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"Wonderful stay overall! Entire property kept very clean, organized, plenty of pool options with multiple swim-up bars, and delicious food options, especially with the rotating dinner buffet menus at main Boathouse. Every single meal was tasty. The entire staff was incredible, every single employee worked very hard to provide amazing, friendly, attentive service every day (Laura, Luis, Antony, Yassiel, Jose to name a few...), everyone was amazing and very much appreciated. The staff truly made our first stay in Cancun/Riviera Maya memorable. We also enjoyed the show performers each night in the restaurants, and thought the rooms were very nice and comfortable. The all-inclusive package was worth every dollar very well spent. Thank you!"

"Very family friendly and very nice staff"

"A fantastic stay, very quiet and peaceful, exactly what we were looking for in a resort. The Serenity area was the perfect distance from the main area to be close enough, but far enough that you couldn’t hear anything but birds and waves. The room was amazing, and the staff did a great job with cleaning and stocking the mini fridge. The staff all over the resort were incredible. I’ve never met such hard working, friendly, always with a smile on their face resort workers. They make the experience there that much better with their great attitudes. If I had to knit pick one thing, it would be the food. If the food is a deal breaker for you, I wasn’t blown away by it. We absolutely managed to get by, but found we had to eat at the Buffett a little more than we would have liked. All in all though a wonderful resort if you’re looking for the quiet, peaceful, relaxing getaway. We would definitely go back, and probably will! "

"Overall a great property for families."

"The Best All-Inclusive Stay Ever! Exceptional Service and Attention to Detail Our stay at Moon Palace The Grand was easily the best all-inclusive vacation we've ever had. Everything was fantastic: the hospitality, service, accommodation, cleanliness, and food all exceeded our expectations. They truly pay attention to detail and go above and beyond for their guests. Upon arrival, they noted it was my birthday and, as an Expedia VIP, upgraded us to a Governor Suite. Concierge Cecilia was incredibly thoughtful, swapping the standard wine for sparkling apple cider when she learned I don't drink, and the next day we had a lovely room surprise with balloons. The service was exceptional everywhere. The concierge team on chat efficiently arranged early-morning packed lunches for our tour, and pool/water park servers checked on us constantly. Dining was a treat; the dinner at Circus included a special birthday celebration, and the chef at Riviera Maya prepared special vegetarian dishes for us. The breakfast buffet options were great, and all staff were friendly and attentive. The only minor critique is the frequency of the golf carts. If you're far from the main lobby, you rely on them often, so improved frequency would be ideal. Overall, we absolutely loved our stay at this property and will definitely be back again!"

"The staff was great. The room was clean every time we came back to the room. Great food. "