Book a hotel near Luxury Avenue Shopping Mall, Zona Hotelera

"Horrible stay. Transportation from the airport was supposed to be included, but whey we arrived, it was not. Had to spent $150 to get to the hotel, and another $60 to the airport. On the first night, someone tried to get into the room at 1h30 am, and the next day, the reception called us while we were sleeping to say they wanted to come inside the room to change the lock. Eveything was very shady. The music is too loud, the shows at night are beyond loud, and bad. Food is meh. Staff is okay, but speaks only spanish. Overall hated this place."

"Me encantó todo regresaría 100 veces "

"Overall, I had a great time. The problem was the smell that came from the hot tub. "

"There was always someone cleaning!! The cleanliness was impeccable. The food was fantastic however I would steer clear from the shrimp at the appetizer buffet at the steakhouse restaurant. The services were great. If you’re wanting to swim in the ocean, pick a hotel on the lagoon side unless you're a strong swimmer. The waves here are not very friendly. I would highly recommend booking your excursions online and not with anyone in person bc it is way more expensive! They always had activities going on in the resort everyday and they have a Star Camp for kids which looked like a lot of fun. The app was convenient for ordering room service (which is all free!!) and seeing what was on the schedule for each day. I wish the app allowed you to get on the waitlist for restaurants that were FCFS. I wish they had the mango cart every day😭 it was sooo good!! Overall would highly recommend this resort! "

"Everything was great. My family had so much fun . I forgot my jacket there there and they said they gonna save for 3 months. I like the take care you and your staff "

"This hotel is really good. The staff is amazing, Reina at the front desk, Claudia at the coffee shop and Chef Ernesto really tried their best to make us feel appreciated. I like the food variety at the Buffet. There are 4 restaurants and tge food was good. Overall everything was great. The only things I would improve are the recreation activities and the rooms need a makeover. However everything was cleaned. I strongly recommend this hotel"