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Sheraton Buganvilias Resort & Convention Center

4-star property
Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 1-855-201-7819

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4.4 out of 5
Excellent!
See all 18 Travelocity Reviews

"We really enjoyed the pool area and beach. Lots of fun activities. Nice room with balcony. we have stayed there before and will again when we visit P. ... " More

By a verified traveler on Wed 19 Jun 2019

Points Of Interest

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Hotel Description

4-star beachfront resort, connected to a shopping center in South Hotel Zone

On the beach

Within a 15-minute walk of this South Hotel Zone resort, you'll find Playa Las Glorias and Camarones Beach. Teatro Vallarta and Hotel Zone Beach are also within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's pool and a playground, and in-room childcare is an added bonus. Enjoy the 4 outdoor tennis courts and get free valet parking.

Comfy beds, WiFi

The 473 individually decorated guestrooms offer WiFi and comfy beds. Other amenities include 24-hour room service, minibars, and flat-screen TVs with cable channels.

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$163* Per night/room Sep 29 - Sep 30

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Garden View, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Terrace, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Terrace, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sheraton Buganvilias Resort & Convention Center ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (14) Couples (1) Family (3)
3 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 28, 2021 by Anonymous

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 17, 2020 by General Manager Assistant

Thank you for your feedback, we appreciate your comments. Warm regards.

4 out of 5
We really enjoyed the pool area and beach. Lots of fun activities. Nice room with balcony. we have stayed there before and will again when we visit P.V

Posted by , from Spokane WA on Jun 19, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager Assistant

Thank you for choosing Sheraton as your host and taking the time to share your experience with us.

5 out of 5
Staff very friendly and professional we had a great time Thank You

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by General Manager Assistant

Thank you for you comments, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service

5 out of 5
Everyone is super nice. Shout out to karina and the other ladies in the lobby bar for being so sweet and taking care of me!

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 28, 2019 by General Manager Assistant

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

5 out of 5
Every person was always there to make sure that every need or want was immediately taken care of

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 16, 2019 by General Manager Assistant

Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.

5 out of 5
We have been staying at the Sheraton for the past 21 years & love it there. LuLu the concierge has been there for a long time so we talk to her every year. The grounds are beautiful, they have everything there so a person wouldn't even have to leave the property if they didn't want to. What we didn't like was on the weekend Saturday they had a wedding & the band was so loud. They played that loud music till at least 11:15 p.m. We reported it to the desk clerk I'm sure along with many others. The clerk said they were scheduled to play until midnight. Fortunately they stopped around 11:30 p.m. I felt sorry for the families with small children trying to sleep. This has happened before on the weekend. We were on the 19th floor & further away & it was still so loud you couldn't sleep. During the week it has been fine. Other then that the hotel is great & a great staff.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 15, 2019 by General Manager Assistant

We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.

4 out of 5
Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and bed was not saggy. Room was welcoming.

Posted by on Mar 19, 2018

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Comment from Hotel Management

Mar 20, 2018 by Social Media Champion

Greetings, We appreciate you have taken the time to write a review about your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We look forward to have the pleasure of having you back home in the near future.

5 out of 5

We had a wonderful time

Pros: Clean ,Friendly,Prompt services
Cons: Needs like lobby barand outside casual restaurant
Location: Great location , walking distance from the old town
Great time everyone very friendly, always make us feel welcome

Posted by , from Las Vegas,NV on Dec 16, 2017

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Comment from Hotel Management

Dec 19, 2017 by General Manager Assistant

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product

4 out of 5

Nice hotel, but no night activities.

We stayed for 7 nights. The first night was great just watching the sunset. After a couple nights, we got bored. There isn't anything to do at night on the resort. After the pools close, it's a ghost town. No activities where as other resorts have them to keep the guests happy. We went all inclusive and probably spent another $1000 usd. Outside the resort on activities, restaurants. The food was okay, but the same thing every day. The employees were excellent and willing to help you at all times. They treat you like royalty. You ask, and they say "of course". We enjoyed our trip, but we would try a different resort next time with more to offer. I gave it 4 stars, but probably only 3.7 stars.

Posted by , from Wisconsin on Mar 18, 2017

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Comment from Hotel Management

Mar 21, 2017 by SocialM

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We are sad to read that unfortunately we have failed on meeting your expectations in regards of night life. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. In other hand, the location of our resort allows our guests to visit the thrilling and famous night life of Puerto Vallarta, just 10 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

About the Sheraton Buganvilias Resort & Convention Center

Location Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333

All-inclusive Details

All-inclusive room rates at Sheraton Buganvilias Resort & Convention Center are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Lessons/classes/games

  • Yoga

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Room service
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Minibar (all beverages included)
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Room service not included
  • All meals included

Property Features

Some rates at Sheraton Buganvilias Resort & Convention Center are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Buganvilias Resort & Convention Center you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a swim-up bar, and a bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Self parking and valet parking are free. This 4-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 1980
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 4
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Buganvilias Resort & Convention Center offers 473 accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 11 AM to 1:00 PM.

La Villita - Overlooking the ocean and garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Las Gaviotas - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Volleyball on site
  • Golfing nearby
  • Fitness classes on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Sheraton. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450.0 per night.

Pet Policy

  • Pets: MXN 476 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 8490 per accommodation, per stay (for stays between 24 December - 01 January)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 463 per person (approximately)
  • Fee for in-room wireless Internet: MXN 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 5 per day (rates may vary)
  • Airport shuttle fee: MXN 165 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 17 years old)
  • Pet fee: MXN 476 per pet, per day
  • Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Buganvilias
  • Buganvilias Resort
  • Buganvilias Sheraton
  • Sheraton Buganvilias
  • Sheraton Buganvilias Puerto Vallarta
  • Sheraton Buganvilias Resort
  • Sheraton Buganvilias Resort Puerto Vallarta
  • Puerto Vallarta Sheraton
  • Sheraton Buganvilias Hotel Puerto Vallarta
  • Sheraton Buganvilias Resort And Convention Center
  • Sheraton Puerto Vallarta
  • Sheraton Buganvilias Resort Convention Center
  • Sheraton Buganvilias Resort & Convention Center Resort
  • Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Sheraton Buganvilias Resort & Convention Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.