On the beach
A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free resort. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Jun 26, 2022 by Respectfully, the Management.
Dear guest Thank you for giving us the time to respond this review, help us as a hotel to with out stand all inconviniences.Hope you can give us the oportunity to change you perspective about this hotel. Best regards.
Apr 18, 2022 by The Management.
Dear Guest Karina, thank you very much for taking your time to share with all of us this review. We regret you weren't pleased with your stay and that the resort and services received during your vacation did not live up to your expectations We was very much concerned by your review and disappointments you faced during your stay with us. We do want to ensure you that all your comments were followed up and we are working hard to avoid any lowering of our standards or inconveniences for our guests in the future. We remain at your service, Warm Greetings,
Apr 9, 2022 by Gerencia.
Estimado huésped Jose Guadalupe, le agradecemos por compartirnos su comentario sobre sus recientes vacaciones en Hotel Krystal Cancun, nos complace saber que disfruto de su estadía. Por otra parte, también estamos tomando en cuenta su opinión y serán pasados a los departamentos pertinentes con el objetivo de poder mejorar y lograr una satisfacción completa para nuestros futuros huéspedes como para usted. Esperamos poder darle la bienvenida nuevamente y mejorar su experiencia en nuestro resort. Saludos cordiales,
Jan 28, 2022 by The management.
Dear Marco, Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the resort and services received during your vacation did not live up to your expectations I was very much concerned by your review and disappointments you faced during your stay with us. I do want to ensure you that all your comments were followed up and we are working hard to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service, Warm Greetings,
Nov 2, 2021 by Gerencia.
Estimada Marisol Paola, Muchas gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente visita a Krystal Cancún. La retroalimentación que recibimos de nuestros huéspedes es de gran utilidad ya que nos permite reforzar nuestras áreas de oportunidad, le ofrezco una disculpa por las situaciones que no fueron de su agrado. Esperamos tener el honor de darle la bienvenida nuevamente. Saludos,
Jul 26, 2021 by .
Gracias por su comentario y la puntuación dada, a pesar de no usar nuestras instalaciones, esperamos algún día si se hospede con nosotros y cambie su perspectiva de nuestro servicio, excelente día, ¡saludos cordiales!.
Jul 15, 2021 by .
Thank you for your comment, we sincerely apologize for the inconvenience during your stay, action has already been taken on the matter, the issue has been reviewed and resolved, being a detail with the current remodeling, we hope you will give us a new opportunity to give you Welcome and have a comfortable stay, our commitment is to offer you state-of-the-art facilities in optimal conditions, so please do not hesitate to contact us if we can help you with anything else.
Jul 13, 2021 by Carlos S.
Dear Guest: Thank you for your review, we have already given the required feedback to the staff, so we can do it much better each time, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon, Respectfully The Management
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.