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The Westin Resort & Spa Puerto Vallarta

5.0 star property
5-star beachfront resort near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for The Westin Resort & Spa Puerto Vallarta

Meeting facility
Lobby lounge
2 outdoor pools, pool umbrellas
Private beach, beach cabanas, beach towels, beach massages
1 bedroom, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly

Explore the area

Map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • International Convention Center
    ‪19 min walk‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Malecon
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed, Partial Ocean View

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Partial Ocean View

9.0 out of 10
Wonderful
(37 reviews)
  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 2 Double Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Signature Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

1 bedroom, minibar, in-room safe, desk

Junior Suite, 2 Double Beds, Partial Ocean View

8.4 out of 10
Very good
(34 reviews)
  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Level, Junior Suite, 1 King, Ocean view

1 bedroom, minibar, in-room safe, desk

Signature Level, Junior Suite, 1 King, Ocean view

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King, Ocean view, High floor

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King, Ocean view, High floor

9.0 out of 10
Wonderful
(4 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double, Ocean view, High floor

1 bedroom, minibar, in-room safe, desk

Junior Suite, 2 Double, Ocean view, High floor

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(25 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Junior Suite, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(23 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room | 1 bedroom, minibar, in-room safe, desk

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

  • 1097 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Pool View

Family Studio, 1 King Bed with Sofa bed, Pool View | 1 bedroom, minibar, in-room safe, desk

Family Studio, 1 King Bed with Sofa bed, Pool View

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed, Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Panoramic, Suite, 1 King, Ocean view, High floor

Heavenly Panoramic, Suite, 1 King, Ocean view, High floor | 1 bedroom, minibar, in-room safe, desk

Heavenly Panoramic, Suite, 1 King, Ocean view, High floor

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King | 1 bedroom, minibar, in-room safe, desk

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Heavenly Pool Panoramic, Suite, 1 King, Ocean view

1 bedroom, minibar, in-room safe, desk

Heavenly Pool Panoramic, Suite, 1 King, Ocean view

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sky Pool, Junior Suite, 1 King, Ocean view, High floor

Sky Pool, Junior Suite, 1 King, Ocean view, High floor | 1 bedroom, minibar, in-room safe, desk

Sky Pool, Junior Suite, 1 King, Ocean view, High floor

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double | 1 bedroom, minibar, in-room safe, desk

Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim-Up Pool, Junior Suite, 1 King bed with Sofa bed - Adults Only

2 outdoor pools, pool umbrellas

Swim-Up Pool, Junior Suite, 1 King bed with Sofa bed - Adults Only

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim-Up Pool, Junior Suite, 2 Double - Adults Only

2 outdoor pools, pool umbrellas

Swim-Up Pool, Junior Suite, 2 Double - Adults Only

  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace | Living room | 32-inch LCD TV with satellite channels, TV

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

  • 2906 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

On the beach.Within a 10-minute walk of this Marina Vallarta resort, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. International Convention Center and Vallarta Casino are also within 2 miles (3 km).
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Vallarta Casino - 10 min walk - 0.6 miles
  • International Convention Center - 19 min walk - 1.0 mile
  • Hotel Zone Beach - 4 min drive - 1.7 miles
  • Cruise Ship Terminal - 4 min drive - 1.7 miles
  • Malecon - 8 min drive - 4.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬3 min walk
  • ‪La Barra Cerveceria - ‬3 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬10 min walk
  • ‪La Terrazza Di Roma - ‬9 min walk
  • ‪Los Mariachiles - ‬4 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

5-star beachfront resort near Cruise Ship Terminal
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. At The Westin Resort & Spa Puerto Vallarta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a children's pool, outdoor tennis courts, and a hot tub. Free self parking is available.

This 5-star Puerto Vallarta resort is smoke free.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • Meeting rooms
  • 1570 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenity

Marriott Puerto Vallarta Resort & Spa

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,000 reviews
Marriott Puerto Vallarta Resort & Spa

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Basketball
  • Boat tours
  • Children's club
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scuba diving
  • Surf lessons
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Elevator (84 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • Newspaper
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21 for adults and USD 11 for children
  • Fee for in-room wireless internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

Frequently asked questions

How close is The Westin Resort & Spa Puerto Vallarta to the airport?

The Westin Resort & Spa Puerto Vallarta is 3.1 mi (10-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Resort & Spa Puerto Vallarta?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Puerto Vallarta on Jul 27, 2025 start from $177.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Resort & Spa Puerto Vallarta have an airport shuttle?

Airport shuttle services are not available at The Westin Resort & Spa Puerto Vallarta.

How close is The Westin Resort & Spa Puerto Vallarta to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does The Westin Resort & Spa Puerto Vallarta offer free breakfast?

Free breakfast isn’t provided at The Westin Resort & Spa Puerto Vallarta, but buffet breakfast is offered for a fee of USD 21 for adults and USD 11 for children. It's available every day from 7 AM to 11:30 AM.

Is there a casino at The Westin Resort & Spa Puerto Vallarta?

No, there is no casino at this resort, but Vallarta Casino (3-min drive) and Winclub Casino Platinum (3-min drive) are nearby.

What time is check-in at The Westin Resort & Spa Puerto Vallarta?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Westin Resort & Spa Puerto Vallarta?

This resort offers free self parking.

Does The Westin Resort & Spa Puerto Vallarta have a pool?

The Westin Resort & Spa Puerto Vallarta features 2 outdoor pools and a children's pool.

Does The Westin Resort & Spa Puerto Vallarta have a restaurant?

The Westin Resort & Spa Puerto Vallarta is home to El Palmar, which features international cuisine.

Does The Westin Resort & Spa Puerto Vallarta have a spa?

This resort has a spa, which features facials, deep-tissue massages, and reflexology.

How close is The Westin Resort & Spa Puerto Vallarta to downtown Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta is 1.6 mi away from Puerto Vallarta.

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews
Rating 8 - Good. 242 out of 1003 reviews
Rating 6 - Okay. 91 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Marina
Stayed 4 nights in Mar 2025

10/10 Excellent

FRANCES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Westin in PV is Absolutely Wonderful

I highly recommend the Westin in Puerto Vallarta. They give VIP treatment and is our go-to hotel in PV.
Stayed 4 nights in Mar 2025

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will return...god willing
Stayed 3 nights in Mar 2025

10/10 Excellent

Tonderai

Traveled with partner
Liked: Staff & service, amenities
Nice location with lots of restaurants close by. Easy to get around and close to the airport. It is in the process of getting some upgrades but it is dated for the most part.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rachel

Liked: Amenities
Great
Stayed 1 night in Mar 2025

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy but if you dont mind that . Then ok
Stayed 3 nights in Mar 2025

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Second time staying. Beutiful hotel and perfect location. I would say there was a lot of construction going on but I know it’s going to look bette
Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful, especially Pedro at the front entrance!
Stayed 4 nights in Mar 2025

10/10 Excellent

Aimee June

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

4/10 Poor

Manjinder

Disliked: Staff & service, property conditions & facilities
Property had construction going on. It was constant disturbance, loud noise . The Bar by the pool does not know how to make Martini
Stayed 3 nights in Mar 2025

8/10 Good

Sun ha

Traveled with group
Liked: Cleanliness, staff & service
The dining options were quite limited since most of the restaurants were under construction. It wasn’t a big issue for me since I ate outside the resort most of the time. However, if you prefer to dine within the resort, this is something to keep in mind. Also, if you're planning to explore the Romantic Zone, be aware that it's about a 30-minute Uber ride each way. I had to take an Uber once or twice a day to get to the restaurants and back.
Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful, clean, spacious, not overly busy. The fireworks show was also incredible!
Stayed 1 night in Mar 2025

10/10 Excellent

Hermilio, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our biggest beef was that we were placed on the sixth floor. This is not an ocean view which is what we paid for. It’s a partial ocean view at best. Requests for a higher floor were denied. Housekeeping was slow - on two days our room wasn’t cleaned by 4 pm. But overall we had a nice week here. We ate lunch on the property every day and the food and service were great. It wasn’t that bad for busyness considering it is spring break. We ate dinner off the property every night and there are many excellent restaurants in PV. But the 35 minute taxi/Uber ride downtown did get tiresome. It never used to bother us before. BTW Uber pricing is maddening. It can double in busy times. Maybe we’ll revisit Ixtapa next time
Stayed 7 nights in Mar 2025

10/10 Excellent

Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

6/10 Okay

Christine

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First, the grounds were beautiful and the pool was so warm and fun to swim around in. It felt really tropical. As for the room, it was big and roomy but it was not clean. The floors hadn't been mopped and hadn't been dusted in a while. There was no shower curtain and there were several maintenance issues that needed fixing. Also, as of March 15, 2025 there were several restaurants inside the hotel were under construction. Maybe this place will be better within a month or two. We had just been staying at the Marriott down the street and we preferred that one because it felt more upscale.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
balcony on my room
Stayed 7 nights in Mar 2025

10/10 Excellent

April

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were amazing! We will be back!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Daniela

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
El buffete carisimo y super malo, muy poca variedad de comida, en la parte del bar la comida si estaba muy buena y el precio justo como la calidad. Les hace falta remodelar muchos sitios del hotel , los camastros estaban viejos , los baños que estan en recepcion viejos y sucios, el baño de nuestro cuarto tenía fuga y las paredes manchadas. Es un hotel que tiene mucho pontencial , si nos toco que estan en la transicion de ser un hotel normal o uno todo incluido, espero que cuando terminen se vea mucho mejor.
Stayed 3 nights in Mar 2025

2/10 Terrible

Christopher

Traveled with family
Disliked: Staff & service

The Worst at Communicating and Care

Hands down worst hotel experience that I've had in almost two decades. Positive for them is beautiful property but the communication was absolutely atrocious. We got to the property early before check in- yes we are aware of check in time and policy; we were told check at 1. We did just that and got yes sir the room just needs to be inspected by suowrvisor- 15 minutes and we will let you know. An hour more goes by and we are in lobby- mind you this is for our 6 year old daughters birthday. They said come back at 3. We hang around again and come back at 3... Room is still not ready. They told us get lunch on them; the restaurant was not open, we also asked for 4 pm check out... Walks off and gets manager and shares 4 pm will work- great! I will also get text... Its now 7 pm and we have nothing. We walk back up and the supervisor hands us key knowing the situation. We are in the worst room- closest to elevator on the floor where they are doing construction. The room was not clean... I can go on for hours. I will not ever get Westin my business again.
Stayed 1 night in Mar 2025

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
The folks there are always pleasant
Stayed 7 nights in Jan 2025

8/10 Good

Hugh, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Murray

Stayed 4 nights in Feb 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Westin AND WE WILL BE BACK! The resort is directly across the street from the Marina which offers many, many dining options. The pools are beautiful (although I hate getting up early to claim pool chairs with a towel but such is life in Mexico). The beach is small but walkable and beautiful. The room was clean with a nice partial ocean view. Restaurants on property are so-so but again there are better choices across the street at the Marina. Can't wait to go back!
Stayed 4 nights in Feb 2025

2/10 Terrible

William Scott

Stayed 10 nights in Feb 2025