Find a Hotel in Playa del Secreto

"Tired property,cold food , unhelpful staff , slow checkin , rooms weren’t put together we were in different blocks which was unhelpful with kids , the water park and kids amenities are very good but in a separate area so if you have a range of ages also not helpful but it’s what your paying for, adults it’s a average hotel but good for kids if all the adults want to sit in a water park the whole holiday it’s fine , no ice cream or lolly’s around the pool again only in some restaurants and the water park ,we thought sunrise was better mini water park near the adults pool mini activities club by the pool and a separate kids club better to pay a day pass for the grand and stay at sunrise the ice cream man comes around the pools and you can eat in your swimsuit to save getting changed in one restaurant not so many elite members taking the beds and nicer beach at sunrise and canoes and boats free of charge , save your money and go there instead , the room credits are a rip off and don’t get taken in by the extra room credit to look at the elite programme it’s hard to use up and the money you pay to use the credit it works out cheaper to book outside the resort as we did , full of weddings which they prioritise over hotel guests at checkout they try to upsell again to come back beware , very drunk people in the lobby area , if your food is cold and send it back they just reheat it rather than replacing it not good which was nearly every restaurant, habibbi was the best service "

"Excellence Rivera Cancun is a beautiful resort with quiet outdoor areas to relax as well as swim up bar if you’re in the mood for a more social atmosphere. Fun daytime as well as evening activities. Friendly, accommodating staff. A fine selection of restaurants and bars. It was always easy to get a table, order food and top shelf drinks from the attentive waitstaff. The only downside was that the beachfront wasn’t very inviting in April due to algae which blows over the ocean from far away seasonally and ends up on Gulf of Mexico beach’s at that time of year. It would be worth the time to research and schedule a stay outside of that season. No matter if beach isn’t your thing, there’s plenty of pool space, lounge chairs, etc."

"Had an amazing time, the service was excellent from the moment we arrived and left very welcoming. The staff are not only friendly but professional when being approached. My sister and I enjoyed our stayed, service and the resort. Afternoon activities were good but need to boost the night entertainment from the 5 nights only one had dancing music. I would definitely recommend my friends to stay at the resort!"

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"We apparently traveled to Cancun wrong time of year. There was so much seaweed. There was no use of the beach. No swimming was allowed. The pools are fantastic. The staff was great. The food was amazing. Just sad. We couldn’t use the beach."