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"After reading multiple reviews here & other sites, we found this resort to be more than acceptable. Our big 3 requirements were above standard - a/c
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An all-inclusive stay in Puerto Vallarta awaits you at Crown Paradise Golden Puerto Vallarta All Inclusive. You'll be 4.9 km (3 mi) from Malecon and 4.4 km (2.7 mi) from Bay of Banderas. Highlights at this beachfront resort include 7 restaurants, 2 beach bars, and a full-service spa.
You can enjoy flat-screen TVs with cable channels, and all 216 rooms feature free WiFi, balconies, and iPod docks. Pillowtop beds and free toiletries are nice touches to enhance your stay. Additionally, free minibar items, coffee/tea makers, and free local calls are available.
A day of pampering can include body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Salvador's, serves international cuisine and is open for dinner. With 8 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite outdoor swimming pool and nightclub. 4478 square feet (416 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a free manager's reception. There's also free self parking, along with the convenience of an area shuttle.
Sights within a 20-minute walk of this 4-star Puerto Vallarta resort include Cruise Ship Terminal and La Paloma Plaza de Toros.
Crown Paradise Golden Puerto Vallarta All Inclusive ratings based on 31 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
4 out of 5
Better than anticipated
Pros:The views, the location, the food choices, the comfort of our 1st floor oceanfront room.
Cons:Training of staff, different answers (some very wrong) to several questions. One staff member told us the buffet next door was closed when it was not.
Location:Close to the marina, close to shopping, parasailing on the beach in front of hotel, a cab ride away from anything you want to do. Recommend the zoo.
After reading multiple reviews here & other sites, we found this resort to be more than acceptable. Our big 3 requirements were above standard - a/c worked very well in the baking July heat, both shower temperatures worked with great water pressure, and the king bed was extremely comfortable. The shower drained slowly the first 3 days, but housekeeping must have noticed and the problem was corrected with no input from us. We didn't want the commitment of eating in the restaurants, but between the 2 available buffets, room service, and the pool & breeze bars, we were never without multiple dining options 24/7. Breakfast on the Golden side and dinner on the Club side always proved the best. So many good dessert choices + ice cream! Drinks were never watered down although the juices appeared to be on the buffets. Service was fine, but improved greatly once they discovered we tip. It appeared that the majority did not. Our housekeeper and the lovely young girl seating at the Golden buffet were above and beyond. We don't typically repeat a resort visit in order to maximize our vacation locations, but will definitely recommend this location. The beach vendors were a bit annoying, but never rude and never pushy. The parasailing vendor in front of the resort was very professional and VERY fun. The lobby staff was quick getting cabs. My only real complaint is the "information" desk pushes time shares to the point where they are no help at all in any other regard.
Posted by K, from Texas, USA on Jul 30, 2017
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Comment from Hotel Management
Aug 5, 2017
by General Manager
Dear K,
Thank you very much for your kind review. We are very delighted to read your recommendation and your description about how you enjoyed both resorts: adults only for first half of day and family side for evening.
We hope to have another great opportunity to host you on your next visit to Puerto Vallarta.
Kind regards.
1 out of 5
Not at all what we expected
Pros:The pool and the wait staff
Cons:Food, facilities, amenities
Location:Multiple shops nearby, port within walking distance, downtown was a taxi ride away
bad
The hotel did not look at all like what was pictured. Pool area is nice but that's about it. The hotel itself seems very old and run down. I understand that buildings in that area are usually old but man. Our room was not what it seemed in the pictures either. The first two nights of our stay our AC did not work right and the room didn't get below 80. We asked the front desk to have someone look at it and nothing changed. The next day we went to ask the front desk again about doing something about our room and they "upgraded" us to a room with a Jacuzzi which would have been nice except the Jacuzzi was dirty and gross looking. Sitting on the beach felt like you were walking through a mall full of kiosks constantly having to tell people "no I don't want to buy that" or "no I don't want to go on your excursion". The food at the dinner restaurants wasn't bad but the food everywhere else was ok at best. There was not a lot of variety to choose from. the Spa and salon area were under construction which was not relayed to us before hand.
good
The hotel staff was very friendly and helpful for the most part. The pool wait staff were fun and very nice. They would take drink orders and make sure everything was good for you. The pool was nice and we found ourselves spending the most of our time here. This was honestly the best part of our trip.
This was our first all inclusive experience and im not sure if this is typical or not but we will not be going back
Posted by Bret , from Dallas, TX on Jul 19, 2017
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Comment from Hotel Management
Jul 25, 2017
by General Manager
Dear Bret,
We appreciate your review and we are sorry that we did not meet your expectations. The building has more than 20 years old, however, every year we do something structural for refreshing it and provide a comfortable place, as two year ago all rooms has been remodeled with new furniture, tv's and new decoration, also with ocean view or partial ocean view as the pictures. About the cleanliness of the jacuzzi room, we have shared your feedback with our Housekeeping Manager to take the necessary measures with his Supervisors Team. We would like to comment that all mexican beaches are publics, that is the reason you will see vendors everywhere, however, we have placed a string to delimit the access and avoid annoyance to our guests. We are sorry if our theme dinners at Bellavista restaurant did not like you, our Kitchen team efforts everyday to provide the best food selection, unfortunately, this time we didn't it.
Thank you again for your feedback.
Kind regards.
5 out of 5
Keeps getting better
Pros:Excellent food and friendly staff.
Cons:Definitely the bathrooms. The shower/tub is high to get into and with the tiles becomes very slippery and is an accident waiting to happen
Location:Short ride from the airport and many activities are offered for a fee
This was my sixth stay and each year something is better. This year it was the food. Staff is very friendly. Also, this year they introduced designated smoking areas, which I think needed to be better enforced especially around the pool area
Posted by Anita, from Antioch, CA on May 14, 2017
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Comment from Hotel Management
Jun 13, 2017
by General Manager
Dear Anita,
Thank you very much for your feedback about your sixth visit at Crown Paradise Golden. We appreciate your feedback that we have shared it with our Directors of Corporation that they will have in count for next projects.
Kind regards.
4 out of 5
Paradise
Pros:Friendly staff
Cons:Continue to keep excess noise to minimum during late night hours
Location:Close to beach, close to marina, and close to downtown..perfect!
Had a wonderful time..the staff is amazing and always helpful. The food was great, service was excellent .. Missed Pollie making his sexy coffee..the only disappointment ..otherwise, will plan to return next year..overall experience WONDERFUL
Posted by katy, from ohio on Mar 23, 2017
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Comment from Hotel Management
Mar 27, 2017
by General Manager
Dear Katy,
Thank you very much for your feedback and we are very happy to read you had such another wonderful stay with us.
We are looking forward welcome you back and assigned you a room in a quieter location.
Kind regards.
5 out of 5
We love Crown Paradise Golden!
Pros:I love the oceanfront rooms I can sit on the balcony and watch the ocean all day and night.
Cons:The dinner food is not my favorite.
Location:We did a sailboat outing as a group with our friends this year and that was really nice. We also did an ATV tour with Estigo tours and it was great!
We love Crown Paradise Golden. We go every year and have a great time!
Posted by Brenda, from Kansas City on Feb 6, 2017
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Comment from Hotel Management
Feb 12, 2017
by General Manager
Dear Brenda,
We value your great comment and we are very honoured to host you every time that you want to visit Puerto Vallarta, Crown Paradise Golden is your home.
We will work with our Chef and F&B Manager for checking our dinner buffet.
Kind regards.
5 out of 5
Great hotel, staff and food
We had a great time at the Golden Crown Paradise:) the staff were all so friendly, the food was great, the drink options were great, the weather was perfect. We'll definitely go back!
Posted by a verified traveler on Feb 4, 2017
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Comment from Hotel Management
Feb 12, 2017
by General Manager
Dear guest,
We are so happy to read that you had a great time with us.
We are looking forward welcome you back in a near future.
Kind regards.
5 out of 5
One of the best service I ever had! Lovely Hotel!
Pros:Their pool area was beautiful & their entertainment team was hilarious. Awesome time!!!
Cons:I think their Japanese restaurant could improve in their service and cuisine.
My friend and I went to Crown Paradise Golden (All Inclusive) for Thanksgiving break. It was such an amazing experience, their staff was the nicest & warmest I ever encountered. Prompt service with a kind smile every time.
Posted by Eybi, from Houston, TX on Nov 28, 2016
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Comment from Hotel Management
Dec 1, 2016
by General Manager
Dear Eybi,
We appreciate a lot of your compliments regarding our service provided during your last visit at Crown Paradise Golden.
We are delighted that you had fun with us. We letting know to our Entertainment staff your kind words.
We thank you your feedback about our asian restaurant. We will share it to our Manager to improve it as soon as possible.
We looking forward welcome you back soon to your home Crown Paradise Golden.
Kind regards.
3 out of 5
Puerto Vallarta quick getaway
Pros:Location to the cruise port. Staff was friendly, hotel was clean.
Cons:Food, the food can definitely use some help. Especially the snack bar near the pool. Also, more adult activities after dark.
Location:It was in walking distance to everything. The cruise port was blocks away, as well as plenty of stores. Easy access
We were only there one night with a big group that had come from the cruise ship. We were celebrating a couple birthdays. It was nice to be able to utilize the sister resort. The facility was nice and the staff was too. Very accommodating. The only negative was that the food was mediocre at best, which sucked for me because I'm a foodie. We did eat dinner at the Japanese restaurant, it was a little better but since we were a group we were only offered limited things on the menu.
Posted by April, from St. Louis on Sep 19, 2016
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Comment from Hotel Management
Sep 20, 2016
by General Manager
Dear April,
Thank you very much for your review. We have shared it with our Chef and F&B Manager for taking the necessary measures to improve the menu.
We hope to have another chance to host you and you can look our progress.
Kind regards.
5 out of 5
Great vacation
Could not ask for bettet service. Good facility. clean, well manicured. Overall, very happy.
Posted by Larry , from Oklahoma on Jul 4, 2016
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Comment from Hotel Management
Jul 12, 2016
by General Manager
Dear Larry,
Thank you very much for your kind words.
It was a really pleasure to assist you and make us very happy to hear that the facilities met your expectations.
We will be very honoured to host you again very soon.
Kind regards
5 out of 5
Not Perfect, But An Excellent Value
Pros:Most of the staff were great. It was an great value at the price we paid.
Cons:The problems I described in my experience story should be resolved. In spite of the noted problems, I'd definitely return as a guest.
Location:We didn't really leave the resort much. Everything you need is just steps away.
GOOD
Comfortable room. Most of the staff was very friendly and accommodating. Plenty of cabana beds and lounge chairs. Never had trouble locating a spot to relax. It was mostly painless to make reservations to the restaurants each evening. I found all of the restaurants to have excellent service and a pleasant environment. The food was somewhat average in a couple of the restaurants, but it was very good in the Italian place, and it was EXCELLENT in the French restaurant. The buffets...some things were quite good, others were below average.
BAD
1) We didn’t have any towels in our room when we first checked in. They sent towels up 20 minutes after I called them, however this issue reoccurred. At one point I had to locate an unlocked housekeeping closet to help myself.
2) A couple of low-key racist bartenders...definitely wasn’t most, but definitely 2. They would wait on the Mexican guests at the resort first, even when not the first in line. About 7-8 times, I had a bartender look away from me to take the order of a guest that had not been waiting as long. Every time this happened, the guest was polite enough to point to me and say “he was here first,” but after the 4th time, I realized it could not possibly be by accident. (For the record, it’s not an issue with me personally. I’m polite and I tip. I tipped $35 to one lady that took good care of us at one of the beach bars.) I started watching and noticed that it was happening to all the American or Canadian guests. :(
Posted by Allen, from Arkansas on Jul 1, 2016
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Comment from Hotel Management
Jul 12, 2016
by General Manager
Dear Allen,
Thank you very much for your kind review.
We have purchased more towels and supply the rooms according to standards.
Regarding the preference to local people, we have shared your comment to our F&B Manager and take the necessary measures to each waiter.
We hope to see you again on your next trip to your house Crown Paradise Golden.
About the Crown Paradise Golden Puerto Vallarta All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Pilates
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Not included
Motorized water sports
Scuba-diving lessons
Tennis lessons
Bottled wine
Room service
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Property Features
Crown Paradise Golden Puerto Vallarta All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Crown Paradise Golden Puerto Vallarta All Inclusive like an outdoor pool and an outdoor tennis court. A free manager's reception is offered daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a spa tub, a fitness center, and a garden. Free self parking is available.
216 guestrooms or units
7 levels
3 buildings
7 dining venues
2 bars on the beach
2 swim-up bars
8 bars or lounges
3 conference rooms
4478 sq ft of conference space
416 sq m of conference space
Nightclub
Bar by the pool
Manager's reception (free)
Deli
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Outdoor picnic space
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (4.1 km / 2.5 mi)
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2015.
Private balcony
Pillowtop beds
Stocked minibar (free)
IPod dock
Flat-screen television
Cable channels
Coffee maker
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
The resort hosts a free manager's reception daily.
Salvador's - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open select days.
Paradise - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Bellavista - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
La Piazza - This fine-dining restaurant specializes in Italian cuisine.
San Soucis - This fine-dining restaurant specializes in French cuisine.
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
In the beach and pool area, resort staff members run a full slate of daily activities open to all guests. Popular activities include team sports such as beach volleyball. Guests can also play basketball, handball, and volleyball on the multiuse sports court. Free beach and pool cabanas are available as well as pool and beach loungers. Those who wish to shoot a game of pool will find tables in The Pub Bar.
An air-conditioned fitness center contains cardio and weight equipment. Complimentary fitness activities include stretching, spinning, yoga, and Capoeira movement classes.
An on-site dive shop can arrange snorkeling trips and scuba-diving courses, certification, and trips (surcharges for all). Motorized water sports include personal watercraft and parasailing (surcharges).
Staff can also help golf enthusiasts arrange tee times at the 18-hole Marina Vallarta Golf Course, two km (1.25 mi) from the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
