Book a hotel near Plaza Caracol Mall, Zona Hotelera

"Staff was really helpful and friendly! Very attentive to all our needs would highly recommend this place!"

"When we were checking in, we were offered an upgrade at a discounted price. We accepted the upgrade and ended up staying at the Turquoize Tower. We were assigned butlers Natasha and Marie. They were wonderful and made us feel so welcomed. They remembered our faces and not once did they ignore us when we walked pass. They always greeted us with a big smile while mentioning our names. They were quick in replying to any of our questions or requests. It was our first time at an All Inclusive resort and they made our first impression for it a 10/10. All restaurants and bars are great. The buffet was our favourite. Each night there are different performances and those were entertaining too. Overall it was a wonderful resort and can't wait for our next visit. "

"The staff is always so nice and friendly and they make your stay all about you. I will continue to use Riu in the future. "

"Our family trip was fantastic! The moment we arrived, we were greeted warmly and everyone we spoke to was very accommodating. Our flight was a direct into Cancun, so we arrived at the property well before check-in. Check-in was a breeze and everyone was so helpful (making restaurant reservations and explaining the property map, etc.) Our family has stayed at quite a few all-inclusives in Mexico, and this by far was the best experience. The food was great, my dad’s favorite meal of the day is breakfast, and Guadalupe made him the best ham, onion, and cheese omelets. The housekeeping and groundskeepers really did an outstanding job at maintaining the property. We will try to be back soon for another stay! "

"I booked a Master Suite so had a large bedroom as well as another room with kitchen, living room with sofa. Two balcony's gave a great view of center courtyard and ocean. Fridge, stovetop, dishwasher and microwave! Super clean suite and great staff! Loved it!"

"We had a wonderful time at are stay at the Dream sands resort. Weather was wonderful and the resort was beautiful and clean! The people did everything they could to make the stay absolutely perfect! Will definitely consider going back. They also had wonderful entertainment during the day and at night!"