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Costa Sur Resort & Spa

3.5-star property
Carretera a Barra de Navidad km 4.5, Puerto Vallarta, 1-855-201-7819
3.9 out of 5
Good!
See all 21 travelocity Reviews

"Needs serious updating. Very tired " More

By a verified traveler on Tue 21 Dec 2021

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Hotel Description

3.5-star beachfront aparthotel near Playa de los Muertos

On the beach

A stay at this South Shore Hotel Area aparthotel places you within 3 miles (5 km) of Playa de los Muertos and 6 miles (10 km) of Malecon. Playa Mismaloya is within 6 miles (10 km) and Bay of Banderas is within 12 miles (20 km).

Poolside dining

This smoke-free aparthotel features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Kitchenettes, LCD TVs

The 205 apartments feature well-equipped kitchenettes with refrigerators, stovetops, and microwaves, as well as LCD TVs with cable channels. Other amenities include balconies or patios, memory foam beds, and iPod docks.

Deluxe Studio, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max
$120* Per night/room Aug 30 - Aug 31

Master Suite Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite 1 Bedroom, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Costa Sur Resort & Spa ratings based on 21 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Costa Sur Resort & Spa

Everyone (7) Couples (5) Family (7)
4 out of 5
Needs serious updating. Very tired

Posted by on Dec 21, 2021

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Comment from Hotel Management

Dec 29, 2021 by Costa Sur Management

Working on it.

5 out of 5
The rooms are directly on the ocean . The staff is very friendly.

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 11, 2020 by Costa Sur Management

Thank you so much! We hope you come back soon!

4 out of 5
I was amazed by the hospitality by the staff, their mission that everyone is relaxed, happy, and comfortable. You must try the spa is was heavenly❤❤❤ Our accommodations included breakfast, although we did have dinner and lunch at the resort a few times. We really enjoyed our dinner buffett, live music, and beautiful view. I recommend the grilled chicken it was amazing! Public transportation is accessible & only 10 pecos per person. My husband & I took the bus to Baca de? Sorry I dont remember the rest of the name, but it very peaceful & realaxing. Taxi service is always available at the resort, we took the taxi to the airport and had no waiting time they are there ready, and we left at 530am. The only set back to the reort is a very persistant concierge by the name Antonio he let us to believe that with our trip accomadations is was rquired that we attend a free buffett breakfast meeting!!😒 later on during the breaking meeting / sales pitch we were told that THATS WAS NOT REQUIRED & THAT THE RESORT DOES NOT CONDUCT BUSSINESS THAT WAY BY LIEING SO BEWARE! HIS NAME IS ANTONIO & HE DOES NOT TAKE THE ELEVATOR his claustrophobia. Other than that I HIGHLY RECOMMEND THIS RESORT!!!

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 28, 2019 by Costa Sur Management

Thank you so much from all of us. We hope to see you back very soon!

1 out of 5
We had to change rooms twice after we were all unpacked because the air conditioning didn’t work. Plus, they charged us an extra $10 a night to stay on the first floor. We made the reservation months in advance but nothing was said about the extra charge. All the alcoholic drinks were short shotted. We will never stay here again!

Posted by , from Folsom, CA on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by Costa Sur Management

Dear Brigitte, We are sorry for the situation with the air condtioning. Front Desk upgraded you to a Honeymoon Suiete and we hope this room was to your satisfaction. As per the 10 US per night this was for the location on the first floor you requested. We hope you enjoy your new room and the rest of your stay with us.

2 out of 5
This property was a huge disappointment. The pictures show a far more beautiful, modern and luxurious resort that is just not there. The common areas such as the pool, restaurant, lobby, etc are well kept and look nice. The rooms are stuck in the 70s or 80s. They are falling apart. Several patches of repair and some things didn’t work such as outlets, lamps, etc.The linens are so old they have tiny holes in them and the towels are stained. This resort needs major updating and is extremely overpriced for the quality you actually get. Online there are photos of modern suites but we rented a room in each tower and neither was modern. This resort operates a timeshare presentation where I’m sure they are shown the updated rooms to convince people to buy only to realize it was a mistake once they see what they actually bought. The wait staff in the pool and restaurant area was great, reception not so much but not bad. The view is amazing. The private beach is nice but very rocky, not soft sand to walk on.I will not be staying here ever, nor would I recommend anyone to stay

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Costa Sur Management

Thank you for your feedback. The property is remodelling units, so far we have 3 room categories that are brand new, Deluxe Studio, Honeymoon Suite and Master Suite. We feel sorry your experience with us was not as expected. We thank you you for letting us know.

5 out of 5
The room was large, immaculate and directly overlooking the ocean. We slept with the screen open listening to the ocean waves. It was a little dated, needed a little upkeep but immaculately clean. I liked it wasn’t a mega resort with tons of Americans. Instead there were a lot of Mexican families which was very enjoyable. They had a buffet dinner which was very good. Fresh fish and huge shrimp. The dessert portion was excellent! They had live music by the pool til 10 on which was a perfect finish to the evening. I thoroughly enjoyed my stay and will visit again!

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Costa Sur Management

Thank you so much for your kind comments! We look forward to hosting your next Puerto Vallarta vacation very soon!

4 out of 5
The setting is unbeatable! The main pool was recently completely renovated. The facility is aging, however, and renovation of the rooms that was begun years ago has been halted. Unfortunately the deterioration has not.

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 8, 2019 by Costa Sur Management

Thank you so much for your comments. We continue to improve and remodel rooms every year. So far 3 categories have been fully renoated: Deluxe Studios, Honeymoon Suites and Master Suites, all with the same unbeatable views.

5 out of 5
The location was close to town. Easy to ride the bus or take a taxi or Uber. Beautiful view of the ocean from every room. Very clean rooms. The staff were extremely friendly and very helpful especially Elizabeth, Monica at the consier desk. Christian at the registration desk. Ivan at the pool activities and Juan Quintero at the parking lot entrance. These people did a remarkable job of making us feel welcome.

Posted by on Mar 22, 2019

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Comment from Hotel Management

Mar 25, 2019 by Costa Sur Management

Thank you so much for taking the time to post your review. We hope we can welcome you back into Costa Sur very soon!

5 out of 5
Love Costa Sur!! its is my favorite resort to go to the food is great my room is always clean and the whole staff are the best !! most I have gotten to Know over the last % years I have been going there

Posted by on Dec 15, 2018

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Comment from Hotel Management

Feb 6, 2019 by Management

Thank you so much!

3 out of 5
We love the location first and foremost. The facility is in need of major updating however. Some rooms have been renovated, but all should be! The pool needs repair. The lounge chairs there are not user friendly and very dated. The staff is wonderful, so happy and friendly, easy going and helpful, kind and welcoming. No complaints there at all. We have spent many vacations here since the 1980’s and are now concerned that current ownership may not be investing in the future of Costa Sur.

Posted by , from Chicago on Mar 24, 2018

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About the Costa Sur Resort & Spa

Location Carretera a Barra de Navidad km 4.5, Puerto Vallarta, 48310

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Costa Sur Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a fitness center, a garden, and a terrace. Self parking is free. This 3.5-star Puerto Vallarta aparthotel is smoke free.

  • 205 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1983
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Costa Sur Resort & Spa offers 205 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Memory foam beds feature down comforters. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. 42-inch LCD televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchenette
  • Private balcony or patio
  • Sitting area
  • Memory foam beds
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to noon.

La Cascada Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Barefoot Bar - This cocktail bar is located on the beach and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Seahorse bar and grill - Overlooking the ocean and pool, this tapas bar specializes in seafood and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Costa Sur Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Costa Sur Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 3 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Costa Sur Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: MXN 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 200 for adults and MXN 120 for children (approximately)
  • Airport shuttle fee: MXN 350 per person (one-way)
  • Rollaway bed fee: MXN 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Costa Sur
  • Costa Sur Puerto Vallarta
  • Costa Sur Resort
  • Costa Sur Resort Puerto Vallarta
  • Sur Resort
  • Playa Del Sol Costa Sur
  • Costa Sur Hotel Puerto Vallarta
  • Costa Sur Resort And Spa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.