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Melia Casa Maya Cancun All Inclusive

4.0 star property
4-star beachfront property near Langosta Beach

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
The Level Room Swim Up | View from room
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Melia Room, Room, Balcony, Ocean View

  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Level, Room, Balcony, Ocean View

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Junior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Suite Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Family Suite -8 guests- Superior with Ocean View

  • 1119 sq ft
  • Sleeps 10

Room Standard with Ocean View

  • 441 sq ft
  • Sleeps 1

Suite Junior with Ocean View

  • 871 sq ft
  • Sleeps 1

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 1

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 1119 sq ft
  • Sleeps 1

Room Superior with Ocean View

  • 441 sq ft
  • Sleeps 1

View all photos for Room Standard

Down comforters, minibar, soundproofing, iron/ironing board

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 419 sq ft
  • Sleeps 4

View all photos for Apartment Standard

Down comforters, minibar, soundproofing, iron/ironing board

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 882 sq ft
  • Sleeps 6

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About the neighborhood

Cancun

On the beach.A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

What's nearby

  • Langosta Beach - 1 min walk - 0.1 miles
  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Escénica Tower - 14 min walk - 0.8 miles
  • Tortuga Beach - 17 min walk - 0.9 miles
  • Playa Tortugas - 3 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪The White Box Gastrobar - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

4-star beachfront property near Langosta Beach
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness center, a garden, and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

How close is Melia Casa Maya Cancun All Inclusive to the airport?

Melia Casa Maya Cancun All Inclusive is 17 mi (33-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on Apr 14, 2026 start from $363, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Melia Casa Maya Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Melia Casa Maya Cancun All Inclusive.

How close is Melia Casa Maya Cancun All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Melia Casa Maya Cancun All Inclusive offer free breakfast?

Melia Casa Maya Cancun All Inclusive does not offer free breakfast.

Is there a casino at Melia Casa Maya Cancun All Inclusive?

No, there is no casino at this property, but PlayCity Casino (7-min drive) and Royal Yak Casino and Sports Book (8-min drive) are nearby.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Melia Casa Maya Cancun All Inclusive?

This property offers free self parking.

Does Melia Casa Maya Cancun All Inclusive have a pool?

Melia Casa Maya Cancun All Inclusive features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Melia Casa Maya Cancun All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local cuisine and ocean views.

Does Melia Casa Maya Cancun All Inclusive have a spa?

This property doesn't have a spa, but it does offer body treatments, massages, and facials.

How close is Melia Casa Maya Cancun All Inclusive to downtown Cancun?

Melia Casa Maya Cancun All Inclusive is 3.3 mi away from Avenida Kukulkan.

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 215 out of 438 reviews
Rating 8 - Good. 114 out of 438 reviews
Rating 6 - Okay. 57 out of 438 reviews
Rating 4 - Poor. 23 out of 438 reviews
Rating 2 - Terrible. 29 out of 438 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

YOUSTINA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Well the only positive is the sweets and coffee they have, otherwise all is terrible. Poor quality rooms, poor cleaning service...we found broken glass in the room when we arrived, limited foods options, and entertainment program and service are awful. Workers there are looking for tips to work or help you, otherwise you get poor service. They only speak Spanish and help spanish speaking guests. Rooms are spacious if you get the LEVEL, which we did, but poor setting of things in the room and cheap made. The beach is dirty and had things that looked like poop and when we checked, we found out they have sewerage shortage in Isla mujeres right across and dumping into the sea water. It was gross to swim there! They have one big pool without a hot tub. Food was bad and no variety. Concierge didn't even acknowledge us till one day later and was off 2 days of our 6 days stay. Better to spend a few more dollars and go to a different resort! They're short staffed and have limited restaurants' space for how busy they get. The wate park is nice with tons of kids so I'd say for people who want a contained space to stay and kids to enjoy a water park all day but don't care about anything else , this is the place for them.
Stayed 6 nights in Dec 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, lots of area on the beach and never felt too crowded. The kids water park entertained our kids for many hours. The swimming area was clean but a little too wavy. The food was just fine, but nothing to write home about. The room was large and had more than enough space for all of our things, but smelled a little musty upon first arrival. The staff were really friendly and very helpful
Stayed 7 nights in Dec 2025

10/10 Excellent

Iain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Perfect for families with your kids. Would return time and time again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jaime

Stayed 7 nights in Nov 2025

10/10 Excellent

JUVRAJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Melia Casa Maya. The staff are very friendly. The restaurants had very good food. Room service was quick. Drinks were easily accessible. Pool was very nice and beach was fantastic. They have a decently large waterpark which the kids enjoyed. Melia Casa was a smaller hotel, which we really enjoyed. It WAS NOT over crowded and it was easy to get dinner reservations every single night. The hotel was very nice and clean. There was always a walk-up snack bar with lots of food to choose from. There was also a poolside menu from 11am to 4pm which guests can order from and have food delivered right to their lounge chairs. We had a concierge with our package which we really didn't use but she was great to have in a pinch. Shout out to Lily. Shout out to Jafet at the front check-in area, Francisco at the gym, Alexis & Erik at the Bars, the entertainment team and all the other staff which were great. Highly recommend this hotel.
Stayed 7 nights in Dec 2025

10/10 Excellent

Eduardo

Stayed 5 nights in Dec 2025

10/10 Excellent

Reem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely amazing in every way. There was entertainment every night, and the place itself is very modern and beautiful. The food was incredible, I already miss the steak, salmon, and juicy shrimp 😋 The restaurant atmosphere was great, and the staff were extremely friendly and helpful. I only have one small comment, the pool could use some heating. Sometimes it gets windy, so the water feels cold. Personally, I couldn’t swim in the pool. However, the beach was absolutely beautiful, the water was warm, and the best part is that it’s very close there’s no long walk from the pool to the beach.
Stayed 6 nights in Dec 2025

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 4 nights in Nov 2025

10/10 Excellent

Varun Kumar, regina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Meliá Casa Maya Cancun. The resort is clean, beautifully maintained, and perfectly located in the Hotel Zone with easy access to the beach and lagoon views. The staff were consistently warm, attentive, and eager to help, which made the experience even more enjoyable. The rooms were comfortable and well kept, the food was fresh with good variety, and the overall atmosphere was relaxed and family-friendly. A great choice for a stress-free all-inclusive vacation in Cancun — we’d happily return!
Stayed 5 nights in Dec 2025

10/10 Excellent

LAXMI ROY

Stayed 5 nights in Dec 2025

10/10 Excellent

Saidaziz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for families with kids. Everything was excellent and very comfortable. Special thanks to Luis, the beach waiter—he was amazing, friendly, and provided perfect service. Highly recommended!
Stayed 5 nights in Nov 2025

8/10 Good

Fidaim

Stayed 7 nights in Dec 2025

10/10 Excellent

ozlem

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Meliá Casa Maya Cancun for a week with my two older kids and really enjoyed it. The resort is very clean, modern, and newly renovated. It’s a smaller and quieter place, which was perfect for us. We booked a basic room, and it was surprisingly large, very clean, comfortable, and had a nice view. Honestly, we didn’t see any reason to upgrade—the basic room was more than good enough for us. The staff were super friendly and always helpful. We liked the food, and the desserts were especially good. The beach and pool were great and never felt crowded. If you don’t like big, busy resorts and prefer something calm and comfortable, this is a great option.
Stayed 6 nights in Dec 2025

6/10 Okay

Daryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level grand suite room was great. Kids loved the water park. Lack of restaurants and crowded beach were main 2 negatives. The locals came to hang out late afternoon. Not a nice beach for walking along.
Stayed 5 nights in Dec 2025

10/10 Excellent

Reubem Alexandre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm, attentive, and committed to making every moment special. The hotel’s beautiful infrastructure, well-maintained spaces, and relaxing atmosphere made our stay truly enjoyable. A special highlight goes to the events and kids’ entertainment team, who created fun experiences for our family every single day.
Stayed 6 nights in Dec 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience. However, food options are very limited and entertainment could be better. Small and quiet hotel with nice beach, pool and waterpark for kids.
Stayed 6 nights in Nov 2025

10/10 Excellent

Claudette Cavaneyro

Liked: Cleanliness, amenities, property conditions & facilities
If I am going back here, I'll be back because of the staffs! They are so polite and will assist your needs! Thank you Casa Maya!
Stayed 4 nights in Dec 2025

10/10 Excellent

Anzhela

Stayed 6 nights in Nov 2025

8/10 Good

alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!!
Stayed 5 nights in Nov 2025

2/10 Terrible

Bashar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach wasn’t private, it was all mixed up and not safe at all since it was shared by other people. Food was terrible, it’s either uncooked food or over cooked, not enough food choices, reservations are not even worth it.
Stayed 7 nights in Nov 2025

6/10 Okay

Alberto de Oliveira

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good for the price but some inconveniences. The bad: mouldy smell in the bedroom and hallway, self service restaurants are not clean at all, tours sold at the hotel lobby. The good: beach location, views, pool, kids activities.
Hotel entrance.
Beach front
Washroom, smell was pretty bad.
Poor maintenance, smell was pretty bad.
Stayed 5 nights in Nov 2025

6/10 Okay

ILHWAN

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall ok. Food and service can be improved.
Stayed 6 nights in Nov 2025

8/10 Good

Mirnes

Stayed 6 nights in Nov 2025

10/10 Excellent

Janelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
Stayed 6 nights in Nov 2025