"This is our 3rd time with Secrets. We love it so much that we keep coming back here. Building itself especially the rooms needs a little update. Needs ... " More
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Iberostar Cancun Golf Course and La Isla Shopping Mall. Ballenas Beach and Aquaworld are also within half a mile (1 km).
This smoke-free property features a full-service spa, 4 outdoor pools, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Jun 6, 2023 by econcierge
Dear Chynna Maeka,Thank you for your preference in our Secrets The Vine Cancun and taking the time to share your experience with us. We are very happy to read that you enjoyed every detail we are proud to offer our valued guests. We strive to deliver the most memorable experience, and it is wonderful to know that this was reflected in your visit.Please be certain that your comments will be shared with our team as inspiration to keep up our work.Once again, we thank you for taking the time to share a review of your experience with us. We look forward to welcoming you back home one more. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Warm regards,Berenice ReyesE-Concierge
May 23, 2023 by econcierge
Dear Vicki L,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge
Mar 13, 2023 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Steven, We sincerely appreciate that you have taken the time to share an overview of your recent stay at Secrets The Vine Cancun. It was a pleasure having you home and now reading you enjoyed every detail of your experience. We will share your wonderful comments with the team, as we are certain that they will be glad to read such remarkable notes.Once again, we thank you for taking the time to share such a wonderful review and look forward to welcoming you back home soon. Best regards.
Feb 8, 2023 by econcierge
Dear Debra,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that your stay was a most pleasant one and had enjoyed our vast culinary offer and our entertainment selection,We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge
Jan 20, 2023 by econcierge
Dear Susana Elvira,Thank you for taking the time to rate your experience with us. Our guest feedback is very important for us, as this allow us to work in our opportunity areas in order to deliver better service to our guests.We would certainly be glad to have you back at some time in the future.Best regards,Berenice ReyesE-Concierge
Jan 18, 2023 by econcierge
Dear Michael,We sincerely appreciate that you have taken the time to write an overview of your stay with us.We are deeply sorry to hear that we have not met your expectations during your visit, and would like to apologize for any shortcomings in our end.Please be confident that your observations will be shared with our management team to continue improving the quality of service and product we offer to our valued guests and characterizes our brand and resort. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Berenice ReyesE-Concierge
Nov 1, 2022 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Claudia, Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. And that you enjoyed our comfortable contemporary facilities, gastronomic offer and service. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Best regards, Lina ArzuffiSocial Media Coordinator
Oct 19, 2022 by econcierge
Dear Teddy,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best Regards,Berenice ReyeseConcierge
Sep 28, 2022 by econcierge
Dear Michael,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyeseConcierge
Jun 23, 2022 by Social Media Coordinator
Dear Michelle Brady, Thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun. We are glad to know you have enjoyed every detail of our experience. We've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service. Once more, we thank you for selecting our resort to host your holiday and very much look forward to having the opportunity to serve you again in the future. Lina Arzuffi Social Media Coordinator
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
4 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property enforces a strict dress code in the restaurants.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.