4.1 out of 5

"Great dive base, ample restaurants & bars. Friendly staff just not quite enough out by pool. " More

By a verified traveler on Mon 13 Aug 2018

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Hotel Description

4-star beachfront property near Playa Mia Grand Beach and Water Park

Beachside getaway

Within 6 miles (10 km) of this Cozumel property, you'll find Playa Mia Grand Beach and Water Park and Paradise Beach. San Francisco Beach and Palancar Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

In addition to flat-screen TVs with cable channels, the 294 guestrooms offer free WiFi and free minibar items. Balconies, private yards, and coffee/tea makers are also available.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$313 per night

Double Star Prestige

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (Special)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Cozumel All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Cozumel All Inclusive

Everyone (30) Family (1)
5 out of 5
Great resort for the money. Loved the small and quaint feel of this resort and the wildlife was a bonus (flamingos and iguanas were cool to see). Beach was great, yes rocky, so entered the water to snorkel from the pier. Great snorkeling there. Food was good, no complaints. Some ala carte restaurants were better than others but found something good at every one. Buffet was actually decent for a buffet with different options each day. Housekeeping was great, rooms kept very clean, towel animal creations left on bed every day. :) This was our second trip to Cozumel but first time staying here. We stayed at a resort in town last year and I much preferred this one that was further out, way better beach and ocean scenery, and cute bungalows instead of high rise feel. Taxi is easily accessible to go to town and not too badly priced. I would go back to this place in a heart beat and hope to soon. We went in a group that included people of the ages ranging from 74 to 20 and there were things to do and have fun for all ages. The younger ones played volleyball every day, we parasailed from the pier one day, we took a cab into town shopping one day. Couldn't have asked for a better vacation.

Posted by on Jan 4, 2019

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4 out of 5
Nice basic room that clean and staff very friendly!

Posted by on Dec 26, 2018

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5 out of 5
We had a wonderful time. It is a beautiful setting, wonderful grounds and extremely friendly staff. You can choose to completely relax or take part in numerous activities. Which we did both. The food was wonderful. (Don't understand some reviews that were less than complementary) There are buffets, snack bars and specialty restaurants. The buffets have daily changing food options that were excellent and plentiful. We were especially impressed with the vegetarian options at each meal. The house Red, which was a Spanish Tempranillo, was very good. We will almost certainly return and would highly recommend Iberostar Cozumel to anyone traveling to the Island.

Posted by on Dec 16, 2018

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2 out of 5
The hotel was nice and pretty. The beach was beautiful with plenty of seating in both sunlight and shade. The room had a strong musty smell and no way to ventilate the room without leaving the door open all the time. The food was mediocre at its best. Some was down right awful including the specialty restaurants. The wait staff was slow and often did not bring us soft drinks we ordered. There are no signs telling you when dining areas are open. If you tried to enter a dining room even 30 seconds too early, the staff was down right rude. I was told I could get all the information about dining times on the hotel app. The app was often inaccurate and only told you what was open for the next 30 minutes. You were also suppose to use the app to book the specialty restaurants and spa. The app failed each time. The concierge helped us book the restaurants, but was unable to help me with spa reservations. He called the spa, and then put me on the phone. The spa said I had to go the spa in person to book an appointment. The one treatment I had was good but too expensive. I would not recommend the dive shop. They had way too many people on one boat (up to 24 divers) and too many boats (up to 3 at a time) all going to the same locations. This led to confusion as to which group divers were in and congestion at the dive site. One dive master was not careful about time needed to ascend properly. I would not recommend this hotel or dive shop for anyone.

Posted by , from Abingdon, MD on Dec 2, 2018

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3 out of 5

divers mecca

Pros: Reasonable price, feels upscale. Idve given higher marks if drink service was better, & sheets weren't so wet feeling, but I'm not sure if anything
Cons: Pool service for drinks, easier building identification (lost half the time)
Location: It's a bit remote, in that town is 10 miles. So a car or taxi to Punta Sur, old town is necessary. Diving is easy, set up tight at resort. Close to Pa
Great dive base, ample restaurants & bars. Friendly staff just not quite enough out by pool.

Posted by , from Albq on Aug 13, 2018

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4 out of 5
The staff were extremely friendly and helpful, took time to get to know you. The grounds and pool and beach were beautiful! Only complaint would be that the beds could be replaced and room could use a deep clean.

Posted by , from Orlando, FL on Aug 12, 2018

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5 out of 5

This resort was just perfect!

Pros: The excellent staff and the resort layout with the cute bungalows.
Cons: I can't think of a thing!
Location: The snorkeling was amazing! We spent most days simply relaxing at the resort in and out of the water.
I could not find one negative thing to say about our stay at Iberostar, Cozumel! The staff was friendly and helpful. There was a wonderful assortment of foods at the buffet and the other restaurants. We truly felt welcomed and appreciated by every one of the staff! We have decided that we will surely make our next stay at an Iberostar Resort again!

Posted by , from Pittsburgh, PA on Jul 31, 2018

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4 out of 5
My family and I had a wonderful time! Hotel and room was not what we’re used to, (smaller settings). We’re used to bigger resorts. Grounds were well kept and clean. Food was very good @ the buffet and Tex Mex is a must! Pool was nice, but beach was ok, rocky to walk into the water, wear water shoes. Overall, we had fun and would recommend this resort.

Posted by , from Atl, Ga. on Jul 15, 2018

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4 out of 5
Awesome place. Beautiful resort. Staff very friendly. Great place to relax.

Posted by on Jul 7, 2018

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4 out of 5
The hotel itself was very nice and well manicured. Staff was friendly and room clean. Bed was a little hard and pillows lumpy but that may be a little picky. The food was not very good and the beach is very rocky and shallow pretty far out. Ended up in the pool and hardly ever on the beach due to the rocky conditions. Would have been one of my favorite places if beach was swimable.

Posted by , from W TX on Jul 1, 2018

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About the Iberostar Cozumel All Inclusive

Location Km 17 782 Carretera Costera Sur, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Onsite live performances included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included

Property Features

Iberostar Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Cozumel All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the family-friendly Iberostar Cozumel All Inclusive. Free self parking is available. This 4-star Cozumel property is smoke free.

  • 294 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • 1 conference room
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (19.9 km / 12.4 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cozumel All Inclusive offers 294 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Iberostar Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Basketball on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

SPA Sensations has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Outdoor treatment areas
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

  • No rollaway/extra beds available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Cozumel Iberostar
  • All Inclusive Iberostar Cozumel
  • Cozumel Iberostar
  • Cozumel Iberostar All Inclusive
  • Iberostar All Inclusive Cozumel
  • Iberostar Cozumel
  • Iberostar Cozumel All Inclusive
  • Iberostar Cozumel Hotel Cozumel
  • Iberostar Cozumel Mexico
  • Iberostar Cozumel All Inclusive All-inclusive property

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.