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"This is a nice hotel near the beach. Very nice staff and they are speaking good English. " More

By a verified traveler on Wed 25 Jul 2018

Hotel Description

3.5-star hotel near Tortuga Beach, connected to the convention center

Beach, shopping nearby

A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and a 5-minute walk from Caracol Beach. Forum Beach and Delphinus Dreams are also within half a mile (1 km).

Poolside dining

This hotel features 2 bars/lounges, a swim-up bar, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and free valet parking. Enjoy the outdoor pool and perks like free self parking.

Free WiFi, LCD TVs

The 177 guestrooms have LCD TVs with satellite channels and offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and coffee/tea makers.

aloft, Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$81* Per night/room Nov 3 - Nov 4

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

aloft, Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Aloft Cancun ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aloft Cancun

Everyone (9) Couples (1)
2 out of 5
First off I will start with the things I did not like about the property and the amenities When we checked into the hotel to get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with the staff service and bringing up towels and a fresh clean linens it took them forever and for phone calls and they do not stock our towels that every single time we had to call multiple times and they are very cheap with everything. When we checked into the hotel they get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with this bringing us and bringing up towels and fresh clean linens it took them forever and for phone calls and they did not stock our towels that every single time we had to call multiple times and they are very cheap with everything. Next I was very disappointed with the pool and the way that the photos were shown on the website and on the Travelocity hotel website. The pool at the hotel was pretty decently clean and warm it was not ice cold. But was very deceiving.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Sep 5, 2019 by Cesar

Dear guest, we thank you for your honest comments and will address them directly. Thank you for taking the time to share your experience.

4 out of 5
Location is close ro everything, you have acces to the best restaurants, They don’t offer shuttles, not a family hotel, not amenities, its Ok

Posted by on Mar 9, 2019

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3 out of 5
Great staff and customer service,my problem was there was a odor coming from the sink, and the sheets didn’t smell fresh. And when it was time for me to catch a cab to the airport i was literally given 5 different prices $24-$25-$26-$27-$28 it’s not a lot of money but nobody likes gettin taken advantage of.

Posted by on Jan 15, 2019

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5 out of 5
This is a nice hotel near the beach. Very nice staff and they are speaking good English.

Posted by , from CALIFORNIA on Jul 25, 2018

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5 out of 5

convenient location near everything!

I’ve been to Cancun a few times and I knew going into this that it would be a different experience from a resort and it was but it was great too! The check in and check out processes were very quick and the staff were nice and easy to communicate with. The room was clean and was on par with the other hotels I’ve stayed at in the hotel zone in Cancun. We didn’t really use a lot of the amenities at the hotel. We did hang out at the rooftop pool one afternoon and there were plenty of lounge chairs, pool towels, and the drinks were reasonably priced. We opted more often to go across the street to the grocery store and purchase beer, etc and a cooler with ice and take it to the beach. There is a public beach directly across from the hotel that is perfectly nice but small (playa caracol) we went here once or twice. Instead we opted to take the bus to a much larger beach about a 10 minute bus ride from the hotel (playa Delfines) which is a very large beach with free umbrellas and chairs. This hotel is also near a lot of bars and restaurants and there are even 2 little hole in the wall places that are excellent hidden right behind the hotel (shout out to Bar Calypso and Tacos Rigo!) All in all this hotel is an excellent choice for those who don’t need a resort and are willing to venture out to other beaches and restaurants.

Posted by , from Chicago, IL on Feb 27, 2018

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3 out of 5
everything was good for the price right in the middle of all the party spots

Posted by , from Texas on Dec 27, 2017

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4 out of 5

Very modern contemporary hotel

We only stayed one night because our hotel was booked on one night of our 5 day stay. Aloft was clean and comfortable for one night. Wasn't a warm and soft feel. For young crowds, I feel they may enjoy the look and overall vibe.

Posted by on Jun 23, 2017

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Comment from Hotel Management

Jun 26, 2017 by sergio.carames

Dear Guest. Thank you very much for taking the time to answer our service survey. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! Sincerely,

4 out of 5

Nice hotel , great location

Cons: Add microwave to rooms
Location: Beach , flea markets , supermarket, 2 large malls , night life ( clubs etc ) , direct access to public transportation
My husband & I stayed here for 6 nights for our honeymoon. Hotel is in a great location ! Near shops, food, across from the beach, night life even a supermarket in walking distance . Staff is very nice and helpful. The room are regular hotel size but one thing I didn't like , the rooms don't have a microwave, so if you are someone who takes leftovers from eating out you can't warm it in your room.

Posted by , from FL on Jan 8, 2017

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Comment from Hotel Management

Feb 7, 2017 by sergio.carames@aloftcancun.com.mx

Dear Mrs. Anita, we would like to thank you for taking the time to share your comments with us, your feedback is very important to us! We are very happy to know that our location was perfect for you needs! It's really pleasant to read that you liked your room and the rooftop; it has an amazing and relaxing view! We hope to have the chance to host you again pretty soon! Regards!

3 out of 5

Only good if you want loud music in your face

Pros: The rooms are clean and well appointed.
Cons: Way too much air-conditioning!
I believe Aloft is trying to cater to a younger, hipper customer than me. I found the incessant drumbeating music in the lobby, elevator and hallways quite disturbing.

Posted by , from USA on Jan 6, 2016

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Comment from Hotel Management

Jan 19, 2016 by Ana

Dear Mr. Eric: Thank you very much for giving us your comments! We apologize for the loud music, we will pay attention to this matter. As for the Aircon, we will addressed this issue to the corresponding department. We hope to welcome you again! Have a great week! Regards from Aloft Cancun Staff!!

5 out of 5

Nice, close to the beach

Very nice stay. Close to all the local night time spots. My husband and I were pleased.

Posted by , from charlotte,nc on May 5, 2015

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Comment from Hotel Management

May 9, 2015 by Marcia R

Dear Mrs. Sonya, Thank you for staying with us and for taking the time to leave your comments. We are really glad to know that you enjoyed your stay in Aloft Cancun, and our convenient location in the heart of the hotel zone! For Aloft Cancun team will be great to host you again in your next visit to our destination. We are looking forward to welcome you back soon! Thank you for your preference. Best regards,

Property Features

Aloft Cancun offers its guests an outdoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. Event space at this hotel measures 366 square feet (34 square meters) and includes a meeting room. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Aloft Cancun. Free self parking and valet parking are available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 366 sq ft of conference space
  • 34 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.4 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Nook - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

WXYZ bar - This restaurant specializes in Mexican cuisine and serves light fare only.

Splash - This beach restaurant specializes in international cuisine and serves light fare only.

Refuel - This coffee shop serves light fare only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a crib (infant bed)/rollaway bed. Placement based on availability. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 249 for adults and MXN 149 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun
  • Aloft Cancun Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Cancun-Hotels-Aloft-Cancun.h6209261-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.