Book a hotel near Jardín del Arte, Zona Hotelera

"We stayed at this resort as a family of four with young kids and had a great overall experience. The rooms were a standout—very clean, well maintained, and spacious. We chose an ocean view, which was definitely worth it. The full kitchen was incredibly convenient, and having two separate bedrooms made a huge difference, giving everyone their own space and making bedtime much easier. The resort is very family-friendly and a good size. It can feel a bit confusing at first, but once you get the hang of it—especially from the ground floor—it’s easy to navigate. Food was consistently good. While reservations at the Italian restaurant were hard to get, the buffet offered great variety with different nightly themes and live music. It’s casual, and you can also order off the menu. Room service was excellent—perfect for a quiet night in or slow, easy mornings. The pools and beach were highlights. We always found chairs, and the beach was ideal for kids with shallow water and sand. The swing set was a big hit. Service was mixed. Some staff were excellent—shoutout to Patricia, Leo, Christian, Manuel, and Jesus—but overall it could be inconsistent, especially poolside where it was sometimes hard to get service. This is a very laid-back resort with little nightlife, ideal for a relaxing, family-friendly getaway. We’d definitely return."

"For such a large hotel the elevators seemed to shut down quite regularly. That was extremely frustrating. Above all of that the time there was great."

"Our stay overall was ok, but there are a few details missing. Let’s start with the PROS: the staff was great! Super friendly specially at the front desk, very helpful, smiling all the time. The rooms are very nice. Very very clean hotel overall. We really liked that. Breakfast buffet is very good too. We had a couples massage at the spa and it was the best. Location of the hotel it’s also great, walking distance to the ferry if you want to take a day trip to Isla Mujeres. Entertaining in the hotel it’s also great, lots of activities during the day. The French restaurant to die for!!!! The CONS: I was very disappointed with the beach. To start, it’s a public beach and in between 2 docks that have people coming and going for tours. The service in the beach is also very slow. The buffet won’t open for dinner and the waiting time at the restaurants are an hour+ so we had to eat out most of the days. I recommend you make reservations around 5pm to eat around 7. The one thing I really didn’t like is the way the managed the security, instead of giving you a wrist band you are asked your room number all the time, if you get an uber it’s a pain, I recommend you wait out of the hotel instead having them coming to the main entrance, a few times for some reason my partner was not in the list and we had to wait outside until they confirmed he was staying in the hotel too.check out was fast in the front desk but the people outside lost out check out card and wouldn’t let us go. "

"Everything was great! Rooms were clean, staff were great, friendly, and very efficient. Food was really good as well and they serv pretty fast for a very busy place! They have a good system for buffet too. AC was good and working, views were great. The only thing that was disappointing was the wifi, most of the time we had no connection, and our last 2 days no wifi at all. "

"I did not have either. Just slept there."

"Lupita at check-in was amazing"