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4.6 out of 5

"Staff was amazing and so friendly. Area was so beautiful and room was clean and spacious. " More

By a verified traveler on Wed 08 Jun 2022

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Hotel Description

4.5-star beachfront aparthotel near Playa de los Muertos

Beachfront retreat

Your stay at this South Shore Hotel Area aparthotel places you within 2 miles (3 km) of Conchas Chinas Beach and Playa de los Muertos. Los Muertos Pier and Malecon are also within 3 miles (5 km).

All-inclusive

This all-inclusive aparthotel features a full-service spa, 4 outdoor pools, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Families will appreciate the free kid's club and onsite laundry facilities.

Free WiFi, LED TVs

The 335 apartments feature free WiFi, LED TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.

Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$400* Per night/room Jul 18 - Jul 19

Club Ocean View Swim Up Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Ziva Puerto Vallarta - All Inclusive ratings based on 31 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (8) Couples (11) Family (6)
5 out of 5
Staff was amazing and so friendly. Area was so beautiful and room was clean and spacious.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 10, 2022 by Daniela Quintero- Social Media Coordinator

Dear Evelyn, Thank you for your kind comments and high recommendations of our resort. We are so happy that you enjoyed the food and the attentive service from our group of associates who find true pleasure in offering “service from the heart”. I will be more than happy to convey to them your praise and recognition. We would love to welcome you back many more times to our irreplaceable slice of paradise! With the Service from the Heart,

5 out of 5

Posted by , from Kalispell on Feb 17, 2022

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4 out of 5
Very friendly staff and willing to help with anything. Very nice place

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by Fernando Cardoso

Dear guest, Thank you for your rating! With service from the heart

5 out of 5
We had absolutely the most spectacular time! We were greeted with cool towels and a refreshing drink, check-in was a breeze, and then Nico escorted us to our room with our luggage. I felt like royalty the moment I arrived. The resort was easy to navigate, food was spectacular, syaff was so friendly, and there were so many activities to do during the day. Not to mention the breathtaking views of the beach. We cannot wait to go back.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 8, 2021 by Fernando Cardoso

Dear; We thank you once again for your preference, know that we will be waiting for your prompt return with open arms, and please know that you have in us a family and a second home here in Puerto Vallarta! With Service from the Heart,

4 out of 5
The location is fabulous. Not a fan of the drinks or food.

Posted by , from Little elm on Sep 30, 2021

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Comment from Hotel Management

Sep 30, 2021 by Fernando Cardoso

Dear Brian; I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding our drink and food options, the voice of our guests is very important for us, it helps us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart,

5 out of 5
Everything was excellent food , staff ,room I would recommend this place to anyone I heard a lot about the food was not all that . But it was very good

Posted by on Sep 2, 2021

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Comment from Hotel Management

Sep 2, 2021 by Fernando Cardoso

Dear guest; Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was pleasurable. With service from the heart

5 out of 5
Na

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 19, 2021 by Fernando Cardoso

Dear Guest, Thank you for your rating ! With service from the heart

5 out of 5
Very nice resort and staff are all nice, very accommodating and with excellent service. Will definitely come back again

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 22, 2021 by Fernando Cardoso

Dear Guest; We look forward to the opportunity of welcoming you back so that you can enjoy the Hyatt Ziva experience at this unique resort! With Service from the Heart,

5 out of 5
Everything was kept so clean and everything smelled so good.

Posted by on May 18, 2021

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Comment from Hotel Management

May 19, 2021 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

5 out of 5

Posted by on Dec 5, 2020

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Comment from Hotel Management

Dec 7, 2020 by Fernando Cardoso,

Deara Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

About the Hyatt Ziva Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad, Puerto Vallarta, 48390

Renovations + Closures

The following facilities or services will be unavailable from May 31 2022 to September 30 2022 (dates subject to change):

  • Tennis courts

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Pilates
  • Yoga

Not included

  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Hyatt Ziva Puerto Vallarta - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Hyatt Ziva Puerto Vallarta - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a beach bar. This all-inclusive aparthotel also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. This 4.5-star Puerto Vallarta aparthotel is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 bars by the pool
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Ziva Puerto Vallarta - All Inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Casa Grande - This restaurant specializes in Mexican cuisine and serves dinner only.

Blaze - This restaurant serves breakfast, lunch, and dinner. Open daily.

Melanzane - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Vivaz Buffet - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Vita Mar Oceanfront Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In
  • Hyatt Ziva Puerto Vallarta All Inclusive
  • Hyatt Ziva Puerto Vallarta - All Inclusive Aparthotel
  • Hyatt Ziva Puerto Vallarta - All Inclusive Puerto Vallarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.