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Aparthotel

All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 star property
3.5-star beachfront aparthotel near El Meco Archaeological Site

Choose dates to view prices

Photo gallery for All Ritmo Cancun Resort & Water Park - All Inclusive

Private beach, white sand, sun loungers, beach umbrellas
Exterior
Beach/ocean view
Water park
Water park

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO, 77500
  • Place, El Niño Beach
    ‪11 min walk‬
  • Place, El Meco Archaeological Site
    ‪14 min walk‬
  • Place, Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Studio Supreme

Studio Supreme | In-room safe, individually decorated, individually furnished

Studio Supreme

  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished

Garden View

  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite Garden View

Master Suite Garden View | In-room safe, individually decorated, individually furnished

Master Suite Garden View

  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds

View all photos for Suite Marina View

Suite Marina View | In-room safe, individually decorated, individually furnished

Suite Marina View

  • Partial sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Royal Ocean View

Junior Suite Royal Ocean View | In-room safe, individually decorated, individually furnished

Junior Suite Royal Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Jacuzzi Ocean View

In-room safe, individually decorated, individually furnished

Jacuzzi Ocean View

  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, individually decorated, individually furnished

Standard Room

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Junior Suite, Sea View

In-room safe, individually decorated, individually furnished

Junior Suite, Sea View

  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Cancun

On the beach.With a stay at this Puerto Juarez aparthotel, you'll be within half a mile (1 km) of El Meco Archaeological Site and 2 miles (3 km) of Gran Puerto Pier. Plaza Las Americas and Punta Sur are also in the area.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • El Niño Beach - 11 min walk - 0.6 miles
  • El Meco Archaeological Site - 14 min walk - 0.8 miles
  • Ultramar Ferry Puerto Juárez - 3 min drive - 1.6 miles
  • Gran Puerto Pier - 3 min drive - 1.8 miles
  • Plaza Las Americas - 13 min drive - 4.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬2 min drive
  • ‪Puerto Xtabay | Marina & Cantina De Mar - ‬4 min walk
  • ‪restaurant marina "las jaibas - ‬4 min walk
  • ‪pirata barba negra - ‬14 min walk
  • ‪El Kiosco Verde - ‬3 min drive

About this property

All Ritmo Cancun Resort & Water Park - All Inclusive

3.5-star beachfront aparthotel near El Meco Archaeological Site
All Ritmo Cancun Resort & Water Park - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to All Ritmo Cancun Resort & Water Park - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and mini golf.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun aparthotel is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
All Ritmo Cancun Resort & Water Park - All Inclusive offers 147 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations include dining tables. Televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Family friendly

  • Childcare (surcharge)
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Cena Show Teatro
  • El Palmar
  • Góndola
  • Ostras & Oysters
  • Pancho Villa

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Toaster

Dining

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Dining table
  • Snack bar/deli

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch TV with cable channels
  • Karaoke
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the city center
  • In the suburbs
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the waterfront

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Sailing
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 147 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 1985
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Free bicycle rentals
  • Garden
  • Grey water recycling system
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at All Ritmo Cancun Resort & Water Park - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sea Adventure Water Park Cancun
All Ritmo Cancun Resort Water Park All Inclusive
All Ritmo Resort Water Park All Inclusive
Ritmo Cancun Water Park
Ritmo Water Park
All Ritmo Cancun Water Park All Inclusive
All Ritmo Water Park All Inclusive
Sea Adventure Resort Water Park All Inclusive
Ritmo Water Park Inclusive

Frequently asked questions

How close is All Ritmo Cancun Resort & Water Park - All Inclusive to the airport?

All Ritmo Cancun Resort & Water Park - All Inclusive is 14.5 mi (37-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at All Ritmo Cancun Resort & Water Park - All Inclusive?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at All Ritmo Cancun Resort & Water Park - All Inclusive on Apr 15, 2026 start from $236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have an airport shuttle?

Airport shuttle services are not available at All Ritmo Cancun Resort & Water Park - All Inclusive.

How close is All Ritmo Cancun Resort & Water Park - All Inclusive to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does All Ritmo Cancun Resort & Water Park - All Inclusive offer free breakfast?

All Ritmo Cancun Resort & Water Park - All Inclusive does not offer free breakfast.

Is there a casino at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, there is no casino at this aparthotel, but PlayCity Casino (8-min drive) and Royal Yak Casino and Sports Book (9-min drive) are nearby.

What time is check-in at All Ritmo Cancun Resort & Water Park - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at All Ritmo Cancun Resort & Water Park - All Inclusive?

This aparthotel offers free self parking.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a pool?

All Ritmo Cancun Resort & Water Park - All Inclusive features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine and ocean views.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a spa?

This aparthotel doesn't have a spa, but it does offer hot stone massages, facials, and mani/pedis.

How close is All Ritmo Cancun Resort & Water Park - All Inclusive to downtown Cancun?

All Ritmo Cancun Resort & Water Park - All Inclusive is 4.1 mi away from Cancun.

All Ritmo Cancun Resort & Water Park - All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 268 out of 1209 reviews
Rating 8 - Good. 288 out of 1209 reviews
Rating 6 - Okay. 260 out of 1209 reviews
Rating 4 - Poor. 192 out of 1209 reviews
Rating 2 - Terrible. 201 out of 1209 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Majestic

Stayed 2 nights in Jan 2026

10/10 Excellent

Abadur

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is absolutely unmatched, rooms are steps away from the Caribbean ocean. The views are absolutely spectacular. Amenities and activities are minutes away from ferry rides to Isla Mujares, boat club, downtown etc. There is even a water park to kid the kiddos occupied. The resort itself is on per with resorts in it's class. I will say that this was our second trip to Cancun. The food in this resort is much more flavorful and authentic compared to other resort. It is an older building, but the rooms are spacious (we stayed in a family suite), plenty of room for us. Our room opened up to the beach which was amazing. The guests in this resort were mostly families and a very international crowd.
The view outside of our sliding glass door
A view of the pool, the ocean and the Marina
Stayed 7 nights in Dec 2025

6/10 Okay

Maria Rosalia Madrigal

Traveled with family and small children
Liked: Cleanliness
The staff was nice, customer service was nice you pay for what you get but the food I feel like they could have done better. Same breakfast everyday and sometimes dinner was change but not too good.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ricardo, Harrisonburg

Stayed 4 nights in Nov 2025

10/10 Excellent

Rosa

excelente todos muy amables y la comida deliciosa el restaorante super limpio iria otra vez super recomendado gracias
Stayed 1 night in Oct 2025

4/10 Poor

Primo

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This is a super low end resort It’s super old as well I gave it 2 stars out of 5 just because there was an aqua park(also old but fun fun for kids) Would not go back ever!
Stayed 3 nights in Nov 2025

6/10 Okay

Wayne

Stayed 2 nights in Nov 2025

10/10 Excellent

PAVLO

Liked: Cleanliness, property conditions & facilities
Clean room with air conditioning. We get vacation for 4 kids and all of them was happy. Nice place.
Stayed 7 nights in Oct 2025

2/10 Terrible

Jany aurora

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
I dont like a lot of thing , not good food, t A many mosquito bite my kids is horrible mosquito, the waiters ignore the customers and everything bad, test food, just egg for breakfast, luncn and dinner just two plates chiken amd fish or beef and hotdog. I dont like nothing, the wather park fpr kids all is very old all rusty, nothing like the pictures that i see online, for all inclusive very nad, not snack at night, not coffee, just one restaurant buffet and all the bar in the poor nothing good, i dont recomended any body
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura Sandra, SECHELT

Traveled with family
Liked: Amenities, property conditions & facilities
The staff were amazing! Mario, Armando, Julio... Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly. I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!
Stayed 7 nights in Aug 2025

2/10 Terrible

Julio Luis

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.
Stayed 8 nights in Aug 2025

2/10 Terrible

Alma

Disliked: Amenities, property conditions & facilities
need better management and better communication
Stayed 9 nights in Jul 2025

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.
Stayed 1 night in Jul 2025

6/10 Okay

Princess

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Amber

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They advertise laundry service on their website. However when we arrived we were shocked when they told us they do not have any laundry facilities on the resort. Instead we would have to go off of the resort somewhere in town to wash our clothes. Will never stay here again. A HUGE inconvenience, especially if you plan to stay for a bit.
Stayed 14 nights in Jul 2025

2/10 Terrible

zouhair

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bad staf bad location
Stayed 6 nights in Jul 2025

4/10 Poor

Kim May

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned at all. We didn’t have lamp shades on our lights. dents in the drywall someone’s head must of got banged up against the wall, front door had a large gap underneath the door, cracked drywall with a bad caulking job, mildew on the curtains, ceiling fan dusty, bath tub had rust inside such as where the soap lays or handle to turn on/ off water, as well as the tub stopper. It had a musty smell inside. I called it the homicide room.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cecilia Andrea, West Islip

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at All Ritmo from July 15 through July 23. We had an amazing experience. I asked for an upgrade when we checked in and was given one for a small increase in price. Our room was on the 4th floor overlooking the beautiful clear blue waters. The room was enormous, with a beautiful balcony, a large bedroom with two queens beds, a full kitchen, living room and bathroom and walk in closet. The staff was incredibly nice, courteous and helpful. We took advantage of everything they had to offer, the pool was clean, warm, three Jacuzzi tubs and the beach just five steps down. My kids loved the pool games and activities. The trivia games were fun and not to mention the amazing water park. What really drew me to this hotel was the location. It was not in the middle of the Cancun chaos and strip. We were only 15 minutes away, apart from the traffic and noise of the Cancun hotel strip. The restaurants were very accommodating. I had my daughter she is 12 years old and my son who's is 17 and the Ostras restaurant accommodated us at a 6pm reservation. Amazing seafood dinner, shrimp bisque soup overlooking the ocean. Our vacation was absolutely amazing. Thank you Bernardo, Dana, Kevin and the amazing staff. I would recommend All Ritmo 110%. Cecilia from West Islip, New York!!
Stayed 8 nights in Jul 2025

8/10 Good

Ansar

Great experience for the amount of money being charged
Stayed 6 nights in Jul 2025

4/10 Poor

DEMETRIO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a bad place, the food was very limited and it did not meet the standard in the pictures. The roos were dirty and old. Lack of communication with us. The pool was always dirty.
Stayed 3 nights in Jul 2025

4/10 Poor

Fatih

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
No good foods. Nothing close to the Hotel. Too much noisy for sleeping. Old and bathroom nasty. Waterpark almost dead, finish (all broken)
Stayed 7 nights in Jul 2025

2/10 Terrible

Christy

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience. On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area. A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing. I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained. I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account. This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility. I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.
Stayed 4 nights in Jul 2025

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, amenities
Beautiful property but i didn't like the beds usa queen sizes its double bed alot smaller and need some upgrades, shower head, faucets looks very old no microwave or refrigerator at units , breakfast always great but dinner very poir even when it comes to " restaurants " Italian only has 7 inch samll pizza, and 2 other meals and all restaurants they have very limited to order only 3 different meals to irder from but gust serves excellent and bar always open great drinks
Stayed 5 nights in Jul 2025

4/10 Poor

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was nothing like the pictures. The rooms and property were outdated dirty and smelled. The door to our bedroom didn't close 100 % so you can see the outside. The bedding was dirty and dingy even after being replaced. The beds were uncomfortable but did the job. We wished staffed cleaned up a little better, the pool and surrounding areas were always dirty with cups and trash. The all-inclusive deal was a little weird compared to other locations I have been to in Mexico. The buffet was the same every day for the most part, Breakfast lunch and Dinner. The 2 restaurants they had onsite were ok, you have to make a reservation in order to attend which makes sense with the crowd i just wish we had more food options. I was also a little upset that we could not bring the buffet food to our rooms or pool side. Everything had to stay in the dining room area. The bathroom has a drain on the floor that smelled like swage which we had to cover with a rag. I also update that this was a family Friendly hotel with a waterpark, and we didn't have any good snack options for the kids. No ice cream, Italian ice or Candy. It was the same 3-4 slices of cake at the buffet. The water park was falling apart; someone one will end up getting hurt soon I'm sure of it. The water also smelled awful. The seaweed made the beach experience awful, I understand it' a major problem at all locations but this location was trying to upsell you to a day pass at a different location with less seaweed
Stayed 5 nights in Jul 2025

4/10 Poor

Carlett

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Jul 2025