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"Gorgeous property with clean facilities and room! Excellent customer service. Breakfast buffet was outstanding. You can eat as late as 1130 am so u ca
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Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of Tortuga Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).
Water park, beachside drinks
This smoke-free resort features a water park, a marina, and 2 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 370 guestrooms also offer free WiFi and flat-screen TVs. Microwaves, room service, and coffee/tea makers are also available.
Hotel Casa Maya ratings based on 11 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hotel Casa Maya
Everyone (9)
4 out of 5
Posted by a verified traveler on Jun 8, 2021
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Comment from Hotel Management
Jun 8, 2021 by Hotel Casa Maya
Estimado huésped, muchas gracias por tomarse el tiempo en calificarnos. Estamos para servirle.
1 out of 5
Didn’t stay. This place is horrible. Left the day we got there
Posted by a verified traveler on Mar 17, 2021
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Comment from Hotel Management
Mar 17, 2021
by Hotel Casa Maya
Dear Guest, we are sorry to hear about this situation. We want to you know your experience is important for us, if you could provide more details about the inconvenient caused would be helpful for taking inmediatly actions about, please feel free to contact us throug the booking message box. Kind regards.
5 out of 5
Gorgeous property with clean facilities and room! Excellent customer service. Breakfast buffet was outstanding. You can eat as late as 1130 am so u can sleep in. Walk out for the perfect beach
Posted by a verified traveler on Mar 19, 2020
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Comment from Hotel Management
Mar 19, 2020
by Hotel Casa Maya
Dear Guest, Thank you for reviewing Hotel Casa Maya! We are really happy to know you have enjoyed your stay, was a pleasure to have you at home. We hope you can visit us again in the near future.
5 out of 5
Posted by a verified traveler on Feb 6, 2020
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Comment from Hotel Management
Feb 13, 2020
by Hotel Casa Maya
Thanks for taking the time to comment about our service.
5 out of 5
The need have a ramp from the B building to the lobby to have fast access and carrying the baggage that only think is bad and here good place
Posted by a verified traveler on May 24, 2019
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Comment from Hotel Management
May 28, 2019
by Hotel Casa Maya
Muchas gracias por sus comentarios, su solicitud ha sido enviada a la Gerencia para su análisis, Deseamos que su estancia con nosotros sea lo mas placentera posible. Hotel Casa Maya.
2 out of 5
The room was so outdated. Peach & green 1980’s decor. And the room didn’t smell fresh, though it seemed clean. Staff was nice enough except for the initial check-in clerk who was a little brusque. The property has potential, just needs a refresh.
Posted by Alicia on Jul 8, 2018
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Comment from Hotel Management
Aug 7, 2018
by Estefani Ortega
Dear guest,
We appreciate you taking the time to share cour comments and experience. Your opinion is very important to us because they help us improve our service and facilities.
It will be a pleasure to have you back on your next vacation.
Best regards.
5 out of 5
Wonderful hotel on the beach
Pros:Location on the beach, close to ultramar ferries to Isla Mujeres, staff, food -- all wonderful.
Cons:N/A
Location:It's in the Hotel Zone, close to other resorts. 15 min walk to ferry to Isla Mujeres.
When we booked the hotel, we weren't sure what to expect since there had been some mixed reviews. We got there, and had no problems with check in. The room was spacious, clean and comfortable. We got an ocean view, which was really nice as well. Our breakfast was included, and the spread was delicious. Only complaint is that the beans are cooked with pork and on our last day, the potato dish had chorizo in it -- not super friendly to vegetarians, though there were other options to eat. We were able to book a tour to Chichen Itza from the hotel's on-site travel department -- we paid a decent price and had a wonderful day trip -- definitely speak with them about excursions. The hotel also boasts a delicious lunch/snack area on the beach, as well as numerous lounge chairs by the ocean. On our last day, they were able to accommodate our late flight by giving us a half hour reservation in their courtesy room to shower from the beach before heading to the airport. Very friendly staff, wonderful stay. Would definitely come back.
Posted by a verified traveler on Mar 5, 2018
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Comment from Hotel Management
Mar 5, 2018
by Estefani Ortega
Dear guest,
We are pleased to know that you had an excellent vacation at the Hotel. Thank you for take the time to share your comments and experience about our service. We work hard to make our guests happy.
It will be a pleasure to have you back in your next vacation.
4 out of 5
Nice hotel with great beach
Pros:Location and beach are excellent.
Location:Buses stop by every 5 minutes and one can go to stores and other places easily. The hotel has a quiet beach, one of the best in Cancun
I have been to Casa Maya several times and I like it because of the white sand and quiet beach. However, last time I visited (May 24-28, 2017), the beach was overcrowded. Beaches are open to the public in Mexico, and now hundreds of people who live nearby and are not hotel guests are visiting this beach, often leaving plastic and other stuff behind. Otherwise it is a great hotel, one of the few that includes breakfast only and not a complete meal plan.
Posted by Yasmin Marie, from El Paso, Texas on May 29, 2017
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5 out of 5
nice hotel
Pros:it is right on the beach, clean,
Cons:maybe just the water pressure in the shower.
Location:location is great. was really easy to get on the city bus and go down to restaurants and other shopping. thedre are lots of things close by to do.
stayed at Casa Maya on a friends recommendation, for an older hotel it is very clean and well kept. The bed was comfortable. I enjoyed my stay. next time i go back to Cancun I would stay here again.
Posted by patty, from denver on May 18, 2017
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2 out of 5
Disappointed"
Pros:Only thing I really did enjoy was having breakfast, those at the breakfast dinning room attending to us, food and atmosphere. Great!! staff
Cons:Everything. New management, staff, restaurants, Room towers, Rooms, furnishing, décor. Needs lots of maintenance
Location:Nothing much very boring dull location. There wasn't anything really near by very disappointing.
Upon arrival our check in guest experience was awful took way too long, we were the only group there. I mean its Cancun we're talking about and you're located on the hotel zone so I think you could use some real improvement. Room towers and rooms themselves were really outdated. Worst thing of all food and drinks end way too early. Staff was somewhat rude made me feel very unwelcomed. Overall I felt very unappreciated as a guest at this location. Oh and by far the greatest disbelief and disappointment was the call reminding you that check out is at 11. Really you're rushing your guest out, I've stayed in fancier more high end places than this hotel and never have I received a call saying reminder check out is at 11 after that there are charges. I sure wont be returning here again no thanks Casa Maya
Posted by Nelson, from Los Angeles CA on Sep 29, 2016
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Cool off in one of the 2 outdoor swimming pools at Hotel Casa Maya, and enjoy amenities like a marina and a water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This beach resort also offers a children's pool, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun resort is smoke free.
Hotel Casa Maya offers 370 accommodations with safes and coffee/tea makers. 24-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Deep soaking tub
In-room dining (limited hours)
Flat-screen television
Cable channels
Microwave
Coffee maker
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park (surcharge).
Guests under 18 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Snorkeling nearby
Parasailing nearby
Volleyball on site
Beach volleyball on site
Skydiving nearby
Windsurfing nearby
Ziplining nearby
Playground on site
Beach yoga on site
Ecotours nearby
Boat tours nearby
Segway rental/tour nearby
Basketball on site
Golf lessons available nearby
Kayaking nearby
Personal motorized watercraft on site
Scooter/moped rentals nearby
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Well-lit path to entrance
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Pool access ramp on site
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Hotel Casa Maya
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Debit cards
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 286 for adults and MXN 143 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya
Hotel Casa Maya Resort
Hotel Casa Maya Cancun
Hotel Casa Maya Resort Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Hotel Casa Maya is 3.2 mi away from Avenida Kukulkan.
Hotel Casa Maya is home to La Veranda, which features international cuisine.
This resort offers free self parking.
Hotel Casa Maya is 1,262.8 mi (1418-min drive) away from the Ponciano Arriaga Intl. Airport (SLP) airport, the closest popular airport to the property.
Hotel Casa Maya features 2 outdoor pools and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
This resort doesn't have a spa, but it does offer hydrotherapy, mani/pedis, and body wraps.
Free breakfast isn't provided at Hotel Casa Maya, but buffet breakfast is offered for a fee of MXN 286 for adults and MXN 143 for children. It's available every day from 7:00 AM to 11:30 AM.
Check-in is from 2:00 PM - midnight.
Airport shuttle services are not available at Hotel Casa Maya.
No, there is no casino at this resort, but PlayCity Casino (5-min drive) and Royal Yak Casino and Sports Book (7-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
