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"We have stayed at the Melia twice, once in 2018 and just recently in March of 2021. I have been staying and diving in Cozumel for 28 years. Melia is a
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3.5-star beachfront property near Cozumel Country Club and Golf Course
On the beach
A stay at this Zona Hotelera Norte property places you steps from Playa San Juan and within a 5-minute walk of Isla Cozumel Biosphere Reserve. Cozumel Country Club and Golf Course and Maya Heritage Monument are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.
Free WiFi, plasma TVs
In addition to plasma TVs with satellite channels, the 140 guestrooms offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and hair dryers.
Melia Cozumel All Inclusive ratings based on 21 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Melia Cozumel All Inclusive
Everyone (12)Couples (4)Family (5)
4 out of 5
We have stayed at the Melia twice, once in 2018 and just recently in March of 2021. I have been staying and diving in Cozumel for 28 years. Melia is a good deal for the money. It is not the Palace or the Aura, but it is also not a downtown hotel. It has one of the better beaches on the island. It is on the north side, so if you are a diver you will have to rent a car or take a cab to the marina to meet your boat for diving.
Posted by a verified traveler on Mar 28, 2021
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Comment from Hotel Management
Mar 29, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
we are glad to read that you had a great second stay with us and you enjoyed the peaceful common areas, wonderful beach, and great service from all our staff.
We will be waiting for your return.
Best regards
5 out of 5
Loved it being all inclusive, only thing were the stairs, my wife had a broken foot and it was difficult getting around with all the stairs. There were ramps in most area's that helped. Overall it was great!
Posted by a verified traveler on Mar 20, 2021
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Comment from Hotel Management
Mar 22, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We are glad to know you had a great stay at Meliá Cozumel and you were able to fully enjoy your stay and the wonderful service that our staff provided.
We hope to host you again in the near future.
Best regards.
4 out of 5
Posted by a verified traveler on Mar 17, 2021
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Comment from Hotel Management
Mar 29, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
Your comments are truly important for us since they let us know the areas we have to improve and the ones that our guests like the most. We will love to host you again in the near future.
Best regards.
5 out of 5
This was our first time to Melia, but it won't be our last. The hotel was clean,staff friendly and the services excellent. The hotel is a little dated, but new amenities have been done to freshen the look up. The dining options were great. I had no trouble securing reservations for any of the three upscale restaurants. The activities directors Carlos and Mary, were excellent in organizing the events and making sure everyone had a great time, young and old. New shows every evening. The food at the restaurants was excellent, we ate at the Parisian twice it was so good.The breakfast buffet was nice with eggs to order and we had snacks for lunch everyday at the snack bar. Jesus was at the excursion desk. He helped us book the Jeep tour and the 7 experiance. Both wonderful. Cannot wait to return.
Posted by Clint, from Oklahoma City, OK on Mar 10, 2020
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Comment from Hotel Management
Mar 10, 2020
by Raquel S.
We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us ; it is the best anyone could want in our career, on a worldwide service company. I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated, and we had a wonderful sense of having done the right thing. Once again thank you for choosing Meliá Hotels International, and specially Meliá Cozumel, we will love to have you back in a near future. Best Regards
1 out of 5
Posted by a verified traveler on Sep 10, 2019
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Comment from Hotel Management
Sep 13, 2019
by Raquel S,
Thanks for staying with us. We appreciate your feedback.
Best regards
5 out of 5
Food and drinks was very very good. Rooms are very specious and quiet. The restaurant staff were awesome. At the bar Sr Luis at the pool was just AWESOME and Santos in the lobby bar is a great person. The counter staff is kind of good but they can be better. The only issue we found is that they never pick up the phone. We had some issues in the room and question, called the front desk but noone answer.
Posted by a verified traveler on Aug 14, 2019
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Comment from Hotel Management
Aug 14, 2019
by Raquel S.
Thank you we Appreciate your feedback and for the time you spent on writing your kind words, Your comments are really appreciated, and we had a wonderful sense of having done the right thing. . Once again thank you for choosing Meliá Cozumel Golf All Inclusive, we will love to have you back in a near future. Best Regards
4 out of 5
There were not enough reservation spots at the restaurants for dinner. We booked on Travelocity last minute and out of the 4 nights we were there we could only dine one night of the four. The breakfast buffet was great, dinner buffet not so good.
Posted by Shannon on Jul 28, 2019
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Comment from Hotel Management
Jul 30, 2019
by Raquel S.
First and foremost thank you very much for having chosen Hotel Melia Cozumel Golf All Inlcusive, we appreciate your feedback , are very valuable to us, this comments will be shared with those in charge of each area indicated. . We reiterate our thanks for the time dedicated to writing, kind regard
3 out of 5
The room AC never got under 72.5 °F, especially at night. It was a nightmare, the receptionist told us that someone will fix the problem. No body came. I was hot at night with a lot of humidity on the room.
Posted by a verified traveler on Jul 2, 2019
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Comment from Hotel Management
Jul 6, 2019
by raquel s.
Thank you very much for having chosen Hotel Melia Cozumel Golf All Inclusive, your comments are very valuable for us. We are very sorry for the inconvenient you had in your recently stay. We will work hard to fix the issue you experienced.
2 out of 5
We left a day early because it was so bad.
Cons: Food—The snack bar food made my boyfriend VIOLENTLY ill the first day we arrived (Mon). The "chef" was not wearing gloves, was sweaty, there were birds on the counter (expected as it's outdoors, but still gross), never washed his hands before serving him. Food Reservations—We were told you must make reservations at one of their 3 restaurants in order to eat (otherwise you're relegated to the subpar buffet). I tried to make one for that night. I was told they were completely booked until Weds. for ALL of the restaurants & that Club Paradiso was completely booked the whole week (B.S. there were only three patrons in there one night). Less-Than-4-Star-Resort Amenities—Black mold on the curtains & chairs; sugar ants on the toilet; budget hair dryer; tiny fridge with no freezer; no microwave; A/C wouldn't go down past 24.5°; NO LAMPS (only two bright white LED lights above the bed); power outlet only on one side of the bed.
Pros: Overall, the location, the beach, the view & some of the service members were indeed greatly appreciated. You can't ask for a better beach view & the one day we got to spend on the beach (the rest of the time we were sick from the food), was magical. We stayed in building B (highly recommend) & it was relatively quiet & secluded. No elevators though, only stairs.
Albeit a beautiful location & helpful service, I would not recommend this place, unless you like to get sick or eat crappy food.
Posted by a verified traveler on Jun 25, 2019
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Comment from Hotel Management
Jun 28, 2019
by Raquel S.
Thank you very much for having chosen Hotel Melia Cozumel Golf All Inclusive, your comments are very valuable for us. We are very sorry for the inconvenient you had in your recently stay. We will work hard to fix the issue you experienced. Best Regards
4 out of 5
Enjoyed my eight days there. Property was nice and clean. Staff was friendly. Some of the handicap ramps were extremely steep and difficult to handle. Nightly entertainment could use some improvement. The duet group was good.
Posted by a verified traveler on Jun 7, 2019
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Comment from Hotel Management
Jun 10, 2019
by Raquel S.
First and foremost thank you very much for having chosen Hotel Melia Cozumel Golf All Inlcusive, we appreciate your feedback , are very valuable to us, this comments will be shared with those in charge of each area indicated. We reiterate our thanks for the time dedicated to writing, kind regard
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Fitness facilities
Miniature golf
Paintball
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Water fitness
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Windsurfing equipment
Surcharge for premium food items
Room service
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Taxes included
A la carte dining included
Airport transfers not included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Limited meals offered through room service
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Paintball included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Scuba diving lessons not included
Windsurfing not included
Sailboats not included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All meals included
Surcharge for premium food items
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
All land sports and fitness activities and facilities are included
Theme parties included
Snorkeling included
Property Features
Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cozumel property is smoke free.
140 guestrooms or units
4 levels
3 buildings
5 dining venues
5 bars or lounges
Karaoke
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Library
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Children's pool
Free WiFi
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cozumel Intl. Airport (CZM) (6.8 km / 4.2 mi)
Parking: Free self parking
Room Amenities
Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Minibar
In-room dining
Plasma television
Satellite channels
Coffee maker
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
La Veranda - Onsite theme restaurant. Reservations are required.
La Iguana - Onsite restaurant. Reservations are required. Open select days.
Cafe Paraiso - Onsite theme restaurant. Reservations are required. Open select days.
La Isla - Onsite buffet restaurant. Open daily.
Room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Miniature golf on site
Golfing nearby
Volleyball on site
Beach volleyball on site
Archery on site
Kayaking on site
Windsurfing on site
Playground on site
Sailing on site
Basketball on site
Scuba diving nearby
Spa Services
YHI Wellness Center has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Number of treatment rooms 2
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and Stay Safe with Meli� (Meli�). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Noise-free rooms not guaranteed
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Hotel Names
Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel
You should know
Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Yes, there are 5 restaurants on site.
This property offers free self parking.
Melia Cozumel All Inclusive is 4.2 mi (12-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.
Melia Cozumel All Inclusive features 2 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at YHI Wellness Center, where you can enjoy body wraps, hot stone massages, and facials.
Melia Cozumel All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Melia Cozumel All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
