"Night entertainment in lobby lounge left alot to desire. Some nights no entertainment at all. Faucets in bath room hard to close. Drip drip drip! Marb ... " More

By a verified traveler on Thu 02 Feb 2017

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Hotel Description

A family-friendly stay in Cancun awaits you at Krystal Cancun. Within steps you'll find Cancun Convention Center and Forum Beach. Highlights at this beachfront resort include 2 restaurants, 4 bars/lounges, and a full-service spa.

You can enjoy plasma TVs with cable channels, and all 502 rooms feature free WiFi, fireplaces, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like rainfall showerheads and free toiletries to enhance your stay. Coffee/tea makers, in-room massages, and safes are also available.

A day of pampering at Harmony can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The theme restaurant, El Mortero, serves Mexican cuisine. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the onsite outdoor swimming pool and free kids' club. 5 meeting rooms and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a fitness center, and a Turkish bath/hammam. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site.

Attractions within a 15-minute drive of this 3.5-star Avenida Kukulkan resort include La Isla Shopping Mall and El Rey Ruins.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$156 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Romantic Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Krystal Cancun ratings based on 40 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0
2 out of 5

WORST TRIP OF MY LIFE

Pros: The only good thing about this hotel is that it's located on a beautiful beach.
Cons: Staff needs to remember that their job title is HOSPITALITY! That means you do whatever you can to accommodate your guests.
Location: Very unsafe, don't leave the resort.
My wife and myself are avid travelers and we try to take at least two trips a year. This year we decided to go outside of the US for a 2nd time (1st time being Turks and Caicos) and it was a horrible experience. not only were the people rude and unwelcoming, the overall feeling we had was uncomfortable. The men here just stare and ask obnoxious questions, the hotel staff was completely unwilling to help us and the room was terrible. I requested a king room and got a double bed room which they "could not" change. Also, I asked for help setting up a taxi back to the airport for my departure in two days and no one could help me. All they kept stating was "that's a different company, we're just the hotel." Never in our life have we gone to a place so poorly conducted in hospitality. The stay was so horrendous that we checked out the very next day and flew back to the greatest country in the world! Not only would I not recommend this hotel, but unless you are going as a group (and not a group of only females) I would recommend you not go to Cancun. we honestly felt safer walking around Brooklyn, NY alone than we did here. Almost $1,000 down the drain.

Posted by , from Dallas, TX on Feb 13, 2017

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3 out of 5
Night entertainment in lobby lounge left alot to desire. Some nights no entertainment at all. Faucets in bath room hard to close. Drip drip drip! Marble steps need more hand rails for handicapped people. Buffett a little expensive.

Posted by , from palm springs.ca on Feb 2, 2017

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4 out of 5

nice hotel on the beach

I liked that the hotel was on the beach and walking distance to restaurants, stores, and shopping centers

Posted by on Jan 12, 2017

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2 out of 5

Terrible experience

We showed up and there was still feces in the toilet from the last people who stayed, I just flushed it down and said nothing. Then, the next night the two of us order late night room service and get the WORST food poisoning we have ever had that ruined two days of our trip. To top it all off, while we are both throwing up in the bathroom, HUGE cockroaches keep coming out from under the sink area, where we are kneeling. Our room is infested with bugs. The next morning we wake up and ask someone at the front desk if we can switch rooms, after telling her about our terrible night... she does not even apologize, but eventually changes our room (the first bit of customer service we had all week). Then, as we are leaving, our flight got delayed and we asked if we could stay just one more hour past check out and they tell us it will be $50 USD.. oh and also, they still charged us for the food. absolutely zero help / worst customer service I have ever encountered. They all seem really nice and decent until something bad happens. I read many bad reviews before I came here, but I am a broke college student and they were giving a good deal at the time so I had to take it. I told myself a lot of people can be pretty high-maintenance, I bet this place isn't nearly as bad as it seems. Boy was I wrong. I could only afford to be there for 4.5 days and two were absolutely destroyed from their food, and left me with a really bad stomach ache and feeling the rest of my short time there.

Posted by on Dec 22, 2016

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2 out of 5

Dirty and no functioning toilet

The hotel rooms are extremely old and disgusting. Our toilet did not work and the sink was always clogged. It's really not worth it to go all the way to Mexico and have your trip ruined because of unsanitary conditions. I got sick because of it. Yes the hotel has access to the beautiful ocean but so do all of the hotels in Cancun. Stay somewhere else.

Posted by on Dec 19, 2016

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4 out of 5

The all inclusive package is fake. You hace to pay

All inclusive is an extra charge. Plus they charge you 20$usd. For 1 hour of late check out. The never give us extra water bottle everyday like they said they do

Posted by on Nov 24, 2016

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2 out of 5

Good location but terrible service

Even though this hotel is in a good location, i would not recommend. The reception desk is terrible. It seems you are bothering them when asking questions. They have a forced smile when talking to you. My room had a musty smell and was not clean. I ask the reception desk person if all rooms smelled and he said yes. He said this is because of the humidity (really). Because it was raining, there was leaks everywhere in the hotel (elevator, hallways and restaurant). Towels were put on the floor where the leaks were and were not changed frequently. Do not stay on the 8th floor.

Posted by , from California on Jun 13, 2016

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3 out of 5

Good hotel, beautiful beach!

Pros: The view was amazing. The beach was very clean and walkable. The room as clean and the staff was for the most part spot on.
Cons: The food, outside of the morning buffet, the food left something to be desired, it is certainly a step down from the rest of the hotel.
Location: The hotel is right in the Hotel Zone, which is were all of the big night clubs and shopping are located. Very walkable area.
The Krystal Cancun is a nice hotel, not super fancy, but is reasonable for the price and is in a location that allows you to walk to so much more. The hotel is clean, a little weather beaten in areas, but the staff was working on that during our stay. The hotel food leaves a little something to be desired, the buffet for breakfast is probably the only thing that you need to eat at the hotel, don't bother with room service, the menu is limited, the food was sub-par, and the staff was rude. There are a ton of decent restaurants in walking distance, there is a book in the room, pass up the chains, and you will be pleasantly surprised at the quality of food in Cancun. We stayed in a romantic room, and what a view, up there on the top of my list, and I have traveled the beaches of the world. There were some staff that stood out above the rest on our trip, and went above and beyond to make our stay enjoyable; Julio our bellhop was on the spot and super helpful, he went above and beyond his duties to welcome us, recommended a great restaurant and did everything with a smile on his face, Vendy was a server who was on the spot every time, polite beyond words, Hugo and Victor (?) were the bartenders at the far poolside bar, really good guys, friendly, top-notch service. Elena our housekeeper was wonderful, and made sure that our room as always spotless, and it was. In all, the Krystal is a nice mid-level hotel that met all of our expectations.

Posted by on Dec 31, 2015

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4 out of 5

Great location amazing beach!

Pros: Close restaurants, Free Internet, good location, best beach
Cons: Noisy
This was my second stay at this hotel and it was great. The beach was amazing and delightful service team. The rooms are Ok fro the price but you day is spent on the beach or on tours. I will definitely return to this hotel.

Posted by , from Monrovia, CA, USA on Mar 13, 2013

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2 out of 5

Good location, food and service fair but be aware of tme share scam

Pros: Close restaurants
Cons: No free Internet, Noisy
InAug. 2012, we visited Cancun and stayed in Krystal for a week. The location is good and food in our all inclusive plan was OK. Unfortunately we got enticed into their fradulent time share plan with the offer of some freebies and nicety. The plan was presented to us as an investment plan and the management kept hounding us to sign it. We were neither allowed time to diligently research it or review the contract. To my dismay, later internet search prooved we are not the only victims who was duped of thousands of dollars and on top of it we are being harassed everyday for the installment. Be aware of any such enticing offers at Krystal.

Posted by , from New York, NY, USA on Nov 22, 2012

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All-inclusive Details

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5 conference rooms
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking
  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

24-hour room service is available.

La Fisheria - Onsite seafood restaurant.

Nearby Activities

A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.