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Buenaventura Grand Hotel & Great Moments - All Inclusive

4-star property
Avenida Mexico 1301, Puerto Vallarta, JAL 1-855-201-7819
3.9 out of 5
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See all 28 travelocity Reviews

"The staff was always friendly, the food was good. I really loved that they had great Mexican options and not American fare in the buffet restaurant. W ... " More

By a verified traveler on Mon 20 Sep 2021

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Hotel Description

4-star all-inclusive property near Camarones Beach, connected to a shopping center

On the beach

At this Colonia 5 de Diciembre property, you'll be within a 5-minute walk of Camarones Beach and Teatro Vallarta. Malecon is 0.6 mi (1 km) away.

All-inclusive

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy perks like free self parking.

Free WiFi, LED TVs

The 231 guestrooms boast modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Resort Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$180* Per night/room Dec 12 - Dec 13

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Room ROH Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort Room Renovated King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buenaventura Grand Hotel & Great Moments - All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Buenaventura Grand Hotel & Great Moments - All Inclusive

Everyone (17) Couples (6) Family (6)
3 out of 5
The staff was always friendly, the food was good. I really loved that they had great Mexican options and not American fare in the buffet restaurant. What I did not appreciate was our room was always humid, my clothes always felt wet. Also saw cockroaches in the room. Killed a few and left them on the floor for the housekeepers to see, they were still there when I got back to my room! They don't sweep or mop the rooms!!! I would go back for the service and food but the rooms were a disappointment and the bugs will definitely keep me away from staying in this hotel again.

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 22, 2021 by Customer Service - Buenaventura Hotels

Dear guest, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, it is disappointing to learn that we fell short due to some aspects not meeting your expectations. Best Regards

2 out of 5

Posted by , from Seattle on Sep 23, 2020

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Comment from Hotel Management

Oct 3, 2020 by Guest Service

Dear Gcp, Thank you for taking the time to share with us your opinion and your feedback about our service. We will thoroughly analyze the areas of improvement you mention, and will look for ways to advance in these services. We hope to have you back in the future, and to get the chance to show you the advancements made and improve your opinion about us. We remain at your service, Fernanda Baez

4 out of 5
The food was not as good this year as last year, mainly lunch and dinner options. Still a great deal, we will just eat outside of the hotel more next time.

Posted by on Feb 27, 2020

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Comment from Hotel Management

Feb 29, 2020 by Guest Service

Dear Guest, Thank you so much for reserving with us at Buenaventura and thank you for taking the time to write about your experience with us. Your feedback will help us to look all about this situation and our chefs work hard everyday for make the best food for you, our intention is always to give the best to each and every one of our guests without distinction, and create something incredible and unforgettable from your stay. We want you to come back on your next vacations. Best Regards Fernanda Baez Guest Service .

5 out of 5
Always wonderful fun staff and cleanliness. Will continue to keep going there.

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by Guest Service

Dear Mj, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

2 out of 5
This is the second time I’d stayed here. The first time was great. The second time now a few years later the place was horrible. The facility is horrible. The beach, what beach? The staff well I can’t speak for all but most of them horrible. Very disappointed.

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 21, 2020 by Guest Service

Dear Guest, Thank you so much for reserving with us at Buenaventura and thank you for taking the time to write about your experience with us. I am sorry to know the perspective you had of us on this occasion that was with us. Our staff works hard to improve service and quality towards you doing different things for you. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

3 out of 5
I like the location,and I didn’t like the beach much

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by César Soto General Manager

Hello! We are very sorry to read about the beach, but we had open two pool special for our guest, unfortunately the weather make our beach a little dirty but we hope in your next vacations you visit us back again with a better weather.

4 out of 5
The pool was under construction and not available

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 25, 2019 by Guest Service

Dear Guest, Dear guest, Thank you for taking the time to share with us your opinion and your feedback about our service. We will thoroughly analyze the areas of improvement you mention, and will look for ways to advance in these services. We remain at your service

4 out of 5
The Resort is located smack dab in the middle of downtown and just seconds from the Malecon Boardwalk, which has so much to see and do. When you check in they will have you sit down and talk about their "Members" option (Time Share). Honestly, I wasn't interested and was glad a friend had already told me about this. Check in is at 3pm, but fortunately they give you your wrist band as soon as you arrive and you can enjoy the amenities until your room is available. We got the Honeymoon Suite and it was so worth the $30/night extra, for a great room with an amazing view. The adult pool with the loungers in it is a great touch. Understanding what times meals are and where you need reservations and where you don't wasn't clear in the beginning. Honestly go to guest services, and they are very kind and will help you understand anything your unsure of. Reservations are made between 10 and Noon at guest services for that evenings meals if you chose to have a nice sit down meal outside of the buffet location. If you want to go on an adventure (ZipLine, Snorkel, etc...) I would suggest setting something up with the desk next to guest services in the resort. This will guarantee your trip is legit. Lots of people on the street want to sell you an adventure, but you should be careful about what is legit and what is a scam. Honestly, my trip through the resort was cheaper than I could have ordered it directly from my vendors website. All in all it was a great resort...

Posted by , from Oregon on Jul 29, 2019

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3 out of 5
We had a good time here! Everything was very clean and the staff was so nice. We’d be laying on the beach or at the pool, then staff would be quick to ask us if we needed another drink or food. We felt very safe here as there was security that would walk around and lot’s of families with kids. We weren’t a big fan of the food so after a few nights we ended up venturing out into Puerto Vallarta downtown for something else. The reservation for the a la carte was sub par. It was the same menu every night and the options were okay. Drinks were watered down too and were okay. Even though rated a 4/5 star hotel we’d probably give it a 3/5 star.

Posted by on Jul 19, 2019

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4 out of 5
Beautiful grounds and very close to the Malecón and shopping. The food was great but did not like that they aren’t always open in the buffet restaurant at least. And that they open kind of late, for you to eat breakfast before going on the excursions. The beds were comfortable and room were clean. Would go back.

Posted by on Jun 4, 2019

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About the Buenaventura Grand Hotel & Great Moments - All Inclusive

Location Avenida Mexico 1301, Puerto Vallarta, JAL 48350

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Buenaventura Grand Hotel & Great Moments - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this property measures 111 square feet (10 square meters). A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the business-friendly Buenaventura Grand Hotel & Great Moments - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Colonial Puerto Vallarta property.

  • 231 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 111 sq ft of conference space
  • 10 sq m of conference space
  • Built in 1982
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Buenaventura Grand Hotel & Great Moments - All Inclusive offers 231 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Frutas y Flores - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sunset / Beach Club - This beachfront restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Corazón Contento - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Cabaña - This bar is located on the beach. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby

Spa Services

SHAKTI has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Buenaventura Grand Hotel & Great Moments - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Buenaventura
  • Buenaventura All Inclusive
  • Buenaventura Grand
  • Buenaventura Grand Hotel
  • Buenaventura Grand Hotel All Inclusive
  • Buenaventura Grand Hotel All Inclusive Puerto Vallarta
  • Buenaventura Grand Puerto Vallarta
  • Buenaventura Hotel
  • Hotel Buenaventura
  • Buenaventura Hotel Puerto Vallarta
  • Buenaventura Puerto Vallarta
  • Buenaventura Grand Hotel Puerto Vallarta
  • Buenaventura Beach Hotel Puerto Vallarta
  • Buenaventura Grand Hotel Great Moments All Inclusive
  • Buenaventura Grand Great Moments Puerto Vallarta
  • Buenaventura Grand Great Moments
  • Buenaventura Grand Hotel Spa All Inclusive
  • Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
  • Buenaventura Grand Great Moments All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.