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On the beach
With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.
WiFi, LCD TVs
In addition to LCD TVs with cable channels, the 332 guestrooms offer WiFi and free minibar items. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Occidental Tucancún All Inclusive ratings based on 92 Verified Reviews
Guest reviews for Occidental Tucancún All Inclusive
Mar 30, 2019 by Paulina Arroyo
Dear G.G.: We want to thank you for your kind comments and we hope to have the pleasure of receiving you in your next visit to Cancun. Best regards,
Mar 23, 2019 by Paulina Arroyo
Dear guest: We would like to thank you for choosing our hotel for your visit and for recommending us to the traveling community, that is, without a doubt, the best reward for all of us. We hope to receive it on your next visit. Best regards,
Apr 1, 2019 by Paulina Arroyo
Dear Guest: We wish to thank you for your kind assessment and we hope to receive it again. Best regards
Oct 22, 2018 by Paulina Arroyo
Dear Guest: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to know that we were able to make your stay special. We hope to have the opportunity to receive it again. Best regards,
Jul 16, 2018 by Paulina Arroyo
Dear Guest: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,
Jul 3, 2018 by Paulina Arroyo
Dear Chris: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,
Very nice hotel.
Mar 7, 2018 by Paulina Arroyo
Dear Ana: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant and that we were able to fulfill your expectations on this occasion. We have taken note of your suggestions and have the full confidence that they will be transmitted to the managers of each area for follow-up. We would love to have the opportunity to receive it on your next visit to Cancun. Best regards,
Love this place!!
Feb 24, 2018 by Paulina Arroyo
Dear Kathy: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,
Beautiful beach, but disappointing accommodations
Feb 8, 2018 by Paulina Arroyo
Dear Deborah: We greatly appreciate the time devoted to reviewing your recent experience at our hotel, we always strive to exceed the expectations of our customers. Your comment will help our team achieve that goal. Regarding the size of the rooms, we regret your disappointment. However, we would like to point out that we have different room categories available and all accommodations are thoroughly described on our website. For future occasions, we would like to offer you a personalized booking guide through our call center, to make sure you make a reservation for your stay that best suits your needs and wishes. We have taken note of your comments and we truly feel that you did not feel sufficiently attended. Our reception team works daily to offer the best possible service so that our guests feel more valued and cared for. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards,
About the Occidental Tucancún All InclusiveLocation Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Activities and facilities/equipment
All non-motorized water sports are included.
- Onsite entertainment and activities
- Onsite live performances
- Theme parties
- Motorized water sports
- Scuba-diving certification
- Premium and/or non-domestic beverages
- Airport transfers
- Laundry/dry cleaning services
- Wireless Internet access
- Offsite tours
- Transportation to offsite activities
- Taxes included
- Onsite entertainment and activities included
- Buffet and à la carte dining
- Gratuities included
- Local beverages and soft drinks only
- Airport transfers not included
- Minibar beverages - restrictions apply
- Premium/non-domestic beverages not included
- Wireless Internet access not included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving certification not included
- Motorized water sports not included
- Transportation to offsite activities not included
- Offsite tours not included
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a health club. Free self parking is available. This 3.5-star Cancun property is smoke free.
- 332 guestrooms or units
- 7 levels
- 4 dining venues
- 3 bars by the pool
- 2 bars or lounges
- Buffet breakfast (free)
- Beach lounge chairs
- Umbrellas for the beach
- Business facilities
- 1 conference room
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Tour and ticket information
- Wedding services available
- Pool or billiards table
- Convenience store
- Gift shop
- Beauty salon
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 3
- Children's pool
- Outdoor tennis court
- Grocery/convenience store
- In-room childcare (surcharge)
- Playground on site
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.6 km / 12.2 mi)
- Parking: Free self parking
Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with free minibar items and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
- Stocked minibar (free)
- LCD television
- Cable channels
- Coffee maker
- Housekeeping (daily)
- Childcare in room (surcharge)
- Hair dryer
- Safe (surcharge)
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Golfing nearby
- Volleyball on site
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
- Hot stone massage
- Deep tissue massage
- Sports massage
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Thalassotherapy treatments
- Hydrotherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by 11 AM
Children and extra beds
- Children are welcome.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: USD 1.5 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
- Fee for wireless Internet in public areas: USD 12.00 per day (rates may vary)
- An in-room safe is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.