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Moon Palace Golf & Spa Resort All Inclusive - Cancun Hotels
Rating: 4.5 Stars

Moon Palace Golf & Spa Resort All Inclusive

Carretera Cancun-Chetumal Km. 340, Cancun - Map
"Beware: it's not a tour."
I have nothing bad to say about our room, the food, the pool, or the service, but be careful if you're a new guest. We were awoken at 8:30 am on our first day, to a phone call saying we have rewards that we should redeem and to ask for someone near the front desk lobby area. We were told we would go on a tour, and to bring our credit card, but we'd be getting $100 in free spa dollars (but, of course, they charge you 16% gratuity that is extra). So we were like okay, this is our first day, its a big place, a tour will be fine. We were told it was going to be 90 minutes. It's not a tour. It's a meal with a salesperson trying to get you to spend 55k (not kidding) on 200 vacations - "it's not a time share". Luckily we just kept refusing and got done early (it was so sunny outside - on our first day!), some people say they couldnt get away for 3 hours. Just say no.
Traveller from Detroit, MI
Situated in CancĂșn's south shores, the Moon Palace Golf & Spa Resort All Inclusive resort is within 16 km (10 mi) of downtown …More

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