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"Great family hotel; it was clean, staff was friendly, I'd recommend this place to all my friends; one thing i didn't like was the buffet; you can eat ... " More

By a verified traveler on Fri 04 Feb 2022

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Hotel Description

3.5-star beachfront aparthotel near Langosta Beach

On the beach

A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

Water park, health club

This smoke-free aparthotel features a water park, a marina, and 2 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, microwave

Featuring conveniences like a microwave and a coffee/tea maker, the apartment also offers free WiFi and a flat-screen TV with cable channels. A minibar, room service, and a down comforter are also available.

Standard Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$184* Per night/room Jul 27 - Jul 28

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Casa Maya ratings based on 19 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Casa Maya

Everyone (9) Couples (1) Family (5)
2 out of 5
I was disappointed. As soon as I walked in it everything was an upsell. My package include breakfast but I was forced to pay they told me my agency did not include it. Mediocre bfast was close to 100 dollars. My room kitchen had small ants every morning.

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 29, 2022 by Hotel Casa Maya

Dear Hugo, we thank you for the time you took to share your experience at Casa Maya. We would like to know closely the details of your reservation to clarify any existing doubts. In the event that a guest does not have breakfast included in their reservation, it is at their discretion to hire it for the cost of $350 MXN per person and per day. We remain at your service.

4 out of 5
Good Service staff

Posted by on Jun 22, 2022

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Comment from Hotel Management

Jun 23, 2022 by Hotel Casa Maya

Dear Blanca, thank you for taking the tipe to rank your experience at Casa Maya. We welcome your next visit with open arms.

5 out of 5
Great family hotel; it was clean, staff was friendly, I'd recommend this place to all my friends; one thing i didn't like was the buffet; you can eat out with better food selection otherwise i give this hotel thumbs up. I would definitely comeback.

Posted by on Feb 4, 2022

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Comment from Hotel Management

Feb 8, 2022 by Hotel Casa Maya

Hello dear Iram, we thank you for the kind recommendation, we will be working on the improvement comments to provide you an excellent service next time you get to visit us!!

4 out of 5

Posted by on Jan 2, 2022

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1 out of 5
Filthy, and not as pictured. Were also harassed by people about a timeshare that we were told we did not have to buy. After we said no they had three different men try to pressure and convince us. The restaurant and food was also trash! Do NOT stay here if you are black or a person of color they will give you the bottom of the barrel room our carpet had blood red stains and brown stains and a hole in the window!

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 4, 2022 by Hotel Casa Maya

Dear Miss Levert,  as we mention in our messages: We deeply apologize for any inconvenience caused, as a result our front desk upgraded you to a new room. In the records no complaint was made and unfortunately your reservation was confirmed with a non refundable policy. We also remind you that you signed a release form which indicates that your departure had nothing to do with facility issues. At last we are sorry you had to leave for family health issues, which we hope have improved. Best regards,

1 out of 5

Posted by on Dec 23, 2021

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5 out of 5
Staff are always friendly

Posted by , from RIVERSIDE on Dec 12, 2021

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Comment from Hotel Management

Dec 13, 2021 by Hotel Casa Maya

Dear Thomas, we thank you for your nice comments about our Staff and time you took to share your experience. We hope you get to come and visit us again in your next vacations.

4 out of 5

Posted by on Dec 7, 2021

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4 out of 5
All very good, very clean, the restaurante was spectacular, nice food, the only thing don’t like it was the mattress, they are very very soft and for your lower back it’s not good

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 24, 2021 by Hotel Casa Maya

Dear Carlos, we thank you for the time you took to leave your improvement comments, we will pass them to the right area so, they can be consider. Hope you get to visit us again real soon.

5 out of 5
Right on the beach, amazing staff, beautiful rooms, not alot of food options within walking distance

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 26, 2021 by Hotel Casa Maya

Dear Guest, we are happy to know your experience at our hotel was good. Also, we are grateful for your improvement comments, We hope you can visit Hotel Casa Maya on your next vacation.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Cool off in one of the 2 outdoor swimming pools at this aparthotel, and enjoy amenities like a marina and a water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a children's pool, a health club, and a garden. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

This aparthotel offers 321 accommodations with minibars and safes. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:30 AM.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This aparthotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at this aparthotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. The property is kept vacant for a minimum of 24 hours between guest stays. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 250 for adults and MXN 125 for children (approximately)
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Hotel Casa Maya Aparthotel
  • Hotel Casa Maya Aparthotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.