"I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son bei ... " More

By a verified traveler on Mon 23 Jul 2018

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Hotel Description

3.5-star beachfront resort near Cancun Interactive Aquarium

On the beach

Your stay at this Hotel Zone resort places you within 3 miles (5 km) of Cancun Interactive Aquarium and La Isla Shopping Mall. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Fireplaces, free WiFi

Boasting fireplaces, the 502 guestrooms also offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and plasma TVs with cable channels.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$117 per night

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Romantic Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Studio, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Krystal Cancun ratings based on 52 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Krystal Cancun

Everyone (19) Family (1)
4 out of 5
Hotel is kind of old. However its right by the beach with plenty of amneties and within walking distance to night clubs and shopping. I opted not to get the all inclusive deal and I was surprised that the hotel billed me for one bottle water and coffee in my room which is pretty much complimentary even in the cheapest hotels. When I asked the staff about the additional charge her response was, " well, you are in Mexico and Mexico is a poor country." I believe that was a poor excuse for not giving at least one free bottle of water.

Posted by , from Texas on Nov 1, 2018

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1 out of 5
Stuff rude and impolite Food not that great Hours of pool and gym not that great Housekeeping not that great.

Posted by , from Boston, ma USA on Sep 23, 2018

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5 out of 5

I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son being sick and giving direction to places we needed to go. She had very nice personality and very kind and also helpful throughout my whole trip. I am looking foreword to come to this hotel again. The view was amazing and also the breakfast buffet was excellent. The hotel had very good location close to everything. Overall loved it

Posted by , from california on Jul 23, 2018

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4 out of 5
Great location to lots of restaurants, clubs, and shopping.

Posted by on Jul 13, 2018

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Comment from Hotel Management

Jul 18, 2018 by Guest service manager

Dear guest, we appreciate your comments, and in the same way for sharing your pleasant experience. We look forward to seeing you soon at Krystal Cancun. Best regards.

4 out of 5
Great beach good location to the clubs. Walk to all the action.

Posted by on Apr 13, 2018

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5 out of 5
Nice and clean and beauty great fancy place to stay

Posted by , from los angeles on Mar 7, 2018

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4 out of 5

Perfect location, Staff is attentive

Pros: I liked the staff's personal attention to catering us during our stay. The pool's length was useful, we never felt crowded or bothered.
Cons: The food could use some improvement, have more authentic flavor. The elevator in tower B was insanely slow.
Location: The location is perfect. You are right on the strip of the Hotel Zone, where you can step out and have a line of clubs to go to.
For the price and the amount of stars the Hotel has, its quality will surprise you. When we arrived our room was upgraded to a deluxe, giving us an ocean view. The stay overall was wonderful, the pool was large, there was access to the beach from the pool area. There is only one bar accessible from the pool which can be an inconvenience because if your not relaxing around that area your constantly swimming back and forth. For what we paid the hotel experience was more than what we can ask for. I can tell during my stay there that management is trying to do more for their customer's and that the hotel is on its way 4/5 stars. I would definitely be staying at a Krystal Hotel on my next visit.

Posted by , from Chicago on Sep 11, 2017

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3 out of 5
The toilet was broke when we got there and broke at least once a day our entire stay. The ac didn't seem to work correctly although it was not hot it could have been cooler. When ordering room service the first time it took almost two hrs the second time the food was nasty. The view from the room was beautiful but overall i wouldn't stay there again

Posted by , from houston on Jul 20, 2017

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Comment from Hotel Management

Jul 22, 2017 by Guest service manager.

Dear guest, we appreciate the informstion you provide, it is important for us to know the areas we need to work on, we offer our apologies to you for lack of service provided, we are gioing to follow up the issues you have with the staff. Best regards. I Rivera

3 out of 5

Trip was great due to company not because of hotel

Pros: close to party zone. Kiddie pool for my little ones.
Cons: Customer service. they didn't care to help or assist hotel guest even when you were willing to tip. People outside the hotel were friendlier.
Location: A lot of clubs nearby. Tacos los camineros really great customer service and food.
Lets start with the cons:Upon arriving and making line and finally making it to front desk we were directed to go to a different front desk to check -in. most people in line just didn't make line and the reception didn't care to take whoever was really next. We were finally given our room by a sweet lady name Sofia.Once we arrived to our room I realized it was not the room I had upgrade to on my reservation. I called Sofia and she directed to talk to original reception desk. Once there they said they only assigned the room based on the reservation. They stated if I could show them proof they could give me the right room. I had to walk back to the room and get print out. only one elevator working on tower B. took the stairs . Showed front desk reception. they were not able to accommodate because they were sold out. Middle of my trip the a/c went out. elevator worked half the time. Housekeeper would take the towels and when I would tell her not to clean room she would still enter. I asked her for a card so I could put outside my door but she never gave me one. Also for people with little ones. I would not recommend staying here as the balconies don't have locks. Waitresses took forever with drinks and would constantly forget orders. Pros: The beach is beautiful. Mexican night all you can eat tacos was great. gusto our waiter and Edgar were the only ones with great customer service. Hotel is in Hotel zone walking distance to nightlife, bars and restaurants . They

Posted by , from california on Jul 12, 2017

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2 out of 5
Beach was excellent but facilities are old. Durning our stay, the air conditioner went out in both my friend's room and mine. We were unfortunate to get caught in heavy rains and the window leaked.

Posted by on Jun 22, 2017

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All-inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Limited meals offered through room service
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included

Property Features

Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5 conference rooms
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site


Available in all rooms: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

El Mortero - This restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Nearby Activities

A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.


  • Pets and service animals are not allowed at Krystal Cancun


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.