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Your stay at this Zona Hotelera resort places you within 6 miles (10 km) of La Isla Shopping Mall and El Rey Ruins. Delfines Beach and Tortuga Beach are also within 6 miles (10 km).
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
The 448 guestrooms feature comforts like premium bedding and pillow menus, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include balconies, 24-hour room service, and LED TVs with cable channels.
JW Marriott Cancun Resort & Spa ratings based on 73 Verified Reviews
Guest reviews for JW Marriott Cancun Resort & Spa
Good hotel. Bad plumbing
I will be back again and again!
excellent hotel close to beach, nice pools
Great hotel and great service.
About the JW Marriott Cancun Resort & SpaLocation Blvd. Kukulcan, Km 14.5, Lote 40-A, Cancun, QROO 77500
Renovations + Closures
The property will be renovating from 25 February 2019 to 24 June 2019 (completion date subject to change). The following areas are affected:
- Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. A roundtrip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4.5-star Cancun resort is smoke free.
- 448 guestrooms or units
- 14 levels
- 8 dining venues
- 4 bars or lounges
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (surcharge)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Terrace on the roof
- Business facilities
- Conference space
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Front-desk safe
- Tour and ticket information
- Wedding services available
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 3
- Indoor pool
- Children's pool
- Free WiFi
- Outdoor tennis court
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Free cribs/infant beds
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.9 km / 11.1 mi)
- Property shuttles: Airport shuttle
- Parking: Free valet parking and self parking
JW Marriott Cancun Resort & Spa offers 448 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Private balcony
- Sitting area
- In-room dining (24 hours)
- LED television
- Cable channels
- Premium channels
- Movies for purchase
- Coffee maker
- Luxury bedding
- Pillow options
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
Food & Drink
Guests can enjoy buffet breakfast for a fee.
JW Marriott Cancun Resort & Spa has 8 restaurants serving breakfast, lunch, and dinner.
Sedona Grill - This restaurant overlooks the pool. Guests can enjoy drinks at the bar.
24-hour room service is available.
Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.
Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).
An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.
The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.
The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Water skiing nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Snorkeling nearby
- Parasailing nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Pilates classes on site
- Playground on site
- Fitness classes on site
- Personal motorized watercraft on site
- Sailing nearby
- Scuba diving nearby
- Spa tub in spa
- Steam room in spa
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Ayurvedic treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
- Check-in time starts at 3 PM
- Check-in time ends at midnight
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Guests who book a minimum 3-night stay in a Club 91 room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the property using the information on the reservation confirmation received after booking.
Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets allowed, but service animals are welcome
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Only service animals are allowed
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 28 per person (approximately)
- Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
- Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
- Airport shuttle fee: USD 18.00 per person (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Book a minimum 3-night stay in any "Club 91" room type and receive roundtrip airport transportation.
Guests must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.