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Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun

Poolside bar
Aromatherapy, body wraps, body scrubs, facials, 2 treatment rooms
View from room
Lobby
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(72 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(69 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Krystal Grand Cancun All Inclusive

Zona Hotelera
  • Pool
  • Spa
  • All inclusive plans available
  • Kids pool
3.7 out of 5, Good, 1,003 reviews
$223 nightly
The price is $274
Jun 16 - Jun 17
Total with taxes and fees
Krystal Grand Cancun All Inclusive

About the neighborhood

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Plaza Caracol Mall - 6 min walk - 0.4 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
3.8 out of 5, Good, 1,349 reviews
$206 nightly
The price is $254
Jun 19 - Jun 20
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

How close is Krystal Cancun to the airport?

Krystal Cancun is 14.7 mi (27-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jun 17, 2026 start from $143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun.

How close is Krystal Cancun to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Krystal Cancun offer free breakfast?

Free breakfast isn’t provided at Krystal Cancun, but buffet breakfast is offered for a fee of MXN 390 for adults and MXN 195 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Krystal Cancun?

No, there is no casino at this resort, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are nearby.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Cancun?

This resort offers free self parking and valet parking.

Does Krystal Cancun have a pool?

Krystal Cancun features an outdoor pool and a children's pool.

Does Krystal Cancun have a restaurant?

There are 5 onsite restaurants, offering options like Mexican cuisine, a poolside location, and ocean views.

Does Krystal Cancun have a spa?

This resort has a spa, which features facials, aromatherapy, and body wraps.

How close is Krystal Cancun to downtown Cancun?

Krystal Cancun is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 672 out of 1557 reviews
Rating 8 - Good. 352 out of 1557 reviews
Rating 6 - Okay. 235 out of 1557 reviews
Rating 4 - Poor. 136 out of 1557 reviews
Rating 2 - Terrible. 162 out of 1557 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sergio

Stayed 2 nights in Mar 2026

2/10 Terrible

MARCO

Stayed 2 nights in Jan 2026

8/10 Good

Hongyan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I ordered ocean view room. The room facilities are quite old. The shower head and faucet were loose, and the drainage in the bathtub and sink was very slow. The balcony door was rusty and difficult to open. The bed was very comfortable and the location is good. The bed was definitely the best part of the stay.
Stayed 1 night in Mar 2026

4/10 Poor

Veronica

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location good.el personal amable comida buena.los cuartos occupan mas limpiesa em la area de Puertas y los baños se ocupan renovar y los champus y javones muy mala calidad y muy ruidoso el aire acondicionado.
Stayed 6 nights in Feb 2026

10/10 Excellent

HIEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not use airport shuttle. Breakfast is great!
Stayed 4 nights in Feb 2026

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, staff & service
Don’t feel safety in the elevator, went to the 8 floor and went down again without stopping, reported twice.
Stayed 7 nights in Feb 2026

8/10 Good

Stacy, Grandview

Liked: Staff & service
PROS: Ocean view with balcony was fantastic, beach was wonderful!! CONS: Bed and pillows a bit hard for my liking. Cleanliness could have been better, dispensers out of body wash and lotion.
Stayed 2 nights in Feb 2026

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was good just my room didn’t had balcony furniture
Stayed 2 nights in Feb 2026

10/10 Excellent

IKER ELI

Stayed 4 nights in Feb 2026

10/10 Excellent

Dong Yun

Traveled with group
Liked: Cleanliness, amenities
Yes
Stayed 3 nights in Jan 2026

6/10 Okay

Roger. Eugene

Liked: Cleanliness, staff & service
The room was fine, I had a view of the ocean. Everything was what I expected
Stayed 8 nights in Feb 2026

6/10 Okay

Trevor

Traveled with group
Liked: Cleanliness, property conditions & facilities
Workers are overworked and the all inclusive is a joke! They are more concerned about selling a time share rather then pay the employees better
Stayed 6 nights in Feb 2026

10/10 Excellent

Honorata

Stayed 1 night in Feb 2026

6/10 Okay

Jamar

Traveled with family
The room was ok, for $200 a night the room. I guess you're paying for the oceanview and the convenience of being close to the beach.
Stayed 5 nights in Feb 2026

4/10 Poor

SNEHASHISH

Traveled with family
Here are couple of reviews STAYING AT HOTEL. 1. They provided one bed instead of two beds. when I asked i booked for 2 beds, they told me to provide proof. 2. The staff were not helpful specially in the front desk staff. 3. Did not provide room service and came when asked. 4. The hotel deserve 2 star quality that is why put two star. 5. only good is the beach front side and they maintained it well. 6. 80% staff do not understand any English. 7. The room do not have any microwave. and the heating and cooling does not work well. 8. I believe I should get refund, since the hotel does not deserve that kind of rate. I will not recommend any Canadians to stay in this hotel.
Stayed 3 nights in Feb 2026

6/10 Okay

Brandon, Philadelphia

Stayed 1 night in Feb 2026

2/10 Terrible

Mitalee

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
room and washroom both poor quality. water leaking from air condition, terrible noise, wash basin leaking
Stayed 4 nights in Feb 2026

4/10 Poor

Avijit, Vancouver

Traveled with family
Disliked: Amenities, property conditions & facilities
The Room, front desk service, the hotel door was bad. Always noise came from the corridor. Felt very uncomfortable situation. Elevator service was not good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
second time at the Krystal. the location, beach, cleanliness and staff are perfect. Thank you
Stayed 4 nights in Jan 2026

8/10 Good

Marlon

Liked: Cleanliness, amenities
Location
Stayed 1 night in Feb 2026

10/10 Excellent

Marlen

Stayed 2 nights in Feb 2026

10/10 Excellent

mark

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher Alan

Stayed 2 nights in Dec 2025

10/10 Excellent

Aakash

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Feb 2026

10/10 Excellent

Janice Marie, West Springfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!
Stayed 12 nights in Feb 2026