was not working at all, and even though there was two showers, the hot water ran our very fast, and really didn't allow for a nice relaxing hot shower for more than 5 minutes. Other than these small things, it was a pleasant experience overall.
Posted by Jeffrey on Dec 8, 2021
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Comment from Hotel Management
Jan 13, 2022
by .
Hello, Jeffrey
Thank you for your positive review, we are glad to know you had a great experience while staying with us. We'll pass along your praise to the rest of the team and we hope to be able to accommodate you again in the near future.
Kind regards from the team at The Palm at Playa.
5 out of 5
Posted by a verified traveler on Nov 10, 2019
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Comment from Hotel Management
Nov 11, 2019
by PR
Thank you for sharing your experience. We are glad that your stay was wonderful.
5 out of 5
The rooms were great and the staff were very helpful and accommodating to requests.
Posted by a verified traveler on Jul 4, 2019
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Comment from Hotel Management
Jul 5, 2019
by PR
We greatly appreciate the time you took in sharing your experience at The Palm at Playa. We are delighted to read that our staff pampered you.
We look forward to welcoming you in the future.
Kind regards,
5 out of 5
Have stayed here probably 4 x and have never been
disappointed. Great location with walking distance to everything. Great pool, food, drinks and staff. This is a real gem!
Posted by Renee, from Chicago on Jan 13, 2019
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Comment from Hotel Management
Jan 15, 2019
by MGonzález
Thank´s
4 out of 5
We had a pleasant stay here. We were upgraded to a suite at no added cost. Staff was very helpful especially Sandra at the concierge and Luis at the entrance. The breakfast choices were adequate. The only concern is the noise from the club across the street.
Posted by a verified traveler on Jan 14, 2018
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Comment from Hotel Management
Jan 24, 2018
by Thank you
We feel bad about the problem of noisy that you have at night. The hotel is located on the downtown, that's why we have noisy as a normally city.
Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
5 out of 5
Great hotel, wonderful location, friendly staff
Pros:Friendly staff, good food, great room
Cons:Nothing comes to mind
Location:Perfect location, near shopping area of Ave. 5, and the beaches. Many restaurants to choose from
A very nice,comfortable hotel located a block away from the shopping and beach areas. The staff was very friendly, great room and the complimentary breakfast delicious. A wonderful experience. Highly recommend this hotel.
Posted by Maria E, from panama on Jan 24, 2016
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Comment from Hotel Management
Oct 14, 2022
by .
Dear Traveler,We really appreciate sharing your Palmaia experience with us and the greater community. We are delighted to hear that our unique and exceptional approach to our hotel concept. We do everything possible to exceed everyones needs.All of our staff are part of essence in The Palm at Playa and we feel glad of having such a strong team that doesnt stop helping everyone.We hope to see you again soon.Greetings from The Palm at Playa team.
5 out of 5
Great get away for couples
We stayed in the Loft room which was very roomy, had a dual shower, and a very comfortable bed. We were at the back of the hotel and the room was very quiet. The roof top pool and bar was awesome. Staff was very helpful and made our stay enjoyable. I must also mention the delicious free breakfast. By far the best Mexican chilequiles I have ever tasted. It also came with a fruit plate, juice, and refillable coffee or tea. A great location near the beach and the nightlife. Would definitely recommend staying here if you are looking for a nice adult get away.
Posted by Jenny, from Cleveland, Ohio on Jul 30, 2015
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Comment from Hotel Management
Oct 14, 2022
by .
Dear Traveler,We really appreciate sharing your Palmaia experience with us and the greater community. We are delighted to hear that our unique and exceptional approach to our hotel concept. We do everything possible to exceed everyones needs.All of our staff are part of essence in The Palm at Playa and we feel glad of having such a strong team that doesnt stop helping everyone.We hope to see you again soon.Greetings from The Palm at Playa team.
5 out of 5
Posted by Sabrina on Mar 3, 2022
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Comment from Hotel Management
Oct 14, 2022
by .
Dear Traveler,We really appreciate sharing your Palmaia experience with us and the greater community. We are delighted to hear that our unique and exceptional approach to our hotel concept. We do everything possible to exceed everyones needs.All of our staff are part of essence in The Palm at Playa and we feel glad of having such a strong team that doesnt stop helping everyone.We hope to see you again soon.Greetings from The Palm at Playa team.
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Frequently Asked Questions
The Palm at Playa is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.
The Palm at Playa offers an airport shuttle 24 hours a day, on request, for a charge of USD 150 per room, roundtrip.
This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 11-minute walk from Mamitas Beach. Don't forget your sunscreen!
Free breakfast isn't provided at The Palm at Playa, but local cuisine breakfast is offered for a fee of between USD 15 and 25 per person. It's available every day from 7:00 AM to 10:00 AM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - 11:30 PM.
This hotel offers free self parking.
The Palm at Playa features an outdoor pool. Guests can enjoy pool access from 9 AM to 8 PM.
The Palm at Playa is home to Irene, Cocina de Herencia, which features local and international cuisine.
There are no spa services available at this hotel.
The Palm at Playa is 0.2 mi away from Playa del Carmen.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
