Explore top 2026 5 Star Hotels in Puerto Vallarta

"This was our third time staying at Los Arcos. The location is PRIME, the food is good, & the staff is very accommodating. The pools were not as crowded this time of year as we were in between Spring breaks. Our room was always cleaned, though we did have to ask for towels a few times. The location is right smack dab in the Romantic Zone and the perfect tacos are but a few steps away. We love this place & always find new friends hanging out at the pool! And as crazy as it seems, they are either from my hometown of Bakersfield or my new home of Boise!!! It definitely is a small world!!"

"It's a wonderful, family friendly"

"Title: Constructive Feedback on Recent Stay – Areas for Improvement I recently stayed at this property and wanted to leave balanced, honest feedback to help both the hotel and future guests. While I appreciate the team’s efforts, several issues impacted my comfort and overall experience. The room itself was not fully ready upon arrival. The duvet cover had a prominent red-brown stain that strongly resembled a blood stain. This was concerning from a hygiene perspective and should have been caught during housekeeping turnover. Temperature control was another challenge. The air conditioning was unable to cool the room adequately despite being reported to the front desk. The space remained uncomfortably warm throughout the stay. One evening we lost water pressure for over two hours, eliminating the possibility of taking a shower. The issue was finally resolved close to 10:00 p.m., which was quite inconvenient. In addition, the bathroom was missing facecloths upon check-in. The swimming pools were noticeably murky with poor water clarity, making them unappealing for use. Regular maintenance or improved filtration appears to be needed. Smoking policies were not well enforced during my visit. Guests were smoking in various common areas, and I observed cigarette butts on the elevator floor—an enclosed public space—which affected the environment for non-smokers. At checkout, when I mentioned a couple of these matters, the staff seemed focused on providing explanations rather than offe"

"Great place I’ve been there three times! Just need to ad some more night entertainments that’s all they need! Velas it’s a magical place that will keep you coming back! Great thanks to all the wonderful staffs!"

"My husband and I stayed for a week at the Hyatt Ziva. The best and most amazing part of this resort is the beach - it’s a private beach in a protected cove which made the whole area feel really quiet and secluded. We were visiting shortly after some issues in the city which reduced tourism so the hotel was fairly empty (which we loved) and some of the restaurants closed since there weren’t many people. Our biggest complaint overall was the food was just not good at any of the restaurants, and the drinks were extremely watered down. Otherwise, we loved this hotel and the staff were amazing. There was free kayaking and plenty of pools - no beach chair reserving. We left our kiddo at home but there were a lot of fun kid activities planned. Not many adult activities but again, I think that’s probably because the hotel wasn’t busy. We loved it here overall!"

"Good "