"Our home away from home. Love this place. " More

By a verified traveler on Fri 17 Nov 2017

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Hotel Description

An all-inclusive stay in the heart of Puerto Vallarta awaits you at Buenaventura Grand Hotel & Great Moments - All Inclusive. Within a 5-minute stroll you'll find Teatro Vallarta and Camarones Beach within a 15-minute walk. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LED TVs with digital channels are featured in all 234 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide free refreshments. You'll find nice touches like slippers and free toiletries to enhance your stay. Free bottled water, safes, and hair dryers are also available.

A day of pampering at SHAKTI can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Frutas y Flores, serves international cuisine and is open for breakfast, lunch, and dinner. La Cabaña is the resort's own bar. Spend the day at the beach and enjoy the onsite free kids' club, health club, and spa tub. 111 square feet (10 square meters) of event facilities include a meeting room, and other business amenities include a business center. Other amenities include free WiFi in public areas, a steam room, and a kids' swimming pool. There's also the convenience of free valet parking.

With a stay at this 4-star Puerto Vallarta resort, you'll be 0.9 km (0.6 mi) from Malecon.

Resort Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$172 per night

Resort Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room Ocean View Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buenaventura Grand Hotel & Great Moments - All Inclusive ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Our home away from home. Love this place.

Posted by , from Portland, Or on Nov 17, 2017

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5 out of 5

Honeymoon

At first we were given the wrong room, but they fixed it promptly. Construction is going on, but it's better to have that going on rather then letting it run down. The resort is gorgeous and very clean. Staff is very accommodating & friendly! Food is amazing!

Posted by , from Hot Springs, AR on Jul 12, 2017

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Comment from Hotel Management

Aug 13, 2017 by Eidel R, General Manager

Dear Tammy & Paul we are happy to hear that your stay was this good buy also we apologize for the inconveniences you may did have, we are in constant improvement for you, in order to make your next stay a memorable time

2 out of 5

Disappointing hotel

Pros: It was clean
Cons: Everything
Location: You had to walk a good ways or take a cab to different things.
My experience at this hotel was Disappointing. The hotel had on going construction which was noisy. The room was disappointing to small and they called this the honeymoon suite. The waiters at the restaurant were slow and most of the time you had to remind them of your drink order. The hotel was very clean and the hotel staff were very nice.

Posted by , from Llano, Texas on Jun 26, 2017

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Comment from Hotel Management

Jul 9, 2017 by Front Desk Manager

We appreciate very much your comments, we hope you can be back soon so you can see the whole improvements and give you the service you deserve

3 out of 5

Not so great for grown-ups

Pros: Nice room (upgraded to a honeymoon "suite.") Nice staff, good location.
Cons: Better food, better drinks. More electric outlets in rooms. GFCI in bathroom. Jacuzzi available later and also hotter.
Location: Close enough to walk to the boardwalk for shops and restaurants. Nice beach.
Maybe it was just timing, but the property was filled with college spring breakers- getting drunk and causing trouble. I think they were attracted due to the price. The price was good, but as they say, you get what you pay for. Our room was nice, but there were a few issues. There are no GFCI plugs in the bathroom - I got a pretty back electric shock from the make-up mirror. (the manager gave me a half-hour massage as compensation.) Housekeeping replaced only some of our towels daily, not consistent. Overall the food and bars were rather disappointing, especially the "specialty restaurant." Activities and shows were mediocre. And the only jacuzzi was in the spa, which was closed at night (when you'd want to use it.) Staff was good, location was good. It worked out ok for our family who wanted to be close to the boardwalk.

Posted by , from San Diego on Mar 20, 2017

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5 out of 5

Fabuloso!!

The hotel may be older but that's what gives it character. While I was there, every bit of the property was shining clean. All landscaping, foliage, palms were healthy and beautiful. But the very best part of my stay there... the wonderfully fabulous staff!! It takes very special people to make hard work look easy, and they sure do it! So much kindness, patience, helpfulness, smiles, fun and laughs. What a wonderful, comfortable and unpretentious resort. Can't wait to go back!

Posted by on Mar 14, 2017

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Comment from Hotel Management

Mar 29, 2017 by La Gerencia

Your kind words summarize what we strive for every day. We feel deeply motivated by your words. Thank you for staying with us! We all hope to welcoming you again. Warm regards,

2 out of 5

Not the best trip...

Pros: location
Cons: communication - Tried contacting the hotel for weeks explaining 6 people were coming in for a birthday and no one would respond.
Location: Great location
Booked a trip for 6 people for a 40th birthday trip that turned into a big disappointment. The hotel description is misleading. they say they have 5 restaurants and a coffee bar. They have 1 buffet and 1 ala cart restaurant. They say they enforce a dress code in the ala carte to make for a great experience, but allow certain people in t-shirts and shorts. The rooms were small and dirty. One group had to change because the heat was unbearable. Another party was next door to some kids who destroyed their room (breaking mirrors in the middle of the night, etc). Some of the staff like Marco and Cristian went out of their way to try and make certain experiences wonderful and other staff would ignore you completely. I have traveled to many all inclusive so understand the more you tip the better the service, didn't seem to work here. They advertise many drinks (martinis, mojitos, etc they never have the ingredients for. On the bright side, the hotel is in a wonderful location and has some wonderful beach front. The pools are all very small and so full of kids you can't really use them, but they are well maintained and pretty. All bars close except for one very early and that bar closes once they run out of ingredients. Also, understand if you do want to try the ala carte you have to be one of the first 15 people downstairs every day to make a reservation and ala carte doesn't mean order what you want the chef has a menu and you eat it or else.

Posted by , from Dallas, TX on May 10, 2016

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Comment from Hotel Management

Aug 17, 2016 by GM

Dear guest: Thanks for your fantastic review, we are working on improve our services and to avoid any situation like this in the future.

4 out of 5

Amazing location, incredible staff!

Pros: Staff is top-notch; breakfast was amazing; the grounds were beautiful; the spa was great; easily accessible from the airport; easy walk to downtown!
Cons: The wi-fi desperately needs to be improved. People were unable to reliably send/receive iMessages or send/receive e-mails. Also improve dinner buffet.
Location: Perfect location. 10 minute walk to the beautiful Malecon. Right on the beach. Lots of shops and restaurants nearby. Get out and enjoy! Its beautiful.
5 friends and I booked two rooms for a 5-night beach getaway. The rooms were clean and the beds were comfortable. They were even able to place a rollaway bed in each of our rooms which was awesome. The staff were all friendly and attentive, but not in your face. They made such a difference! The breakfasts were amazing and the drinks were great. Multiple bar options with different menus that kept it interesting. Lunch in the restaurant practically on the beach was good. For dinner, I highly recommend you get a reservation for the fancier dining option for as many nights as you can (except on Fridays). The more casual dining option is buffet-style and not nearly as nice as the more formal dining option. In general we wished the casual dining buffet had more mexican dishes, although my group may be more culinarily adventurous than some. On Fridays they have their Fiesta Mexicana. Do not miss it!! It happened on our first night there and we did not realize how good we had it. All the food was amazing. Wish I could have had that meal every night! I took advantage of the beautiful spa and got a deep tissue massage. The spa itself is open air and overlooks the beach/ocean. Hearing the waves as I got my massage was pretty wonderful. Definitely recommend it! Some people in their reviews complain about the vendors on the beach. Yes, the vendors are there, but I have found they are on most of the beaches I have been to in Mexico, and what they're selling is actually pretty great!

Posted by on Mar 16, 2016

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Comment from Hotel Management

Mar 20, 2016 by concierge

Dear Guest: we apreciatte your cons and we are working hard to have it ready for all our guests ,we will pass your comments to general management in order for them to place it on the table and see what improvement can be done. we hope that you can join us in a close future to keep pampering you and your family. Regards Hazael M Cano /concierge

3 out of 5

Relaxing Monday thru Thursday

Pros: Relaxing and easy going.
Cons: I would improve the music in the restaurants. Disney kid music on the weekends during breakfast. We need some other soft music.
Location: The location can't be beat. Close to everything.
Very nice. Relaxing. Beach can't be beat. Bring swim shoes - many rocks. On weekends it is packed with locals which is fine but not at relaxing. Food is good. Rooms are good. Many things to enjoy about this all in one. The price was right also.

Posted by , from New York, NY on Dec 2, 2015

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Comment from Hotel Management

Dec 13, 2015 by Fabian

Thank you for your feedback, we are taking notes about your suggestion, thank you for choosing us like your Home Away From Home. best wishes J. Fabian Yerena Ch. Rooms Division Manager

3 out of 5

Pool/Restaurant

Pros: The staff and the close proximity to the Malicon.
Cons: Have some daily lunch specials on the menu. This visit it was the same menu everyday. Also install some ceiling fans in the main lobby
Location: Location is within walking distance to many places to eat & shop.
I traveled a long way to use this hotel and once again the main pool and main restaurant were closed for remodeling upon my arrival. I've been to this hotel 3 times before and at least 1/2 of my visits have had the pool/restaurant closed when I arrived. If I would have known these were going to be closed I wouldn't have booked at this hotel. Either let me know up front the weeks you're going to perform maintenance so I can book elsewhere or else don't charge me full price if all your facilities aren't open.

Posted by , from USA on Oct 27, 2015

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Comment from Hotel Management

Nov 30, 2015 by Fabian

Thank you for your comments, yes we have to do some maintenance to the pool and few changes in our main restaurant, but the other 2 pools and the other restaurant were open, we are really sorry to this happened when you are coming. we hope you can give us another chance to show you all the changes we made. cordially, J. Fabian Yerena Ch. Rooms Division Manager

4 out of 5

Happy vacation in buenaventura hotel

Pros: I like the area close to bus stop and the malecon
Cons: I wold like to add maybe a couple fans in the middle of the Flores restaurant
Location: Go to some clubs or malecon walking.enjoy of the hotel beach or la playa Delos muertos is a popular place
I have good time there the staff really helpfully when I get my room y hasn't balcony , so I ask on the front desk and they gave another with really nice view the food is good .

Posted by , from hillsboro or on Sep 2, 2015

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Comment from Hotel Management

Sep 5, 2015 by Hotel BVG

Dear Maria: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay, will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge

About the Buenaventura Grand Hotel & Great Moments - All Inclusive

Location Avenida Mexico 1301, Puerto Vallarta, JAL 48350

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Buenaventura Grand Hotel & Great Moments - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 111 square feet (10 square meters). A children's pool, a steam room, and spa services are also featured at the family-friendly Buenaventura Grand Hotel & Great Moments - All Inclusive. Valet parking is free.

  • 234 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 111 sq ft of conference space
  • 10 sq m of conference space
  • Built in 1982
  • Breakfast available (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Free parking nearby

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (7.5 km / 4.6 mi)
  • Parking: Free valet parking

Room Amenities

Buenaventura Grand Hotel & Great Moments - All Inclusive offers 234 air-conditioned accommodations with free minibar items and safes. 32-inch LED televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Frutas y Flores - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sunset / Beach Club - This beachfront restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Corazón Contento - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Cabaña - This bar is located on the beach.

24-hour room service is available.

Nearby Activities

The hotel offers 2 main pools, a children's pool, and an activities pool. Your days at Buenaventura will be full of unforgettable adventures. Enjoy water sports, kayaking and boogie boards, ping pong, water polo and scuba lessons at the pool. There are plenty of activities for all ages, including themed nights and visits to the hottest nightclubs in downtown.



The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Personal motorized watercraft on site

Spa Services

The full-service, beachfront SHAKTI Spa features 2 treatment rooms, as well as an oversize rooftop spa tub, all with views of the Pacific Ocean allowing your mind and body to relax as the waves murmur in the distance. Services include body scrubs, facials, beauty services, aromatherapy treatments, and 4-hand massages on the beach. Guests under 18 must be accompanied by an adult. Advance reservations are required for all spa services.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Buenaventura Grand Hotel & Great Moments - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Buenaventura
  • Buenaventura All Inclusive
  • Buenaventura Grand
  • Buenaventura Grand Hotel
  • Buenaventura Grand Hotel All Inclusive
  • Buenaventura Grand Hotel All Inclusive Puerto Vallarta
  • Buenaventura Grand Puerto Vallarta
  • Buenaventura Hotel
  • Hotel Buenaventura
  • Buenaventura Hotel Puerto Vallarta
  • Buenaventura Puerto Vallarta
  • Buenaventura Grand Hotel Puerto Vallarta
  • Buenaventura Beach Hotel Puerto Vallarta
  • Buenaventura Grand Hotel Great Moments All Inclusive
  • Buenaventura Grand Great Moments Puerto Vallarta
  • Buenaventura Grand Great Moments
  • Buenaventura Grand Hotel Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.