With a stay at this Zona Hotelera aparthotel, you'll be well placed to visit Costa Occidental de Isla Mujeres National Park and Caracol Beach, both within half a mile (1 km). Also, Cancun Convention Center is within half a mile (1 km) and Forum Beach is within 2 miles (3 km).
All-inclusive
This all-inclusive aparthotel features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.
Free Internet, iPod docks
The 438 apartments offer free WiFi and free wired Internet, plasma TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include iPod docks, 24-hour room service, and coffee/tea makers.
Dreams Sands Cancun Resort & Spa - All Inclusive ratings based on 35 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Dreams Sands Cancun Resort & Spa - All Inclusive
Everyone (9)Couples (12)Family (11)
2 out of 5
The staff was friendly exception of the front desk not so friendly. The room had so many issues even getting into the room . The room was never cleaned properly except one day .. I definitely would not recommend or stay ar this place again
Posted by Amada on Jun 2, 2022
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Comment from Hotel Management
Jun 9, 2022
by eConcierge
2. Dear Guest,
Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused.
Thank you for bringing the situation to our attention, we will be working hard, as usual, to achieve our guests’ full satisfaction.
We hope you had a safe and pleasant journey back home
Best Regards,
2 out of 5
We arrived late Sunday, around 6:00 pm. We were given room #318, we immediately noticed the bed, the linen on the lower mattress was ripped. The room was very poorly maintained, the chalking in the sink & bathtub was very poorly done. We went back to front desk, told them the condition of the room. The man at the front desk, gave us a 2nd room in the 4 floor. The room was worse. We went back to the front desk showed him pictures of the room. He then suggested for us to go to dinner and to return to see him after. After dinner, we went back to see him. He gave us a room in the 6th floor. The room was pleasant, and well maintained. However on the 3rd day, the glass door to the balcony fell off the top hinge. We called front desk and they sent someone to repair it. The door seem to be working properly for the next 2 days. On Saturday the door fell off the top hinge again. The repairman said, he had to replaced the hinge, because it was damaged.On the good side, the service staff were very nice and attentive. The food was great. We also meet Teodoro Yam, Jose Luis from Gaucho Grill Restaurant, They are excellent at their job. We had a fantastic dinner in the cellar.
Posted by Sam on Apr 26, 2022
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Comment from Hotel Management
Apr 27, 2022
by eConcierge
Dear Guest,
Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused.
Thank you for bringing the situation to our attention, we will be working hard, as usual, to achieve our guests’ full satisfaction.
We hope you had a safe and pleasant journey back home
Best Regards,
5 out of 5
Inexpensive, staff very friendly, rooms very clean
Posted by Mayra on Mar 29, 2022
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5 out of 5
Beautiful beach! Staff super friendly and amazing food. The hotel could really use an update in the rooms.
Posted by Valeria, from San Jose on Feb 25, 2022
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Comment from Hotel Management
Feb 28, 2022
by eConcierge
Dear Guest,
It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway.
Please allow us the opportunity to welcome you back again for your next vacation.
5 out of 5
The staff was extremely friendly and made the whole experience amazing. The actual hotel was really nice and clean. A lot of hard working staff. The only downfall we thought of was the sun doesn’t reach the beach/pool untill 1230-1, so the mornings are shaded and a little cooler.
Posted by Samantha on Jan 6, 2022
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Comment from Hotel Management
Jan 12, 2022
by eConcierge
Dear Guest,
Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us,
We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!
3 out of 5
Don’t go! The management is awful. We reserved a table ($80.00) at their Mexico celebration. It was to include a front row table on the beach, entertainment, dinner, and a bottle of wine. As soon as we sat for dinner, the wind picked up and it started pouring. All the food was ruined before we were served, our bottle of wine blew over and spilled before we had any of it. The table settings blew off the table. The entertainment was moved to an inside bar and everyone had to move to one of the inside restaurants. The entertainment manager found us in the restaurant and brought us a partial bottle of wine. It wasn’t from our table, because we saw our bottle blow off the table and spill.
However, because Everyone moved inside it took us three hours to be seated and served. By then the entertainment was over. So we did not get the meal, special seating, or entertainment that we paid for. And our wine was spilled on the beach. I assumed they would refund my $80.00. They refused. I took it up with management and they insisted I pay $50.00 because of the wine.
My son, had a very small scratch and got a drop of blood on the sheet. They charged him $30.00 for the sheet. If they had told him, he could have easily washed it off with a bit of cold water. Once again, we had rented 3 rooms for a week (well over $7000.00) This was my 4th time at this resort, and we had plans to return next year with and bring our children and grandchildren. We will not be back.
Posted by KATHERINE, from PLATTSBURGH on Dec 19, 2021
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Comment from Hotel Management
Feb 11, 2022
by eConcierge
Dear guest,
We feel very happy that you have chosen Dreams Sands Cancun Resort & Spa as the host of your vacation, and thank you so much for your kind review, it is for us a compliment that you have enjoyed your stay with us and everything we have to offer. From the location to the warm service from the entire staff, we are glad to know that we exceeded your expectations.
We are looking forward to welcoming you back at our home in the Mexican Caribbean.
2 out of 5
Food was consistently cold, only 2 elevators for whole resort had to wait forever for it because maids also used it. Constant pressure to buy time share. While on the beach constant harassment to buy goods from venders. Very loud at night with music until all hours. Upside was the entertainment crew were very nice and cool.
Posted by Michelle Marie on Dec 5, 2021
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2 out of 5
Posted by Michelle Marie on Dec 4, 2021
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5 out of 5
It was Very nice.. however, pictures from Travelocity are not even close to what I thought I paid for.. I thought I got a family junior suite but it was just simply a regular room with 2 small beds.. the staff at dreams resort blamed it on Travelocity since it was third party.
Posted by ramon on Sep 18, 2021
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Comment from Hotel Management
Sep 28, 2021
by eConcierge
4. Dear Guest,
Thank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa.
We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience.
Sunny Regards,
2 out of 5
Beautiful beach area and the small pool was very nice. There is no air conditioning in the hotel except in the rooms, so the whole time you are sweating from the humidity without relief. The rooms could use upgrades. Mini bar was NEVER stocked during our whole stay. Tried to order room service--no menu--so I just ordered what I wanted, you can't expect much when you have no idea of what to order. Drinks are WAY watered down and they only serve one brand of beer. Most of the restaurants were closed. If you do not buy your trip excursions at the hotel--then you might as well forget any help with travel or them answering questions regarding your expenditure. Glad to be home--no need to return to Cancun ever again.
Posted by ANDREA SUE on Aug 31, 2021
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Comment from Hotel Management
Sep 28, 2021
by eConcierge
Dear Guest,
Thank you for staying with us, we appreciate your feedback and pointing out areas for improvement. We feel very sad to know that we failed in our goal to deliver the best services to our guests and achieve their full satisfaction.
We can assure you that we will take the proper measures to prevent incidences like this in the future, hoping to restore your faith in us, so you may decide to give us another opportunity to serve you better in the future.
About the Dreams Sands Cancun Resort & Spa - All Inclusive
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Theme parties
Not included
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium or imported alcoholic beverages
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Kayaking included
Sailing included
Taxes included
24-hour room service
Buffet-style meals included
A la carte dining included
Fitness facilities included
Water fitness classes/lessons included
Volleyball included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Pilates classes/lessons included
Sailboats not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
All non-motorized water sports included
All land sports and fitness activities and facilities are included
Theme parties included
Property Features
Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and a spa tub. Limited free parking is available on a first-come, first-served basis. This 4-star Cancun aparthotel is smoke free.
438 guestrooms or units
10 levels
4 buildings
7 dining venues
5 bars or lounges
Nightclub
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 2
Children's pool
Supervised childcare/activities (free)
Free WiFi
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Dreams Sands Cancun Resort & Spa - All Inclusive offers 438 air-conditioned accommodations with iPod docking stations and safes. Plasma televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
IPod dock
In-room dining (24 hours)
Plasma television
Satellite channels
Movies for purchase
Coffee maker
Bathtub or shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
World Cafe - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Portofino - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only.
Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Golfing nearby
Fitness classes on site
Sailing on site
Beach volleyball on site
Kayaking on site
Yoga classes/instruction on site
Spa Services
Pevonia has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily.
Number of treatment rooms 6
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Steam room in spa
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible registration desk
Accessible bathroom
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Staff wears personal protective equipment
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Onsite COVID-19 testing (Antigen) is available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive
You should know
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Dreams Sands Cancun Resort & Spa - All Inclusive is 3.1 mi away from Avenida Kukulkan.
There are 7 onsite restaurants, offering options like international cuisine and ocean views.
This aparthotel offers free self parking and valet parking.
Dreams Sands Cancun Resort & Spa - All Inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Dreams Sands Cancun Resort & Spa - All Inclusive features 2 outdoor pools and a children's pool.
This aparthotel is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Pevonia, where you can enjoy deep-tissue massages, reflexology, and body treatments.
Dreams Sands Cancun Resort & Spa - All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Dreams Sands Cancun Resort & Spa - All Inclusive.
No, there is no casino at this aparthotel, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
