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"It was our first time stay at the occidental! We had a very nice experience! The entertainment people, the welcoming team, the staff at the buffet an ... " More

By a verified traveler on Sun 15 Jul 2018

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.

WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 332 guestrooms offer WiFi and free minibar items. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$148 per night

Suite Ocean Front Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Ocean Front Premium Level

Bed Count 1 King Bed Maximum Occupancy 6 Max

Double Oceanfront- Single Occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Double Oceanfront Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Tucancún All Inclusive ratings based on 92 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Tucancún All Inclusive

Everyone (27) Couples (1) Business (1) Family (2)
4 out of 5
I had to call 3 days in a row to get wash cloth. The employees cater to your needs and will ensure that you’re happy with your stay. Food was delicious. Didn’t like the fact that the adult pool did not have any music.

Posted by on Jul 17, 2019

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5 out of 5
Property was walking distance to shopping choices and beautiful beach!!!

Posted by , from Dayton, Ohio on Mar 30, 2019

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Comment from Hotel Management

Mar 30, 2019 by Paulina Arroyo

Dear G.G.: We want to thank you for your kind comments and we hope to have the pleasure of receiving you in your next visit to Cancun. Best regards,

4 out of 5
The property was gorgeous and had a perfect beach to lounge around at. They had 3 pools which was perfect because you could avoid the busy main pool and go hang out at the adult only pool or the upper deck pool. I loved that everything was open and you got an amazing view no matter where you were in the hotel.

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 23, 2019 by Paulina Arroyo

Dear guest: We would like to thank you for choosing our hotel for your visit and for recommending us to the traveling community, that is, without a doubt, the best reward for all of us. We hope to receive it on your next visit. Best regards,

4 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 1, 2019 by Paulina Arroyo

Dear Guest: We wish to thank you for your kind assessment and we hope to receive it again. Best regards

5 out of 5

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 22, 2018 by Paulina Arroyo

Dear Guest: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to know that we were able to make your stay special. We hope to have the opportunity to receive it again. Best regards,

5 out of 5
It was our first time stay at the occidental! We had a very nice experience! The entertainment people, the welcoming team, the staff at the buffet and restorant were amazing ! Food was great! Very friendly, respectful people!The only thing we didn't like it was the girl on the front desk! She worked on the morning on July 14 when we were leaving! We told her how much we loved the stay at the occidental , She totally ignored us didn't even say Thank you! Anyway our boys and us would love to comeback! Thank you to all the wonderful people at the Mirador buffet too! Thank you to Travelocity for giving us a great deal too!

Posted by on Jul 15, 2018

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Comment from Hotel Management

Jul 16, 2018 by Paulina Arroyo

Dear Guest: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,

5 out of 5
Our stay at the Occidental Tucancun was great. The pools, the staff, the beach were all amazing. Everyone was friendly and polite. It was a wonderful vacation

Posted by , from Boston, Massachusetts on Jul 1, 2018

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Comment from Hotel Management

Jul 3, 2018 by Paulina Arroyo

Dear Chris: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,

5 out of 5

Very nice hotel.

When I booked this hotel I was kind of skeptical about it because of rhe reviews. But this hotel for the price is very nice, food is really good, and very friendly people. The one thing I will say I didn’t like was that there is not enough entertainment options, and showers get slow sometimes.

Posted by , from Miami on Mar 6, 2018

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Comment from Hotel Management

Mar 7, 2018 by Paulina Arroyo

Dear Ana: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant and that we were able to fulfill your expectations on this occasion. We have taken note of your suggestions and have the full confidence that they will be transmitted to the managers of each area for follow-up. We would love to have the opportunity to receive it on your next visit to Cancun. Best regards,

5 out of 5

Love this place!!

This is our 2nd stay at the Tucancun. The resort is beautiful and maintained beautifully!! Its right on the beach!! The staff are so friendly and accommodating. If they can do it for you, they will!! The bar staff is outstanding!! Jose, Antonio, Cesar, Felix and Pablo we fantastic!! We will definitely go back again!!

Posted by , from Janesville,Wi. on Feb 22, 2018

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Comment from Hotel Management

Feb 24, 2018 by Paulina Arroyo

Dear Kathy: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards,

3 out of 5

Beautiful beach, but disappointing accommodations

Website room accommodation pictures are not exactly true to life. Changed room twice finally to get room with king size bed and balcony. The other two rooms old and tired looking, not clean. Gaby was wonderful and made my birthday memorable with help with restaurant reservations at Hasienda Sisal. Wait and bell hop staff accommodating and friendly. Front desk staff less than helpful, unless you are a little forceful about not being satisfied with the accommodations. Overall advice I would recommend customers to reserve the best room type so that it will better meet most people’s expectations right from the beginning. Food was okay, drinks inconsistant with which bar or bartender prepared them. Beach and pool areas beautiful!

Posted by , from New York on Feb 4, 2018

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Comment from Hotel Management

Feb 8, 2018 by Paulina Arroyo

Dear Deborah: We greatly appreciate the time devoted to reviewing your recent experience at our hotel, we always strive to exceed the expectations of our customers. Your comment will help our team achieve that goal. Regarding the size of the rooms, we regret your disappointment. However, we would like to point out that we have different room categories available and all accommodations are thoroughly described on our website. For future occasions, we would like to offer you a personalized booking guide through our call center, to make sure you make a reservation for your stay that best suits your needs and wishes. We have taken note of your comments and we truly feel that you did not feel sufficiently attended. Our reception team works daily to offer the best possible service so that our guests feel more valued and cared for. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards,

About the Occidental Tucancún All Inclusive

Location Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Airport transfers not included
  • Minibar beverages - restrictions apply
  • Premium/non-domestic beverages not included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a health club. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 332 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis court
  • Grocery/convenience store
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.6 km / 12.2 mi)
  • Parking: Free self parking

Room Amenities

Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with free minibar items and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to noon.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.

El Mirador - Onsite buffet restaurant. Open daily.

La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Volleyball on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.00 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Tucancun Beach
  • Occidental Tucancún All Inclusive Cancun
  • Tucancun Beach All Inclusive
  • Tucancun Beach Barcelo
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Barcelo Tucancun Beach Resort
  • Cancun Barcelo
  • Tucancun Hotel
  • Occidental Tucancún Cancun
  • Occidental Tucancún
  • Occidental Tucancún All Inclusive All-inclusive property Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Barcelo Tucancun Beach All Inclusive
  • Occintal Tucancún Inclusive i

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.