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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property
Upscale beachfront hotel with 4 outdoor pools

Choose dates to view prices

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Aerial view
Front of property
4 restaurants, breakfast, lunch served; local and international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • 24/7 front desk
  • Spa

Explore the area

View in a map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Place, Cathedral of Our Lady of Guadalupe
    ‪19 min walk‬
  • Place, Go Karts
    ‪19 min walk‬
  • Place, Paradise Adventure Park / Canopy Indio
    ‪6 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Resort View Double

8.6 out of 10
Excellent
(9 reviews)
  • 427 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Resort View King

8.6 out of 10
Excellent
(4 reviews)
  • 427 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Partial Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • 427 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(13 reviews)
  • 427 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Ocean View King

8.2 out of 10
Very good
(10 reviews)
  • 427 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)
  • 427 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Balcony King

  • 534 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • 534 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Jacuzzi Double

  • 534 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • 534 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Hacienda King

9.0 out of 10
Wonderful
(4 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Puerto Vallarta

Beachfront retreat .Within 2 miles (3 km) of this Puerto Vallarta hotel, you'll find Go Karts and Cathedral of Our Lady of Guadalupe. Paradise Adventure Park / Canopy Indio and El Salado Estuary State Park are also within 3 miles (5 km).

What's nearby

  • Cathedral of Our Lady of Guadalupe - 19 min walk - 1.0 mile
  • Go Karts - 19 min walk - 1.0 mile
  • Paradise Adventure Park / Canopy Indio - 6 min drive - 1.9 miles
  • Cruise Ship Terminal - 9 min drive - 6.9 miles
  • Campo de Golf Ixtapa - 10 min drive - 1.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

  • ‪Fat Tony's Pizza - ‬5 min drive
  • ‪El Cochiloco - ‬5 min drive
  • ‪El Zarape - ‬5 min drive
  • ‪La Pizza House - ‬5 min drive
  • ‪La Fory Fay - ‬6 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Upscale beachfront hotel with 4 outdoor pools
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11141 sq ft of conference space
  • 1035 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Krystal Grand Nuevo Vallarta – All Inclusive
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  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 1,398 reviews
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The price is $296
Dec 3 - Dec 4
Total with taxes and fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Handrails in stairways (40 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

How close is Krystal Grand Puerto Vallarta All Inclusive to the airport?

Krystal Grand Puerto Vallarta All Inclusive is 5.5 mi (17-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on Dec 7, 2025 start from $213.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Grand Puerto Vallarta All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Grand Puerto Vallarta All Inclusive.

How close is Krystal Grand Puerto Vallarta All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Grand Puerto Vallarta All Inclusive offer free breakfast?

Krystal Grand Puerto Vallarta All Inclusive does not offer free breakfast.

Is there a casino at Krystal Grand Puerto Vallarta All Inclusive?

No, there is no casino at this hotel, but Winclub Casino Platinum (10-min drive) and Vallarta Casino (10-min drive) are nearby.

What time is check-in at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM.

Is there free parking at Krystal Grand Puerto Vallarta All Inclusive?

Free parking is not available at this hotel. Valet parking is available for MXN 55 per night.

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Krystal Grand Puerto Vallarta All Inclusive features 4 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Krystal Grand Puerto Vallarta All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine, a beachfront location, and ocean views.

Does Krystal Grand Puerto Vallarta All Inclusive have a spa?

This hotel has a spa, which features hot stone massages, reflexology, and body treatments.

How close is Krystal Grand Puerto Vallarta All Inclusive to downtown Puerto Vallarta?

Krystal Grand Puerto Vallarta All Inclusive is 3.1 mi away from Puerto Vallarta.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 183 out of 445 reviews
Rating 8 - Good. 105 out of 445 reviews
Rating 6 - Okay. 78 out of 445 reviews
Rating 4 - Poor. 47 out of 445 reviews
Rating 2 - Terrible. 32 out of 445 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bedbugs…. We were there for 3 nights and luckily we only had one night left and I appreciate that we were moved immediately after we found the bedbugs in the middle of the night because we got woken up by a smoke alarm that was triggered in the building and saw the bedbug crawling on the bed. Staff immediately moved us to a different room and was very attentive. Unfortunately it doesn’t change the fact that there were bedbugs.
Stayed 3 nights in Jul 2025

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed.
Stayed 4 nights in Jul 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se tenía que hacer fila y esperar unos 20 min para entrar al buffet . El colchón ya estaba súper sumido . Muy incómodo . Comida 8/10 .
Stayed 1 night in Jul 2025

4/10 Poor

Cynthia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived around 2pm to join a larger group of friends and family that were in Puerto Vallarta for the weekend. We Tried to check in on the Krystal Grand side but Juan rudely told us that our reservation was only for 1 person and that we needed to go complete our check in on the Hacienda side of the property. On the Hacienda side the check in person that assisted us called someone to explain that we booked through Expedia and the reservation was intended for 2 people. They allowed it, registered us and told us our room would be ready after 3pm. We returned at 3pm for our keys and when we arrived at our room the AC was not working. It was set at 65 but the room temp was 82. We called maintenance and they sent someone after we called 3 times. The maintenance guy "released some trapped air" and told us to give it about 30 minutes. After 30 minutes we didnt feel an improvement and asked to be switched to another room. First they told us they were fully booked and couldn't accommodate and after expressing our frustration we were assisted by another person that claimed he was going to hook us up with an upgrade. The upgrade was useless to us and all we asked for was the type of room we pre-paid with an AC that works. After all that they assigned us a room and when we got there they keys didnt work. The administration staff is a nightmare. If it wasn't for the service staff we wouldnt even rate this place a 1 star.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Beach, pool
Stayed 3 nights in May 2025

8/10 Good

Tamilla

Stayed 7 nights in Jul 2025

2/10 Terrible

Josephine Lopez

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tiene algunas áreas un poco descuidadas pero las habitaciones están muy bien. La parte de La Hacienda está excelente.
Stayed 3 nights in Jul 2025

6/10 Okay

Acie

Liked: Staff & service
Disliked: Property conditions & facilities

Krystal Grand Resort in Puerto Vallarta.

I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.
Smallest bathroom in history
Missing light fixtures
Outside view of Krystal Grand Resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención por parte del staff
Stayed 4 nights in Jul 2025

6/10 Okay

Bernard J

Traveled with partner
Disliked: Amenities
Ok hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Alejandra, Revere

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
El lugar en las fotos se ve muy nuevo pero en realidad no lo es, las instalaciones les falta un poco de limpieza, y mantenimiento. El cuarto estaba muy sucio, yo viajé con mi bebé de 10 meses gateando y el piso del cuarto lo tuve que limpiar con una toalla mojada para que el nene pudiera gatear tranquilo, además la limpieza que hacían diario era muy básica, medio tendieron la cama y sacaron la basura. Entiendo que no es la opción más cara pero creo que la limpieza es importante.
Stayed 3 nights in Jun 2025

2/10 Terrible

Estrella

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had an extremely disappointing experience at this hotel. From the moment I arrived, there were issues. They couldn’t find my reservation even though I had a confirmation and it took a long time to sort out. Once I finally got to my room, things only got worse. There were roaches, the air conditioning didn’t work properly, and rain started leaking into the room, along with water dripping from the ceiling. It was honestly unsafe and completely unacceptable. I brought up the problems to the staff, but the overall response felt unhelpful and disorganized. It was one issue after another, and I wouldn’t recommend this place to anyone. Save yourself the stress and book somewhere else.
Stayed 3 nights in Jun 2025

8/10 Good

Rajadurai Anton

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Krystal Grand Stay

There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay.
Stayed 4 nights in Jun 2025

6/10 Okay

Kimberly

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.
Stayed 2 nights in Jun 2025

4/10 Poor

Brittany

Traveled with family
Stayed 3 nights in Jun 2025

6/10 Okay

April

Traveled with family
Disliked: Property conditions & facilities
Where do I start 1) room appeared nice. Beds were comfortable 2) I was told I could not have inflatable tube for my 3&5 year old but all the local Mexicans could. Caucasian or Canadians weren’t allowed I guess 3) next day I was also told my 3&5 year old were not allowed to jump in the pool but again everyone else was allowed. 4) food was as limited but good. 5) drinks were good and servers around the pool were great 6) French resto was only one I tried and was great. 7) we had heavy rain day 3 that flooded out entire room. It was coming in the ceiling. When I went to talk to Libby I was in ankle deep water. The entire hotel was as falling apart. The ceilings all had holes and water pouring out them. Got moved to another room which was nice but on the 4th floor and the elevators were all not working. So I had to carry my kid and stroller up and down 4 flights of stairs 8) I wanted to use an umbrella to take a walk and was told I was not allowed Enjoyed ourselves as much as we could but would not go back or refer friends there sadly. This hotel needs a massive renovation
Stayed 5 nights in Jun 2025

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.
Stayed 4 nights in Jun 2025

6/10 Okay

gabino

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Eva

Stayed 3 nights in Jun 2025

6/10 Okay

Ila

Traveled with family
Liked: Staff & service
I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
Stayed 6 nights in Mar 2025

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
View from Sushi Bar.
Sangria and Piña Colada.
Ceviche, good.
Aguachile, good.
Stayed 3 nights in May 2025