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4.8 out of 5

"The rooms were great and the staff were very helpful and accommodating to requests. " More

By a verified traveler on Thu 04 Jul 2019

Hotel Description

4-star adults-only hotel near Quinta Avenida

Oceanside stay

At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Playa del Carmen Maritime Terminal and Mamitas Beach Club are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the a rooftop terrace and free perks like continental breakfast and free self parking.

Free WiFi, flat-screen TVs

The 66 individually furnished guestrooms offer free WiFi and room service. Other amenities include rainfall showerheads, down comforters, and flat-screen TVs with satellite channels.

Palm Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room Aug 9 - Aug 10

Palm Loft Noisy

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Loft, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Palm at Playa ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Palm at Playa

Everyone (5) Couples (1)
5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by PR

Thank you for sharing your experience. We are glad that your stay was wonderful.

5 out of 5
The rooms were great and the staff were very helpful and accommodating to requests.

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by PR

We greatly appreciate the time you took in sharing your experience at The Palm at Playa. We are delighted to read that our staff pampered you. We look forward to welcoming you in the future. Kind regards,

5 out of 5
Have stayed here probably 4 x and have never been disappointed. Great location with walking distance to everything. Great pool, food, drinks and staff. This is a real gem!

Posted by , from Chicago on Jan 13, 2019

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Comment from Hotel Management

Jan 15, 2019 by MGonzález

Thank´s

4 out of 5
We had a pleasant stay here. We were upgraded to a suite at no added cost. Staff was very helpful especially Sandra at the concierge and Luis at the entrance. The breakfast choices were adequate. The only concern is the noise from the club across the street.

Posted by on Jan 14, 2018

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Comment from Hotel Management

Jan 24, 2018 by Thank you

We feel bad about the problem of noisy that you have at night. The hotel is located on the downtown, that's why we have noisy as a normally city. Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.

5 out of 5

Great hotel, wonderful location, friendly staff

Pros: Friendly staff, good food, great room
Cons: Nothing comes to mind
Location: Perfect location, near shopping area of Ave. 5, and the beaches. Many restaurants to choose from
A very nice,comfortable hotel located a block away from the shopping and beach areas. The staff was very friendly, great room and the complimentary breakfast delicious. A wonderful experience. Highly recommend this hotel.

Posted by , from panama on Jan 24, 2016

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5 out of 5

Great get away for couples

We stayed in the Loft room which was very roomy, had a dual shower, and a very comfortable bed. We were at the back of the hotel and the room was very quiet. The roof top pool and bar was awesome. Staff was very helpful and made our stay enjoyable. I must also mention the delicious free breakfast. By far the best Mexican chilequiles I have ever tasted. It also came with a fruit plate, juice, and refillable coffee or tea. A great location near the beach and the nightlife. Would definitely recommend staying here if you are looking for a nice adult get away.

Posted by , from Cleveland, Ohio on Jul 30, 2015

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Property Features

The Palm at Playa offers its guests an outdoor pool and a spa tub. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly The Palm at Playa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • Built in 2012
  • Continental breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (56.4 km / 35 mi)
  • Property shuttles: Airport shuttle, area shuttle, and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 43-inch flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:30 AM.

Sabor a Mar - This restaurant specializes in local and international cuisine and serves breakfast only.

Rooftop - Overlooking the ocean, this restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Ecotours nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Palm at Playa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Minimum guest age is 14
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)
  • Late check-in fee for check-in between noon and 4:00 PM (amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen
  • The Palm at Playa Hotel
  • The Palm at Playa Playa del Carmen
  • The Palm at Playa Hotel Playa del Carmen

You should know

  • The Palm at Playa offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 14 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.