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4.0 out of 5

"Excellent service from the staff and very good food. " More

By a verified traveler on Thu 12 May 2022

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Hotel Description

3.5-star beachfront property near Puerto Cancun Marina Town Center

On the beach

With a stay at this Zona Hotelera property, you'll be close to Puerto Cancun Marina Town Center and Plaza Las Americas. La Isla Shopping Mall and La Sagrada Familia Parish are also in the area.

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a children's club and a playground, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$176* Per night/room Jun 30 - Jul 1

Junior Suite, Hot Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2x2 interconnecting rooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Costa Cancún All Inclusive ratings based on 47 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (11) Couples (9) Family (23)
5 out of 5
Excellent service from the staff and very good food.

Posted by , from Miami on May 12, 2022

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Comment from Hotel Management

May 12, 2022 by General Manager

Dear Ligia, Thank you very much for sharing this great review of your recent stay at Occidental Costa Cancún. We are thrilled that you have enjoyed your holidays and we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. We look forward to serving you again in the near future. Sincerely,

4 out of 5
Kind of a small property but room was nice clean comfortable staff very friendly kept the resort really clean and sanitized loved everything about it just need more food options we’ll stay again

Posted by on Apr 27, 2022

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Comment from Hotel Management

Apr 28, 2022 by General Manager

Dear Gary, Thank you very much for choosing us to enjoy your vacation in Cancun and for the time you spent sharing your personal impressions of your stay with us. We are happy good to know that you always find the room clean and comfortable all time. It is glad to know that you enjoyed the services and facilities, we have taken note regarding gastronomy suggestions and it will be with the chefs for revision. Once again thank you for your opinion and we hope to welcome you again on your next visit. Sincerely,

4 out of 5
My GF and I just returned from 5 nights here. We enjoyed Occidental resort and would stay again. It is a cozy resort and easy to get around. Our check-in / check-out went smooth. Room was kept clean. Pool area was really nice, and beach area was OK but could have been larger. Smaller rooms and food was hit-or-miss. But for a 3.5 star resort I think the value was fair. Not very walkable to other amenities but safe area to walk on main road and stretch your legs. We didn't have any issues. No pressure for tips but we did a few times throughout each day. We got the room we reserved; enjoyed the seafood restaurant twice during stay. Bar staff was friendly and pool waitresses came by often (don't forget to bring your own larger tumbler cups and wide straws to get larger pours that stay cold). Other's commented Corona beer only on tap, but for our stay most definitely authentic Modelo lager along with Corona both on tap. We paid for ocean view room and it was basically ocean front.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 26, 2022 by General Manager

Dear Paul Latta, Thank you for sharing this opinion about your recent stay at Occidental Costa Cancun and for choosing us to enjoy your vacation. We are delighted to hear that you enjoyed your holidays through our services and facilities. We are happy to know that you found clean and comfortable your room all the time. We have taken note regarding the services that could not fully meet your experience and it will be shared with the involved departments for revision. It is good to know that you enjoyed the culinary delights offered at the seafood restaurant, as our chefs strive to conquer all palates. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience. We are thrilled to know your complete satisfaction with your ocean view room. Thank you for staying with us and we look forward to welcoming you again in the near future. Sincerely,

4 out of 5
Workers were very nice and helpful

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 11, 2022 by General Manager

Dear Migdalia, We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you enjoyed your holidays, we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Once again, thank you for your opinion and we look forward to welcoming you again on your next stay. Sincerely.

3 out of 5

Posted by on Mar 13, 2022

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5 out of 5
Great little property! Not very big, but easy to get around to different amenities. Perfect if you are looking for a nice easy getaway! Staff was great! Very friendly and attentive. Beach is a bit small, but not over crowded. Will definitely be back!

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 26, 2022 by Gerencia General

Dear Elaine, Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We are delighted to read that we were able to match your holiday expectations. The entire team works very hard to ensure that we deliver a high standard of service with a warm, and memorable experience, for that we appreciate your kind words regarding the staff service. We look forward to welcoming you again in the future. Sincerely,

4 out of 5
The staff and room we had were excellent. Bartenders, wait staff and maids did an excellent job of making us feel special. The food was ok, not anything out of the average. Their practice of closing one of the three speciality restaurants each day was a definite disadvantage in several ways. There was a 45 minute line to wait in to sign up for a restaurant that wasnt even open. We like to choose our favorite restaurant and dress up on our last night, but that was the day it was closed. Really, they only have two restaurants open on any given day. We go for the beach experience. Although they had plenty of beach chairs, I was dissappointed that there were no cabanas. The shade was only from palm trees and we found ourselves moving from chair to chair to follow the sun or shade. The beach area was small and we were next to a major shipping channel. Large ferries that took people to Isla Majures were coming and leaving just past the small roped off swim area. Not a beautiful beach by any means. The main purpose of our trip was to escape the cold winter of Wisconsin for a reasonably priced warm, all inclusive vacation. Although Occidental cannot claim to control the weather, we acheived our goal.

Posted by , from Combined Locks on Jan 29, 2022

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Comment from Hotel Management

Feb 1, 2022 by General Manager

Dear Douglas, We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are happy to read the nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We have taken note of your opinion regarding the restaurant’s reservation process, and we regret not meeting your expectations, as we strive to offer all our guests the opportunity to enjoy all dining options available, therefore our buffet restaurant doesn´t need reservations, and it offers a different menu each night, we will discuss this with the involved departments to improve our service. We also regret that our beach location could not meet your expectations and we will share your suggestion regarding the area. Thank you once again for making us your choice hotel and for the time that you took of your day to share your opinion, we look forward to having the opportunity of serving you again. Sincerely,

3 out of 5
The rooms was outdated, the food was ok. But the 24 hour food selections was not good.

Posted by on Jan 17, 2022

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Comment from Hotel Management

Jan 17, 2022 by General Manager

Dear Sophia Patricia, Thank you for taking the time on sharing your opinion, as it helps us identify areas for improvement and take immediate action to improve our guests' experience in the future. We will share your opinion with the involved departments to improve our service, especially on the gastronomy offer. Thank you once again for making us your choice hotel and for your opinion, we look forward to serving you again in a not too distant future. Sincerely,

5 out of 5
The service was excellent,exspecially the staff the Mexican Restaurant the hotel was clean staff was very courteous,there’re was awaited at the Mexican Restaurant name start with Man don’t quite remember how to spelling is went above and beyond. I will certainly go back

Posted by , from royal palm beach on Dec 1, 2021

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Comment from Hotel Management

Dec 1, 2021 by General Manager

Dear Jennifer, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. Is an honor to read your very kind words about your stay with us. We are glad to know that you enjoyed the culinary offer at México Lindo restaurant. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service with a memorable experience, we will share your opinion with the entire team for their contribution to your well-being during your meals. Once again thank you for your opinion and we look forward to welcoming you again in the near future. Sincerely,

5 out of 5
Great staff

Posted by on Nov 21, 2021

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Comment from Hotel Management

Nov 23, 2021 by General Manager

Dear Brent, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time sharing your opinion. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well always attended to, and are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you again, Sincerely,

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals and snacks included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances

Not included

  • Motorized personal watercraft
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours

  • Taxes included
  • Gratuities included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Motorized personal watercraft not included
  • Water skiing not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Room service during certain hours
  • Offsite tours not included
  • Onsite live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 358 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • Plasma television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Claraboya - This restaurant specializes in seafood. Reservations are required.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Albatros - This buffet restaurant specializes in international cuisine. Open daily.

Nearby Activities

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo All Inclusive Cancun
  • Barcelo Cancun All Inclusive
  • Barcelo Cancun Costa
  • Barcelo Costa
  • Barcelo Costa All Inclusive
  • Barcelo Costa Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Cancun Costa
  • Cancun Costa Barcelo
  • Costa Barcelo Cancun
  • Barcelo Costa Cancun Hotel Cancun
  • Barcelo Costa Cancun Mexico
  • Costa Real Cancun
  • Gran Costa Real
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún Cancun
  • Occidental Costa Cancún
  • Occintal Costa Cancún Inclusi
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún All Inclusive Aparthotel
  • Occidental Costa Cancún All Inclusive Aparthotel Cancun

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.