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4.2 out of 5

"Excellent service from staff members and covid safety measures. " More

By a verified traveler on Tue 06 Apr 2021

Hotel Description

3.5-star beachfront property near Puerto Cancun Marina Town Center

On the beach

With a stay at this Zona Hotelera property, you'll be within 2 miles (3 km) of Puerto Cancun Marina Town Center and 6 miles (10 km) of Plaza Las Americas. La Sagrada Familia Parish and Las Plazas Outlet Cancun are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Families will appreciate the children's club, onsite laundry facilities, and free childcare.

Plasma TVs

The 133 guestrooms offer free minibar items, room service, and plasma TVs. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$226* Per night/room Jun 30 - Jul 1

Junior Studio Suite, Hot Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2x2 interconnecting rooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Costa Cancún All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (10) Couples (8) Family (22)
5 out of 5
Excellent service from staff members and covid safety measures.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 8, 2021 by General Manager

Dear Guest, We appreciated your comment about your recent stay with us. At the hotel, we are happy to read that our service was excellent and our Covid measures worked to make you feel comfortable and safe. We always are looking for our guests to take good memories from their vacations. We hope to have the opportunity to welcome you in a near future, sincerely.

5 out of 5
Amazing stay here the staff were very helpful and attentive, cleanliness 5 stars, the food wasn’t all that great needs improving but overall amazing would recommend and would revisit

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 29, 2021 by General Manager

Dear Guest, We appreciated the time you took to share your experience at Occidental Costa Cancun. We are happy to read that staff was helpful and attentive, we know everyone works hard to exceed our guest expectations. We will work on improving our culinary options with our executive chef. We look forward to your welcome again, hopefully in a near future, sincerely,

5 out of 5
I was very happy with your hotel. I was a bit disappointed in not being able to dine in the seafood restaurant but I understand due to covid there was limited capacity.

Posted by on Mar 24, 2021

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Comment from Hotel Management

Mar 24, 2021 by General Manager

Dear Guest, Thank you for sharing your comments about your recent stay at the hotel, we are happy to read that you spent a lovely time. We are sorry to know that you could not able to dinner at the Seafood restaurant, we hope to have the opportunity to welcome you again and will do our best to guarantee a dinner over there. We appreciated your comprehension ann hope that you come back with us soon. sincerely,

5 out of 5

Posted by on Mar 5, 2021

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Comment from Hotel Management

Mar 17, 2021 by General Manager

Dear Guest, Thank you for sharing your comments about your recent stay at Occidental Costa Cancún, we are glad to know that you enjoyed your stay. At the hotel, we work constantly to improve our services and meet our guest's expectations. We hope to have the opportunity to welcome you again. Sincerely,

5 out of 5
The staff are very friendly and attentive. The atmosphere is very relaxed and enjoyable. The best all inclusive experience I’ve ever had.

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 5, 2021 by General Manager

Dear Guest, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel through our service. We continually strive to offer the best quality and to ensure that all of our guests return home with fond memories of their vacation. We hope to have the opportunity to receive you again, Cordially

5 out of 5
All the service Owasso beautiful everything was so good I recommended this hotel

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 3, 2021 by General Manager

Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel. We look forward to welcoming you again, hopefully in a near future, Sincerely,

1 out of 5

Posted by on Nov 30, 2020

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Comment from Hotel Management

Dec 1, 2020 by General Manager

Dear Anonymous, We would like to thank you for choosing Occidental Costa Cancún for your vacation. We are deeply sorry to know that we did not meet your expectations, if you would like to share with us your comments we will appreciate, these ones help us to improve our services. We hope to have the opportunity to welcome you again. Sincerely

3 out of 5
The hotel was clean and staff very attentive. The property is small and the beach very small.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
It is good place compared at the price. It has everything and food/drinks were served all the time, very accessible! They have snack bar and provide food next to swimming pool just in case you wanna get a bite. The only down side of this place is sometimes the staff tried to sell some packages for travel or activity, we rejected but they keep promoting every time see us. Understand it is their work however make me feel a little stress. Otherwise everyone is friendly and food/drink is 100% included

Posted by , from New York City on Jan 31, 2020

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Comment from Hotel Management

Feb 3, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
Overall great experience perfect restaurants, beach bar.

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 10, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Offsite tours

  • Taxes included
  • Gratuities included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Limited meals offered through room service
  • Surcharge for room service
  • Room service during certain hours
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Costa Cancún All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like parasailing and kayaking. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's club, an outdoor pool, and a fitness center. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 133 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Bar by the pool
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (21.4 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 133 accommodations with safes and hair dryers. Plasma televisions are featured in guestrooms. Coffee/tea makers and free minibar items are provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Claraboya - This restaurant specializes in seafood. Reservations are required.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Albatros - This buffet restaurant specializes in international cuisine. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Barcelo All Inclusive Cancun
  • Barcelo Cancun All Inclusive
  • Barcelo Cancun Costa
  • Barcelo Costa
  • Barcelo Costa All Inclusive
  • Barcelo Costa Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Cancun Costa
  • Cancun Costa Barcelo
  • Costa Barcelo Cancun
  • Barcelo Costa Cancun Hotel Cancun
  • Barcelo Costa Cancun Mexico
  • Costa Real Cancun
  • Gran Costa Real
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún Cancun
  • Occidental Costa Cancún
  • Occintal Costa Cancún Inclusi
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.