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Hotel Casa Maya - Near Langosta Beach

3.5-star property
Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO 1-855-201-7819
3.7 out of 5
Good!
See all 27 travelocity Reviews

"The check in was easy and fast! Friendly staff! The hotel is a little outdated, but still in good co nditions! " More

By a verified traveler on Wed 01 Mar 2023

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Hotel Description

3.5-star beachfront aparthotel near Langosta Beach

On the beach

A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

Water park, dining

A water park, a marina, and 2 outdoor pools are all featured at this smoke-free aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and babysitting is an added bonus.

Free WiFi, balconies

Featuring conveniences like microwaves and coffee/tea makers, the 321 apartments also offer free WiFi and flat-screen TVs with cable channels. Balconies, minibars, and room service are also available.

Standard Studio

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$120* Per night/room Sep 23 - Sep 24

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Casa Maya - Near Langosta Beach ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Casa Maya - Near Langosta Beach

Everyone (15) Couples (2) Family (6)
4 out of 5

Posted by on Aug 22, 2023

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Comment from Hotel Management

Sep 11, 2023 by Hotel Casa Maya

Estimada Debby, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!

5 out of 5

Posted by on Apr 16, 2023

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Comment from Hotel Management

May 8, 2023 by Hotel Casa Maya

Estimado Jaime, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!

5 out of 5
The check in was easy and fast! Friendly staff! The hotel is a little outdated, but still in good co nditions!

Posted by on Mar 1, 2023

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Comment from Hotel Management

Mar 6, 2023 by Hotel Casa Maya

Dear Abraham, we thank you for choosing us and also for taking the time to share your recent experience at Casa Maya. We share with you that our remodeling plan will resume in 2023, we hope to have the pleasure of welcoming you in our new phase. Best regards!

5 out of 5
I have stayed here twice a year for the past 7 years. Small quiet family oriented environment. The staff is the best.

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 20, 2023 by Hotel Casa Maya

Dear Jean, thank you for taking the time to review our services and write about your experience. We are pleased to know that you thoroughly enjoyed your stay at Casa Maya. We will be waiting for you with open arms again.

1 out of 5

Posted by , from Layton on Feb 5, 2023

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Comment from Hotel Management

Mar 6, 2023 by Hotel Casa Maya

Dear Bruce, we would have loved to know the situation you went through while on the property to be able to provide a solution at the time. We would appreciate you sharing the details of your stay with us if possible so we can properly channel your comments.

5 out of 5

Posted by on Nov 26, 2022

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5 out of 5

Posted by on Sep 14, 2022

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3 out of 5
For 5 nights my room was not vacuumed even once. Newer cleaned mirrors, sink. Disgusting cleaning. Room condition is bad,shabby,outdated. I liked the view and size of the room,beds were comfortable. But this is all about pros. You have to be aware,water park is not included. It was only reason, i chosed this hotel for my son, if I would know ,i have to pay extra,I would just buy a day pass and spent the rest of time in other hotel,because this one looks and feels like a motel from Daytona Beach. We do not recommend this hotel,at all. It needs a lot of investment, 120$ per night plus tax,plus park-overprised. Every pool is boiling ,really hot. Only sea side swim for refreshing. Stupid gradation for wip and non wip customers for longchair use. Disgusting! Personell in front desk is indifferent. So there is also training needed. We didn't risk for theyr food. Cocktails were watered...

Posted by on Jul 7, 2022

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Comment from Hotel Management

Jul 13, 2022 by Hotel Casa Maya

Dear Taisiya, we sincerely apologize for not living up to your expectations. Your comments will be shared with the departments involved for prompt follow-up and the possibility of raising the quality of our services. It was a pleasure receiving you.

2 out of 5
I was disappointed. As soon as I walked in it everything was an upsell. My package include breakfast but I was forced to pay they told me my agency did not include it. Mediocre bfast was close to 100 dollars. My room kitchen had small ants every morning.

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 29, 2022 by Hotel Casa Maya

Dear Hugo, we thank you for the time you took to share your experience at Casa Maya. We would like to know closely the details of your reservation to clarify any existing doubts. In the event that a guest does not have breakfast included in their reservation, it is at their discretion to hire it for the cost of $350 MXN per person and per day. We remain at your service.

4 out of 5
Good Service staff

Posted by on Jun 22, 2022

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Comment from Hotel Management

Jun 23, 2022 by Hotel Casa Maya

Dear Blanca, thank you for taking the tipe to rank your experience at Casa Maya. We welcome your next visit with open arms.

About the Hotel Casa Maya - Near Langosta Beach

Location Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO 77500

Renovations + Closures

This property is closed from November 1 2023 to July 31 2024 (dates subject to change).

This property will be closed from November 1 2023 to July 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Bring your whole family to Hotel Casa Maya - Near Langosta Beach for summer fun including 2 outdoor swimming pools, a water park (surcharge), and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a health club, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya - Near Langosta Beach offers 321 accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Hotel Casa Maya - Near Langosta Beach offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Casa Maya - Near Langosta Beach

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 370 for adults and MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (return, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.