"Great family hotel; it was clean, staff was friendly, I'd recommend this place to all my friends; one thing i didn't like was the buffet; you can eat ... " More
On the beach
A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).
Water park, health club
This smoke-free aparthotel features a water park, a marina, and 2 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
Free WiFi, microwave
Featuring conveniences like a microwave and a coffee/tea maker, the apartment also offers free WiFi and a flat-screen TV with cable channels. A minibar, room service, and a down comforter are also available.
Jun 29, 2022 by Hotel Casa Maya
Dear Hugo, we thank you for the time you took to share your experience at Casa Maya. We would like to know closely the details of your reservation to clarify any existing doubts. In the event that a guest does not have breakfast included in their reservation, it is at their discretion to hire it for the cost of $350 MXN per person and per day. We remain at your service.
Jun 23, 2022 by Hotel Casa Maya
Dear Blanca, thank you for taking the tipe to rank your experience at Casa Maya. We welcome your next visit with open arms.
Feb 8, 2022 by Hotel Casa Maya
Hello dear Iram, we thank you for the kind recommendation, we will be working on the improvement comments to provide you an excellent service next time you get to visit us!!
Jan 4, 2022 by Hotel Casa Maya
Dear Miss Levert, as we mention in our messages: We deeply apologize for any inconvenience caused, as a result our front desk upgraded you to a new room. In the records no complaint was made and unfortunately your reservation was confirmed with a non refundable policy. We also remind you that you signed a release form which indicates that your departure had nothing to do with facility issues. At last we are sorry you had to leave for family health issues, which we hope have improved. Best regards,
Dec 13, 2021 by Hotel Casa Maya
Dear Thomas, we thank you for your nice comments about our Staff and time you took to share your experience. We hope you get to come and visit us again in your next vacations.
Nov 24, 2021 by Hotel Casa Maya
Dear Carlos, we thank you for the time you took to leave your improvement comments, we will pass them to the right area so, they can be consider. Hope you get to visit us again real soon.
Aug 26, 2021 by Hotel Casa Maya
Dear Guest, we are happy to know your experience at our hotel was good. Also, we are grateful for your improvement comments, We hope you can visit Hotel Casa Maya on your next vacation.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Cool off in one of the 2 outdoor swimming pools at this aparthotel, and enjoy amenities like a marina and a water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a children's pool, a health club, and a garden. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
This aparthotel offers 321 accommodations with minibars and safes. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:30 AM.
La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool.
Guests under 18 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This aparthotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. The property is kept vacant for a minimum of 24 hours between guest stays. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.