At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Playa del Carmen Maritime Terminal and Mamitas Beach Club are also within half a mile (1 km).
Multiple dining options
This hotel features 2 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the a rooftop terrace and free perks like continental breakfast and free self parking.
Free WiFi, flat-screen TVs
The 66 individually furnished guestrooms offer free WiFi and room service. Other amenities include rainfall showerheads, down comforters, and flat-screen TVs with satellite channels.
Nov 11, 2019 by PR
Thank you for sharing your experience. We are glad that your stay was wonderful.
Jul 5, 2019 by PR
We greatly appreciate the time you took in sharing your experience at The Palm at Playa. We are delighted to read that our staff pampered you. We look forward to welcoming you in the future. Kind regards,
Jan 15, 2019 by MGonzález
Jan 24, 2018 by Thank you
We feel bad about the problem of noisy that you have at night. The hotel is located on the downtown, that's why we have noisy as a normally city. Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
The Palm at Playa offers its guests an outdoor pool and a spa tub. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly The Palm at Playa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 43-inch flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 7:00 AM to 10:30 AM.
Sabor a Mar - This restaurant specializes in local and international cuisine and serves breakfast only.
Rooftop - Overlooking the ocean, this restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.