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Grand Park Royal Puerto Vallarta - All Inclusive

4-star property
Carretera Barra de Navidad KM 8.5, Zona, Puerto Vallarta, JAL 1-855-201-7819
3.1 out of 5
See all 7 travelocity Reviews

"This was our first stay at the Park Royal and it was very nice. Staff was super friendly and went out of their way to make sure we were having a great ... " More

By a verified traveler on Wed 01 Dec 2021

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Hotel Description

4-star beachfront resort near Garza Blanca Beach

Beachside getaway

A stay at this South Zone resort places you within half a mile (1 km) of Garza Blanca Beach and 3 miles (5 km) of Vallarta Zoo. Bay of Banderas and El Eden are also within 6 miles (10 km).

All-inclusive

A private beach, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Deluxe Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$272* Per night/room Jun 25 - Jun 26

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premier Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Deluxe Ocean Front

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Park Royal Puerto Vallarta - All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Park Royal Puerto Vallarta - All Inclusive

Everyone (1) Family (3)
1 out of 5
Max the that runs the bell staff is amazing, and many others that work there are awesome. The property and staff are very poorly managed. We was there for 9 days, and in that time the elevators was never fixed. Two of our children got stuck in the elevator for over 30 minutes each time. They would put an out of order sign on the elevator for 30 min to an hour, and then take it off, but no one ever worked on it. When we approached the management the first thing that was said was "what do you want us to do about the elevators? We cant help it if it quits working while somone is in it!". They could care less that one child was 10 and the other 12yrs old, with no air-conditioning in there. We literally had problems at every eating establishment at least on time on our stay. The Italian restaurant the youngest a child can be is 12yrs old (which is fine). But we made reservations amd still had to stand outside for over 30 minutes while they verified that our child was actually 12yrs old. Then after verification was made, they told us we missed our reservation, and would have to wait another 30 to 40 minutes for an open table (and there was at least 4 open tables that we could see). They told us they were for guests with reservations! Hahaha, it was crazy!!! Anybody reading this, just know that for the same amount of money, you can stay at a nicer place, in town, and with things to do (paddle boarding, kayaking, fishing, etc.), which this place is VERY limited

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jun 25, 2022 by Guest Service

Dear Sam: Thank you for your valuable feedback regarding your recent stay at Grand Park Royal Puerto Vallarta. We would like to express our apologies for not having met your expectations in terms of comfort and service, which we considerate were out of our ordinary quality; certainly, they have been issued to the corresponding departments for their improvement. We hope that you can allow us the opportunity to restore your trust in our property. We cannot fix the past, but we surely can make your future stay a memorable experience. Please do not hesitate to visit us again. Cordially Yours, Guest Service.

5 out of 5
This was our first stay at the Park Royal and it was very nice. Staff was super friendly and went out of their way to make sure we were having a great time. Miguel and Jonathan at the pool were amazing, always made sure we had fresh drinks! Fernando at the buffet was great, Jorge with the sports and entertainment staff was sooo fun! My teenage daughter and I did water aerobics with him while we were there! He has the BEST energy!! The nightly entertainment was nice, my kids especially enjoyed the fire show and the International show (dance). The beach at this resort is spectacular! The water is clear and the sand is pristine. The view from our room balcony was great. The buffet food was “okay”. We did enjoy the seafood and Mexican restaurant. My oldest daughter and husband visited the Italian restaurant and had a good review. (It is only for children 12 and up). Room service was nice, but limited to once per day, which we didn’t kind. Our room mini bar was restocked daily. I did hear people talking about how some of the staff speak very little English. It’s true, but we’re in Mexico….not sure what you’re expecting. I would recommend to book your Covid test (if you need one for traveling back to the US) on check in as the list gets full. They were able to squeeze us in thankfully. Two tests are included and extra persons are $30. We will return here, the staff are warm and friendly. And the beach…I cannot say enough good things about it!

Posted by on Dec 1, 2021

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Comment from Hotel Management

Dec 12, 2021 by Guest Service

Dear Melanie: Thank you very much for choosing Grand Park Royal Puerto Vallarta to enjoy your holidays. We are very happy to know that you have a fantastic experience. and our staff service and installations made your stay a pleasant one. Thank you for your lovely recommendations. We will be glad to welcome you back and go beyond your expectations. Cordially yours, Servicio al Huésped.

1 out of 5

Posted by on Jul 19, 2021

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1 out of 5
Just spent 7 days at all inclusive luxury resort Grand Park Royal in Puerto Vallarta. False advertising. This is not a luxury resort. Deluxe suite was just 2 basic rooms with a shared corridor with no lights. Got cleaned 3 times during 7 day stay. Front desk ignored requests until I went down personally to complain. Drinks were very watered down, no healthy options at snack bar (even the junk food they had was poor quality). Several hours during the day where there was no open restaurant to eat at. The pools had clumps of hair floating in them. The spa and the gym were closed, no mention of this on any websites. The room service options were more than limited. No menus laminated or on line available. One of my basic rooms claiming to be a suite had no power for 2 days and the other had no hot water. We stepped on glass the first night and found a partially eaten lolly pop under the bed. First room service delivery was burned coffee and past ripened fruit. The second was all wrong. Gave up after that and left the resort several times to get a decent meal. The staff was rude 70 percent of the time with the exception of Miguel the bartender at the pool bar. The mini mart was closed every time I tried to go buy something and had to walk to the next resort to find what I needed. And the kicker was that in the entire hotel, I couldn’t get a simple guacamole. They don’t offer guacamole. A Mexican resort in Mexico and they don’t offer guacamole and tostadas as an option. Terrible.

Posted by , from El Paso TX on Aug 24, 2020

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Comment from Hotel Management

Aug 24, 2020 by Guest Service

Thank you for your valuable feedback regarding your stay at Grand Park Royal Puerto Vallarta. We express our apologies for not having met your expectations in terms of comfort and service. We are interested in receiving more accurate information to taking care directly your feedback. Cordially yours, Guest Service.

5 out of 5
Loved the location of the resort and the beauty of the resort. Rooms were amazing. The view was amazing. Only drawback was the sun was blocked by the building most of the day.

Posted by , from Rockford, MI on Feb 11, 2020

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Comment from Hotel Management

Feb 11, 2020 by Guest Service

Dear Guest Sarah: Thank you for your excellent review regarding your holiday at Grand Park Royal Puerto Vallarta, we really appreciate it. We are pleased to know how much you enjoyed your stay with us. Thank you to letting us know how impressed you were with the hotel location and rooms view. This type of comments encourages us to become better each day. We look forward to welcoming you again soon. Cordially Guest Service.

4 out of 5
I would give this resort a 3.5-4 star rating. It was in a wonderful location (it was located a way from the city which was ok by us!), it was clean and there was always staff around cleaning. The staff was friendly and helpful and the lobby bar which was run by Fernando and Marisol was the BEST!! The only things that we would change are 1. Selection of food. They had quite a few places to eat but didn’t change out their menus on their buffetts. 2. The beach. It was very pretty..had the blue water and white sand but it was too rough. My kids maybe swam and I mean like at the waters edge before the surf came rolling in twice, and we were there for 8 days! We always felt safe, nothing ever went missing, we never had to use the safe and we felt safe taking taxi’s into the city and walking around at night even. We will definitely be going back, and would more than likely stay here again.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 31, 2019 by Guest Service

Dear Guest: Thank you for choosing to stay at Grand Park Royal Puerto Vallarta. Gladly to hear about the great experience you received on your most recent holidays. Our aim mission is to make your stay as pleasant as possible and is very proud our efforts will yield the result we want. it is amazing to know how impressed you were with the service you received by our staff; we are sharing with pleasure your review to them. We hope we can welcome you back soon. Cordially yours,

5 out of 5
Loved everthing about it everyone very frienly very clean

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 22, 2019 by Guest Service

Dear Guest: Thank you very much for your feedback, we appreciate your effort and time to share us your experience whilst staying at Grand Park Royal Luxury Resort Puerto Vallarta. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We will be glad to welcome you back and go beyond your expectations one more time. Cordially yours, Guest Service.

About the Grand Park Royal Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad KM 8.5, Zona, Puerto Vallarta, JAL 48390

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Bartending
  • Cooking
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Spa/beauty facilities and services

  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Water fitness classes/lessons included
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Onsite live performances included

Property Features

Grand Park Royal Puerto Vallarta - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Grand Park Royal Puerto Vallarta - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a fitness center, a garden, and a terrace. Free self parking is available. A complete renovation of Grand Park Royal Puerto Vallarta - All Inclusive was completed in March 2019. This 4-star Puerto Vallarta resort is smoke free.

  • 222 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 3175 sq ft of conference space
  • 295 sq m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Park Royal Puerto Vallarta - All Inclusive offers 222 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This Puerto Vallarta resort provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Veranda - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Pescador - Overlooking the ocean and pool, this seafood restaurant specializes in seafood and serves lunch only. Open daily.

Frida - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Andiamo - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Cheers - Onsite sports bar. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses wind energy

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 1000 per day
  • Spa fee: MXN 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
  • Grand Park Royal Luxury Puerto Vallarta
  • Park Royal Puerto Vallarta
  • Grand Park Royal Luxury Resort Puerto Vallarta
  • Hotel Grand Park Royal Luxury Resort Puerto Vallarta
  • Grand Park Royal Luxury Resort Puerto Vallarta Puerto Vallarta
  • Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
  • Grand Park Royal Luxury
  • Park Royal Puerto Vallarta
  • Grand Park Royal Puerto Vallarta - All Inclusive Hotel
  • Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
  • Grand Park Royal Puerto Vallarta
  • Grand Park Royal Puerto Vallarta All Inclusive
  • Grand Park Royal Luxury Resort Puerto Vallarta
  • Grand Park Royal Puerto Vallarta - All Inclusive Resort
  • Grand Park Royal Puerto Vallarta - All Inclusive Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.