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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
5-star beachfront resort near Garza Blanca Beach

Choose dates to view prices

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

Relax by the infinity pool overlooking the ocean and distant mountains, with comfortable lounge chairs and umbrellas providing shade.
Relax by the pool surrounded by comfortable seating and expansive views of the surrounding landscape.
Relax in style with ocean views and comfortable seating.
Experience the serene coastal getaway with breathtaking ocean views from the hotel's hillside location.
Enjoy water sports and scenic views from our beachfront location.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390
  • Garza Blanca Beach
    ‪5 min walk‬
  • Los Arcos
  • Playa Gemelas
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Corner Suite North

View from room

Corner Suite North

  • 1367 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

10.0 out of 10
Exceptional
(8 reviews)
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Ultra Suites South Connected

  • 2135 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Penthouse North

  • 2852 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite South

10.0 out of 10
Exceptional
(1 review)
  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite South

9.4 out of 10
Exceptional
(3 reviews)
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds North

Suite two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)
  • 1066 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Master Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite South

8.0 out of 10
Very good
(1 review)
  • 1530 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite South

8.0 out of 10
Very good
(3 reviews)
  • 1067 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)
  • 2135 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner Suite South

  • 1317 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)
  • 1067 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite North

9.8 out of 10
Exceptional
(7 reviews)
  • 1065 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Ultra Corner Suite North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)
  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two bedroom Master Suite South

  • 2598 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite Two Double Beds South

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Puerto Vallarta

On the beach.With a stay at this South Zone resort, you'll be within half a mile (1 km) of Garza Blanca Beach and 2 miles (3 km) of Playa Gemelas. Also, Playa Mismaloya is within 3 miles (5 km) and Vallarta Zoo is within 6 miles (10 km).
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Garza Blanca Beach - 5 min walk - 0.3 miles
  • Playa Gemelas - 3 min drive - 2.4 miles
  • Playa Mismaloya - 5 min drive - 3.4 miles
  • Vallarta Zoo - 7 min drive - 4.3 miles
  • Malecon - 9 min drive - 5.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬7 min walk
  • ‪Noi - ‬9 min walk
  • ‪Hiroshi - ‬7 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

5-star beachfront resort near Garza Blanca Beach
Some rates at Hotel Mousai Puerto Vallarta Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Mousai Puerto Vallarta Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a health club, and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta resort.

  • 145 guestrooms or units
  • 18 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • 261 sq m of conference space
  • Built in 2014
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Mousai Puerto Vallarta Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels, DVD players, and pay movies. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and toilets with an electronic bidet.

This Puerto Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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  • Hot Tub
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4.4 out of 5, Excellent, 1,267 reviews
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The price is $332
Aug 12 - Aug 13
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

How close is Hotel Mousai Puerto Vallarta Adults Only to the airport?

Hotel Mousai Puerto Vallarta Adults Only is 12.5 mi (40-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on Jul 13, 2025 start from $298.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Mousai Puerto Vallarta Adults Only have an airport shuttle?

Hotel Mousai Puerto Vallarta Adults Only offers an airport shuttle 24 hours a day, on request, for a charge of USD 130 per vehicle, roundtrip.

How close is Hotel Mousai Puerto Vallarta Adults Only to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hotel Mousai Puerto Vallarta Adults Only offer free breakfast?

Free breakfast isn’t provided at Hotel Mousai Puerto Vallarta Adults Only, but continental breakfast is offered for a fee of between USD 15 and 40 per person. It's available every day from 7:00 AM to noon.

Is there a casino at Hotel Mousai Puerto Vallarta Adults Only?

No, there is no casino at this resort, but Vallarta Casino (14-min drive) and Winclub Casino Platinum (15-min drive) are nearby.

What time is check-in at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Hotel Mousai Puerto Vallarta Adults Only?

This resort offers free self parking and valet parking.

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Hotel Mousai Puerto Vallarta Adults Only features 4 outdoor pools.

Does Hotel Mousai Puerto Vallarta Adults Only have a restaurant?

There are 9 onsite restaurants, offering options like Japanese cuisine, ocean views, and al fresco dining.

Does Hotel Mousai Puerto Vallarta Adults Only have a spa?

Yes, this resort has a spa.

How close is Hotel Mousai Puerto Vallarta Adults Only to downtown Puerto Vallarta?

Hotel Mousai Puerto Vallarta Adults Only is 2.3 mi away from Mismaloya.

Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 961 reviews
Rating 8 - Good. 95 out of 961 reviews
Rating 6 - Okay. 32 out of 961 reviews
Rating 4 - Poor. 22 out of 961 reviews
Rating 2 - Terrible. 26 out of 961 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful. Our room was cleaned in the morning and in the evening. We would come back, and stay here again! Thank you!
Stayed 3 nights in Apr 2025

6/10 Okay

Stephani

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dropped the ball on many occasions during our stay. Very disappointed in the overall service, communication, and experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Jody

Stayed 1 night in Apr 2025

8/10 Good

Preston, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Narine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Amazing experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Todo muy bien gracias
Stayed 5 nights in Mar 2025

10/10 Excellent

Terry Durrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stayed 4 nights in Mar 2025

8/10 Good

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Stayed 3 nights in Mar 2025

4/10 Poor

Rodolfo Enrique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I paid for the north tower, they gave me the south tower and tried to play it off. They didn’t have the room I paid for but they only apologized but no compensation. I was going to use Uber but they said taxi cost the same at the hotel, the cab wanted to charge me 2x the quote. The conditioner had lotion in it and the wife was furious and we lost the reservations due to having to find conditioner at a store and wash again. All they did was apologize but didn’t find us resolution or compensation. Not staying at this “5 star” hotel again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amalya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simon at the Italian restaurant Nio on the property provided us with excellent service. All the staff members were excelllent and they all get 5 stars.
Stayed 5 nights in Mar 2025

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had an amazing experience!
Stayed 3 nights in Mar 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, excellent food and service, very friendly staff. It is a timeshare ( they do not call it that) but it is. Be prepared to be offered incentives to listen to a presentation that will last a few hours.
Stayed 3 nights in Feb 2025

10/10 Excellent

mark christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all inclusive stays out there. Had a great stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Andy, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Stayed 10 nights in Feb 2025

10/10 Excellent

Joanne

Stayed 1 night in Feb 2025

10/10 Excellent

Gary Richter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great food, incredible staff and service and the rooms are top notch with expansive ocean views.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ernesto, Whittier

Stayed 4 nights in Feb 2025

6/10 Okay

Stephanie, Solvang

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
Stayed 2 nights in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel, best service, great food!

This was the best one week vacation I’ve ever had. Lilith was our butler and we can’t say enough good about her. So good we will be back again next year.
Stayed 7 nights in Feb 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite place I have stayed in the world. The views are amazing, the food is delicious, and the amenities are top notch. Best of all is the service. From Alan at the pool to Simon at breakfast, they provide exceptional service while being personable and fun. We have been twice and are already planning our third visit.
Stayed 7 nights in Feb 2025

10/10 Excellent

Roxana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
Stayed 3 nights in Jan 2025

2/10 Terrible

Reza

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
Stayed 3 nights in Jan 2025