"We were very comfortable in this Hotel. I have no complaint " More

By a verified traveler on Mon 09 Jul 2018

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Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Turtle Beach. Tortuga Beach and Caracol Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 11 restaurants, and an outdoor pool are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 7 bars/lounges and enjoy perks like free self parking.

WiFi, flat-screen TVs

The 270 guestrooms have flat-screen TVs with cable channels and offer WiFi and 24-hour room service. Hair dryers and free toiletries are also available.

Non refundable - Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$187 per night

Family Room (Up to 2 Kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Habitacion Standard Ocean View - Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room (Up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Oasis Palm All Inclusive ratings based on 38 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Oasis Palm All Inclusive

Everyone (24) Couples (1) Family (3)
2 out of 5
The service some waitress do they don’t attempt to serve any guest

Posted by on Apr 3, 2019

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5 out of 5
Very nice hotel I recommend. The only thing I paid for ocean view they never gave me ocean view.

Posted by on Jan 19, 2019

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2 out of 5
This was supposed to be a all inclusive hotel but we would charge $160 extra the wifi is not free. The ride to the hotel from the airport is not free . The shower was broken when we tried to take a shower. The ride to the airport was not free.

Posted by on Dec 9, 2018

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2 out of 5

First and last time at this hotel.

Everything at this hotel is a long wait. To eat at the restaurants is a long line. Getting a drink at the bar is a long line. Checking in or just to ask a question with the front desk is a long line. I feel like that took so much time away from me to actually relax and enjoy myself. Only two elevators in which you also have to wait for or there is a long and you have to wait for the next trip. No AC in the elevator. Place is small and crowded. The pictures that are shown on this site or pictures of their sister hotel in which it’s not even near this hotel. I was highly disappointed. I thought when booking, that I was booking at the hotel from the pictures. I tried to upgrade to their sisters hotel but they would not allow me.

Posted by , from new york on Aug 4, 2018

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5 out of 5
We were very comfortable in this Hotel. I have no complaint

Posted by , from Houston Tx on Jul 9, 2018

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Comment from Hotel Management

Aug 24, 2018 by Adelaida Arzola, Hotel Manager.

Dear Jesus, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

4 out of 5
Good for families withe kids, but they need to upgrade the rooms a bit. Nice outside activities for kids.

Posted by , from chicago on May 2, 2018

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Comment from Hotel Management

Jun 6, 2018 by Adelaida Arzola, Hotel Manager.

Dear Dan, It is a pleasure to know that you enjoyed our family oriented concept and our calm and relaxed environment. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

5 out of 5
I was at first unsure since this resort had only ~3 stars, but once I arrived, I was pleasantly surprised. The resort staff was very helpful, and the resort itself was clean and beautiful since it was right on the beach! The room I stayed in was very comfortable. The food at one of their restaurants that was part of the all-inclusive deal was absolutely amazing. Overall, I had an amazing time at this beautiful resort and only wished that they made water bottles more easily acceptable, especially at night.

Posted by on Mar 18, 2018

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Comment from Hotel Management

Mar 22, 2018 by Adelaida Arzola, Hotel Manager

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options and the facilities. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

2 out of 5
Beds were too small and pushed together. You could not get dressed in the bathroom because it was too small

Posted by , from Bixby,OK on Dec 31, 2017

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Comment from Hotel Management

Jan 12, 2018 by Adelaida Arzola, Hotel Manager.

Dear Amy, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

3 out of 5

Close to the beach

Staff members at hotel friendly, and helpful. Food was good but limited for strictly vegetarians. Needs to be upgrade in rooms. Didn't like the bathroom it doesn't have privacy, when you stay with 3 of us. It has see through glass . Embarrassing for someone who has to take dentures.

Posted by on Jul 6, 2017

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Comment from Hotel Management

Jul 14, 2017 by Adelaida Arzola, Hotel Manager

Dear Guest, Thanks for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,

2 out of 5

Oasis palm

Staff took tips but didn't replenish towels or water. Beautiful place but staff and accommodations were not great.

Posted by , from united states on Jun 18, 2017

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Comment from Hotel Management

Jun 24, 2017 by Adelaida Arzola, Hotel Manager

Dear Justin, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball
  • Golf green fees

Lessons/classes/games
  • Bartending
  • Cooking
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to offsite clubs included
  • Surfing/boogie boarding included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Local beverages and soft drinks only
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Oasis Palm All Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 11 restaurants on site. You can unwind with a drink at one of the 7 bars/lounges. Public spaces have WiFi for a fee. You'll find a business center on site. A children's pool, a fitness center, and spa services are also featured at the family-friendly Oasis Palm All Inclusive. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 270 guestrooms or units
  • 8 levels
  • 11 dining venues
  • 7 bars or lounges
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.8 km / 13.5 mi)
  • Parking: Free self parking

Room Amenities

Oasis Palm All Inclusive offers 270 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. This Cancun property provides wireless Internet access for a surcharge. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Oasis Palm All Inclusive has 11 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests ages 18-25 years old. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Oasis
  • Oasis Palm
  • Oasis Palm All Inclusive
  • Oasis Palm All Inclusive All-inclusive property Cancun
  • Oasis Palm Cancun
  • Palm Oasis
  • Oasis Palm All Inclusive All-inclusive property
  • Oasis Palm Beach Cancun
  • Oasis Palm Beach Hotel Cancun
  • Oasis Palm Beach Resort Cancun
  • Oasis Palm Hotel Cancun