On the beach
Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of Tortuga Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).
Water park, beachside drinks
This smoke-free resort features a water park, a marina, and 2 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 370 guestrooms also offer free WiFi and flat-screen TVs. Microwaves, room service, and coffee/tea makers are also available.
Jun 8, 2021 by Hotel Casa Maya
Estimado huésped, muchas gracias por tomarse el tiempo en calificarnos. Estamos para servirle.
Mar 17, 2021 by Hotel Casa Maya
Dear Guest, we are sorry to hear about this situation. We want to you know your experience is important for us, if you could provide more details about the inconvenient caused would be helpful for taking inmediatly actions about, please feel free to contact us throug the booking message box. Kind regards.
Mar 19, 2020 by Hotel Casa Maya
Dear Guest, Thank you for reviewing Hotel Casa Maya! We are really happy to know you have enjoyed your stay, was a pleasure to have you at home. We hope you can visit us again in the near future.
Feb 13, 2020 by Hotel Casa Maya
Thanks for taking the time to comment about our service.
May 28, 2019 by Hotel Casa Maya
Muchas gracias por sus comentarios, su solicitud ha sido enviada a la Gerencia para su análisis, Deseamos que su estancia con nosotros sea lo mas placentera posible. Hotel Casa Maya.
Aug 7, 2018 by Estefani Ortega
Dear guest, We appreciate you taking the time to share cour comments and experience. Your opinion is very important to us because they help us improve our service and facilities. It will be a pleasure to have you back on your next vacation. Best regards.
Mar 5, 2018 by Estefani Ortega
Dear guest, We are pleased to know that you had an excellent vacation at the Hotel. Thank you for take the time to share your comments and experience about our service. We work hard to make our guests happy. It will be a pleasure to have you back in your next vacation.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Cool off in one of the 2 outdoor swimming pools at Hotel Casa Maya, and enjoy amenities like a marina and a water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This beach resort also offers a children's pool, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Casa Maya offers 370 accommodations with safes and coffee/tea makers. 24-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park (surcharge).
Guests under 18 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.