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4.8 out of 5

"They offered to deliver my luggage to my room and I initially said no but they insisted so I let them take it. I didn’t get it delivered to my room fo ... " More

By a verified traveler on Tue 14 Aug 2018

Hotel Description

5-star beach resort near Playa de los Muertos

On bay

Your stay at this Conchas Chinas resort places you within 3 miles (5 km) of Playa de los Muertos and Malecon. Also, Conchas Chinas Beach is within half a mile (1 km) and Olas Altas Street is within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a free kid's club and kayaking, and supervised childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Luxe linens, free WiFi

The 165 guestrooms offer free WiFi, premium bedding, and phones.

Deluxe Oceanfront Non Refundable

Bed Count 1 King Bed Maximum Occupancy 4 Max
$201 per night

Deluxe Room Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Suite 5th night Free

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Oceanfront Non Refundable

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Ocean Front 5th night Free

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Oceanfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Garza Blanca Preserve Resort & Spa ratings based on 16 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Garza Blanca Preserve Resort & Spa

Everyone (12) Couples (1)
3 out of 5
I am the owner of a company which manufactures bed bug heat treatment equipment. I am also a current guest of the Garza Blanca hotel in Puerto Vallarta (in fact, I’m writing this in my new room). So I know about bed bugs, and I know where you can find them in Puerto Vallarta—at the Garza Blanca Hotel, room 4032-B to be specific. Now I know that any hotel can have bed bugs, but I also know that any good hotel will do anything within reason to accommodate a guest that finds them in a room at the hotel. Not the Garza Blanca. When I showed the photographic and video evidence to manager Cesar, he denied they had bed bugs at the hotel and refused to do anything other than change my location to another room. Upgrade my room for the remaining two nights of my stay?—nope! Cover my incidentals, which amounted to a princely 100 pesos ($5) at that point?—nope! How about at least buying my dinner that evening for my trouble and itchy bites?—nope! Although I would generally agree with more favorable reviews you will read for this hotel, if you happen to be one of the unlucky ones with bed bugs, don’t expect management to provide satisfaction of your concerns or even acknowledgement that they have the problem.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 8, 2019 by Garza Blanca Preserve, Resort & Spa

Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5 out of 5
This hotel features a 4 Season Experience at a fraction of the price. The staff is exceptional and as good as Aman in my opinion. The place is contemporary, zen, enchanting. The food was 5 star as were the rooms. I would like to thank Leonardo, Jairo, Alun for making my trip spectacular. We will be back often! And you must check out Hiroshi sushi at the hotel, truly Nobu quality and the spa is the most modern spa you will ever visit.

Posted by , from Scottsdale on Nov 26, 2018

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Comment from Hotel Management

Dec 5, 2018 by Garza Blanca Preserve, Resort & Spa

Dear Jesse, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to score us your experience with us. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

4 out of 5
They offered to deliver my luggage to my room and I initially said no but they insisted so I let them take it. I didn’t get it delivered to my room for over two hours after which was a huge waste of time. I sat in the room and kept calling the front desk to find out where my stuff was. I couldn’t even wait by the pool because I didn’t have my swim suit with me.

Posted by , from California on Aug 14, 2018

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Comment from Hotel Management

Aug 17, 2018 by Garza Blanca Preserve, Resort & Spa

Dear Victor, I am really sorry for the lack of service you recived. waiting two hour for your luggage is not accetable. We will work on that. thank you so much for your feedback. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized.

5 out of 5
Garza Blanca doesn’t disappoint. The rooms are huge and luxurious. The staff are very friendly. This was our second trip to this hotel and it doesn’t get better than this.

Posted by on Jun 16, 2018

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Comment from Hotel Management

Jun 18, 2018 by Garza Blanca Preserve, Resort & Spa

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real Ganeral Manager

5 out of 5

We only stayed one night

Pros: Everything.
Cons: As stated above, on the pricy side compaired to others in the area.
Location: Great location but only stayed over night.
Awesome sums it up. No complaints, would change nothing but it is on the pricy side.

Posted by , from Crawford Co. Wisconsin on Feb 24, 2018

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Comment from Hotel Management

Feb 26, 2018 by General Manager

Dear Tom, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not last long. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Philipp Real Garza Blanca Preserve, Resort & SPA

4 out of 5

Beautiful and comfortable accommodations.

Overall a great stay. Had noisy neighbors, they had kids which I love but not on vacation. Food overall is ok. New York Strip not so good the skirt steak was good. Breakfast ok....stay away from room service.... food arrives cold.

Posted by , from San Francisco, Ca on Feb 24, 2018

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Comment from Hotel Management

Feb 26, 2018 by General Manager

Dear yeximel, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Philipp Real Garza Blanca Preserve, Resort & SPA

5 out of 5

Amazing hotel...beyond our expectations!!

Pros: See above
Cons: More seating on the beach.
We stayed at this hotel last Christmas (i'm just getting around to reviewing it). We did not want to go to Puerto Vallarta but we lost out to our family. I found this hotel on Travelocity and they were having a 50% off sale so we got a great rate. When we arrived I was a little worried b/c when you get a great deal you never know what to expect. I could not believe how beautiful the hotel was!!! the lobby was lovely and right on the ocean. when we got to the room it was just as described on the website. Large and comfy with a big terrace that looked at the ocean. (note our room was not on the ocean, we had to take the shuttle down to the beach ... which took about five minutes). Shuttles run regularly. here are the pros and cons: PROS --Gorgeous facility and views --Spa is the nicest i've ever been too and the services were incredible and not very expensive. I had a massage almost every day and they were all excellent. --The spa itself looks out over the ocean and has a hot tub and whirlpool that looks out over the ocean as well. It was spectacular. --There is a building that is child free and a few that are not so you can choose what you like. --We actually liked the town of PV and had fun walking around down there CONS -- The beach is nice, but it's small. So you have to get their early to get a spot. But there are quite a few nice pools, including one on the beach, to choose from. --No other cons...this was a spectacular vacation...one of my favorites!!

Posted by on Dec 18, 2017

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Comment from Hotel Management

Dec 21, 2017 by Gerencia Garza Blanca

Dear Powers, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay, I am very happy you enjoyed your suite and had the chance to visit our award-winning SPA, which is indeed spectacular. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5 out of 5

Our first "Resort" & Mexico experience

Pros: The Service & Staff, the food choices and constant menu options, different everyday. The quiet remote feel, even with the main road nearby.
Cons: All rooms & patios are beautiful tile, but every chair moved sounds like fingernails on chalkboard. Adding felt or chair socks would correct this!
Location: The resort is located in a preserve. You can hike, kayak, snorkel, swim, paddle board within the resort. Or plenty of activities nearby.
My husband and I have never stayed at a "Resort" as accommodations. We always go very low key with a condo and kitchen. This was also our first time in Mexico. I choose this resort because of it's high ratings and the fact that this resort is located away from downtown Puerto Vallarte, near a preserve. The entire experience was unbelievable, totally relaxing, which was my goal. Biggest decision to make was what should we eat, will we be able to try all the items on the menus before we leave, or which pool should we hang out at. And those hammocks on your patio, WOW! The service and staff were first class, extremely friendly and sincerely cared about our stay. The food was over the top fabulous, fresh, tasty and healthy. The amount of activities you can do with tours or on your on, both "FREE" was incredible. Roberto, our kayak instructor was stellar! I truly can't say enough. We never felt it was too crowded at the pools, restaurants or grounds. Totally will be back!

Posted by , from Whidbey Island, WA on Mar 29, 2017

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Comment from Hotel Management

Apr 22, 2017 by Gerencia Garza Blanca

Dear Rebecca, Thank you very much for selecting Garza Blanca for your fist trip to Mexico, we feel honored! Thank you for giving such positive feedback and such great comments about our beautiful resort and wonderful staff. I look forward to have the pleasure to welcome you once again I the near future to paradise. Best regards, Eliezer Quiñones General Manager

5 out of 5

Perfect Location

First night was not very convenient as they oversold and gave me a completely different room then paid for. I will say they were very apologetic and the manager took care of me and my wife adequately for the inconvenience we hado endured. After that first night everything was perfect. Food was better than what I expected. Plenty of activities within close proximity to hotel. Overall if I had to pick a hotel in Puerta Vallarta I would choose Garza Blanca again.

Posted by , from California on Feb 25, 2017

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Comment from Hotel Management

Feb 27, 2017 by Gerencia Garza Blanca

Dear Pete, It was a pleasure to host you at Garza Blanca Resort. I am happy you had a perfect stay with us and I thank you for posting your comments. I apologize for the inconvenient with your room the first night and I am glad it was resolved to your liking. I look forward to welcome you once again to your home away from home. Warm regards, Eliezer Quiñones General Manager

5 out of 5

Beautiful hotel on beach

Extremely courteous and helpful staff. Gorgeous hotel located on private beach with many restaurants surrounding. Two different pool locations to choose from and balconies in each hotel room.

Posted by , from A on Feb 24, 2017

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Comment from Hotel Management

Feb 27, 2017 by Gerencia Garza Blanca

Dear Kristin, Thank you very much for selecting Garza Blanca as your vacation destination. I am delighted to read you enjoyed our wonderful resort, our beautiful beach and the courteous and helpful service of our valued staff. I hope to have the pleasure to assist you once again in the near future. Kind regards, Eliezer Quiñones General Manager

About the Garza Blanca Preserve Resort & Spa

Location Km. 7.5 A Barra De Navidad, Puerto Vallarta, JAL 48326

All-inclusive Details

All-inclusive room rates at Garza Blanca Preserve Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Cooking
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Sailboats
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Taxes

  • Kayaking included
  • Taxes not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at Garza Blanca Preserve Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Garza Blanca Preserve Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 2 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. A fitness center, spa services, and a complimentary children's club are also featured at the luxury Garza Blanca Preserve Resort & Spa. Free self parking and valet parking are available. This 5-star Puerto Vallarta resort is smoke free.

  • 165 guestrooms or units
  • 11 levels
  • 5 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2009
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (15.6 km / 9.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Garza Blanca Preserve Resort & Spa offers 165 accommodations. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available.

  • Luxury bedding
  • Rollaway beds (surcharge)
  • Telephone
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy breakfast daily from 7 AM to noon.

Blanca Blue - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Reservations are required.

Bocados STK - This restaurant serves dinner only. Open daily.

Aqua Azul - Overlooking the ocean and pool, this bar serves lunch only. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Racquetball/squash on site
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

Imagine has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Blanca Garza
  • Garza Blanca
  • Garza Blanca Preserve
  • Garza Blanca Preserve Puerto Vallarta
  • Garza Blanca Preserve Resort
  • Garza Blanca Preserve Resort Puerto Vallarta
  • Garza Blanca Resort
  • Garza Blanca Preserve Hotel Puerto Vallarta
  • Garza Blanca Preserve, Resort And Spa
  • Garza Blanca Preserve Resort Spa
  • Garza Blanca Preserve Resort And Spa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.