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Villa del Palmar Beach Resort and Spa, Puerto Vallarta

3.5-star property
Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta, JAL 1-855-201-7819
3.2 out of 5
See all 24 travelocity Reviews

"Did not like Pool so deep " More

By a verified traveler on Wed 24 Nov 2021

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Hotel Description

3.5-star beachfront resort near Playa de los Muertos

On the beach

Your stay at this South Hotel Zone resort places you within 2 miles (3 km) of Cruise Ship Terminal and Camarones Beach. Malecon and Bay of Banderas are also within 3 miles (5 km).

Poolside dining

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, kitchens

The 395 individually decorated guestrooms offer free WiFi and room service. Other amenities include kitchens, refrigerators, and TVs with cable channels.

Superior Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Feb 1 - Feb 2

Superior One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Unique Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Unique Suite, 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Two Bed Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Unique One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa del Palmar Beach Resort and Spa, Puerto Vallarta ratings based on 24 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Everyone (23)
4 out of 5
Did not like Pool so deep

Posted by on Nov 24, 2021

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Comment from Hotel Management

Nov 29, 2021 by The Management

Dear Jose, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

1 out of 5

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 16, 2021 by La Gerencia General

Estimado Huésped, Aprecio el tiempo que tomó compartir su experiencia con nosotros. Lamento mucho que su visita reciente no haya sido la esperada. Su apreciación es muy importante para nosotros. Sin duda alguna, tomaremos en consideración su calificación para mejorar nuestro servicio. Esperamos que nos brinde la oportunidad de recibirlo de nuevo para que podamos servirlo con la calidez y hospitalidad por la que somos reconocidos. Saludos cordiales, La Gerencia General Villa del Palmar Puerto Vallarta

3 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 1, 2021 by La Gerencia General

Estimado Huésped, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta. Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable. Saludos cordiales, La Gerencia General Villa del Palmar Puerto Vallarta

5 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by The Management

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, The Management Villa del Palmar Puerto Vallarta

5 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Management

Dear Guest, Thank you for staying with us. Luis Quintero GM

4 out of 5
Wifi accessibility is nearly inaccessible which meant very little to no internet service. We had to purchase it on a daily, three day or weekly package and either sit in the hallway to get a signal or go sit in the lobby. If you wanted free Wifi, it was available at a Sports Bar located the edge of the property. Many people were always huddled around on this patio making finding a seat sometimes impossible to find. In today's world even on vacation this is a necessity which has become a complimentary service with 4 and 5 star hotels and resorts. Also why is there no ATM in the lobby? It was a hassle to get in a cab start a search not only for a bank but one that has money available for you to make a withdraw. The hospitality people lead you to believe they are there to welcome and introduce you to the hotel but they are actually sales people for timeshares at a sister property. After about ten minutes into the conversation their presentation became a high pressure sales pitch. Upon several occasions during the week I was approached by these hospitality people that started as a pleasant conversation only to change to a sales pitch once again.I felt like I could have been easily victimized and I am sure many more gullible folks are. So if you go, expect their high pressure sales as soon as you arrive and get out of the cab. Otherwise it was perfect! The rooms were clean however, after your your first day expect to buy bottled water and coffee.

Posted by , from Kansas City, MO USA on Mar 9, 2019

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Comment from Hotel Management

Mar 9, 2019 by The Management

Dear (username), I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

4 out of 5

Posted by on Mar 9, 2019

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Comment from Hotel Management

Apr 1, 2019 by The Management

Dear Guest, Thank you for taking the time to evaluate our services, we are happy to know that you and your family had an excellent experience, we know about the high expectation of the hotel services and we are pleased to know that everything was excellent. We hope to see you soon. Sincerely, The Management Villa del Palmar Puerto Vallarta

5 out of 5

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 24, 2018 by The Management

Dear Guest, Thank you for expressing your great satisfaction with Villa del Palmar Puerto Vallarta and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with the team members. On behalf to our Villa del Palmar Puerto Vallarta team, we look forward to your next visit! Kind regards, The management Villa del Palmar Puerto Vallarta

5 out of 5
Hotel, staff, the city!! The Best...Every part of our trip, was beyond our expectation.

Posted by , from Palm Springs CA on Aug 28, 2018

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Comment from Hotel Management

Oct 6, 2018 by The Management

Dear Alfred, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home. We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated. We look forward to being of service to you and yours in the future when you come home once again. Kind regards, The Management Villa del Palmar Puerto Vallarta

1 out of 5
Hotel did not honor my king-size bed choice that I clearly chose on Travelocity. All inclusive did not include many of the items I would’ve liked for example ice cream hot chocolate many liquors. A lot of wasted time for timeshare BS. Many hidden fees on excursions. Staff was very unfriendly to the all-inclusive guests. While checking in they try to sell you on an upgrade for additional $40 per night to get the room that I originally chose king size bed. Yet none are available. The first day I checked in the person selling exclusions was not even working so I missed out on a day of fun. When I saw her the next day she was unhelpful. Didn’t explain hidden fees or that I might not even be able to enter a location that I paid for. The safe in the room was broken. The air conditioner didn’t work. The bathroom had a leak in the ceiling. And the towels were scratchy and old.

Posted by , from nyc on Jul 10, 2018

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Comment from Hotel Management

Jul 11, 2018 by The Management

Dear Maria, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

About the Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Location Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta, JAL 48333

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Fitness facilities included
  • Tennis included
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Limited meals offered through room service
  • All available beverages included
  • Minibar not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Snorkeling not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Villa del Palmar Beach Resort and Spa, Puerto Vallarta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.

  • 395 guestrooms or units
  • 8 levels
  • 7 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Built in 1986
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Villa del Palmar Beach Resort and Spa, Puerto Vallarta offers 395 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually decorated. Televisions come with premium cable channels. Accommodations at this 3.5-star resort have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchen
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor

Food & Drink

The Market - This beachfront seafood restaurant specializes in seafood and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

El Patron - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

La Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Jalisco Sport Bar - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Yashinoki - This poolside sushi bar specializes in Japanese cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Casino nearby
  • Health or beauty spa nearby
  • Pilates classes on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

Bay Breeze Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 240.00 per vehicle (one way)
  • Airport shuttle fee per child: MXN 240.00 (one way), (from 4 to 12 years old)
  • Late check-out fee: MXN 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palmar Beach
  • Palmar Spa, Puerto Vallarta
  • Villa del Palmar Beach Resort and Spa, Puerto Vallarta Resort
  • Villa del Palmar Beach Resort Spa Puerto Vallarta

You should know

  • Villa del Palmar Beach Resort and Spa, Puerto Vallarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.