"My first time in Cancun. This hotel is beautiful and amazing staff. When I first arrived I was treated so well. My room was everything and more. I hig ... " More

By a verified traveler on Wed 10 May 2017

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Hotel Description

With a stay at this 3.5-star Avenida Kukulkan resort, you'll be 5.6 km (3.5 mi) from El Rey Ruins.

An all-inclusive stay in Cancun awaits you at Occidental Tucancún All Inclusive. You'll be 1.1 km (0.7 mi) from La Isla Shopping Mall and 4.9 km (3.1 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 3 outdoor swimming pools, and a full-service spa.

A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments, and aromatherapy. The restaurant, México Lindo, serves Mexican cuisine. With 3 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free kids' club and health club. Business amenities include a meeting room and a business center. Other amenities include an outdoor tennis court, WiFi in public areas, and a kids' swimming pool. Free buffet breakfast is available daily between 7 AM and noon. There's also free self parking, along with the convenience of car rentals on site.

All 332 rooms feature LCD TVs with satellite channels, and you can enjoy WiFi, in-room childcare, and coffee/tea makers. Free minibar items, free bottled water, and hair dryers are also available.

Double Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$275 per night

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (Vista Mar Premium Level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Double Room (Vista Mar Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Vista Mar Premium Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Occidental Tucancún All Inclusive ratings based on 76 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Dated hotel, subpar food

The hotel is clean, but dated. The servers were friendly, but the employees at the front desk not so much. The air conditioning in our room did not work. The food in the hotel was not tasty, some reheated from the day before. No variety at breakfast. I would not stay at this hotel again.

Posted by , from Chicago on May 15, 2017

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Comment from Hotel Management

May 19, 2017 by Juan C. Arce

Dear A: We sincerely regret not having been able to meet your high expectations on this occasion, we have analyzed all your comments and we have transmitted them to the person in charge of the area, all with the purpose that it does not happen to future guests. We hope to give us again the opportunity to receive and erase the first bad impression. Receive a cordial greeting.

5 out of 5

Amazing hotel

My first time in Cancun. This hotel is beautiful and amazing staff. When I first arrived I was treated so well. My room was everything and more. I highly recommend this hotel to anyone.

Posted by , from san antonio tx on May 10, 2017

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Comment from Hotel Management

May 15, 2017 by Juan C. Arce

Dear Sulema: We want to thank you for your kind comments on this website about your stay, we hope to see you again on your next visit to Cancun. Yours sincerely,

3 out of 5

Beach and staff are nice

beach is nice, so are the staff.. they are very good at getting and luring you into a timeshare presentation. Food was mediocre at best at the buffet, and the restaurant reservations are easy to make, but the food lack the flavor I wanted and tried to resemble the essence of fine dining. The pools are small, especially the family pool, I could not give you any information on the other two adult pools since I had my daughter with me, but I am sure it was less crowded there. Rooms could have been cleaner, nice to use the safe to store all your essentials. The room I had, the deadbolt lock was broken. Internet in the day of age should be included but must be purchased, and they tell you one device for each internet access code that you receive, but right before leaving on the transfer back to the hotel, we tried the internet on a different phone and it worked, just a heads up. Other than that being my first time in Cancun, i will probably check out another resort if i ever return.

Posted by , from Los Angeles, Ca on May 10, 2017

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Comment from Hotel Management

May 15, 2017 by Juan C. Arce

Dear Mike: We wish to thank you for your kind comments on this website, we regret that your stay with us has not been to your liking; We have already notified the respective departments of your observations, all in order to remain your preference. Best Regards.

4 out of 5

Great Hotel for a low cost!

We had an enjoyable stay at the Occidental Tucancun! This was my first all-inclusive vacation and I was surprised at how pleased I was. The staff was great, the food was suprisingly delicious, and the pools were great. The beach is set in the open water so the waves were pretty rough. We just stayed at the pools the entire time. I would definitely recommend this resort if you're looking for value for your money!

Posted by , from Boston on Apr 22, 2017

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Comment from Hotel Management

Apr 24, 2017 by Juan C. Arce

Dear JP: We would like to thank you for your kind comments on this website and we look forward to welcoming you on your next visit to Cancun.

5 out of 5

Great Place to Stay

I would definitely recommend. Four restaurants. Great staff. Right on the beach. Couldn't ask for more. Close to shopping.

Posted by , from Bowie MD on Apr 19, 2017

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Comment from Hotel Management

Apr 21, 2017 by Juan C. Arce

Dear Theresa: We want to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun.

5 out of 5

incredible experience

Location: the mall the restaurant the walk by the beach
this is our first time me and my boyfriend to Cancun and let me tell you I want to go back as soon as possible, the hotel is amazing the staff are very friendly the food is unbelievable, we enjoyed the view from our room the pools are clean, we saw the Michael Jackson show amazing. you will not go wrong with this hotel .

Posted by on Apr 18, 2017

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Comment from Hotel Management

Apr 20, 2017 by Juan C. Arce

We thank you for your kind comments on this website, thank you for highlighting the qualities that characterize us and it will be a pleasure to welcome you on your next visit to Cancun. Yours sincerely,

5 out of 5

Hotel is close to the beach

The staff was incredible friendly and polite. The room was very clean the only downfall was that some of the furniture was a little out dated. The only thing I would change is a ocean view room instead of looking out to the parking lot.

Posted by , from Chicago on Apr 11, 2017

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Comment from Hotel Management

Apr 13, 2017 by Juan C. Arce

Dear Laura: We would like to thank you for your kind comments and we look forward to welcoming you on your next visit to Cancun.

2 out of 5

Watch out for theives

This is long but definitely worth the read for my future travelers to this resort. I always leave a review whether they are good or bad and let me just say this one is bad. Now don't get me wrong, the resort is nice. It has a wonderful view of the beach and SOME of the staff were amazing. And by some I mean all of the bartenders. They always wore a smile and joked around. They were the next there! The food is so so. It's very repetitive. They have the same meats and just change the sauces. You would think that there would be an option for Mexican food every night but unfortunately it wasn't. I did not like that all. Next. THE BAD. starting off we had problems, we booked this vacation months ago that stated we had two balcony rooms with a lagoon view. When we went to check in, we were told we only had one room. For 6 people? I don't think so. It took so much verification, it was annoying. Thank goodness I had service and my email worked to bring up our confirmation otherwise who knows what would have happened. Second, they don't even give you time to visit your room before they bother you about a timeshare. I don't mind being asked about it but it would have been nice to see our room first before they bum rush about buying a villa. Third, we wanted to go a different island. (Isla mujures) They have a help desk but when we asked they didn't help at all. She asked to go talk to their activities guy who basically told us he would only help if we booked an excursion through him

Posted by , from Indiana on Apr 9, 2017

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Comment from Hotel Management

Apr 11, 2017 by Juan C. Arce

Dear Airra: We sincerely regret not having been able to meet your high expectations on this occasion and we thank you for giving us valuable time to write your opinion on this website and call our attention to issues we can improve on, we have analyzed all your Comments with the corresponding departments and have the flat confidence that we will take letters in the matter, all in order to continue counting on your preference. Yours sincerely,

2 out of 5

Don't do it

Worst food, dated accommodations. Erratic water temperature in the shower all week long! Pool was just average. Alcohol was the lowest quality. Not worth the all inclusive price for such subpar food and beverages. Ended up eating and drinking outside the resort often. The only positive thing was that the staff was friendly and hardworking. And the beach nice.

Posted by on Feb 16, 2017

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Comment from Hotel Management

Feb 18, 2017 by Juan C. Arce

We sincerely regret not having been able to meet your high expectations on this occasion and thank you for giving us your valuable time to write an opinion on this website and call our attention to issues we can improve on. I am aware that there is only one opportunity to create a good first impression but we would love to try to improve your perception of Occidental in the not too distant future.

5 out of 5

Very clean, friendly people, easy to get downtown

Wonderful, very relaxing, good food , good shows at night, has three different restaurants, wait staff great!

Posted by on Feb 13, 2017

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Comment from Hotel Management

Feb 16, 2017 by Juan C. Arce

We want to thank you for your kind comments on this website, we are glad to know that your stay with us was comfortable and pleasant. It will be a pleasure to welcome you again in your next visit to Cancun.

About the Occidental Tucancún All Inclusive

Location Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500

All-inclusive Details

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Gratuities and taxes
Gratuities and taxes are included.

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Property Features

Occidental Tucancún All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. WiFi is available in public spaces for a fee. This all-inclusive resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Free self parking is available.

  • 332 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars by the pool
  • Buffet breakfast (free)
  • Bar or lounge
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis court
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19 km / 11.8 mi)
  • Parking: Free self parking

Room Amenities

Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with minibars (stocked with some free items) and complimentary bottled water. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

México Lindo - This restaurant specializes in Mexican cuisine.

La Trattoria - This restaurant specializes in Italian cuisine.

Guests are served free buffet breakfast daily from 7 AM to noon.

El Mirador - Onsite buffet restaurant.

La Claraboya - This restaurant specializes in seafood.

Nearby Activities

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Volleyball on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Fee for in-room wireless Internet: USD 12 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.00 per day (rates may vary)
  • An in-room safe is available for an additional fee

Hotel Names

  • Barcelo Tucancun Beach
  • Occidental Tucancún All Inclusive Cancun
  • Tucancun Beach All Inclusive
  • Tucancun Beach Barcelo
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Barcelo Tucancun Beach Resort
  • Cancun Barcelo
  • Tucancun Hotel
  • Occidental Tucancún Cancun
  • Occidental Tucancún

Promotions

Limited Time Offer: USD 500 Resort Credit Discounts

Book a minimum 3-night stay in a rate plan type displaying the "Limited Time Offer: USD 500 Resort Credit" tag for travel now - December 31, 2017 and receive USD 500 in resort credit discounts on select purchases of services and products during your stay.
Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. The amount of USD 500 represents the credit value in discounts to be granted to the guest through discount percentages that can only be applied to the purchase of different services and products within the resort up to the stipulated sum. The services and products listed are not part of the All Inclusive program and the guest can only deduct the indicated percent from the total amount of the purchase of the corresponding service or product. The Resort Credit discounts cannot be redeemed for cash, neither in full nor partially, and any part not used will not be reimbursed. Additional restrictions may apply. Promotion subject to changes without prior notice.