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InterContinental Presidente Cancun Resort by IHG

5.0 star property
5-star beachfront resort near Tortuga Beach

Choose dates to view prices

Photo gallery for InterContinental Presidente Cancun Resort by IHG

Property amenity
Property video
Restaurant
Sundeck
Signature Suite, 1 King Bed, Oceanfront | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Plaza Caracol Mall
    ‪6 min walk‬
  • Place, Cancun Convention Center
    ‪11 min walk‬
  • Place, Forum Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪79 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Ocean View (Club Floor)

Room amenity

Premium Suite, 1 King Bed, Ocean View (Club Floor)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Terrace, Ocean View

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed, Terrace, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 646 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Club Lounge Access, Lagoon View (Lagoon View)

View from room

Room, 1 King Bed, Club Lounge Access, Lagoon View (Lagoon View)

  • 366 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Queen Beds, Ocean View

Club Suite, 2 Queen Beds, Ocean View | 1 bedroom, premium bedding, down comforters, minibar

Club Suite, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down comforters, minibar

Classic Room, 1 King Bed, Lagoon View

8.0 out of 10
Very good
(9 reviews)
  • 365 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Classic Room, 2 Queen Beds

8.2 out of 10
Very good
(41 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Oceanfront

Signature Suite, 1 King Bed, Oceanfront | 1 bedroom, premium bedding, down comforters, minibar

Signature Suite, 1 King Bed, Oceanfront

  • 1658 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Signature)

Free toiletries, hair dryer, bathrobes, slippers

Club Room, 1 King Bed (Signature)

9.0 out of 10
Wonderful
(2 reviews)
  • 646 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Intercontinental)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite (Intercontinental)

  • 646 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

8.8 out of 10
Excellent
(5 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Accessible

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Ocean View

View from room

Classic Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(28 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Lagoon View

1 bedroom, premium bedding, down comforters, minibar

Classic Room, 2 Queen Beds, Lagoon View

8.2 out of 10
Very good
(14 reviews)
  • 366 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Signature)

Free toiletries, hair dryer, bathrobes, slippers

Club Room, 2 Queen Beds (Signature)

  • 646 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Coral)

1 bedroom, premium bedding, down comforters, minibar

Presidential Suite, 1 King Bed (Coral)

  • 2153 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Lagoon View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, Terrace, Lagoon View

  • 700 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Ocean View

8.2 out of 10
Very good
(37 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Terrace, Ocean View (Terrace)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Queen Beds, Terrace, Ocean View (Terrace)

8.4 out of 10
Very good
(7 reviews)
  • 646 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Caribbean)

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Caribbean)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, Terrace, Ocean View

  • 700 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Club Lounge Access, Lagoon View

Room, 2 Queen Beds, Club Lounge Access, Lagoon View | 1 bedroom, premium bedding, down comforters, minibar

Room, 2 Queen Beds, Club Lounge Access, Lagoon View

8.6 out of 10
Excellent
(4 reviews)
  • 366 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cancun

On the beach.With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Cancun Convention Center and 2 miles (3 km) of Tortuga Beach. Langosta Beach and La Isla Shopping Mall are also within 3 miles (5 km).
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What's nearby

  • Plaza Caracol Mall - 6 min walk - 0.4 miles
  • Cancun Convention Center - 11 min walk - 0.6 miles
  • Caracol Beach - 12 min walk - 0.7 miles
  • Forum Beach - 14 min walk - 0.8 miles
  • Tortuga Beach - 10 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Club InterContinental (Club Lounge) - ‬1 min walk
  • ‪Lounge 24 - ‬8 min walk
  • ‪Casa Rolandi - ‬8 min walk
  • ‪El Caribeño - ‬2 min walk
  • ‪El Patio - ‬6 min walk

About this property

InterContinental Presidente Cancun Resort by IHG

5-star beachfront resort near Tortuga Beach
Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cancun Resort by IHG you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available.

This 5-star Cancun resort is smoke free.

  • 300 guestrooms or units
  • 2 buildings
  • 3 dining venues
  • 8142 sq ft of conference space
  • 756 sq m of conference space
  • Built in 1979
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
InterContinental Presidente Cancun Resort by IHG offers 300 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 30 for adults and USD 14 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 5 hot tubs
  • Beach club
  • Bicycle rentals
  • Ecotours
  • Full-service spa
  • Playground
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun InterContinental
Cancun InterContinental Presidente Resort
InterContinental Cancun Resort
InterContinental Presidente Cancun
InterContinental Presidente Cancun Resort
InterContinental Presidente Resort
InterContinental Presidente Resort Cancun
Presidente Cancun Resort InterContinental
Presidente InterContinental Resort Cancun
Presidente Resort Cancun
Intercontinental Presidente Cancun Hotel Cancun
InterContinental Presidente
Intercontinental Cancun

Frequently asked questions

How close is InterContinental Presidente Cancun Resort by IHG to the airport?

InterContinental Presidente Cancun Resort by IHG is 15.8 mi (30-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at InterContinental Presidente Cancun Resort by IHG?

As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cancun Resort by IHG on Dec 7, 2025 start from $188.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does InterContinental Presidente Cancun Resort by IHG have an airport shuttle?

Airport shuttle services are not available at InterContinental Presidente Cancun Resort by IHG.

How close is InterContinental Presidente Cancun Resort by IHG to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does InterContinental Presidente Cancun Resort by IHG offer free breakfast?

Free breakfast isn’t provided at InterContinental Presidente Cancun Resort by IHG, but buffet breakfast is offered for a fee of USD 30 for adults and USD 14 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at InterContinental Presidente Cancun Resort by IHG?

No, there is no casino at this resort, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are nearby.

What time is check-in at InterContinental Presidente Cancun Resort by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at InterContinental Presidente Cancun Resort by IHG?

This resort offers free self parking.

Does InterContinental Presidente Cancun Resort by IHG have a pool?

InterContinental Presidente Cancun Resort by IHG features 2 outdoor pools.

Does InterContinental Presidente Cancun Resort by IHG have a restaurant?

There are 3 onsite restaurants, offering options like a beachfront location and ocean views.

Does InterContinental Presidente Cancun Resort by IHG have a spa?

This resort has a spa, which features facials, body scrubs, and massages.

How close is InterContinental Presidente Cancun Resort by IHG to downtown Cancun?

InterContinental Presidente Cancun Resort by IHG is 2.7 mi away from Avenida Kukulkan.

InterContinental Presidente Cancun Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 915 out of 1369 reviews
Rating 8 - Good. 276 out of 1369 reviews
Rating 6 - Okay. 83 out of 1369 reviews
Rating 4 - Poor. 47 out of 1369 reviews
Rating 2 - Terrible. 48 out of 1369 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

VINCENT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For relaxation and top of the line dining options, this the place to go. Very clean, professional staff. Room furniture is a bit dated but nothing outrageous. Beach was super clean, no sargassum at all or very little on some days but at the peak of algae season this was a blessing because all the other beaches in cancun had mountains of it. This is a family oriented hotel so dont expect to party hard there, the night clubs area is a 10 minute walk from the hotel entrance so this wasnt a worry. Drinks and food are expensive, as is everything in cancun. The restaurants on site were phenomenal and im a very picky eater. Overall i had a great week.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jonathan Josue

Stayed 8 nights in Aug 2025

2/10 Terrible

lori

Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff, great food. Excellent facilities
The view from palapa #27
View from the beach bar
Stayed 3 nights in Aug 2025

6/10 Okay

Carlos Rafael Rosales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad food and overpriced
Stayed 7 nights in Aug 2025

10/10 Excellent

Sydny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! They are so kind and attentive! The hotel room was always clean. Highly recommend for your next stay!
Stayed 5 nights in Aug 2025

10/10 Excellent

Fortuna Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

HERNAN FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, with great food, great beach, great location and above all great service.
Stayed 5 nights in Aug 2025

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, amenities
Clean friendly conveniently located
Stayed 4 nights in Aug 2025

10/10 Excellent

Veda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Thayliz Del Valle

Stayed 7 nights in Jul 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property truly 5 stars. Food is meh but I think it’s most of Cancun. (If you want true Mexican food you gotta go to CDMX) Wish this place was all inclusive but also it’s perfect just how it is. Cannot recommend enough. Staff and other guest were all a class act. Amazing.
Lagoon view at night
Lagoon view at night
Lobby
Area with outdoor games
Stayed 2 nights in Aug 2025

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Amazing breakfast
Stayed 5 nights in Jul 2025

10/10 Excellent

Ricardo, Irving

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is outstanding
Stayed 5 nights in Jul 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

donna

Stayed 3 nights in Jul 2025

10/10 Excellent

Sammar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service friendliness was outstanding!
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great: the beach was quiet, clean and beautiful. The service in room was amazing. I can’t wait to go back.
Stayed 9 nights in Jul 2025

8/10 Good

Babak, Mckinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly, responsive staff. The hotel was clean and well-maintained, but a bit too crowded for the available space especially around the pool, beach chairs, and breakfast area. Room views were beautiful, but street-facing rooms had a traffic noise. Also, some bathroom finishes felt lower quality than expected. The beachfront bar could use some improvement too. Overall, a good experience with excellent service, but a few things could be better.
Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Greys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Pablo

Traveled with family
Liked: Cleanliness, amenities
They gave me a room with no ocean view despite having payed for it.
Stayed 1 night in Jul 2025

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option for families!

Great service across all spaces, including the cabanas on the beach. People were very nice and attentive. Breakfast is very good with a large buffet. Overall a nice property with one of the best beaches in all of Cancun.
Stayed 3 nights in Jul 2025