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"Everything is walking distance! Friendly staff and clean rooms. " More

By a verified traveler on Tue 11 Feb 2020

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Hotel Description

3.5-star hotel near Cancun Convention Center, connected to the convention center

Zona Hotelera stay

A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and within a 5-minute walk of Caracol Beach. Also, La Isla Shopping Mall is within 3 miles (5 km) and Aquaworld is within 6 miles (10 km).

24-hour fitness, terrace

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and free valet parking. Enjoy the a rooftop terrace and perks like free self parking.

Free WiFi, LCD TVs

The 177 guestrooms have LCD TVs with satellite channels and offer free WiFi and rainfall showerheads. Free bottled water, hair dryers, and safes are also available.

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$92* Per night/room Jan 30 - Jan 31

Junior Suite, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Cancun ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aloft Cancun

Everyone (5) Couples (2) Family (2)
5 out of 5
Everything is walking distance! Friendly staff and clean rooms.

Posted by on Feb 11, 2020

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1 out of 5
The bathroom door had a mirrored reflective surface. if the light was on the person outside can see right through to the other side. The roof pool looks nothing like the photos, very deceptive. We ended up moving to the Moon Palace because Aloft is not very family-friendly. I recommend booking an all-inclusive resort or hotel to avoid the trauma

Posted by on Jan 2, 2020

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2 out of 5
First off I will start with the things I did not like about the property and the amenities When we checked into the hotel to get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with the staff service and bringing up towels and a fresh clean linens it took them forever and for phone calls and they do not stock our towels that every single time we had to call multiple times and they are very cheap with everything. When we checked into the hotel they get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with this bringing us and bringing up towels and fresh clean linens it took them forever and for phone calls and they did not stock our towels that every single time we had to call multiple times and they are very cheap with everything. Next I was very disappointed with the pool and the way that the photos were shown on the website and on the Travelocity hotel website. The pool at the hotel was pretty decently clean and warm it was not ice cold. But was very deceiving.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Sep 5, 2019 by Cesar

Dear guest, we thank you for your honest comments and will address them directly. Thank you for taking the time to share your experience.

4 out of 5
Location is close ro everything, you have acces to the best restaurants, They don’t offer shuttles, not a family hotel, not amenities, its Ok

Posted by on Mar 9, 2019

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3 out of 5
Great staff and customer service,my problem was there was a odor coming from the sink, and the sheets didn’t smell fresh. And when it was time for me to catch a cab to the airport i was literally given 5 different prices $24-$25-$26-$27-$28 it’s not a lot of money but nobody likes gettin taken advantage of.

Posted by on Jan 15, 2019

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5 out of 5
This is a nice hotel near the beach. Very nice staff and they are speaking good English.

Posted by , from CALIFORNIA on Jul 25, 2018

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5 out of 5

convenient location near everything!

I’ve been to Cancun a few times and I knew going into this that it would be a different experience from a resort and it was but it was great too! The check in and check out processes were very quick and the staff were nice and easy to communicate with. The room was clean and was on par with the other hotels I’ve stayed at in the hotel zone in Cancun. We didn’t really use a lot of the amenities at the hotel. We did hang out at the rooftop pool one afternoon and there were plenty of lounge chairs, pool towels, and the drinks were reasonably priced. We opted more often to go across the street to the grocery store and purchase beer, etc and a cooler with ice and take it to the beach. There is a public beach directly across from the hotel that is perfectly nice but small (playa caracol) we went here once or twice. Instead we opted to take the bus to a much larger beach about a 10 minute bus ride from the hotel (playa Delfines) which is a very large beach with free umbrellas and chairs. This hotel is also near a lot of bars and restaurants and there are even 2 little hole in the wall places that are excellent hidden right behind the hotel (shout out to Bar Calypso and Tacos Rigo!) All in all this hotel is an excellent choice for those who don’t need a resort and are willing to venture out to other beaches and restaurants.

Posted by , from Chicago, IL on Feb 27, 2018

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3 out of 5
everything was good for the price right in the middle of all the party spots

Posted by , from Texas on Dec 27, 2017

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Property Features

Aloft Cancun offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 366 square feet (34 square meters) and includes a meeting room. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Aloft Cancun. Free self parking and valet parking are available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 10 levels
  • 366 sq ft of conference space
  • 34 sq m of conference space
  • Built in 2013
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Aloft Cancun offers 177 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Extra futon mattress (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

WXYZ bar - This bar specializes in Mexican cuisine and serves light fare only. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club or fitness facility.

  • Free bicycles on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 1000 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 280 for adults and MXN 140 for children (approximately)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun
  • Aloft Cancun Hotel Cancun

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.