Sheraton Buganvilias Resort & Convention Center

4-star property
Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 1-855-201-7819
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4.2 out of 5
Very good!
See all 83 Travelocity Reviews

"Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and b ... " More

By a verified traveler on Mon 19 Mar 2018

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Hotel Description

A family-friendly stay in the heart of Puerto Vallarta awaits you at Sheraton Buganvilias Resort & Convention Center. Within a 20-minute stroll, you'll find Malecon and Teatro Vallarta. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 473 individually decorated rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, in-room childcare, and espresso makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Select Comfort beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Pillow menus, free bottled water, and safes are also available.

A relaxing visit to Spa Sheraton can include deep-tissue massages, hot stone massages, aromatherapy, and reflexology along with access to the spa tub. The family restaurant, La Villita, is open for breakfast, lunch, and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the 4 outdoor tennis courts and health club. 16146 square feet (1500 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include a spa tub, a sauna, and WiFi in public areas. Each morning buffet breakfast is served between 11 AM and 1:00 PM. There's also the convenience of free valet parking.

With a stay at this 4-star Puerto Vallarta resort, you'll be 9.8 km (6.1 mi) from Bay of Banderas and 27.2 km (16.9 mi) from Puerto Vallarta Botanical Gardens.

Sheraton Buganvilias Resort & Convention Center ratings based on 83 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and bed was not saggy. Room was welcoming.

Posted by on Mar 19, 2018

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Comment from Hotel Management

Mar 20, 2018 by Social Media Champion

Greetings, We appreciate you have taken the time to write a review about your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We look forward to have the pleasure of having you back home in the near future.

5 out of 5

We had a wonderful time

Pros: Clean ,Friendly,Prompt services
Cons: Needs like lobby barand outside casual restaurant
Location: Great location , walking distance from the old town
Great time everyone very friendly, always make us feel welcome

Posted by , from Las Vegas,NV on Dec 16, 2017

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Comment from Hotel Management

Dec 19, 2017 by General Manager Assistant

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product

4 out of 5

Nice hotel, but no night activities.

We stayed for 7 nights. The first night was great just watching the sunset. After a couple nights, we got bored. There isn't anything to do at night on the resort. After the pools close, it's a ghost town. No activities where as other resorts have them to keep the guests happy. We went all inclusive and probably spent another $1000 usd. Outside the resort on activities, restaurants. The food was okay, but the same thing every day. The employees were excellent and willing to help you at all times. They treat you like royalty. You ask, and they say "of course". We enjoyed our trip, but we would try a different resort next time with more to offer. I gave it 4 stars, but probably only 3.7 stars.

Posted by , from Wisconsin on Mar 18, 2017

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Comment from Hotel Management

Mar 21, 2017 by SocialM

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We are sad to read that unfortunately we have failed on meeting your expectations in regards of night life. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. In other hand, the location of our resort allows our guests to visit the thrilling and famous night life of Puerto Vallarta, just 10 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

5 out of 5

Fun in the Sun for Six Days....

Pros: Everything!
Cons: Ceiling fans in the rooms, a few more TV channels added that are in English.
Location: Supermarket short walk; 15 min walk into town to enjoy the shops and local restaurants. Plenty of excursions/tours you can make reservations for.
This was my first time to Puerto Vallarta and very pleased with the hotel choice I had made. PROS: Excellent nightly entertainment, gracious staff always with a smile and willing to please, excellent food choices reasonably priced, many types of activities planned throughout the day for all ages, and very comfortable beds. The weather was perfect every day. In order to obtain loungers by the pool, you must get there early to claim them with your pool towels. We didn't find it necessary to exchange American dollars for pesos as we used our credit (not debit) cards for all transactions. Very nice 15 min. walk into town to shop and eat outside the resort. We found out too late that Wednesday is a good choice to go into town as it is Market Day. A large supermarket is also a short walk where you can buy snacks and bottled water for the room. CONs: rooms definitely need ceiling fans and approached by "Travel Club" sales people as soon as you enter the hotel.

Posted by , from Cortland, OH on Jan 1, 2017

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Comment from Hotel Management

Jan 5, 2017 by SocialM

Thank you very much for your kind comments and for the tips you have provided to future travelers. It is very satisfying for us to know that you spent a memorable stay and that our team made you feel at home. We thank you for the observation in regards to the ceiling fan which we will pass on to management for their consideration. We look forward to the opportunity of serving as your host on your next visit to paradise.

4 out of 5

Close to town

Pros: Love the staff and the pool areas.
Cons: Did not appreciate an extremely loud party that lasted until 1:00 am Friday morning. I will think twice before I stay here again.
Location: Nice location near beach , stores and restaurants,
Love being able to walk to shopping , beach and restaurants.I have stayed at this Sheraton 10 times in the last 12 years.

Posted by , from Chicago on Dec 12, 2016

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Comment from Hotel Management

Dec 14, 2016 by SocialM

Hi Mary, thank you so much for sharing your recent stay with us. We are very sorry to hear about the party mentioned. We can assure our future guests that this is not a norm at the and will be sharing your comments with management so that they can take the appropriate actions. We look forward to having the pleasure of welcoming you back in the near future.

5 out of 5

Excelent Hotel and services

Excelent Hotel services, excelent location, very clean room, quick check in and check out, without problems, excelent roon service

Posted by , from Nvo Laredo Tam on May 27, 2016

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Comment from Hotel Management

Jun 2, 2016 by Andrea Careaga, Assistant Manager

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3 out of 5
Reserved an ocean front room with king bed,ended up with 2 double beds, due to owners granddaughter having wedding there & taking rooms that were reserved for online booking, VERY DISAPPOINTED! Plus, rooms weren't ready, went back 3 times to try to get in our room

Posted by on Feb 8, 2016

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Comment from Hotel Management

Feb 15, 2016 by Eduardo Monterrubio

Dear Guest: It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodations and excellent food quality, please accept our apologies for the inconveniences this situation may have caused you . Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Sincerely.

5 out of 5

Earned every star!

Pros: Everything. But friendly service stood out. Meals were amazing. The place was impeccably clean..
Cons: The beach was rocky, but they are building a breakwater and this will improve.
Location: Good location. Everything is a cheap cab ride away, or, if you're feeling brave, take the city bus. It's pretty memorable.
I'm not one to just give out five stars in every category. But they earned it! Service was unparalleled. The all-inclusive meals were amazing. And they had other, more intimate dining available too. The location was good. In the middle of everything. So, here are the tips: avoid the taxi and time share parasites when you arrive. Go directly to the awaiting cab drivers, tell them the hotel and pay the posted $15 rate as you exit the airport. (Rate may change when you travel). The taxi parasites standing inside, or just outside the airport just raise the rate on you. At the Sheraton, don't be fooled by the hostess who claims she wants to give you tour advice - it's another timeshare scam, although, she is insulted by the name timeshare, as she calls it a something else, but it's nothing but a timeshare... There is no perfectly situated hotel because activities are in both directions, so this one, being in the middle, is about as good as it gets. The views are amazing. But you don't need the top floor to have them. Anything over 6/7 floors is great if you need an unobstructed view. They will move you around upon arrival if you don't like your room. all the rooms are the same exact size. From top to bottom floor. All you are getting at the higher floor is a little better view, and, if you want to splurge, the club level - which I had, but I wouldn't do again. Not really worth the extra money, but if you're feeling flush, then splurge for it. Unforgettable!

Posted by on Feb 1, 2016

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Comment from Hotel Management

Feb 10, 2016 by Eduardo Monterrubio

Dear Guest : We have read about your gratifying experience in our resort and in our lovely Puerto Vallarta. It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodations and excellent food quality. Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Please receive our appreciation for sharing your feelings with us, and look forward to your next visit to the Sheraton Buganvilias Resort.. Sincerely

4 out of 5
Pros: Our room was very comfortable and clean.
Cons: The food served poolside is not always the best. But the MAIN thing to be improved about this hotel is to STOP the hard sales tactics used on guests!!
Location: This hotel is within an easy 20 minute walking distance of the Malecon. For good food and service, eat at Cuetos for dinner. See Fodor's guide book.
The Positives: very comfortable beds and clean rooms every day with fresh towels. Our Deluxe Ocean View room on the 15th floor had a great view of the ocean somewhat over the nearby palm trees, however try to get a room higher up if you want a better view of the ocean. By the way, the 15th floor is not really the 15th floor, it's more like the 3rd or 4th floor above ground. It's based on how they started numbering the floors in our particular building. So somewhat misleading. The wait staff at the pool were friendly and efficient. I always tipped them well since they work so hard. The Negatives: (Tip) => after you first check in to the hotel at the front desk, you will be accosted by staff with clip boards who will try to bring you over to the long desk to the right of the main front desk. They will try to up sale you on so-called VIP service with discounts on massages, meals, tours, etc. My advice, simply say "No Gracias" and proceed directly to your room. They will continue to approach you throughout your stay----simply ignore them. This practice of hard selling when tourists are tired from their trip is unethical in my opinion. They pretend it's just part of your check in, but it's not, it's a hard sales tactic to get you to spend more money at the resort. Terrible. Also, if you want a good night's sleep, you will have to close your windows and turn on the AC each night. Why? Because of the usual inconsiderate drunks yelling and screaming at all hours of the night.

Posted by , from Chicago on Jan 14, 2016

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Comment from Hotel Management

Jan 19, 2016 by Eduardo Monterrubio

Dear Ken: Thank you for expressing your opinion after your visit to the Sheraton Buganvilias Resort & Convention Center. We appreciate the good comments about our rooms, staff and facilities. In regards to our sales staff, we will review our current costumer service approach procedures and sales techniques to convene with our guest expectations. Appropriate action will be taken to correct our miscalculation and prevent recurrence to any of our respected guests. Sincerely

4 out of 5

First time in Mexico!

Pros: The hotel was clean, well staffed, and for the most part everyone spoke English in some way.
Cons: The laundry service is NOT part of the all-inclusive and we found this out the hard way! It should be posted that there was a fee for the service.
Location: We took a bus to the Malacan for shopping. Definitely was a highlight.
It was a great trip. We came for a soccer tournament and thoroughly enjoyed our vacation. We picked the all inclusive package and have decided that is the way to go when we come back again next year!

Posted by , from San Miguel, CA on Nov 18, 2015

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Comment from Hotel Management

Nov 21, 2015 by Eduardo Monterrubio

Dear Guest : Thank you for sharing your opinion about our resort. Your feedback is highly welcome as it benefits our impulse to increment and maintain our ambition to achieve top quality service levels, guest experience and staff performance. We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best Sheraton experience. Sincerely

About the Sheraton Buganvilias Resort & Convention Center

Location Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sheraton Buganvilias Resort & Convention Center you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers a children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 2 dining venues
  • 16 conference rooms
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 1980
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 4
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (8.1 km / 5.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Buganvilias Resort & Convention Center offers 473 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 11 AM to 1:00 PM.

La Villita - Overlooking the ocean and garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Las Gaviotas - This restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

The resort's 219-yard (200-meter) oceanfront is divided between a rocky shore and a sand beach. A sand sunbathing terrace extends along the rocky shore. Independent operators on the beach offer rentals and services for personal watercraft, parasailing, banana-boating, and also arrange fishing trips and cruises.


Land recreation at the resort includes complimentary horseshoes and table tennis (surcharge).


The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Mountain biking nearby
  • Volleyball on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Parasailing on site

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 690.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 463 per person (approximately)
  • Fee for in-room wireless Internet: MXN 255 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 278 per night (rates may vary)
  • Rollaway bed fee: MXN 690.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Buganvilias
  • Buganvilias Resort
  • Buganvilias Sheraton
  • Sheraton Buganvilias
  • Sheraton Buganvilias Puerto Vallarta
  • Sheraton Buganvilias Resort
  • Sheraton Buganvilias Resort Puerto Vallarta
  • Puerto Vallarta Sheraton
  • Sheraton Buganvilias Hotel Puerto Vallarta
  • Sheraton Buganvilias Resort And Convention Center
  • Sheraton Puerto Vallarta

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Promotions

Kids Stay Free
Book a stay in an All Inclusive rate category and children ages 5 and younger stay free.
Subject to availability. Not combinable with other promotions. Restrictions apply.