Hotels in Cozumel, Mexico

We are just back and had a great trip ... even though it rained the entire time (not the hotels fault, obviously! But we found umbrella's in the closet provided to use during our stay to get around the hotel grounds!) I am going to be as straight up as possible. For those that this is to long to read it all - know this The on site dive shop DIVE PALANCAR was Fantastic! and the valet for your dive gear was Soooo nice and worth the extra tip to them at the end of the week! Regarding the "promo's" - If you don't want to be bothered with the "vacation package" sales pitch , just tell them NO nicely, with a smile, and mean it - and Don't use the "free" entertainment deals they offer (because you Only get them With the sales pitch!) - and they Will leave you alone. If food quality and variety are a major part of your vacation enjoyment or fine dining is options are criticle, you are not going to be happy here. Do ask questions and ask for whatever you need or want - water, extra towls, an umbrella, directions, information or whatever, we found that ALL of the staff tried to be helpful and accomodating - Now into more detail; most of the reviews were at least partially correct.... yes there is allot of walking, but the grounds are Beautiful and it was fun to spot all the lizards, iguana's, blue crabs and a little family of pigs (javalina's) roaming around! The Beach is Pretty and is natural - not a concrete pier with sand, which is why it's so roomy I'm sure! Do take bug spray for evenings and night strolls and sitting on the balcony. The balcony's on the rooms are like little tree house seats because of the tropical vegetation, it is like sitting in the jungle, no ocean views here - I enjoyed it, husband preferred the bed! The food was not great and defintly not gourmet, and it tended to be repatitious, but there was always something to get full on (and no funny looks when ya took a little fruit or box of cereal or yogurt to snack on later!) - however the coffee at the buffet and restrarants was Horrid (but our room had little packs that were Much better and the maid would give you as many packs and as much bottled water as we wanted - so we had coffee in our room and we just had fruit punch and water at meals, or mixed drinks- that were very good!); the salt always plugged so be prepared to just uncap, dump some on the side and use fingers to sprinkle! or do like I finally did on a trip to town, I bought my own that had a solid lid and carried it with me to eat! Yea I know .. but I gotta have salt! As I stated above, the dive shop is Fantastic! We did not use the water sports equipment available because of the weather (though we did dive every day) but spoke with several people that did the snorkeling tour and class and said it was great! We plan on using the sea kayaks next trip and maybe try the kite boards! On to our room, the AC was defintly Cold- but we saw the comments in the reviews and took lightweight jammies and fuzzy socks (for me) in the room and it was perfect. We have stayed where the AC was weak before, and with the humidity and heat of Mexico, even with the daily rain, we considered it a plus that the air conditioning was so chilly! Our room was very comfy and clean, beds are very very firm/hard. Our bathroom was our favorite part of our room! Good size closet, which is where we found the stocked fridge (2 beers, some soda's and a few bottles of water) and the room safe and iron. Also there was an alcove of sorts with a full length mirror and some empty tiled floor space for wet stuff. The shower and tub were separate and the shower was THE BEST! It was large and roomy and had fantastic water flow and pressure and lots of hot water! After a day of diving and walking it was the perfect warm up and wind down! Hot shower and cup of coffee!

Worth the money ! Very nice staff , good food clean rooms 

We stayed in the Deluxe ocean view(Room #3121), the ocean view rooms are on the second floor and the view was awesome and about a 15 second walk to our chairs on the beach. The room was a king and was very comfortable. On arrival we hung out on the beach for a bit until our room was ready at 3pm(check-in time) since we arrived at noon, but we changed into our suits and lounged with drinks from the beach side bar. Once we got in our room the air was not working so we went to the front desk to get the wifi password for the lobby and notify them of the air being out. We were told that the wifi is no longer free, but I had an itinerary from Travelocity that said otherwise and they told us that our Travelocity rep(Wilbert) would be around in a bit and we could get with him. Once we talked to him, he informed us of the wifi no longer being free, but he honored what we booked and gave us access codes for 4 devices and I also informed him of our air not working and he got someone on it right away and it was fixed by the time we got back to our room later that evening. Room service was pretty good with plenty of towels and bottled water each day(I tipped $2 each day on the bed), but the mini-bar is stocked by a different person and that got worse as the week went on even with a separate tip for the mini-bar, by the end of the trip I quit tipping for the mini-bar since it was not making a difference. The food was 3 star good, which is what I was expecting from a 3 star resort.

This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!

Rooms very nice. Beds HORRIBLE. No hot water our entire stay. Grounds immaculate. Pools great.. drinks flowing. Food ~ would have rather eaten off grounds, had it not been an all inclusive. Food needs work. Faculty - great. 

Good value for divers. Clean rooms, good food. Friendly staff. (There was a few miscommunications due to a language barrier, but not much.) Beach was pretty good for a rocky coast. OK shore diving. Not much of a dive shop, but suffient. Free wifi only in lobby and restaurant, and not very stong signal there.