4.1 out of 5

"Great dive base, ample restaurants & bars. Friendly staff just not quite enough out by pool. " More

By a verified traveler on Mon 13 Aug 2018

Enter dates to see availability

Hotel Description

3.5-star beachfront resort near Paradise Beach

On the beach

Stay at this Cozumel resort and you'll be within half a mile (1 km) of San Francisco Beach and 2 miles (3 km) of Paradise Beach. Palancar Beach and Paseo El Cedral Reef are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive resort. There's fun for all ages with a free kid's club and a children's pool, and childcare is an added bonus. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

In addition to flat-screen TVs with cable channels, the 294 guestrooms offer free WiFi and free minibar items. Balconies, private yards, and coffee/tea makers are also available.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$219 per night

Double Star Prestige

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (Special)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Cozumel All Inclusive ratings based on 41 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Cozumel All Inclusive

Everyone (27) Family (1)
2 out of 5
The hotel was nice and pretty. The beach was beautiful with plenty of seating in both sunlight and shade. The room had a strong musty smell and no way to ventilate the room without leaving the door open all the time. The food was mediocre at its best. Some was down right awful including the specialty restaurants. The wait staff was slow and often did not bring us soft drinks we ordered. There are no signs telling you when dining areas are open. If you tried to enter a dining room even 30 seconds too early, the staff was down right rude. I was told I could get all the information about dining times on the hotel app. The app was often inaccurate and only told you what was open for the next 30 minutes. You were also suppose to use the app to book the specialty restaurants and spa. The app failed each time. The concierge helped us book the restaurants, but was unable to help me with spa reservations. He called the spa, and then put me on the phone. The spa said I had to go the spa in person to book an appointment. The one treatment I had was good but too expensive. I would not recommend the dive shop. They had way too many people on one boat (up to 24 divers) and too many boats (up to 3 at a time) all going to the same locations. This led to confusion as to which group divers were in and congestion at the dive site. One dive master was not careful about time needed to ascend properly. I would not recommend this hotel or dive shop for anyone.

Posted by , from Abingdon, MD on Dec 2, 2018

Was this review helpful to you?
3 out of 5

divers mecca

Pros: Reasonable price, feels upscale. Idve given higher marks if drink service was better, & sheets weren't so wet feeling, but I'm not sure if anything
Cons: Pool service for drinks, easier building identification (lost half the time)
Location: It's a bit remote, in that town is 10 miles. So a car or taxi to Punta Sur, old town is necessary. Diving is easy, set up tight at resort. Close to Pa
Great dive base, ample restaurants & bars. Friendly staff just not quite enough out by pool.

Posted by , from Albq on Aug 13, 2018

Was this review helpful to you?
4 out of 5
The staff were extremely friendly and helpful, took time to get to know you. The grounds and pool and beach were beautiful! Only complaint would be that the beds could be replaced and room could use a deep clean.

Posted by , from Orlando, FL on Aug 12, 2018

Was this review helpful to you?
5 out of 5

This resort was just perfect!

Pros: The excellent staff and the resort layout with the cute bungalows.
Cons: I can't think of a thing!
Location: The snorkeling was amazing! We spent most days simply relaxing at the resort in and out of the water.
I could not find one negative thing to say about our stay at Iberostar, Cozumel! The staff was friendly and helpful. There was a wonderful assortment of foods at the buffet and the other restaurants. We truly felt welcomed and appreciated by every one of the staff! We have decided that we will surely make our next stay at an Iberostar Resort again!

Posted by , from Pittsburgh, PA on Jul 31, 2018

Was this review helpful to you?
4 out of 5
My family and I had a wonderful time! Hotel and room was not what we’re used to, (smaller settings). We’re used to bigger resorts. Grounds were well kept and clean. Food was very good @ the buffet and Tex Mex is a must! Pool was nice, but beach was ok, rocky to walk into the water, wear water shoes. Overall, we had fun and would recommend this resort.

Posted by , from Atl, Ga. on Jul 15, 2018

Was this review helpful to you?
4 out of 5
Awesome place. Beautiful resort. Staff very friendly. Great place to relax.

Posted by on Jul 7, 2018

Was this review helpful to you?
4 out of 5
The hotel itself was very nice and well manicured. Staff was friendly and room clean. Bed was a little hard and pillows lumpy but that may be a little picky. The food was not very good and the beach is very rocky and shallow pretty far out. Ended up in the pool and hardly ever on the beach due to the rocky conditions. Would have been one of my favorite places if beach was swimable.

Posted by , from W TX on Jul 1, 2018

Was this review helpful to you?
2 out of 5
Check in took longer than communicated. Had to go to the desk 3 times and was advised to comeback since the room wasn’t ready. Power kept going out. Hot water would turn brown. ATM machine did not work in the lobby....amongst other things.

Posted by on Jun 25, 2018

Was this review helpful to you?
5 out of 5
My only complaint was that the Mexican restaurant to us was surprisingly not good. Other than that our stay was great!

Posted by on Apr 30, 2018

Was this review helpful to you?
5 out of 5

My Iberostar stay

Pros: Everythimg! Alehandra at guest services was amazing when our family had an issue that needed medical attention.
Cons: Nothing I noticed.
Location: Cozumel location was great. ALL you need is right there. Best diving, snorkeling, and a 20 min. cab to town if you even want to leave this heaven.
I travel a lot. This is by far the best staffed hotel I have ever stayed at anywhere. The grounds and rooms are gorgeous and well maintained. Food is great.Again, the staff is above and beyond on service. Fun vacation. I will go back.

Posted by , from Seattle on Apr 28, 2018

Was this review helpful to you?

About the Iberostar Cozumel All Inclusive

Location Km 17 782 Carretera Costera Sur, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Onsite live performances included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included

Property Features

Iberostar Cozumel All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Cozumel All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the family-friendly Iberostar Cozumel All Inclusive. Free self parking is available. This 3.5-star Cozumel resort is smoke free.

  • 294 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • 1 conference room
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (19.9 km / 12.4 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cozumel All Inclusive offers 294 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cozumel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Iberostar Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Basketball on site
  • Scuba diving on site
  • Windsurfing on site

Spa Services

SPA Sensations has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Outdoor treatment areas
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Cozumel Iberostar
  • All Inclusive Iberostar Cozumel
  • Cozumel Iberostar
  • Cozumel Iberostar All Inclusive
  • Iberostar All Inclusive Cozumel
  • Iberostar Cozumel
  • Iberostar Cozumel All Inclusive
  • Iberostar Cozumel Hotel Cozumel
  • Iberostar Cozumel Mexico
  • Iberostar Cozumel All Inclusive All-inclusive property

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Offer

Book a 3-6 night stay in a rate plan displaying the "USD 300 resort credit" green tag now - December 20, 2018 for travel now - December 20, 2018 and receive up to USD 300 in resort credits per stay. Resort credit can be applied toward purchases as follows: USD 75 room upgrade credit applied to the total upgrade charge, USD 45 Star Prestige package (VIP package to upgrade the stay including upgraded room amenities, superior service, access to VIP areas and a sport package) credit applied to the total package charge, USD 45 credit applied towards a romantic dinner for 2, USD 30 Spa credits applicable for treatments and massages, USD 25 Dressel Divers Water sport credit, applicable when purchasing open water certification course, USD 30 Champagne and wine credit, applicable when spending a minimum of USD 60 in a la carte beverages, USD 30 Adventure Photos credit, applicable when spending USD 140 or more, and USD 20 Star Market credit, applicable when spending USD 100 or more.


Must book a 3-6 night stay in a rate plan displaying the "USD 300 resort credit" green tag to receive benefits. Resort credit and redemption details provided at check-in. Resort credits are redeemable at the hotel, may not be redeemed for cash, and are non-transferable. Resort credit must be used during the length of stay. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply. Blackout dates: June 1, 2018 - July 18, 2018.

Resort Credit Offer

Book a minimum 7-night stay in a rate plan displaying the "USD 500 resort credit" green tag now - December 20, 2018 for travel now - December 20, 2018 and receive up to USD 500 in resort credits per stay. Resort credit can be applied toward purchases as follows: USD 140 room upgrade credit applied to the total upgrade charge applicable with a minimum stay of 5 upgraded nights, USD 85 Star Prestige package (VIP package to upgrade the stay including upgraded room amenities, superior service, access to VIP areas and a sport package) credit applied to the total package charge with a minimum stay of 5 nights, USD 60 credit applied towards a romantic dinner for 2, 3 USD 30 Spa credits applicable for treatments and massages, USD 25 Dressel Divers Water sport credit, applicable when purchasing open water certification course, 2 USD 30 Champagne and wine credits, applicable when spending a minimum of USD 60 in a la carte beverages (1 credit may be applied per transaction), and USD 40 Adventure Photos credits, applicable when spending USD 240 or more.


Must book a minimum 7-night stay in a rate plan displaying the "USD 500 resort credit" green tag to receive benefits. Resort credit and redemption details provided at check-in. Resort credits are redeemable at the hotel, may not be redeemed for cash, and are non-transferable. Resort credit must be used during the length of stay. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply. Blackout dates: June 1, 2018 - July 18, 2018.