4.3 out of 5

"CANCUN IS ALWAYS BEAUTIFUL A LOT OF THINGS TO DO DAY OR NIGHT. SPECIAL WHEN YOU STAY IN A HOTEL LIKE THIS EVERYBODY SO FRIENDLY AND KIND,NEVER HAVE A ... " More

By a verified traveler on Mon 17 Jul 2017

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Hotel Description

At InterContinental Presidente Cancun Resort you'll be within just a 10-minute stroll of Plaza Caracol Mall and Cancun Convention Center. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools, and a marina.

You can enjoy LCD TVs with satellite channels, and all 300 rooms feature WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. In-room massages, safes, and hair dryers are also available.

At the hotel's own beach bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the 5 spa tubs and 24-hour fitness center. Business travelers can take advantage of a meeting room and a business center. Added amenities include WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site.

Within a 20-minute drive of this 4-star Avenida Kukulkan hotel, attractions include La Isla Shopping Mall and El Rey Ruins.

Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$179 per night

Deluxe Lagoon

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Vista Lagoon

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

InterContinental Presidente Cancun Resort ratings based on 43 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Average

Great staff from cleaners, gardners, or security guard. However from the ad to the booking the hotel was advertised heavily as an all inclusive hotel. Obviously not! at check in time we had the worst experience ever. We were told by the hotel staff that the hotel is not all inclusive. I managed to communicate with Travelocity through texting on Facebook. They were no help at all. We were very disappointed. the hotel don't have programs for kids like activities. The ocean with no wave. Kids grade it at 4/10. I grade it 5-6/10. Points given mainly for cleanliness and nice staff. Travelocity, graded 3/10.

Posted by , from pa on Aug 18, 2017

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Comment from Hotel Management

Sep 1, 2017 by Patrick Beaury

Dear Mr. Ted, Warm Greetings from Presidente Intercontinental Cancun. We would like to thank you for taking your time and post your comments believe me your feedback is really appreciated. I'm glad you enjoyed your room, our facilities and service; we have taken notes to pleasant your recommendations. I understand that your dissatisfaction has not been mostly with our hotel & services, was because you expected an all inclusive service that clearly we do not offer Thanks for sharing your experience with us. Cordially, Patrick Beaury General Manager

5 out of 5

THE BEST OF CANCUN

Pros: EVERYTHING
Cons: NOTHING EVERYTHING IS PERFECT
Location: BEST LOCATION A LOT OF THINGS TO DO
CANCUN IS ALWAYS BEAUTIFUL A LOT OF THINGS TO DO DAY OR NIGHT. SPECIAL WHEN YOU STAY IN A HOTEL LIKE THIS EVERYBODY SO FRIENDLY AND KIND,NEVER HAVE A PROBLEM I BELIEVE HAS THE BEST BEACH IN ALL CANCUN . EVERYTHING IS WAKING DISTANCE, RESTAURANTS-GROCERY STORES-LAUNDRY-BUS STOPS IN FRONT OF THE HOTEL AND FIVE MINUTES FROM THE FUN PART OF CANCUN IN OTHER WORDS THE BEST. THANK YOU INTERCONTINENTAL PRESIDENTE CANCUN. SEE YOU SOON.

Posted by , from COSTA RICA on Jul 17, 2017

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Comment from Hotel Management

Sep 7, 2017 by Patrick Beaury

Dear Mr. Jorge Dear Guest, I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back. Cordially, Patrick Beaury General Manager

5 out of 5

Great stay

The hotel is great, service personnel are top - I found the hotel to exceed my every expectation.

Posted by on Jul 4, 2017

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5 out of 5

Great stay

Pros: A calm and relaxed facility Beautiful beach Great staff Away from busy tourist area
Cons: Make no changes
Location: Access to restaurants, shopping malls, unique stores etc Excurions etc available
Beautiful facility, friendly staff, great beach and a warm reception from all employees.

Posted by , from Rochester NY on Mar 13, 2017

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5 out of 5

THE PERFECT HOTEL

Pros: SPECIAL THE STAFF... KAREN AT THE FRONT DESK THE BEST-- ROBERTO THE HEAD WAITER IN THE BREAKFAST WONDERFUL-- ZAFIRO IN THE RESTAURANT SO SPECIAL.
Cons: FOR US NOTHING- EVERYTHING WAS AMAZING.. IF SOMEBODY WANTS TO COMPLAIN ABOUT THIS HOTEL IS BECAUSE THEY WANT SOMETHING FREE...
Location: EVERYTHING IS NEAR-STORES-SUPER MARKETS-BUS STOPS- IS THE PERFECT LOCATION.
THIS WAS OUR BEST EXPERIENCE GOING TO CANCUN BUT ONCE AGAIN - THE BEST OF THE BEST IS THE INTERCONTINENTAL PRESIDENTE CANCUN RESORT. THE STAFF IS ABSOLUTELY FRIENDLY AND PROFESIONAL- WE CANT'N WAIT TO GO BACK TO THIS HOTEL- WE MISS EVERYBODY.CANCUN IS BEAUTIFUL IS SO MUCH TO DO IN CANCUN. THANK YOU AMIGOS.

Posted by , from COSTA RICA on Feb 11, 2017

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5 out of 5

Beautiful beachfront property!

Beautiful property with beach access that is represented well on the site- clean, efficient staff, very accommodating and professional! I will definitely stay here again and it is highly recommended!

Posted by on Feb 1, 2017

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5 out of 5

Really nice beach and lounge furniture

Service was over the top! Food was excellent and priced right. Wife had a manicure, massage , and sauna. Said it was the best ever

Posted by , from p on Jun 11, 2016

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5 out of 5

Excellent service

Pros: The service is exceptional as well as the cleanliness of all the public areas. Although the rooms were not large, the layout was very comfortable.
Location: The location is excellent with a large beach, walking distance to the main tourist area and a convenience store across the street.
The hotel has a modern feel with minimal decor. The bed was very comfortable. The service is outstanding both in the hotel and the on property restaurants. The breakfast buffet is outstanding as well as the pools. Everything is kept clean and neat.

Posted by , from Pittsburgh on Jan 25, 2016

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Comment from Hotel Management

Jan 29, 2016 by V. Chiumello Resort Manager

Dear Ann, thank you for your recent visit, we really appreciate the time you take to share your comment with us, i'm glad to read about your good experience during your stay, hope we can have the chance to welcome you back soon. Warm Regards, Victorio Chiumello Resort Manager

5 out of 5

Great experience!!!

Cannot be happier with the service and the cleanliness of this hotel, location is great and the view and beach are just perfect, the room was clean and very nice i have to say and the breakfast was delicious. I would really recommend it to anybody traveling to cancun!!

Posted by , from Atlanta GA on Oct 6, 2015

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3 out of 5

The Hotel is good, but shud offer all inclusive.

Pros: Good location
Cons: add all inclusive
Location: location is good
The hotel is good. the swimming pool, beach etc. The rooms are clean but they should offer all inclusive as other Hotels in that area, which will bring more customers. We enjoyed the stay but we had to go out to have our meals, which was quite a big hassle.

Posted by , from Chicago on Apr 27, 2015

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About the InterContinental Presidente Cancun Resort

Location Boulevard Kukulkan KM 7.5, Cancun, QROO 77500

Property Features

InterContinental Presidente Cancun Resort offers its guests 2 outdoor swimming pools, 5 spa tubs, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center and a meeting room. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly InterContinental Presidente Cancun Resort. Self parking and valet parking are free.

  • 300 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Built in 1979
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24 km / 14.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

InterContinental Presidente Cancun Resort offers 300 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

InterContinental Presidente Cancun Resort has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

The crystal Caribbean Sea beckons water-lovers at the Presidente InterContinental Cancun Resort. Guests can snorkel or learn to scuba dive, kayak, or windsurf; lessons are subject to a surcharge. Designed in 1976 by Robert Trent Jones, Jr., Cancun's Golf Club at Pok-Ta-Pok lies adjacent to the resort. The Golf Club's facilities include an 18-hole championship course, driving range, two putting greens, and three tennis courts. The Club's pro shop offers rental equipment.

The recreational activities listed below are available on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Scooter/moped rentals nearby

Spa Services

  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 280 per person (approximately)
  • Fee for in-room wireless Internet: MXN 280 per hour (rates may vary)
  • Fee for wireless Internet in public areas: MXN 280 (for 24 hours, rates may vary)
  • An early check-in fee will be charged
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun InterContinental
  • Cancun InterContinental Presidente Resort
  • InterContinental Cancun Resort
  • InterContinental Presidente Cancun
  • InterContinental Presidente Cancun Resort
  • InterContinental Presidente Resort
  • InterContinental Presidente Resort Cancun
  • Presidente Cancun Resort InterContinental
  • Presidente InterContinental Resort Cancun
  • Presidente Resort Cancun
  • Intercontinental Presidente Cancun Hotel Cancun
  • InterContinental Presidente
  • Intercontinental Cancun

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.