Book a hotel near Nuestra Senora del Carmen Catholic Church, Downtown Playa del Carmen

"The staff throughout the resort were outstanding! The entertainment staff ( Ana , Erik and Marlon ) were stand outs . The food was good but limited to 3 restaurants for dinner most nights . The rooms were very sparsely furnished there was nowhere to put your luggage or really sit down . The mini bar did not keep the drinks cold . The resort did nothing to really celebrate our honeymoon even though they were advised prior . We weren’t looking for much but a lot would have been nice . All in all a very nice resort ."

"All good"

"good location although front of building faces loud music, changed rooms and much better, great staff"

"This is advertised as a “resort” but is really a hotel. Beach is a walk, you have to pay for wristbands to use their sister properties, “all inclusive” doesn’t even include coffee, there’s 1 bar which closes at 10 pm in the lobby. The “4” restaurants are not open nightly, they rotate and you have to make reservations in advanced they don’t take walk ins even if not busy. We ended up eating off the resort half the time. The “rooftop” pool is somewhat dirty, that’s the only pool. Staff were okay, we weren’t treated very well the first night. Room service was excellent on the bright side. Just know if you’re looking for an “all inclusive” this isn’t the place, better off going to a large resort and paying the additional money as this doesn’t serve a lot of benefit. Upon walking in there was a bottle of “thinner” in our room in a water bottle, not sure what that was about. Also our room faced the street which was extremely loud, music blasting all night. "

"The structure was nice. The staff was nice. Check-in was good. Our 1st room was not ocean view (we paid for) our 2nd was good but we had to pay more. You can hear everything in the hallway when you’re in your room. Beach is approx 500 ft total. But you can’t go in the ocean as it’s mostly rocks. Nice bar and bathroom there. Entertainment is ok during the day. Cabanas are right upfront, and the chairs are behind the cabanas at the pool. Chairs are gone by 7am. Bar opens at 11am. No mimosas at breakfast. Food was ok. Restaurant was ok. Bring your own cup!! Resort was close to town. Safe to walk around. Coffee bar was great, 24 hr snack bar was good (but smells when you walk in). Pizza stand was good. Swim up bar is on third floor with 5 seats in a 30x50 pool. Cool view up there. I feel pictures of the resort on line are miss leading. We would not stay here again."

"It’ was excellent experience and great job by staffs"