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Hotel Mousai Puerto Vallarta

5-star property
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 8 Travelocity Reviews

"Amazing property! Rooftop pool is a must see!! Highly recommended!!! " More

By a verified traveler on Thu 20 Jun 2019

Points Of Interest

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Hotel Description

5-star beachfront resort near Garza Blanca Beach

On the beach

Within a 10-minute walk of this South Shore Hotel Area resort, you'll find Garza Blanca Beach and Playa Gemelas. Los Arcos and Playa Mismaloya are also within 3 miles (5 km).

Poolside dining

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Outdoor spa tubs, free WiFi

The 72 soundproofed guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with satellite channels, and other amenities include outdoor private spa tubs and furnished patios.

Mousai Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$349* Per night/room Jun 3 - Jun 4

The Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra Mousai Corner Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mousai Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ultra Mousai Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mousai Corner Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Mousai Puerto Vallarta ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Mousai Puerto Vallarta

Everyone (3) Couples (5)
5 out of 5
Amazing property! Rooftop pool is a must see!! Highly recommended!!!

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 25, 2019 by Experience Manager

Dear David1 Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5 out of 5
Luxury hotel with luxury amenities! The view is spectacular especially at the roof top pool. The staff was very friendly and accommodating! The rooms were amazing! I would recommend doing the all inclusive if you plan on staying at the hotel most of the time. My only complaint would be the price of the hotel shuttle to and from the airport. With the price of the hotel stay i believe it should be free or half the price. Better off taking an Uber.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 21, 2019 by Hotel Mousai

Dear Guest, Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. It will be an honor for us to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager

5 out of 5
The staff was very professional and couteous throughout the entire stay! My Wife and I would like to thank Carlos and Elisa for all there help! This resort is breathe taking not one bad thing to say everything was excellent!!!

Posted by , from Chicago,IL on Nov 18, 2018

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Comment from Hotel Management

Nov 21, 2018 by General Manager

Good afternoon Mr. Henry, Thank you for taking the time to share your experience. We really appreciate your comments and we will be waiting for your next visit. Regards.

5 out of 5

Beautiful Birthday Trip

Pros: The rooftop infinity pool, personal jacuzzi and hammock located on our balcony.
Cons: Lower down the cost of the all inclusive. We do not drink, nor eat $300 of food per day. Cost is $150 per person.
Location: Beach
The hotel staff had decorated my room with lots of purple, silver and gold balloons for my birthday celebration. The view from our balcony was spectacular, especially the rooftop infinity pool!!! This was just as nice as the rooftop pool in Singapore (MBS). The rooftop infinity pool, personal jacuzzi and hammock on our balcony is the main reason why we decided to book a stay at this hotel. Breakfast was so delicious, it was included when we booked the room. It also came with complimentary mimosas and they are very generous with the portions. We did not opt for the all inclusive plan, as we do not eat nor drink $300 worth of food per pay. The cost is $150 per person, per day. So, in my eyes it wasn't worth the price. My fiance and I only eat 1-2 meals per day. The food and drinks at the hotel was not expensive. It is what I pay here in the states, if not less. I had a margarita for only $5 USD. They offer free non-motorsport activities, which was really nice, but we didn't get to try them, as we just lounged by the pool and their local beach at their sister property, Garza Blanca, instead. All in all, we will definitely return to Hotel Mousai again in the near future, if not sooner!

Posted by , from California on Apr 15, 2018

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Comment from Hotel Management

May 9, 2018 by MOD

Dear Serena Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

3 out of 5

Nice but pricey

Pros: The gym is great with a wonderful view and he place is well -maintained and super clean.
Cons: The music on the roof pool is too rhythmic and loud - doesn't stop day and night.
Location: It is isolated from everything, no direct access to the beach, although the trolley runs frequently, every 10-15 minutes. The beach itself is tiny.
A noisy hotel, the road downhill - the highway - has traffic day and night. Must sleep with the balcony door closed. The hotel and the restaurant are overpriced and the staff is overly friendly. So friendly, in fact, that they don't leave you alone for 5 minutes during the meal.

Posted by , from California, US on Dec 13, 2017

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Comment from Hotel Management

Dec 16, 2017 by Experience Manager

Dear Sharon Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Yanet Dorado Experience Manager Hotel Mousai

5 out of 5
Pros: The views from the pool and the room were remarkable.
Cons: Should not need to ask for fresh robes or shampoo and soap. The room was not cleaned very well or the trash emptied on one day.
We could not have picked a lovelier place to stay for a hotel and a location. The staff was always friendly and helpful and it was a great room to come back to everyday.

Posted by on Jun 10, 2017

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Comment from Hotel Management

Jun 17, 2017 by Gerente General

Dear Anonymous Thank you very much for your comments and for your honest feedback, we hope to have you back at our exclusive Hotel Mousai very soon! All the best Eliezer Quiñones General Manager

5 out of 5

Most amazing experience!!!

Pros: EVERYTHING!! Amazing rooms amazing staff amazing vibe!
Location: RELAX! Use the rooftop pool as much as possible!
WOW! I had feared booking online due to horror stories that i have heard from friends. This hotel exceeded any expectation I could have ever had. From the moment you drive into the property you feel as though you have entered a world of excellent service and supreme luxury!!!!!

Posted by , from Israel on Dec 15, 2015

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Comment from Hotel Management

Nov 4, 2018 by Experience Manager

Dear PLUR Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5 out of 5

Modern Hotel with absolutely stunning views!

Pros: The hotel also had tons of activities that were free everyday (yoga, hiking the river and to a waterfall, kayaking, snorkeling at the arches).
Location: Hotel Mousai was on a preserve, about a 10 minute taxi or bus ride from downtown. They had all the beach activities (kayaking, paddle board) for free
Hotel Mousai's staff gave us the best honeymoon experience. They had a cold towel and refreshing drink ready for us the moment we stepped out of our taxi. We were upgraded to an amazing room on the 11th floor. Room 6116 was a corner room with views of both the mountains and the ocean. From our room and especially from our balcony we had the most amazing views of the sun setting over the ocean. We had a relaxing time in our hotel room (jacuzzi on the balcony, relaxing on the hammock, and sleeping on the most comfortable bed). We also participated in the many activities the hotel offered. Tito the activities guide took us on hikes along the river which led to a waterfall that you could swim in. We also took a cooking class and went kayaking and snorkeling along the arches. It was a wonderful 6 days for us!

Posted by , from SF, Ca on Aug 11, 2015

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Comment from Hotel Management

Nov 4, 2018 by Experience Manager

Dear newlywed Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

About the Hotel Mousai Puerto Vallarta

Location Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL 48390

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 23 March 2020 to 31 May 2020 (dates subject to change).

This property is closed from 23 March 2020 to 31 May 2020 (dates subject to change).

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Local beverages and soft drinks only
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Mousai Puerto Vallarta you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers an outdoor tennis court, a spa tub, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free. Smoking is allowed in designated areas at this 5-star Puerto Vallarta resort.

  • 1 building
  • 72 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 2808 sq ft of conference space
  • 261 sq m of conference space
  • Built in 2014
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (17.8 km / 11 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Mousai Puerto Vallarta offers 72 accommodations with outdoor private spa tubs and iPod docking stations. Rooms open to furnished patios. These individually decorated and furnished accommodations have separate living rooms. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels, DVD players, and pay movies. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Puerto Vallarta resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private outdoor hot tub
  • Private patio (furnished)
  • Living room
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.

Hiroshi - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves dinner only.

The Terrace - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

BOCADOS STK - Overlooking the ocean, this steakhouse specializes in international cuisine and serves breakfast, lunch, and dinner.

The Rooftop - This poolside rooftop bar specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Blanca Blue - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Beach yoga on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Spa Imagine has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Mousai Puerto Vallarta

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Airport shuttle fee: USD 35 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mousai
  • Mousai Hotel
  • Mousai Hotel Puerto Vallarta
  • Mousai Puerto Vallarta
  • Hotel Mousai Puerto Vallarta
  • Mousai
  • Hotel Mousai Puerto Vallarta Puerto Vallarta
  • Mousai Puerto Vallarta Puerto Vallarta
  • Mousai Puerto Vallarta Resort
  • Hotel Mousai Puerto Vallarta Resort
  • Hotel Mousai Puerto Vallarta Puerto Vallarta
  • Hotel Mousai Puerto Vallarta Resort Puerto Vallarta

You should know

  • Hotel Mousai Puerto Vallarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Added Benefits

Book a stay in any room or rate category and receive free kayaking, paddle boarding, snorkeling, hiking, and yoga lessons.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.