On the beach
Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Punta Sur and Aquaworld are also within 6 miles (10 km).
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.
Fireplaces, free WiFi
Boasting fireplaces, the 502 guestrooms also offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and plasma TVs with cable channels.
Nov 21, 2019 by General manager
Dear guest Thank you very much for your kind comments, Kind regards
Nov 3, 2019 by General manager
Dear guest, we are sorry that you had that experience, we have already discussed the topic mentioned in the towel place, we will take into account the comment of the tower and work on it.Your opinion is extremely important, we apologize for not meeting your expectations. Best regards
Oct 12, 2019 by General manager
Dear guest, we apologize about the issue with the elevator, we are working on it the best way possible. Kind regards
Jun 30, 2019 by Gerente general
Dear guest, thank you very much for your kind comments, we hope to see yopu back soon at Krystal Cancún. Best regards
Jun 20, 2019 by Quality manager
Dear guest, we apprecite your kind comments, we will take your comments into considerations, your opinion is very important. Best regards
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 10 April 2020 to 10 June 2020 (dates subject to change).
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. There's an onsite business center. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
El Mortero - This theme restaurant specializes in Mexican cuisine.
Las Velas - This restaurant is located by the pool.
Aquamarina - Onsite restaurant.
La Fisheria - Onsite seafood restaurant.
24-hour room service is available.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.