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Family Luxury Suites by Velas Vallarta - All Inclusive

Property class: 4
4-star beachfront property near Playa Vidanta Nuevo Vallarta

Choose dates to view prices

Photo gallery for Family Luxury Suites by Velas Vallarta - All Inclusive

Poolside bar
Front of property
A balcony with wicker furniture, a table with a magazine, and a view of the sea and mountains.
A spacious lobby with high ceilings, arched brick columns, and a polished floor.
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Paseo De La Marina Norte 585, Marina Vallarta, Puerto Vallarta, 48354
  • Place, Marina Vallarta Golf Club
    ‪7 min walk‬
  • Place, El Faro Lighthouse
    ‪12 min walk‬
  • Place, Vallarta Casino
    ‪6 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪8 min drive‬

Room options

View all photos for One Bedroom Deluxe Suite

One Bedroom Deluxe Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

One Bedroom Deluxe Suite

  • Ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4

View all photos for Family Suite, 2 Bedrooms (Deluxe)

Family Suite, 2 Bedrooms (Deluxe) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 2 Bedrooms (Deluxe)

  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms (Deluxe)

Family Suite, 3 Bedrooms (Deluxe) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 3 Bedrooms (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1388 sq ft
  • 3 bedrooms
  • Sleeps 7

View all photos for Deluxe Studio Suite

A hotel room with two beds, a red sofa, wooden flooring, and a TV.

Deluxe Studio Suite

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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Exterior

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,313 reviews
$364 nightly
The price is $440
Sep 28 - Sep 29
Total with taxes and fees
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the neighborhood

Puerto Vallarta

Beachfront retreat .Within a 15-minute walk of this Marina Vallarta property, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. El Salado Estuary State Park and Winclub Casino Platinum are also within 2 miles (3 km).
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Marina Vallarta Golf Club - 7 min walk - 0.4 miles
  • El Faro Lighthouse - 12 min walk - 0.7 miles
  • Vallarta Casino - 6 min drive - 1.2 miles
  • Canopy Bay - 6 min drive - 1.2 miles
  • Winclub Casino Platinum - 7 min drive - 1.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Melia Pool Bar - ‬12 min walk
  • ‪Los Alcatraces - ‬15 min walk
  • ‪Cristina - ‬15 min walk
  • ‪Sukha Grill House - ‬14 min walk
  • ‪La Terrazza Di Roma - ‬11 min walk

About this property

Family Luxury Suites by Velas Vallarta - All Inclusive

4-star beachfront property near Playa Vidanta Nuevo Vallarta
Family Luxury Suites by Velas Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Family Luxury Suites by Velas Vallarta - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the family-friendly Family Luxury Suites by Velas Vallarta - All Inclusive. You'll have access to the health club at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 207 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Family Luxury Suites by Velas Vallarta - All Inclusive offers 207 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Accommodations at this 4-star property have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

32-inch plasma televisions come with premium cable channels. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 3 treatment rooms and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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  • Pool
  • Hot tub
  • Spa
  • All inclusive available
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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free stocked minibar
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Luxury Suites by Velas Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a security system in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Luxury Suites Velas Vallarta All Inclusive
Family Luxury Suites Velas All Inclusive
Family Luxury Suites Velas Vallarta
Family Luxury Suites Velas
Family Luxury Suites by Velas Vallarta All Inclusive
Family Luxury Suites Velas All Inclusive All-inclusive property
Family Luxury Suites Velas Vallarta Hotel
Family Luxury Suites Velas Vallarta
Family Luxury Suites Velas
Hotel Family Luxury Suites by Velas Vallarta Puerto Vallarta
Puerto Vallarta Family Luxury Suites by Velas Vallarta Hotel
Hotel Family Luxury Suites by Velas Vallarta
Family Luxury Suites by Velas Vallarta Puerto Vallarta
Family Luxury Suites by Velas Vallarta All Inclusive
Family Suites Velas Vallarta
Family Luxury Suites Velas All Inclusive
Family Luxury Suites Velas All Inclusive All-inclusive property
Family Luxury Suites Velas Vallarta All Inclusive
Family Luxury Suites by Velas Vallarta
Family Luxury Suites by Velas Vallarta All Inclusive
Family Luxury Suites by Velas Vallarta All Inclusive
Family Suites Velas Inclusive

Frequently asked questions

How close is Family Luxury Suites by Velas Vallarta - All Inclusive to the airport?

Family Luxury Suites by Velas Vallarta - All Inclusive is 3.2 mi (11-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Family Luxury Suites by Velas Vallarta - All Inclusive?

As of Sep 6, 2026, prices found for a 1-night stay for 2 adults at Family Luxury Suites by Velas Vallarta - All Inclusive on Sep 7, 2026 start from $501, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Family Luxury Suites by Velas Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Family Luxury Suites by Velas Vallarta - All Inclusive.

How close is Family Luxury Suites by Velas Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Family Luxury Suites by Velas Vallarta - All Inclusive offer free breakfast?

Family Luxury Suites by Velas Vallarta - All Inclusive offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Family Luxury Suites by Velas Vallarta - All Inclusive?

No, there is no casino at this property, but Vallarta Casino (3-min drive) and Winclub Casino Platinum (3-min drive) are nearby.

What time is check-in at Family Luxury Suites by Velas Vallarta - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Family Luxury Suites by Velas Vallarta - All Inclusive?

This property offers free self parking.

Does Family Luxury Suites by Velas Vallarta - All Inclusive have a pool?

Family Luxury Suites by Velas Vallarta - All Inclusive features 2 outdoor pools and a children's pool.

Does Family Luxury Suites by Velas Vallarta - All Inclusive have a restaurant?

Family Luxury Suites by Velas Vallarta - All Inclusive is home to Andrea, which features international cuisine.

Does Family Luxury Suites by Velas Vallarta - All Inclusive have a spa?

This property has a spa, which features body treatments, aromatherapy, and massages.

How close is Family Luxury Suites by Velas Vallarta - All Inclusive to downtown Puerto Vallarta?

Family Luxury Suites by Velas Vallarta - All Inclusive is 2.4 mi away from Puerto Vallarta.

Family Luxury Suites by Velas Vallarta - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 40 reviews
Rating 8 - Good. 9 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.2/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

top notch!

wonderful trip staff were so friendly and kind room was spacious and great beds
Verified review

10/10 Excellent

Jessica Jandric

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved Velas! The property was stunning, impeccably kept up. Staff was incredibly kind and helpful and location was great. Very close to the airport was lovely on our departure day and a taxi into town was not bad. Will definitely go again.
Verified review

10/10 Excellent

Olga Esperanza

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo el trato
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some reviews said having just two restaurants was a negative for this resort, but I never found any trouble with food choices. The main restaurant has theme nights, and we could order from the menu and/or get some buffet choices at dinner time. Lunch for us was by the pool and could order it through the waiters; it wasn’t super-fast, though. That said, there was a plentiful snack basket in the room, and you may ask for refills as often as needed…so we could bring some down to the pool, just in case. We used the Spa once. It was a bit pricey and not as glamorous as other locations we’ve visited in Mexico, but the service itself was good. Didn’t use the kid’s club, because a lot of what was scheduled was movies and video games, and the craft and sports activities (one of each daily) were scheduled at times that didn’t work for our family “vacation schedule”. But the facilities looked clean and kid-friendly. The night activities were fun, a bit subdued compared to other resorts we’ve visited, but we assume it’s party because this wasn’t a very busy season. We really enjoyed the magician and the singer at the main restaurant (Andrea). The pools were great and the beach was clean and well equipped with lounge chairs, tents and such. As with any resort, getting a prime spot with chairs, shade and a table was tricky for late risers, but the staff was really helpful about trying to accommodate everyone. Again, I don’t think they were at full capacity, so that helped.
Stayed 5 nights in Feb 2022
Verified review

8/10 Good

Ritva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining choices could have been better.
Stayed 7 nights in Dec 2021
Verified review

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, however, overpriced, in my opinion
Stayed 5 nights in Dec 2021
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscaping on the property. Directly on Pacific Ocean beach. Attentive staff. Two onsite restaurants, one more formal and the other laid back ocean side. Near the airport but most flights afternoon or early evening so noise not intrusive. Large large well maintained pool
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service
Service was excellent from Eriberto , Alejandro, Victor, Osey and many others I can’t remember their names. We received upgrade for a small price that was worth every penny.
Stayed 5 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good food, loved my suite! Enjoyed the daily basket of snacks and drinks.
Stayed 4 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
En general todo y lo que no me gusto que teniamos que dejar la instalaciones para poder seguir disfrutando todo como el primer dia que llegamos GACIAS EXPEDIA .mx
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Perla Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Jul 2019
Verified review

8/10 Good

SM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did like the property and facility in general pools are nice garden is awesome service is quick and unique we might go back there one day hopefully thank you.
Stayed 7 nights in Jul 2019
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas plantes y atractivos naturales excelentes espacios para los niños, playa tranquila y comida muy rica
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Excelente trato de todo el personal, hacen hasta lo imposible por satisfacerte y hacer de tu estancia inolvidable. Ubicación excelente, cerca de todo.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Family Spot

We loved everything about Velas. The one-bedroom suite we stayed in had enough room for our family of 4. It was nice to have a separate sleeping space for the kids (the 2 TV room couches turn into twin beds!). The facility is clean and the staff is genuinely nice and seem happy to work there. They have a few peacocks roaming the resort and koi ponds throughout the resort that you can buy inexpensive fish food from the resort to feed them. The kids loved the wildlife! The Kid's Club was a little lacking. If you're looking to drop your kids there for a whole day or two, they probably won't last as there is not a ton do do, but friendly staff there as well. My only complaint would be the lack of food options at the hotel. One restaurant had literally closed the day before we got there so we only had two to choose from for every meal for 6 days. The beachside restaurant always had okay food, but the menu varies little from morning to morning for the breakfast/brunch. Andrea restaurant was okay food and has a rotating menu each night, but also a little lacking. If you're a foodie, this may not be the resort for you. If food is low on your list, Velas is your place for a great family vaca!
Stayed 5 nights in Apr 2019
Verified review

2/10 Terrible

AJ

Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY FROM THIS PLACE!!! It is Not Clean! The Rooms are outdated. They are literally falling apart. Plumbing is backing up constantly. The rooms smell like dirty Mop and Bleach. The bedding sheets smell strange as well. The food is nowhere near what would be expected of a resort of this price. Not to mention the silverware is not clean. 3 days in a row I found leftover food on my forks and spoons. Had to rewash them myself. We ordered Champagne to the room, we got dirty glasses to toast our new year... One morning I found a hear in my 3 year old's breakfast! This place is pure nasty. Even the drinks at the bar are no good. Which is hard to believe... The only thing nice about it is the grounds outside. That is IT! Everything else is like a bad motel 6. We literally did not know what to feed our children there because everything just was so dirty and felt unsanitary. I can only imagine how their kitchens look, if even the table cloths and napkins at their "finest" restaurant - "Andrea's" smell like old milk. Save your time, money, and don't spoil your vacation. This will be the saddest place you will visit. I know it was for our family. We will never forget the three miserable days we were here. We travel a lot, and we have seen many resorts. This is defiantly the first time we were ever disappointed. I'm sure it would be hard to find another place this bad in this price range. I wish I had taken more pictures to post... Its unbelievable they have so many good reviews.
Stayed 3 nights in Dec 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty. Too big for my liking. Stayed at los pelicanos for a few days before which was much better. Main thing that wasn’t great was the food. The dinner Buffett was lacking choices. I would recommend not going w the all inclusive as food choices are pretty limited. Breakfast is good though. Beach access awesome. Pools clean, lots of amenities . Kids club is fell of activities
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation, staff very nice and friendly great location.
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service from the front desk to the room service to the poolside and restaurant service was impeccable. Only had two restaurants but they change menus nightly and the quality of the food is much better than any resort that has 5+ restaurants. Rooms were extremely spacious and was the most comfortable room I've stayed at in Mexico ever. Was 5 minutes from the airport which was another big plus. Will definitely be going back to this same resort in the future.
Stayed 5 nights in Jul 2018
Verified review

10/10 Excellent

LB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only concern I had is that we had a room that has access to the room next to it- theres a mattress that serves as a “wall” in between but I wish the door locks to feel safer. Everything else was great- the restaurants and the food were delicious, clean and very relaxing place.
Stayed 2 nights in Apr 2018
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Families will LOVE this Hotel

Family of 4 including a 6 and 4 year old stayed 17-20 march 2018. Check in staff could have been a little friendlier. However the rest of the staff was Excellent. We were in a one bedroom suite, the room was beautiful and maid and turn down service AMAZING. Restaurants Very Good, getting reservations were not a problem A Special Thank You to Victor and his brother Leonardo waiters at ANDREA, you made our stay feel very much like home. The food at Velas, when it comes to All inclusives is top notch, having stayed at the Hilton PV 14-17 March 2018, it was easy to compare.. Velas is Very clean resort, the staff goes out of their way to keep you happy. We hated leaving and cannot wait to go back.
Stayed 3 nights in Mar 2018
Verified review

10/10 Excellent

bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best family vacation ever

We had a wonderful time. The hotel is 5 minutes from the airport and away from tourist areas and other hotels. There is reallly no reason to leave the hotel if you are staying for a short time. There are three pools and the beach and you never feel crowded. Very family friendly with activities for everyone. The food and drinks were perfect... of course not having to cook and clean after makes everything taste great. For adults, the gym is not great but there is another facility 5 minutes away that you can use. Nice kids Club.we will definitely go back
Stayed 5 nights in Feb 2018
Verified review

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, clean hotel close to beach

Did it all. Hotel offers plenty of food options and even though there are limited restaurants, the menus change nightly. If you appreciate beer, don't go with high expectations. Do NOT book excursions through tour companies or vendors on the beach. Book all your excursions through the concierge at the resort.
Stayed 4 nights in Dec 2017
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations for All Inclusive trip

The hotel was wonderful, the location very convenient, and the all inclusive service was free flowing. I've never been anywhere where the service was just constantly offered in every way. We NEVER had to seek out service. The were so proactive and no request was too small. Our kids loved using room service and we were always treated with super fast and friendly service - no sense of them being bothered by over-use or anything else. My biggest surprise was how well they managed everything - there were never crowds, never lines, never a wait for anything, never an effort to find someone for anything, anywhere.
Stayed 5 nights in Dec 2017
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As good as it gets. Courteous eager staff

Well located. No hustle and bustle. Safe. The hardest working , eager to please staff in the history of hotels. Accommodations s are great, clean, quality. Spas and pools are clean and again well-staffed waiting on everyone hand and foot. Convenient to the art district. Healthy menu options in restaurant - all free
Stayed 4 nights in Jul 2017

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