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4.7 out of 5

"This resort is definitely worth the 5 star rating, especially if you upgrade to have Club 91 access! The food was delicious, the pools were relaxing, ... " More

By a verified traveler on Sat 31 Aug 2019

Hotel Description

4.5-star beachfront resort near Delfines Beach

Beachfront retreat

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury resort. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free Internet, balconies

Boasting comforts like premium bedding and pillow menus, the 448 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Other amenities include balconies, 24-hour room service, and minibars.

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$229* Per night/room Jun 10 - Jun 11

Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 91 Premium Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Marriott Cancun Resort & Spa ratings based on 79 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (27) Couples (1) Family (4)
5 out of 5

Posted by on Feb 4, 2020

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5 out of 5
This resort is definitely worth the 5 star rating, especially if you upgrade to have Club 91 access! The food was delicious, the pools were relaxing, the view from my room is one of the best I've had in my life so far and all of the staff was so attentive and accommodating. 10/10

Posted by on Aug 31, 2019

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5 out of 5
Given the quality of the resort and the staff, we were surprised at the fair prices. Highly recommend the "Club 91" all-inclusive package, but wait for the better price offered at check-in.

Posted by on Jun 27, 2019

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4 out of 5
There were renovations which you could smell. The room was OK however the bathroom door was somewhat not functioning well.

Posted by on Jun 7, 2019

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5 out of 5
Excellent, My Favorite and unique Hotel in Cancun. Clean, Friendly people, food wonderful. Bar in the Lobby with live music is comfy and relaxing

Posted by on Apr 9, 2019

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5 out of 5
I loved everything about this hotel!! JW Marriott will be the go to hotel whenever I go visit Cancún!!

Posted by , from Oakland, Ca on Apr 7, 2019

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4 out of 5

Good hotel. Bad plumbing

We were put in a newly renovated room that was very nice except there was a plumbing problem causing a sewer smell in our room. They moved us to another older room but this room had a small leak by the toilet.

Posted by , from chicago on Mar 3, 2018

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5 out of 5

JW Marriott

Pros: Hotel's pool.
Cons: Do not accept guests during hotel construction.
I like this hotel and it's location. At the time I booked this hotel, I didn't aware that this hotel under construction. The construction noise started from 9am. Plus, no water or only hotel water when construction started in the morning. I have to left my room before construction noise started. I booked luxury suite with ocean view. However, the front desk gave the lowest floor, bare to see the ocean. Hotel employees were very friend, kind, and professional. I would like to book the same one if it is not under construction.

Posted by on Nov 21, 2017

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4 out of 5

Nice hotel

Food is really expensive. Breakfast buffet $28. Coffee $6. Dinner is pricey. I would sugget to get all inclusive package.

Posted by , from new york on Sep 25, 2017

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4 out of 5

Great

Great pool Great staff Great pizza.... $4 for a slice at a resort is cheap

Posted by , from Dallas on Aug 21, 2017

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Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 6 April 2020 to 9 June 2020 (dates subject to change).

All-inclusive Details

  • Spa/beauty facilities and services not included
  • Airport transfers not included
  • Room service not included
  • Minibar not included

Property Features

JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 4.5-star Cancun resort is smoke free.

  • 448 guestrooms or units
  • 14 levels
  • 8 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.8 km / 11.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

JW Marriott Cancun Resort & Spa offers 448 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests can enjoy buffet breakfast for a fee.

JW Marriott Cancun Resort & Spa has 8 restaurants serving breakfast, lunch, and dinner.

Sedona Grill - This restaurant overlooks the pool. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Airport shuttle fee: USD 18.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun JW
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott
  • Cancun Marriott
  • Jw Marriott Cancun Resort
  • JW Marriott Cancun Resort Spa
  • Jw Marriott Cancun & Cancun
  • JW Marriott Cancun Resort & Spa Resort
  • JW Marriott Cancun Resort & Spa Cancun
  • JW Marriott Cancun Resort & Spa Resort Cancun

You should know

  • JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.