4.7 out of 5

"Food is really expensive. Breakfast buffet $28. Coffee $6. Dinner is pricey. I would sugget to get all inclusive package. " More

By a verified traveler on Mon 25 Sep 2017

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Hotel Description

A luxury stay in Cancun awaits you at JW Marriott Cancun Resort & Spa. You'll be 2.7 km (1.7 mi) from La Isla Shopping Mall and 3.4 km (2.1 mi) from Delfines Beach. Highlights at this beachfront resort include 8 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 448 rooms feature LED TVs with cable channels, and you can enjoy balconies, sitting areas, and WiFi. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, wired Internet, coffee/tea makers, and in-room childcare are available.

A day of pampering can include massages, body wraps, and body scrubs along with access to the spa tub and steam room. The restaurant, Sedona Grill, is open for breakfast, lunch, and dinner. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite indoor swimming pool, 24-hour fitness center, and kids' club. Business travelers can take advantage of conference space, meeting rooms, and a business center. Plus you'll find free WiFi in public areas, an outdoor tennis court, and a spa tub. Buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Avenida Kukulkan resort, you'll be 3.6 km (2.2 mi) from El Rey Ruins.

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$240 per night

Premium Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 91 Premium Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Marriott Cancun Resort & Spa ratings based on 71 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Nice hotel

Food is really expensive. Breakfast buffet $28. Coffee $6. Dinner is pricey. I would sugget to get all inclusive package.

Posted by , from new york on Sep 25, 2017

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4 out of 5

Great

Great pool Great staff Great pizza.... $4 for a slice at a resort is cheap

Posted by , from Dallas on Aug 21, 2017

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5 out of 5

Wonderful Hotel!

What an amazing hotel! Great staff that was so helpful with everything, delicious restaurants in the hotel, so clean, and wonderful pools. We had such a great experience at this hotel we would go back to Cancun just to come to this hotel again! If you are considering going to Cancun, please pick this hotel it will not disappoint! :) We were originally at the Krystal Grand and had a horrible experience, the JW was nice enough to let us in to our room at 10 AM way before check in and even gave us a room upgrade for our anniversary.

Posted by , from WV on Jul 13, 2017

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5 out of 5

Great hotel

Beautiful hotel, amazing staff. Great experience.

Posted by on Jul 1, 2017

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5 out of 5

Hospitable staff

The staff at JW Marriott Cancun ensured that our experience was memorable.

Posted by on May 29, 2017

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5 out of 5

I will be back again and again!

From the moment we checked in we felt welcome. The staff is amazing, friendly and professional. The hotel is beautiful and incredibly clean. The beach and pool area is well-maintained and this is one of the most beautiful places I've ever been to. I will return again and again

Posted by , from new york on May 27, 2017

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5 out of 5

excellent hotel close to beach, nice pools

Pros: cleanliness, great customer service, beach very close by, pools, rooms with ocean view balcony, quiet, good for family with children
Location: great location, less than 30 minutes from airport,
i loved every minute of my stay at the JW Marriott, the staff was super friendly and helpful. I will definitely visit again.

Posted by , from New York on May 12, 2017

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5 out of 5

Great hotel and great service.

Everyone is vey friendly and the pools are great! Sedona grill is perfect for a delicious breakfast.

Posted by , from R on Mar 16, 2017

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5 out of 5

Cancun JW Marriott

We recently vacationed in Cancun & stayed at the JW Marriott. What a great time! The JWM was fabulous! Gorgeous, clean, customer service off the charts, ocean view room was so beautiful to watch the sunrise every morning & the bed was so comfy! The food at hotel was great! Best habanero salsa! Beach cabanas were so fun! Antonio, Miguel, Jose, Alan took great care of our needs every day!! We will be back next year! Thank you all so much!!! Cheers! Mulino, OR

Posted by on Mar 13, 2017

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2 out of 5

DATED

Pros: People
Cons: Total remodel to be up to the standard of a JW
Location: Great location for high end restaurants, Porfilerio's, Punta Madera, Harrys and Freds all within walking distance
resevation for a king size ocean view and balcony, they did not have king size said we would be "upgraded" to a room with 2 queens (they were 2 full size beds), it was on side of hotel with a view of lagoon and the hardrock hotel. No sun on balcony morning or evening. Room is so outdated, everything in it, felt like I was in a 10x10 prison cell. I heard that the Marriott Casa Magma next door was updated, should have stayed there (it was less money). They shouldn't even be labeled a JW Marriott. Horrible, had to ask for everything, shampoo, coffee for the machine, closed the adult pool down two days in a row (once at 4:00 p.m. and the next day at 2:00 p.m.) for private parties. Really, I paid, too! No place to sit in the sun at the other pools, no help getting chairs or anything. Horrible! Didn't even have a drink menu at pool - you have to know the code words, like Miami Vice, etc, to get an exotic drink, kinda limited when the only known names are pinacola, or margarita. Sucks, oh, by the way, I paid for it, not points.

Posted by , from scottsdale, AZ on Mar 4, 2017

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Renovations + Closures

The property will be renovating from 02 October 2017 to 20 December 2017 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. A roundtrip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4.5-star Cancun resort is smoke free.

  • 448 guestrooms or units
  • 14 levels
  • 8 dining venues
  • 4 bars or lounges
  • 8 conference rooms
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.9 km / 11.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

JW Marriott Cancun Resort & Spa offers 448 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

JW Marriott Cancun Resort & Spa has 8 restaurants serving breakfast, lunch, and dinner.

Sedona Grill - This restaurant overlooks the pool. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.

Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).

An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.

The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Guests who book a minimum 3-night stay in a "Club 91" room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the office using the information on the reservation confirmation received after booking.

Please note: This property is renovating some of its guestrooms from October 2 - December 17, 2017. Work will be isolated to specific zones, and buffer areas will be used. Guests can expect to hear some construction-related noise on some days from 9 AM to 6 PM. Club 91 Level is closed from September 18 - December 15, 2017. Tennis courts may not be available during this time. All other public areas will be available. For details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 18.00 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun JW
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott

You should know

  • JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Promotions

Special Offer

Book a minimum 3-night stay in any "Club 91" room type and receive roundtrip airport transportation.


Guests must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.