"When we booked the hotel, we weren't sure what to expect since there had been some mixed reviews. We got there, and had no problems with check in. T ... " More

By a verified traveler on Mon 05 Mar 2018

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Hotel Description

3.5-star beachfront resort near Tortuga Beach

On the beach

Your stay at this Zona Hotelera resort places you within 6 miles (10 km) of Tortuga Beach and La Isla Shopping Mall. Langosta Beach and Caracol Beach are also within 6 miles (10 km).

Marina, 24-hour fitness

A marina, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 370 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include room service, coffee/tea makers, and hair dryers.

Standard Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$147 per night

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Hotel Casa Maya ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Casa Maya

Everyone (11)
2 out of 5
The room was so outdated. Peach & green 1980’s decor. And the room didn’t smell fresh, though it seemed clean. Staff was nice enough except for the initial check-in clerk who was a little brusque. The property has potential, just needs a refresh.

Posted by on Jul 8, 2018

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Comment from Hotel Management

Aug 7, 2018 by Estefani Ortega

Dear guest, We appreciate you taking the time to share cour comments and experience. Your opinion is very important to us because they help us improve our service and facilities. It will be a pleasure to have you back on your next vacation. Best regards.

5 out of 5

Wonderful hotel on the beach

Pros: Location on the beach, close to ultramar ferries to Isla Mujeres, staff, food -- all wonderful.
Cons: N/A
Location: It's in the Hotel Zone, close to other resorts. 15 min walk to ferry to Isla Mujeres.
When we booked the hotel, we weren't sure what to expect since there had been some mixed reviews. We got there, and had no problems with check in. The room was spacious, clean and comfortable. We got an ocean view, which was really nice as well. Our breakfast was included, and the spread was delicious. Only complaint is that the beans are cooked with pork and on our last day, the potato dish had chorizo in it -- not super friendly to vegetarians, though there were other options to eat. We were able to book a tour to Chichen Itza from the hotel's on-site travel department -- we paid a decent price and had a wonderful day trip -- definitely speak with them about excursions. The hotel also boasts a delicious lunch/snack area on the beach, as well as numerous lounge chairs by the ocean. On our last day, they were able to accommodate our late flight by giving us a half hour reservation in their courtesy room to shower from the beach before heading to the airport. Very friendly staff, wonderful stay. Would definitely come back.

Posted by on Mar 5, 2018

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Comment from Hotel Management

Mar 5, 2018 by Estefani Ortega

Dear guest, We are pleased to know that you had an excellent vacation at the Hotel. Thank you for take the time to share your comments and experience about our service. We work hard to make our guests happy. It will be a pleasure to have you back in your next vacation.

4 out of 5

Nice hotel with great beach

Pros: Location and beach are excellent.
Location: Buses stop by every 5 minutes and one can go to stores and other places easily. The hotel has a quiet beach, one of the best in Cancun
I have been to Casa Maya several times and I like it because of the white sand and quiet beach. However, last time I visited (May 24-28, 2017), the beach was overcrowded. Beaches are open to the public in Mexico, and now hundreds of people who live nearby and are not hotel guests are visiting this beach, often leaving plastic and other stuff behind. Otherwise it is a great hotel, one of the few that includes breakfast only and not a complete meal plan.

Posted by , from El Paso, Texas on May 29, 2017

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5 out of 5

nice hotel

Pros: it is right on the beach, clean,
Cons: maybe just the water pressure in the shower.
Location: location is great. was really easy to get on the city bus and go down to restaurants and other shopping. thedre are lots of things close by to do.
stayed at Casa Maya on a friends recommendation, for an older hotel it is very clean and well kept. The bed was comfortable. I enjoyed my stay. next time i go back to Cancun I would stay here again.

Posted by , from denver on May 18, 2017

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2 out of 5


Pros: Only thing I really did enjoy was having breakfast, those at the breakfast dinning room attending to us, food and atmosphere. Great!! staff
Cons: Everything. New management, staff, restaurants, Room towers, Rooms, furnishing, décor. Needs lots of maintenance
Location: Nothing much very boring dull location. There wasn't anything really near by very disappointing.
Upon arrival our check in guest experience was awful took way too long, we were the only group there. I mean its Cancun we're talking about and you're located on the hotel zone so I think you could use some real improvement. Room towers and rooms themselves were really outdated. Worst thing of all food and drinks end way too early. Staff was somewhat rude made me feel very unwelcomed. Overall I felt very unappreciated as a guest at this location. Oh and by far the greatest disbelief and disappointment was the call reminding you that check out is at 11. Really you're rushing your guest out, I've stayed in fancier more high end places than this hotel and never have I received a call saying reminder check out is at 11 after that there are charges. I sure wont be returning here again no thanks Casa Maya

Posted by , from Los Angeles CA on Sep 29, 2016

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1 out of 5

Room was not honored

Not so friendly atmosphere rooms not updated staff is rude parking and transportation not offered air conditioning not working at the room ask to get fixed never came to do it hotel manager rude only good thing was the food because entertainment sucks

Posted by on Jul 15, 2016

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3 out of 5

It is cheap, so you have to sacrifice

The room is not clean at all, wifi is horrible, and location is so-so. Staffs speak decent english but somtimes they were not friendly.

Posted by , from Torrance on Dec 19, 2015

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5 out of 5

Almost at the End of Strip

Pros: Always greeted with a smile
Cons: A shuttle service vice taxi might be something to look at.
Location: At the end of the Hotel Strip but close by bus to major sites and shopping areas.
Almost perfect weather, food exceptional at the hotel, waiters very polite and not overwhelming, the hotel a little dated but maintained. Everything your need and want is located at the hotel or a short bus ride away.

Posted by , from Florida on Dec 17, 2015

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4 out of 5

It was centralized to everything beaches and store

Cant really complain . It was a relaxing and quit week my family and I spent. The food and service was nice. I guess the only bad thing I didn't like, was that every time we turned of the air conditioner in the room it would smell like mildew or something similar to it. Over all we had a great time .

Posted by , from Los Angeles on Nov 15, 2015

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4 out of 5

Very Nice Hotel

Pros: Everything
Cons: Could stand a face lift
Location: The beach, pools. tennis, For anything else take the local buses which are very cheap and run freaqently
The suite though a bit dated was large and comfortable the beach was great and the hotel staff were first class. This hotel will be our first choice an our next vacation in Cancun. The breakfast buffet was so so good.

Posted by , from MS on Mar 24, 2015

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Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 2 outdoor swimming pools at Hotel Casa Maya, and enjoy summer activities like surfing/boogie boarding and snorkeling. Free breakfast is available. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available. This 3.5-star Cancun resort is smoke free.

  • 370 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free parking nearby


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.6 km / 14 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya offers 370 accommodations with safes and coffee/tea makers. 24-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a marina are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing on site
  • Parasailing on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.



The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.