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Occidental Costa Cancún All Inclusive

3.5-star property
Blvd. Kukulcan Km 4.5, Cancun, QROO 1-855-201-7819
4.0 out of 5
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See all 55 travelocity Reviews

"I loved the friendly staff, food was amazing, and rooms were clean. What I did not like is that the mini refrigerator would not make drinks cold, the ... " More

By a verified traveler on Sat 29 Jul 2023

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Hotel Description

3.5-star beachfront aparthotel near Escénica Tower

On the beach

With a stay at this Zona Hotelera aparthotel, you'll be within half a mile (1 km) of Escénica Tower and 2 miles (3 km) of Puerto Cancun Marina Town Center. Plaza 28 and La Sagrada Familia Parish are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive aparthotel. There's fun for all ages with a children's club and a playground, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, plasma TVs

The 358 apartments offer free WiFi, free minibar items, and plasma TVs. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$162* Per night/room Oct 3 - Oct 4

Junior Suite, Hot Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2x2 interconnecting rooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Costa Cancún All Inclusive ratings based on 55 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (20) Couples (9) Family (18)
5 out of 5
I loved the friendly staff, food was amazing, and rooms were clean. What I did not like is that the mini refrigerator would not make drinks cold, they were like room temperature and this was in 3 rooms that we had reservations for. The beach area was too small, and pool was not convenient for 3-4 yr olds.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 29, 2023 by General Management

Dear Nancy,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. We have taken note of your suggestion about the mini bar and we would like to clarify that it is designed to keep the products fresh and warm, in the case a guest needs to use a refrigerator we have the option to keep it with the F&B team. We regret that some services could not meet your expectations on this occasion and we appreciate the time that you spend to share your opinion. We hope to have the opportunity to welcome you again in the future.Sincerely,

5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jun 24, 2023 by General Management

Dear Kristhofer,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

5 out of 5
Very nice.guacamole best i ever had

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 7, 2023 by General Management

Dear James,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

4 out of 5
Beach to small,

Posted by on May 19, 2023

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Comment from Hotel Management

May 19, 2023 by General Management

Dear Paulina D,Thank you for making us your chosen venue to enjoy your vacations and for sharing your comment after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

5 out of 5

Posted by on May 4, 2023

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Comment from Hotel Management

May 24, 2023 by General Management

Dear Guadalupe,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

5 out of 5

Posted by on May 3, 2023

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Comment from Hotel Management

May 23, 2023 by General Management

Dear Rosemary,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,

4 out of 5
Overall we had a fun time at this resort. It was a nice budget- friendly and family- friendly vacation. Pros: food and drink included; nice pool; clean rooms; clean beach; good service; fun entertainment; washer/dryer available; check-in was easy. Cons: buffet is hit or miss (breakfast was always good though); you have to get up early to make reservations at the other 3 restaurants; we didn't get a chance to try the Mexican restaurant but tried the seafood and Italian restaurants, which were just ok IMHO; beach is small and located right next to a harbor; drinks are weak (but you can ask for shots or pour your own on 2nd floor snack bar); our bathroom sink was clogged; the phone outlets next to the bed didn't work; the internet went out for a day; there was Netflix and other apps available our first night but they stopped working and we were told that they aren't available there at all (but then how did we watch them the first night????) We really enjoyed ourselves despite the resort's shortcomings.

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 11, 2023 by General Management

Dear Adalia,Thank you for choosing us to spend your holidays with, we are grateful for the time you took of your day to share this feedback on your overall holiday experience with us. We are delighted to hear that you enjoyed your holidays through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience, it is also good to know that you enjoyed the all-inclusive plan and the entertainment program too. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night, we will share your suggestion of the gastronomy offer with the chefs to increase our options. We read with surprise your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we will share your opinion for improvement. We appreciate the time that you took of your day to express your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

4 out of 5
The staff at this property was Exceptional! My daughter and i were there for her 9th birthday and we're both vegan. Once we communicated that to dining room staff (do that early) they went above and beyond to make certain we had food. Carolina in the Kids Club was great. She kept my daughter entertained. Everyone did their best to make us comfortable and we were.

Posted by , from Woodbridge on Apr 2, 2023

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Comment from Hotel Management

Apr 3, 2023 by General Management

Dear Deanna A,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We also are very grateful for your highlighting the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. We will congratulate Carolina for her excellent service. We are happy to know your complete satisfaction with the gastronomy offer as our talented chefs strive to conquer the most demanding palates with different local and international dishes, also offering options for different diets, for that we appreciate your remarks.We look forward to welcoming you again in the near future.Sincerely.

4 out of 5
Mexico has become my go to place for vacations but particularly Cancun. This was my first time staying at Occidental Costa Cancun and though thwre were a few bumps it was an overall great stay. Check in took waaaay too long with only one person at the check in counter at 1pm during Spring break. It took almost 2 hours before i actually had a key to my room. HOWEVER, once i had my room i was pleased. The room was spacious and very comfortable. The dining room staff in each of the restaurants didntheir best to accommodate our dietary needs as vegans. Housekeeping did a great job of keeping our room clean and equipped with water, coffee, fresh towels and kept our refrigerator stocked. Bar staff kept freshly made deinks in our hands around the pool and on the beach. The one down side to the hotel is the paper thin walls. I could hear everything happening in the room next to me. Overall it was a great place to stay if you dont go during Spring Break.

Posted by , from Woodbridge on Apr 1, 2023

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Comment from Hotel Management

Apr 3, 2023 by General Management

Dear Deanna A,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We have taken note of your comments about the check-in process, we are sorry you did not feel well attended in this area, and we will verify the options to improve the check-in process. We are happy to read the description of the room we accommodate you in and that you always found it clean and comfortable. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service, and for that, we are glad to read that our gastronomy offer also meets your expectations. We are happy to read your remarks on the cleanliness of the facilities and accommodations, especially in your room. We have taken note of your suggestion about the room and it will be shared with the involved department for revision. Thank you again for sharing your opinion and we look forward to serving you again in the near future.Sincerely,

5 out of 5
The staff was amazingly helpful and accomodating in every aspect of what a resort is expected to provide. Many of the staff go beyond expectations and the atmosphere of "relax and be happy" is just over flowing here. We loved it here. The only "negative" is ...where the front desk staff is very good, sometimes the pace is slow and long lines build up with longer then anticipated waiting

Posted by on Feb 13, 2023

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Comment from Hotel Management

Feb 13, 2023 by General Manager

Dear Rebecca,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We are thrilled that you found it clean and comfortable your room all the time. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. We have taken note of your comments about the reception and we will verify the options to improve our services.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the near future.Sincerely,

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals and snacks included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances

Not included

  • Motorized personal watercraft
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours

  • Gratuities included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Motorized personal watercraft not included
  • Water skiing not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Room service during certain hours
  • Offsite tours not included
  • Onsite live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This all-inclusive aparthotel also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun aparthotel.

  • 358 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun aparthotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • Plasma television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Claraboya - This restaurant specializes in seafood. Reservations are required.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Albatros - This buffet restaurant specializes in international cuisine. Open daily.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental Costa Cancún All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo All Inclusive Cancun
  • Barcelo Cancun All Inclusive
  • Barcelo Cancun Costa
  • Barcelo Costa
  • Barcelo Costa All Inclusive
  • Barcelo Costa Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Cancun Costa
  • Cancun Costa Barcelo
  • Costa Barcelo Cancun
  • Barcelo Costa Cancun Hotel Cancun
  • Barcelo Costa Cancun Mexico
  • Costa Real Cancun
  • Gran Costa Real
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún Cancun
  • Occidental Costa Cancún
  • Occintal Costa Cancún Inclusi

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.