69% Based on 1405 reviews TripAdvisor Traveler Rating 4 out of 5

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Hotel Description

A family-friendly stay in Cancun awaits you at Hotel Casa Maya. Within a 5-minute stroll you'll find Langosta Beach and Escenica Tower within a 15-minute walk. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and a marina.

Flat-screen TVs with cable channels are featured in all 370 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. You'll find nice touches like soaking tubs and free toiletries to enhance your stay. Room service, hair dryers, and phones are also available.

A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Veranda, serves international cuisine and is open for breakfast, lunch, and dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and 24-hour fitness center. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. There's also free self parking, along with the convenience of an area shuttle.

Attractions within a 20-minute drive of this 3.5-star Avenida Kukulkan resort include La Isla Shopping Mall and El Rey Ruins.

Standard Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend out of 1405 reviews

Excellent 385
Good 597
Average 237
Poor 93
Terrible 93
Value <span>4.0</span> out of 5
Rooms <span>3.5</span> out of 5
Cleanliness <span>4.0</span> out of 5
Service <span>4.0</span> out of 5

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Bring your whole family to Hotel Casa Maya for summer fun including 2 outdoor swimming pools, a children's pool, and outdoor tennis courts. Free breakfast is served. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This beach resort also offers a 24-hour fitness center and a garden. Self parking is free. This 3.5-star Cancun resort is smoke free.

  • 370 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.6 km / 14 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya offers 370 accommodations with safes and coffee/tea makers. 24-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Separate bedroom
  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a marina are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center. Guests under 18 years old are not allowed in the fitness facility or spa tub. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing on site
  • Parasailing on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.