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4.2 out of 5

"This place is an exceptional place to stay especially if you are a scuba diver since Diver Paradise is across the street. The hotel is beautiful and t ... " More

By a verified traveler on Thu 10 Jun 2021

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Hotel Description

3-star beachfront resort with 2 restaurants

On the beach

Within a 15-minute walk of this Colonos Cuzamil resort, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Pier are also within 2 miles (3 km).

Multiple dining options

This smoke-free resort includes 2 restaurants, an outdoor pool, and a spa tub. There's fun for all ages with a free kid's club and kayaking, and in-room childcare is an added bonus. Enjoy the gym and free perks like full breakfast and free self parking.

Balconies, LED TVs

In addition to LED TVs with cable channels, the 180 guestrooms offer balconies and room service. Free bottled water, hair dryers, and safes are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$103* Per night/room Oct 28 - Oct 29

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Partial Ocean View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cozumel Hotel & Resort, Trademark Collection by Wyndham ratings based on 43 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cozumel Hotel & Resort, Trademark Collection by Wyndham

Everyone (7) Family (3)
5 out of 5
This place is an exceptional place to stay especially if you are a scuba diver since Diver Paradise is across the street. The hotel is beautiful and the staff is wonderful! Walking distance to down town, but cabs on location if you prefer not to walk. Only thing that I missed was a refrigerator in the room!

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by RMartinez

We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

3 out of 5
Wonderful breakfast buffet, and friendly staff. Basic room was rundown and bathroom had a strong smell of mildew. Asked to change rooms but had to pay additional to upgrade.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by RMartinez

We appreciate your feedback, we will share your comment with our staff to get better. Thank you for your visit!

5 out of 5

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 16, 2021 by RMartinez

We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

4 out of 5
What a great hotel with such a lovely pool! The snorkeling was great right down at the beach as well. Thank you!

Posted by on Feb 22, 2021

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Comment from Hotel Management

Apr 16, 2021 by J

Thank you so much for your preference , see you in your next holidays.

5 out of 5
Wonderful place.....not luxurious but overall nice facilities.....restaurant pool and bar excellent, bathrooms could use a little updating but the staff was really superb.....a big help in every way!!.....Libra at the front desk was really exceptional!!

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 11, 2019 by J

Thank you so much for your preference and good comments. See you in your next holidays. Saludos.

4 out of 5

Awesome swimming pool

Cons: I do wish they would update the rooms a little. They REALLY need to get stronger, better wifi for in the guest rooms!!!
Hotel Cozumel and Resort is a great place to stay! Close enough to town to walk, they have an awesome swimming pool and offer all inclusive or non all inclusive meal options.

Posted by on Jan 30, 2017

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4 out of 5
I stayed here for four days for the Ironman event and found it very good. They accommodated the needs of the athletes and were very helpful in a non invasive manner. I did not take the all inclusive option but ate most of my meals there anyway. The food was good and plentiful. Rooms were simple and clean. My room did not have a fridge but I think the option exists if requested.

Posted by on Dec 3, 2015

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5 out of 5

Tunnel to the beach

Pros: Super clean and quiet.
Location: Within walking distance to town. Yummy food and drink. The beach is right across the street and a tunnel runs under the street from hotel to beach.
Had a great relaxing time! Loved this vacation :) Visited the shops and restaurants in town. Enjoyed participating in Mardi Gras. The pool was beautiful and activites were offered for kids and adults. Ready to go back right now!

Posted by , from Aurora on Mar 24, 2015

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3 out of 5

GOING THROUGH Travelosity....

Pros: The individual worker people were very nice. Food not great and we paid $37 per day, each person, to eat so-so food.
Location: Travelosity's website and information could have avoided all this misunderstanding. The hotel was a so-so hotel, but you get what you pay for.
Going through Travelosity, this All-Inclusive hotel suddenly became NOT INCLUSIVE for food and drinks. the Travelosity details said only Breakfast was not included "BUT MAY NOT INCLUDE ALL DETAILS". My spending money for fun now became meal money to limp through this vacation week. I am not at all happy with the misinformation on the Travelosity website which also said my included American flight would not charge for 2 bags - but they did to the tune of $130 extra expense per trip.

Posted by , from Arizona on Dec 23, 2014

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3 out of 5

Great Location with basic accomodations

This hotels provides basic room accommodations. The room itself was not very fancy, had two double beds with very firm mattresses, a nightstand with an alarm/radio, a tube TV, a small table with two chairs and a dresser. The furniture looked worn (not broken). The AC worked great and the WiFi was fine when it worked (it was down twice during our week long stay). Some of the highlights of this Hotel are the staff, they are great and very friendly. The housekeeping staff did a fantastic job of cleaning the room daily and they made these little animal figures with the towels daily and decorated them with flowers. The food was OK, I would say the breakfasts and snack bar during the day were pretty good with dinner being the weak point. It was not bad but not at the same level we had seen at a bigger resort in Cancun. Probably because the Hotel is smaller some of the food gets reheated from one meal to another and not as tasty as fresh food. Overall for the price it was not a bad deal I must say. If you are into Scuba then the hotel has deals for divers and the diving outfit is right across the street. The Hotel is very close to downtown so you can either walk or take a cab (about $3 one way). There is not much of a beach to the Hotel but you can do some snorkeling right there and there is some neat stuff to see. While the rooms did not impress us much and the food was so so, I would definitely go back due to the friendliness and great job by the staff and the great location of the Hotel. The way we see it you don't go on vacation to spend it inside a room and it was a great base for our activities which included laying by the pool, a visit to the San Geronimo ruins, Scuba diving, snorkeling, a visit to Chankanaab park (wonderful snorkeling) and a visit to a beach on the south east side of the island (Chen Rio).

Posted by , from Indianapolis, IN on Aug 2, 2013

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About the Cozumel Hotel & Resort, Trademark Collection by Wyndham

Location Carretera Costera Sur km 1.7, Cozumel, QROO 77600

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • All onsite activities, and facilities and equipment included
  • Buffet-style meals included
  • Room service not included
  • Local non-alcoholic beverages and soft drinks included

Property Features

Cozumel Hotel & Resort, Trademark Collection by Wyndham offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A complimentary children's club, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Cozumel Hotel & Resort, Trademark Collection by Wyndham. Self parking is free. This 3-star Cozumel resort is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2017
  • Full breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cozumel Hotel & Resort, Trademark Collection by Wyndham offers 180 accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:30 AM.

Cozumel Hotel & Resort, Trademark Collection by Wyndham has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scuba diving on site
  • Kayaking on site
  • Snorkeling nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for lunch and through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Cozumel Resort Hotel
  • Hotel Cozumel & Resort
  • Hotel Cozumel Resort
  • Hotel Cozumel Cozumel
  • Cozumel Resort
  • Hotel Cozumel Resort
  • Cozumel Hotel & Resort, Trademark Collection by Wyndham Resort
  • Cozumel Hotel & Resort, Trademark Collection by Wyndham Cozumel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.