"The check in was easy and fast! Friendly staff! The hotel is a little outdated, but still in good co nditions! " More
On the beach
A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).
Water park, dining
A water park, a marina, and 2 outdoor pools are all featured at this smoke-free aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and babysitting is an added bonus.
Free WiFi, balconies
Featuring conveniences like microwaves and coffee/tea makers, the 321 apartments also offer free WiFi and flat-screen TVs with cable channels. Balconies, minibars, and room service are also available.
Sep 11, 2023 by Hotel Casa Maya
Estimada Debby, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!
May 8, 2023 by Hotel Casa Maya
Estimado Jaime, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!
Mar 6, 2023 by Hotel Casa Maya
Dear Abraham, we thank you for choosing us and also for taking the time to share your recent experience at Casa Maya. We share with you that our remodeling plan will resume in 2023, we hope to have the pleasure of welcoming you in our new phase. Best regards!
Feb 20, 2023 by Hotel Casa Maya
Dear Jean, thank you for taking the time to review our services and write about your experience. We are pleased to know that you thoroughly enjoyed your stay at Casa Maya. We will be waiting for you with open arms again.
Mar 6, 2023 by Hotel Casa Maya
Dear Bruce, we would have loved to know the situation you went through while on the property to be able to provide a solution at the time. We would appreciate you sharing the details of your stay with us if possible so we can properly channel your comments.
Jul 13, 2022 by Hotel Casa Maya
Dear Taisiya, we sincerely apologize for not living up to your expectations. Your comments will be shared with the departments involved for prompt follow-up and the possibility of raising the quality of our services. It was a pleasure receiving you.
Jun 29, 2022 by Hotel Casa Maya
Dear Hugo, we thank you for the time you took to share your experience at Casa Maya. We would like to know closely the details of your reservation to clarify any existing doubts. In the event that a guest does not have breakfast included in their reservation, it is at their discretion to hire it for the cost of $350 MXN per person and per day. We remain at your service.
Jun 23, 2022 by Hotel Casa Maya
Dear Blanca, thank you for taking the tipe to rank your experience at Casa Maya. We welcome your next visit with open arms.
This property is closed from November 1 2023 to July 31 2024 (dates subject to change).
This property will be closed from November 1 2023 to July 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Bring your whole family to Hotel Casa Maya - Near Langosta Beach for summer fun including 2 outdoor swimming pools, a water park (surcharge), and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a health club, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Casa Maya - Near Langosta Beach offers 321 accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Guests under 18 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Hotel Casa Maya - Near Langosta Beach offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.