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Occidental Tucancún All Inclusive

3.5-star property
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 1-855-201-7819

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4.1 out of 5
Very good!
See all 33 Travelocity Reviews

"Abel the guy there was amazing I would only go back if he is there. Guy made tons of suggestions and tips on what to do. Guy needs to be in a higher ... " More

By a verified traveler on Sun 12 Jan 2020

Points Of Interest

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.

LCD TVs

The 332 guestrooms have LCD TVs with cable channels and offer free minibar items and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$192* Per night/room Jul 12 - Jul 13

Suite Ocean Front Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Ocean Front Premium Level

Bed Count 1 King Bed Maximum Occupancy 6 Max

Double Oceanfront- Single Occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Double Oceanfront Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Tucancún All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Tucancún All Inclusive

Everyone (27) Couples (1) Business (1) Family (3)
3 out of 5
Abel the guy there was amazing I would only go back if he is there. Guy made tons of suggestions and tips on what to do. Guy needs to be in a higher position in my opinion.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Paulina Arroyo

We appreciate your kind comments to our staff, we hope you visit us again and we can continue to exceed your expectations. Best regards,

5 out of 5
I had a great time and great food everyday. The beach was great and the staff there was always helpful.

Posted by on Nov 28, 2019

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Comment from Hotel Management

Nov 28, 2019 by Paulina Arroyo

We appreciate your kind comments and hope to have the pleasure of receiving if you visit again. Best regards,

5 out of 5
Staff was very friendly and courteous at all time they were always at your side the food was excellent also it’s a great idea to book and the specialty restaurants at no extra cost they were above and beyond my expectations I will definitely come back again.

Posted by , from Florida on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Paulina Arroyo

We wish to thank your kind comments and hope to have the great pleasure of receiving your visit again. Best regards,

4 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Paulina Arroyo

We appreciate your kind evaluation and look forward to receiving you again. Best regards,

4 out of 5
I had to call 3 days in a row to get wash cloth. The employees cater to your needs and will ensure that you’re happy with your stay. Food was delicious. Didn’t like the fact that the adult pool did not have any music.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Paulina Arroyo

We appreciate your kind recommendation, we are pleased to know that your stay with us was pleasant. We hope to receive you again. Best regards,

5 out of 5
Property was walking distance to shopping choices and beautiful beach!!!

Posted by , from Dayton, Ohio on Mar 30, 2019

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Comment from Hotel Management

Mar 30, 2019 by Paulina Arroyo

Dear G.G.: We want to thank you for your kind comments and we hope to have the pleasure of receiving you in your next visit to Cancun. Best regards,

4 out of 5
The property was gorgeous and had a perfect beach to lounge around at. They had 3 pools which was perfect because you could avoid the busy main pool and go hang out at the adult only pool or the upper deck pool. I loved that everything was open and you got an amazing view no matter where you were in the hotel.

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 23, 2019 by Paulina Arroyo

Dear guest: We would like to thank you for choosing our hotel for your visit and for recommending us to the traveling community, that is, without a doubt, the best reward for all of us. We hope to receive it on your next visit. Best regards,

4 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 1, 2019 by Paulina Arroyo

Dear Guest: We wish to thank you for your kind assessment and we hope to receive it again. Best regards

5 out of 5

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 22, 2018 by Paulina Arroyo

Dear Guest: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to know that we were able to make your stay special. We hope to have the opportunity to receive it again. Best regards,

5 out of 5
It was our first time stay at the occidental! We had a very nice experience! The entertainment people, the welcoming team, the staff at the buffet and restorant were amazing ! Food was great! Very friendly, respectful people!The only thing we didn't like it was the girl on the front desk! She worked on the morning on July 14 when we were leaving! We told her how much we loved the stay at the occidental , She totally ignored us didn't even say Thank you! Anyway our boys and us would love to comeback! Thank you to all the wonderful people at the Mirador buffet too! Thank you to Travelocity for giving us a great deal too!

Posted by on Jul 15, 2018

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Comment from Hotel Management

Jul 16, 2018 by Paulina Arroyo

Dear Guest: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,

About the Occidental Tucancún All Inclusive

Location Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500

Renovations + Closures

This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (some restrictions)

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Local beverages and soft drinks only
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • All food and beverages included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 332 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (21.1 km / 13.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Cribs/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to noon.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.

El Mirador - Onsite buffet restaurant. Open daily.

La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Tucancun Beach
  • Occidental Tucancún All Inclusive Cancun
  • Tucancun Beach All Inclusive
  • Tucancun Beach Barcelo
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Barcelo Tucancun Beach Resort
  • Cancun Barcelo
  • Tucancun Hotel
  • Occidental Tucancún Cancun
  • Occidental Tucancún
  • Occidental Tucancún All Inclusive All-inclusive property Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Barcelo Tucancun Beach All Inclusive
  • Occintal Tucancún Inclusive i
  • Occidental Tucancún All Inclusive Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Occidental Tucancún All Inclusive All-inclusive property Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.