4.2 out of 5

"Excellent place to stay. Friendly, helpful staff. Very clean. Will definitely be back and will recommend to anyone. Love love love this place. " More

By a verified traveler on Sun 25 Feb 2018

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Hotel Description

An all-inclusive stay in Cozumel awaits you at Iberostar Cozumel All Inclusive. You'll be within a 15-minute walk of San Francisco Beach and 4 km (2.5 mi) from Paradise Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges, and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 294 rooms, and you can enjoy free WiFi, balconies, and private yards. Free minibar items, coffee/tea makers, and free bottled water are also available.

Spend the day at the beach and enjoy the onsite free kids' club, fitness center, and spa tub. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3.5-star Cozumel resort include Palancar Beach and Paseo El Cedral Reef.

Iberostar Cozumel All Inclusive ratings based on 31 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Excellent place to stay. Friendly, helpful staff. Very clean. Will definitely be back and will recommend to anyone. Love love love this place.

Posted by on Feb 25, 2018

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5 out of 5

Beautiful place to stay

Pros: Friendly staff, great food, and location to diving.
Location: Diving was tremendous, close to town for excursions, moped rental, snorkeling right off of dock. Night life and entertainment was on sight.
The staff were all very pleasant and accommodating. The facilities were exceptional. The buffets and a la carte restaurants were there to cater to your wishes, great food. The diving was a first for us and it didn't disappoint. Great place to stay, would definitely stay there again.

Posted by , from PA on Feb 22, 2018

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5 out of 5

Beautiful facility

Pros: The huts with just four or eight units made the whole experience feel more intimate.
Cons: Things happen, but we go with the flow and nothing worth mentioning.
Location: The Iberostar resort is pretty far south, so not much is around. We walked the beach both ways for quite a ways.
We had a great time at the Iberostar. The staff was exceptional. The rooms comfortable and clean. We had a great time.

Posted by , from Colorado on Jan 8, 2018

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2 out of 5

depends on your expectations

I hope I can upload all the photos with the damage to the room. They simply seem to be putting bandaids on problems. When it rains, it’s dangerous. I had a second floor room and fell down the stairs when it rained. Nice bruise.

Posted by , from lexington on Dec 18, 2017

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5 out of 5

Beautiful place!

We had a wonderful vacation at the Iberostar. Beautiful landscape, tropical wildlife, nice beach and comfortable rooms. Delicious food, friendly staff, lots of activities and great entertainment. I wish we could stay more than 2 weeks!

Posted by , from R.I. on Mar 12, 2017

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4 out of 5

Pleasant and relaxing

Pros: Plentiful and tasty food was always available. The drinks were good and easy to get quick.
Cons: Move the nightly shows up and hour or so. Starting at 9:30 was too late for me.
Location: Not much is close. It would be nice if the hotel offered a complimentary shuttle to shopping in town. If you like to run, there is a nice outer road
We had a great trip and are looking forward to returning. Next time we might schedule a snorkeling trip. It would be nice if the hotel offered a shuttle to town for shopping. It would also have been better for me if the nightly show would have started at 8:30 or 9:00 instead of 9:30. All the food was good and the staff were very nice.

Posted by , from SPRINGFIELD, MO on Jan 11, 2017

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4 out of 5

Beautiful resort but beware of thieves

Pros: Beautiful grounds, wonderful staff
Cons: ROOM SECURITY
Location: We took a jeep excursion and drove south of the resort to a private beach that was beautiful and had a neat lighthouse where we got great pics
The Iberostar resort is absolutely beautiful; it was exactly what I expected to see on my beach vacation. The grounds, the pools, the bungalows, the restaurants, the beach and the flamingos were gorgeous. The girls that served us on the beach, Ana and Kimberly, gave us fantastic service and both were very nice. The star friends were also super nice; we had breakfast with several of them each morning. Orlando, Gabrielle and Juan were so very nice to our group of 8 people. They also put on the best shows each night, which was all included. With that said, here's the bad part. Our second day of our stay we had a problem with our room safe. We had security to come open it for us, then maintenance had to come clear the code. After they left we put in our new code, locked up our cash and went to dinner and the show. The next morning, half of our money was gone from our safe. We reported the theft to the management and filed a report. Two days later the GM told us that he was sure that we had misplaced the money and that we would find it in our luggage when we got home. We did not. We did our best to not let it spoil our trip but it was very upsetting that nothing was really done about it. Obviously whoever took our money has done this before because it made sense that if all of our money was taken there was definitely a theft but since only half of our money was gone we could easily be blamed for misplacing it. Also, we had no water to our room twice and no hot water on last day.

Posted by , from Oklahoma City on Nov 28, 2016

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4 out of 5

Paradise on a budget!

Pros: We loved the tropical feel of this resort with so many palm trees on the beach. It felt like we were walking through the jungle.
Location: Alberto's Seafood Restaurant is right next door on the beach. We highly recommend the Seafood Platter for 2. Beachfront dining at its best!
We really enjoyed our trip to the Iberostar Cozumel. Although the rooms are older, they are clean and there was plenty of room for our family (2 adults + 1 child). There are no furniture pieces to store your clothing besides the closet, so I would suggest packing some extra clothes hangers. This was our first time to stay at an all-inclusive resort that had dinner buffet with only a few nights at a speciality restaurant. Although the food was good & there were plenty of items to choose from, we have learned that we prefer a resort that offers only a la carte dinners. The steakhouse was by far the best restuarant for dinner. We ate there twice and both times were excellent. The beach is beautiful & yes, we were able to walk from the beach into the water with our water shoes just fine. We never saw any seaweed on the beach. We were always able to find beach chairs in the shade without any trouble. Pool chairs in the sun were also available anytime, but pool chairs in the shade were reserved with towels quickly in the morning. All of the staff were so friendly. We never had any problems while on our trip. We highly recommend Iberostar Cozumel for families who are looking for an all-inclusive vacation while on a budget. There were plenty of activities for kids of all ages.

Posted by , from Arkansas on Aug 18, 2016

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4 out of 5

Peaceful in nature

Pros: Kind of a rustic feel, isolated, within nature. It's true, the beach is rocky but they built a nice, wide set of stairs off the dock to enter water.
Cons: Rooms do need remodeling, showing their age; still not bad.
Location: Quite remote, that's what we like. Public beaches are nearby, you can take a taxi. I saw a zipline place closeby too. We stayed within the resort.
We have stayed at Iberostar resorts several times and find that they are one of the best. Iberostar Cozumel is slightly below the standard of most Iberostars, but only slightly. That is only because it is old. Still, the comfort, food, entertainment, staff are all wonderful! I don't know if the rooms are different sizes but we had a king size bed in the room and it was comfortable and very roomy, not small. The shows are very good, especially when the professional group comes to the hotel to perform the traditional Mexican dances of the various regions. It's worth seeing. The entertainment staff is very enjoyable too. I was sick (not because of food or anything like that) and everyone was so attentive. They called several times to see how I was feeling and the first day one of the managers came to our room to see how I was. They took care of calling the doctor who came immediately and getting my prescription ordered and delivered within an hour afterwards. The medics were absolutely wonderful! I recovered quickly and enjoyed our stay. The place is set in nature so if you enjoy animals it's great. The peacocks roam the grounds. Wild pigs can be seen at night. They are harmless and afraid of people. We loved being on the second floor. The waiters work very hard and are very attentive. Carlos was especially friendly, a super waiter, and very nice person. The beach is lovely for lounging. You do need water shoes. Water is clear, nice, some sandy areas.

Posted by , from Florida on Jun 18, 2016

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4 out of 5

Nice cabana right on the beach!

Pros: Stocked mini-bar (in the suites at least). Food was good, especially the steakhouse. Decent wireless. Entertainment. Iguanas & peacocks.
Cons: Gym equipment (cardio). The didn't respond to emails. Scented candles in the room to mask mustiness (airport will confiscate them).
Location: Definitely take snorkel excursion (the hotel and beach have similar local options). If you like bars definitely go to Coconuts and Bob Marley's.
We usually to go the Iberostar Bavaro in Punta Cana, but thought we'd check out another part of the Caribbean. Again, Iberostar didn't disappoint. The airport experience was nice. We rented a car as recommended on other reviews and opted for the full insurance. I'm not sure it's necessary, but since we didn't have phone service and didn't clear the charges with the bank in advance we had to get the insurance...no worries. It was an easy drive to the hotel and around the island. Parking was free at the hotel and only $1 an hour elsewhere. Upon arriving at the hotel we learned we were upgraded to a very nice suite on the water...a very pleasant surprise. The employees were very friendly. The resort was well organized, although a lot of people were having a hard time finding their rooms. The drinks were so-so, but the food was better than average. Although, ironically, we didn't care for the Mexican restaurant (good everywhere else). Make your dinner reservations upon arriving. The buffet is quite good too, especially for breakfast and lunch. The facilities are clean and aesthetically pleasing. However, the gym equipment really needs some attention; particularly, the aerobic machines. The treadmills and elliptical machines were mostly inoperative (only one each worked). We had wireless connectivity everywhere (unexpected). The entertainment throughout the day was nicely done, and the night shows (at 9:30) were excellent. Only real negative was the small beach (to walk/run)

Posted by , from Manassas, VA on Jan 20, 2016

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About the Iberostar Cozumel All Inclusive

Location Km 17 782 Carretera Costera Sur, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

Property Features

Iberostar Cozumel All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Cozumel All Inclusive offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Public spaces have free WiFi. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Iberostar Cozumel All Inclusive. Self parking is free.

  • 294 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • 1 conference room
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Onsite shopping

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (19.9 km / 12.4 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cozumel All Inclusive offers 294 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cozumel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Iberostar Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Basketball on site
  • Scuba diving on site
  • Windsurfing on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Cozumel Iberostar
  • All Inclusive Iberostar Cozumel
  • Cozumel Iberostar
  • Cozumel Iberostar All Inclusive
  • Iberostar All Inclusive Cozumel
  • Iberostar Cozumel
  • Iberostar Cozumel All Inclusive
  • Iberostar Cozumel Hotel Cozumel
  • Iberostar Cozumel Mexico

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.