Book a hotel near Plaza Caracol Mall, Zona Hotelera

"Very nice hotel. Staffs are all pleasant and welcoming. Rooms are clean and spacious, bed and pillows are comfy as well. Restaurants offer good variety of food. Entertainment team are awesome for their activities. Good view of the ocean! Will recommend!"

"Ocean was visible from our balcony which was the only good thing about the room. Bed was hard and horrible to sleep on. Rooms need completely remodeled. Door and walls thin and can hear everything in hallways. Doors slam shut consistently. Food was horrible and was very tired of buffet after having to eat there for breakfast and lunch every day. Restaurants for dinner had not great food and was very disappointing. Service was great and the grounds and pools were very clean. Beach front was great and loved the ocean front. Was not aware that this would be a party resort and there was lots of kids there for spring break. Yelling and partying going on all hours of the night. If you want a relaxing, quiet, vacation with a nice room to enjoy and good food, this is not the resort for you. "

"One elevator didn't work and the wait time to go up or down was long. "

"Loved it all"

"DO NOT STAY HERE. I can’t stress this enough. If you value luxury and cleanliness, this is not the place for you. Check-in is extremely long, even with online pre-check-in. You can’t access your room until 3 PM, and then you have to check in again to get your key—a completely redundant process. When we finally got to the room, the key didn’t work, forcing another trip to the desk. Staff immediately push a sales rep on you, pressuring you to attend a “breakfast” that’s really a 90-minute sales seminar with coupons and discounts you won’t need or use. The rooms are dirty, with showers and sinks smelling like sewage. Beds and towels also smelled bad, and our group experienced the same issues. Electricity kept going out, requiring a staff member to reset a breaker in the hallway multiple times. There’s no bottled water—only refillable glasses in hallway stations (I didn’t trust this)—and bars don’t provide straws, making drinks like piña coladas difficult to enjoy. Food was so bad that I barely ate my entire trip, though fresh omelets at breakfast were decent. Most staff were rude and unhelpful. The only positives are the location, pool parties, and balcony views, but they don’t make up for the disorganized, dirty, and frustrating experience. Avoid this resort. Spend the few extra dollars on a better resort! "

"The view of the sea from the terrace is amazing"