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"We have stayed at the Melia twice, once in 2018 and just recently in March of 2021. I have been staying and diving in Cozumel for 28 years. Melia is a ... " More

By a verified traveler on Sun 28 Mar 2021

Hotel Description

3.5-star beachfront property near Cozumel Country Club and Golf Course

On the beach

A stay at this Zona Hotelera Norte property places you steps from Playa San Juan and within a 5-minute walk of Isla Cozumel Biosphere Reserve. Cozumel Country Club and Golf Course and Maya Heritage Monument are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, plasma TVs

In addition to plasma TVs with satellite channels, the 140 guestrooms offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and hair dryers.

Melia Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$188* Per night/room May 28 - May 29

Premium Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Premium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

ROYAL SUITE

Bed Count 1 King Bed Maximum Occupancy 2 Max

Melia Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Premium Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Melia Cozumel All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Melia Cozumel All Inclusive

Everyone (12) Couples (4) Family (5)
4 out of 5
We have stayed at the Melia twice, once in 2018 and just recently in March of 2021. I have been staying and diving in Cozumel for 28 years. Melia is a good deal for the money. It is not the Palace or the Aura, but it is also not a downtown hotel. It has one of the better beaches on the island. It is on the north side, so if you are a diver you will have to rent a car or take a cab to the marina to meet your boat for diving.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. we are glad to read that you had a great second stay with us and you enjoyed the peaceful common areas, wonderful beach, and great service from all our staff. We will be waiting for your return. Best regards

5 out of 5
Loved it being all inclusive, only thing were the stairs, my wife had a broken foot and it was difficult getting around with all the stairs. There were ramps in most area's that helped. Overall it was great!

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 22, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a great stay at Meliá Cozumel and you were able to fully enjoy your stay and the wonderful service that our staff provided. We hope to host you again in the near future. Best regards.

4 out of 5

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 29, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. Your comments are truly important for us since they let us know the areas we have to improve and the ones that our guests like the most. We will love to host you again in the near future. Best regards.

5 out of 5
This was our first time to Melia, but it won't be our last. The hotel was clean,staff friendly and the services excellent. The hotel is a little dated, but new amenities have been done to freshen the look up. The dining options were great. I had no trouble securing reservations for any of the three upscale restaurants. The activities directors Carlos and Mary, were excellent in organizing the events and making sure everyone had a great time, young and old. New shows every evening. The food at the restaurants was excellent, we ate at the Parisian twice it was so good.The breakfast buffet was nice with eggs to order and we had snacks for lunch everyday at the snack bar. Jesus was at the excursion desk. He helped us book the Jeep tour and the 7 experiance. Both wonderful. Cannot wait to return.

Posted by , from Oklahoma City, OK on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by Raquel S.

We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us ; it is the best anyone could want in our career, on a worldwide service company. I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated, and we had a wonderful sense of having done the right thing. Once again thank you for choosing Meliá Hotels International, and specially Meliá Cozumel, we will love to have you back in a near future. Best Regards

1 out of 5

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 13, 2019 by Raquel S,

Thanks for staying with us. We appreciate your feedback. Best regards

5 out of 5
Food and drinks was very very good. Rooms are very specious and quiet. The restaurant staff were awesome. At the bar Sr Luis at the pool was just AWESOME and Santos in the lobby bar is a great person. The counter staff is kind of good but they can be better. The only issue we found is that they never pick up the phone. We had some issues in the room and question, called the front desk but noone answer.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 14, 2019 by Raquel S.

Thank you we Appreciate your feedback and for the time you spent on writing your kind words, Your comments are really appreciated, and we had a wonderful sense of having done the right thing. . Once again thank you for choosing Meliá Cozumel Golf All Inclusive, we will love to have you back in a near future. Best Regards

4 out of 5
There were not enough reservation spots at the restaurants for dinner. We booked on Travelocity last minute and out of the 4 nights we were there we could only dine one night of the four. The breakfast buffet was great, dinner buffet not so good.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 30, 2019 by Raquel S.

First and foremost thank you very much for having chosen Hotel Melia Cozumel Golf All Inlcusive, we appreciate your feedback , are very valuable to us, this comments will be shared with those in charge of each area indicated. . We reiterate our thanks for the time dedicated to writing, kind regard

3 out of 5
The room AC never got under 72.5 °F, especially at night. It was a nightmare, the receptionist told us that someone will fix the problem. No body came. I was hot at night with a lot of humidity on the room.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 6, 2019 by raquel s.

Thank you very much for having chosen Hotel Melia Cozumel Golf All Inclusive, your comments are very valuable for us. We are very sorry for the inconvenient you had in your recently stay. We will work hard to fix the issue you experienced.

2 out of 5
We left a day early because it was so bad. Cons: Food—The snack bar food made my boyfriend VIOLENTLY ill the first day we arrived (Mon). The "chef" was not wearing gloves, was sweaty, there were birds on the counter (expected as it's outdoors, but still gross), never washed his hands before serving him. Food Reservations—We were told you must make reservations at one of their 3 restaurants in order to eat (otherwise you're relegated to the subpar buffet). I tried to make one for that night. I was told they were completely booked until Weds. for ALL of the restaurants & that Club Paradiso was completely booked the whole week (B.S. there were only three patrons in there one night). Less-Than-4-Star-Resort Amenities—Black mold on the curtains & chairs; sugar ants on the toilet; budget hair dryer; tiny fridge with no freezer; no microwave; A/C wouldn't go down past 24.5°; NO LAMPS (only two bright white LED lights above the bed); power outlet only on one side of the bed. Pros: Overall, the location, the beach, the view & some of the service members were indeed greatly appreciated. You can't ask for a better beach view & the one day we got to spend on the beach (the rest of the time we were sick from the food), was magical. We stayed in building B (highly recommend) & it was relatively quiet & secluded. No elevators though, only stairs. Albeit a beautiful location & helpful service, I would not recommend this place, unless you like to get sick or eat crappy food.

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 28, 2019 by Raquel S.

Thank you very much for having chosen Hotel Melia Cozumel Golf All Inclusive, your comments are very valuable for us. We are very sorry for the inconvenient you had in your recently stay. We will work hard to fix the issue you experienced. Best Regards

4 out of 5
Enjoyed my eight days there. Property was nice and clean. Staff was friendly. Some of the handicap ramps were extremely steep and difficult to handle. Nightly entertainment could use some improvement. The duet group was good.

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 10, 2019 by Raquel S.

First and foremost thank you very much for having chosen Hotel Melia Cozumel Golf All Inlcusive, we appreciate your feedback , are very valuable to us, this comments will be shared with those in charge of each area indicated. We reiterate our thanks for the time dedicated to writing, kind regard

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 140 guestrooms or units
  • 4 levels
  • 3 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel Intl. Airport (CZM) (6.8 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Veranda - Onsite theme restaurant. Reservations are required.

La Iguana - Onsite restaurant. Reservations are required. Open select days.

Cafe Paraiso - Onsite theme restaurant. Reservations are required. Open select days.

La Isla - Onsite buffet restaurant. Open daily.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Sailing on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

YHI Wellness Center has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and Stay Safe with Meli� (Meli�). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Melia All Inclusive Golf & Resort
  • Melia Cozumel All Inclusive Golf & Beach Resort
  • Melia Cozumel Golf Beach
  • Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
  • Melia Cozumel All Inclusive Golf And Beach Resort
  • Meliá Vacation Club Cozumel All Inclusive
  • Meliá Vacation Club All Inclusive
  • Meliá Vacation Club Cozumel
  • Meliá Golf All Inclusive
  • Meliá Cozumel Golf
  • Melia Cozumel All Inclusive Golf & Beach Hotel
  • Resort Melia Cozumel
  • Melia Cozumel All Inclusive Golf Beach Resort
  • Meliá Cozumel Golf All Inclusive All-inclusive property
  • Meliá Golf All Inclusive All-inclusive property
  • Melia Cozumel
  • Meliá Cozumel Golf All Inclusive
  • Melia Cozumel Golf All Inclusive
  • Melia Cozumel All Inclusive Cozumel
  • Melia Cozumel All Inclusive All-inclusive property
  • Melia Cozumel All Inclusive All-inclusive property Cozumel

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.