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Melia Cozumel All Inclusive

3.5-star property
Carretera Costera Norte KM 5.8, Cozumel, QROO 1-855-201-7819
4.0 out of 5
Very good!
See all 39 travelocity Reviews

"Love the new Level service! Truly a treat. Really enjoyed the new mexican restaurant for dinner. Food was exceptional there. Staff is always wonde ... " More

By a verified traveler on Thu 25 May 2023

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Hotel Description

Family-friendly stay with 2 outdoor pools in Cozumel

On the beach

You'll be within 6 miles (10 km) of Isla de Pasion and 9 miles (15 km) of Museo de la Isla de Cozumel. Punta Langosta Pier and San Miguel Church are also within 6 miles (10 km).

All-inclusive

A full-service spa is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Melia Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$208* Per night/room May 30 - May 31

Premium Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Premium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Level Royal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Melia Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Level Grand Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Melia Cozumel All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Melia Cozumel All Inclusive

Everyone (11) Couples (9) Family (14)
5 out of 5
Love the new Level service! Truly a treat. Really enjoyed the new mexican restaurant for dinner. Food was exceptional there. Staff is always wonderful and we are always treated well. Only downside is the equipment in the gym. Also our closet was very small but not a big deal.

Posted by on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by Guest Service Center Management

Dear Deborah,Thank you for sharing your experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We hope to host you again soon to continue exceeding your expectations.Best regards.

4 out of 5
Overall the experience was great and I would not hesitate to stay there again only negative comment would be more information available about amenities and the times things are available website/ app didn’t give much, if any information. also it’s ridiculous that you have to make reservations at the restaurants two days in advance. On the one night we were able to get in to the restaurant it was only half full during our meal.

Posted by on Apr 18, 2023

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Comment from Hotel Management

Apr 18, 2023 by Guest Service Center Management

Dear Christopher,Thank you for sharing oyur experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We hope to host you again soon to continue exceeding your expectations.Best regards.

4 out of 5
I stayed in the level and had a great experience with help before and during the trip. I worked with Manuel who was amazing. Very rare to find that kind of service these days. He helped with everything from upgrades, dining reservations, excursions, etc. Really top notch.

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 11, 2023 by Guest Service Center Management

Dear Heather Ann,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4 out of 5
We liked being on the beach and having several palapas and shade available. The breakfast and lunch buffets seemed to have more choices that we preferred than the dinner buffet.

Posted by on Mar 26, 2023

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Comment from Hotel Management

Mar 27, 2023 by Guest Service Center Management

Dear Susan,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4 out of 5
Staff was amazing. Did not like having waiters by the pool. Had to level up for certain amenities. Food was good in restaurants. Lunch snack bar not good.

Posted by on Mar 10, 2023

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Comment from Hotel Management

Mar 10, 2023 by Guest service center management

Dear Jana,Thank you very much for trusting in Melia Cozumel to enjoy your holidays and thank you for writing to us about it in your review.I hope that we will have the pleasure of welcoming again.Best regards,Guest service center management

5 out of 5
Property was small enough to make it convenient for walking around. The food was great. They only had 2 restaraunts and 1 buffet, but the buffet prepaired a different type of food every day, so you never got board with the same stuff. The staff was excellent. Fun, activities every day. We had a group of 10, and every one of them said they had a great time and would go back again.

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 20, 2023 by Guest Service Center Management

Dear Donald,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again soon to continue exceeding your expectationsBest regards

4 out of 5

Posted by on Jan 24, 2023

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Comment from Hotel Management

Mar 6, 2023 by Guest Service Center Management

Dear Allison,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4 out of 5
Staff was excellent bathrooms very small. Very clean. But we had some kind of bug or mosquito that would bite us while we slept. All in all was a great stay

Posted by on Oct 17, 2022

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Comment from Hotel Management

Oct 17, 2022 by Guest Service Center Management

Dear Sonda,Thank you for sharing your experience.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will double our fumigation program this week. We will be honored to host you again soon to continue exceeding your expectationsBest regards

5 out of 5

Posted by on Oct 16, 2022

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Comment from Hotel Management

Mar 6, 2023 by Guest Service Center Management

Dear Douglas,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

1 out of 5

Posted by , from HANOVER on Aug 10, 2022

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Comment from Hotel Management

Aug 10, 2022 by Guest Service Center Management

Dear Gregory, Thank you for sharing your experience. We regret to know your stay was not as expected and you returned home with a sour after-taste of the service and attention offered. We would have loved to have more details on the areas and services that you felt were lacking. We will love to host you again to show you the changes and improvements we will be making.

About the Melia Cozumel All Inclusive

Location Carretera Costera Norte KM 5.8, Cozumel, QROO 77600

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. Self parking is free.

  • 140 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Plasma television
  • Satellite channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Fish House - Onsite restaurant.

El Embarcadero Beach Bar - Onsite bar. Open daily.

El Isleño Swim Up Bar - Onsite bar. Reservations are required. Open select days.

Mole Snack BAr - Onsite bar. Open daily.

Mole - Onsite theme restaurant. Open daily.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Sailing on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

YHI Wellness Center has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 28.87 per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Melia All Inclusive Golf & Resort
  • Melia Cozumel All Inclusive Golf & Beach Resort
  • Melia Cozumel Golf Beach
  • Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
  • Melia Cozumel All Inclusive Golf And Beach Resort
  • Meliá Vacation Club Cozumel All Inclusive
  • Meliá Vacation Club All Inclusive
  • Meliá Vacation Club Cozumel
  • Meliá Golf All Inclusive
  • Meliá Cozumel Golf
  • Melia Cozumel All Inclusive Golf & Beach Hotel
  • Resort Melia Cozumel
  • Melia Cozumel All Inclusive Golf Beach Resort
  • Meliá Cozumel Golf All Inclusive All-inclusive property
  • Meliá Golf All Inclusive All-inclusive property
  • Melia Cozumel
  • Meliá Cozumel Golf All Inclusive
  • Melia Cozumel Golf All Inclusive
  • Melia Cozumel All Inclusive Cozumel
  • Melia Cozumel All Inclusive All-inclusive property
  • Melia Cozumel All Inclusive All-inclusive property Cozumel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.