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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star property
Carretera Costera Sur Km 12.99, Cozumel, QROO 1-855-201-7819
3.5 out of 5
See all 37 travelocity Reviews

"We were here 7 years ago and had a fantastic experience. This time the employees did not seem as happy, many things were in disrepair. Printed schedul ... " More

By a verified traveler on Sat 30 Dec 2023

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Hotel Description

4.5-star beachfront resort near Paradise Beach

Beachside getaway

Within a 15-minute walk of the resort, you'll find Paradise Beach and Mr. Sancho's Beach Club. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Playa Mia Grand Beach and Water Park is within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$345* Per night/room May 20 - May 21

Preferred Club Junior Suite Pool View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of Day

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Aura Cozumel - Adults Only - All Inclusive ratings based on 37 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Secrets Aura Cozumel - Adults Only - All Inclusive

Everyone (13) Couples (18) Family (4)
4 out of 5

Posted by on Mar 12, 2024

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Comment from Hotel Management

Apr 22, 2024 by Management area

Hello Mrs. Teresa, Thak you for rating us and we hope you can visit us again. We remain at your service

4 out of 5
We were here 7 years ago and had a fantastic experience. This time the employees did not seem as happy, many things were in disrepair. Printed schedules and online schedules were not the same, some restaurants were closed when they were listed as open and vice versa. House keeping was inconsistent. This visit there was a big push to become a member and attend a 90 minute sales pitch. We had to avoid the concierge area to not be “harassed. Don’t get me wrong it was still a wonderful trip, just overall not as great as before. Apparently they were recently bought up by Hyatt, so perhaps these are the changes. Also the food was not as good this time and seemed to be almost the same at each restaurant except for Bordeaux which was exceptional! The entertainment team did a wonderful job. We will go back for a third visit. Many people we met there had also been there many times and talked of the same things I mentioned here. Overall a wonderful trip to the best snorkeling destination.

Posted by on Dec 30, 2023

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Comment from Hotel Management

Jan 2, 2024 by Management Area

Dear Michel,Thank you for taking the time to share your feedback about your recent stay at our resort. We appreciate your returning to us and your loyalty to our property.We are pleased that you still had a wonderful trip and that the exceptional service at Bordeaux and the entertainment team stood out positively. However, we sincerely apologize for the inconsistencies and challenges you encountered during your stay, including the schedule differences, maintenance issues, and the push for membership.Your comments about the changes possibly linked to the recent acquisition by Hyatt will be considered, and we want you to know that we are constantly working to improve and provide the best possible experience for our guests.It's heartening to know that you are considering a return visit, and we would love the opportunity to make it an even better experience for you. If there's anything specific you would like to share or discuss further, please feel free to reach out.

4 out of 5
nice property, a long way from town.

Posted by on Nov 1, 2023

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Comment from Hotel Management

Nov 2, 2023 by Management Area

Dear Hiram,Thank you for your feedback. While it is great to know that you found the property nice, we understand that the distance from town might be a consideration for some guests. Cozumel is known for its beautiful beaches and natural surroundings, and the location offers a peaceful and secluded setting. We hope you had an enjoyable stay overall and appreciate your input. If you have any more specific feedback, please feel free to share.

4 out of 5
We loved the overall resort, all the daily activities and staff were amazing. Food was great. You just need to pay attention to what is open and when. I highly suggest you download the app, was a life saver. The resort just needs major updating which they are in the middle of so will be amazing after.

Posted by on Oct 4, 2023

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Comment from Hotel Management

Oct 5, 2023 by Management area

Dear SandraThank you so much for taking the time to provide feedback on your recent stay at our resort. We are thrilled you enjoyed the overall resort experience, our daily activities, the amazing staff, and the food. We always strive to provide the best services to our guests, and it's heartening to know when we have succeeded.We acknowledge the invaluable feedback on the importance of paying attention to the operational hours of our amenities and outlets, and we are glad our app proved helpful to you during your stay. Our goal is to keep evolving and improving our guest experience, and the app is one of the ways we are trying to make stays even more seamless.We appreciate your patience and understanding concerning the ongoing updates and renovations. We aim to bring our guests the most modern and comfortable accommodations and facilities, and we are excited about the enhancements these updates will bring.Once again, thank you for choosing our resort for your stay. We look forward to welcoming you back after the renovations to enjoy the new and improved experience.

3 out of 5
Pool tiles falling off everywhere. Had 5 guests with me one cut his toe asked for help 3 times no one came. Tiles in the spa falling off everywhere. 3pm check in. Preferred rooms and not ready till 5pm. Food takes a good hour minimum. Rooms incomplete for decor. Tv was in the bedrooms and one couch facing a blank wall with a randoms chandelier in the middle of the room where there was clearly supposed to be a table. I have stayed this resort before for weddings. Clearly had fallen far. Going in blind it’s a good price for what you get. But as a returning customer it’s very depressing. French restaurant is only good place for dinner.

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 19, 2023 by Management area

Dear Kristen,Thank you for taking the time to share your feedback regarding your recent stay with us. It is crucial for us to hear from our valued guests, and I'm truly sorry to know that your experience did not meet the standards we strive to uphold.The safety and well-being of our guests are of the utmost importance, and I'm deeply concerned to read about the condition of our pool tiles and the incident with one of your guests. I genuinely apologize for the delay in receiving assistance. We will be addressing this promptly with our team to ensure immediate and appropriate responses in the future.It's disappointing to know about the issues you experienced with the room decor, readiness, and food service delays. We will take steps to address these issues to improve our overall guest experience. The feedback on our restaurants, particularly Bordeux, is valuable, and we will continue to emphasize the standards expected in all our dining venues.We genuinely appreciate your loyalty as a returning guest, and it saddens us that your recent stay was not reflective of the positive experiences you have had with us before.Again, please accept our sincere apologies, and I hope that we will have another opportunity in the future to demonstrate our commitment to excellent service and guest satisfaction.

4 out of 5

Posted by on Sep 18, 2023

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Comment from Hotel Management

Oct 11, 2023 by Management area

Dear Ashley, thank you so much for your visiting us!

5 out of 5

Posted by on Sep 13, 2023

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Comment from Hotel Management

Sep 15, 2023 by Management Area

Dear Nicky, thank you so much for your last resort, we appreciate it!

5 out of 5
We absolutely LOVED Secrets Aura - Cozumel!! The staff are friendly and attentive! They had a lot of options for entertainment and daily activities. The beach was clean and well maintained. You can tell that they care about the appearance of the facilities. We had the best time and we WILL be returning to Secrets!

Posted by on Aug 21, 2023

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Comment from Hotel Management

Sep 8, 2023 by Emmanuel / Social Media Coordinator

Dear Rachel,Thank you so much for taking the time to share your positive experience at Secrets Aura Cozumel! We are thrilled to know that our staff and the variety of entertainment options met your expectations. Our team takes great pride in maintaining the resort, and it's heartening to know that our efforts are appreciated by our valued guests like you.Your feedback inspires us to continue delivering exceptional service and memorable experiences. We are looking forward to welcoming you back on your next visit!

3 out of 5

Posted by on Jul 17, 2023

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Comment from Hotel Management

Aug 7, 2023 by Emmanuel / e-Concierge

Dear Jeffrey,Thanks a lot for sharing your experience with us.

4 out of 5
The bad…The worst part was there was an open broken sewer pipe in front of our room. The facility had no real directions to help you find your way around. The rule of men not wearing tank tops/sleeveless shirts to the restaurants during the day was ridiculous but the inconsistency was worse…my husband was told he couldn’t go in because he had a tank top on but we were looking at several men that had on tank tops. When pointed out we were told that still no he had to change. The area was beautiful and the staff overall were friendly and helpful for the most part. The food overall was terrible but the service from staff was great! Christian from the entertainment team was great. Miguel from the waitstaff was amazing.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 18, 2023 by Emmanuel / e-Concierge

Dear Christine,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your candid comments, as they help us identify areas for improvement and better serve our guests.We want to extend our sincerest apologies for the inconveniences you faced during your stay. The presence of an open broken sewer pipe in front of your room is entirely unacceptable, and we deeply regret that this issue impacted your experience. Rest assured, we are taking immediate action to rectify this situation and ensure the safety and comfort of our guests.We apologize for any confusion regarding the dress code policy for the restaurants. We understand that consistency is essential in such matters, and we will be reviewing and reinforcing our guidelines with our staff to avoid any discrepancies in the future.On a positive note, we are delighted to hear that you found the area beautiful and that our staff, including Christian from the entertainment team and Miguel from the waitstaff, left a positive impression on you with their friendly and helpful service.However, we are disappointed to hear that the food did not meet your expectations. Culinary offerings are an integral part of a guest's experience, and we apologize for not meeting your desired standards. We will be reviewing our food options and working on improvements to provide a more enjoyable dining experience for our guests.Your feedback is invaluable to us, and we assure you that we take it seriously. We will be sharing your comments with our management team to make necessary adjustments and ensure that future guests have a more pleasant stay.Thank you again for sharing your thoughts with us. We hope you give us another opportunity to provide you with the exceptional experience you deserve and that your next stay with us is memorable in all the right ways.Sincerely,

About the Secrets Aura Cozumel - Adults Only - All Inclusive

Location Carretera Costera Sur Km 12.99, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. A business center and meeting rooms are available. Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aura Cozumel Secrets
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Secrets Aura Cozumel All Inclusive All-inclusive property
  • Secrets Aura All Inclusive All-inclusive property
  • Secrets Aura Cozumel All Inclusive
  • Hotel Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel All Inclusive Hotel
  • Secrets Aura All Inclusive Hotel
  • Secrets Aura All Inclusive
  • Cozumel Secrets Aura Cozumel - All Inclusive Hotel
  • Hotel Secrets Aura Cozumel - All Inclusive
  • Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel Inclusive

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.