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4.4 out of 5

"Great staff and amazing service...beautiful property and well maintained...super clean " More

By a verified traveler on Sat 16 Oct 2021

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Hotel Description

4-star beachfront resort near Bay of Banderas

On the beach

With a stay at this Marina Vallarta resort, you'll be within half a mile (1 km) of Bay of Banderas and 3 miles (5 km) of Cruise Ship Terminal. Also, El Faro Lighthouse is within half a mile (1 km) and International Convention Center is within 2 miles (3 km).

Private beach, sauna

This Beaux Arts resort features a private beach, a full-service spa, and 2 restaurants. Enjoy a day at the beach scuba diving, or relax with beach cabanas. There's fun for all ages with a children's club and a children's pool, and supervised childcare is an added bonus.

WiFi, LCD TVs

Boasting spring water baths, the 280 guestrooms also offer WiFi and balconies or patios. Other amenities include 24-hour room service, separate bathtubs and showers, and LCD TVs with satellite channels. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$152* Per night/room Jan 31 - Feb 1

Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Resort & Spa Puerto Vallarta ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Resort & Spa Puerto Vallarta

Everyone (11) Couples (5) Family (2)
5 out of 5
Great staff and amazing service...beautiful property and well maintained...super clean

Posted by on Oct 16, 2021

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Comment from Hotel Management

Oct 18, 2021 by Hotel Management

Esteemed Michael, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

3 out of 5
Upon check-in, we were told "Visa Debit Cards" are not accepted...I was not made aware of this prior to arrival but it's a different country to I had to split the cost between 2 cards...so be it. We ate at "Arrecifes Seafood & Steakhouse" on our first night...NEVER again!! The "steak" I ordered looked unacceptable and had a strange flavor that was so off, I spit it into my napkin!! I ordered some "agua chiles" instead and told them I wouldn't eat the "steak"...well, I should have just left because I got extremely sick!! I know they say beware of water in Mexico but I never expected to get this ill from food at a Westin property!! Definitely put a huge damper on my trip. The food options on property are awful...the only food that is edible is the poolside menu.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by Hotel Management

Esteemed Guest, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

5 out of 5
Excellent

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 27, 2021 by Hotel Mnagament

Esteemed Guest, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

5 out of 5

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 24, 2021 by Hotel Management

Esteemed Guest, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

5 out of 5
I love that the main pool was heated during my stay. It made it very easy to enjoy. Also, Humberto, the Activities Director, did an excellent job getting people involved in activities.

Posted by on Mar 12, 2021

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Comment from Hotel Management

Mar 16, 2021 by Hotel Management

Esteemed Guest, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.

4 out of 5
The staff was amazing, all of them went out of their way to make sure we were taken care of. The only things that was "just ok" were the rooms, a bit outdated with stained furniture, but clean. Also, the drinks for the breakfast buffet were extra charges, not part of buffet. The pool was beautiful and the beach was great.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Hotel Management

Esteemed MR, We appreciate your feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

4 out of 5
The staff here is top-rate. One of the staff members, Eve, was so accommodating to us that my husband and I joked about adopting her! The room was spacious, the pool was beautifully laid out, and everyone seemed to genuinely care about our satisfaction. The only negative were the extra costs --20% property fee, all food (and I mean ALL food) was extra, spa services cost far more than in the U.S. With that one exception, we were pleased with the Westin.

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 26, 2019 by Hotel Management

Esteemed Guest, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.

5 out of 5
The WiFi sucked. It wouldn’t stay connected IF it connected. The resort itself is fabulous is stunning, the staff is outstanding, especially in the restaurant. Food is amazing. Totally loved the resident hotel kitties.

Posted by , from Yakima, WA on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hotel Management

Esteemed Fiona, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

5 out of 5
We've been to this property twice. It's a very comfortable resort, with all the amenities of a 4 star property, but unfortunately, the structural maintenance is a big issue. The spa facility had multiple problems. For example, the ladies wading pool next to the sauna and steam room had lights and water fall that were inoperable, the steam room in the men's side was dysfunctional, the rooms have old, worn armchairs that really need to be reupholstered, etc. The front-line staff and management are wonderful, very friendly and accommodating.

Posted by , from Oceanside, CA on Oct 2, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hotel Management

Esteemed Kristine, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.

2 out of 5
The property was recently taken over by Marriott. In recent years the property maintenance of the property has slipped. In our room, the drapes were broken, the TV was old with a fuzzy picture and the phone did not work. The building is in need of minor repairs, cleaning and paint. Will probably not return to this property.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Hotel Management

Esteemed Guest, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.

About the The Westin Resort & Spa Puerto Vallarta

Location Paseo De La Marina Sur 205, Puerto Vallarta, JAL 48354

All-inclusive Details

All-inclusive room rates at The Westin Resort & Spa Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • A la carte meals and snacks included
  • In-room minibar (some restrictions)

Kids' club

  • Supervised activities for children between 5 and 12 years old

Not included

  • Premium/non-domestic alcoholic beverages
  • Room service
  • Spa/beauty facilities and services
  • Taxes

  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Taxes not included
  • Spa/beauty facilities and services not included
  • A la carte dining included
  • Gratuities included
  • Surcharge for premium or imported non-alcoholic beverages
  • Minibar beverages - restrictions apply
  • Premium/imported alcoholic beverages not included
  • Room service not included

Property Features

Some rates at The Westin Resort & Spa Puerto Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. At The Westin Resort & Spa Puerto Vallarta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This Beaux Arts resort also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 4-star Puerto Vallarta resort.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • 16894.88 sq ft of conference space
  • 1570 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, spring water baths, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Private balcony or patio
  • Spring water bath
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

El Palmar - This restaurant specializes in international cuisine.

Arrecifes - Onsite theme restaurant.

La Cascada Lobby Lounge - Onsite lobby lounge.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The antigen testing fee for COVID-19 is waived for US and Canadian citizens (up to 2 guests per booking) staying 3 nights or more.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.7 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.20 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21 for adults and USD 11 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Puerto Vallarta Westin Resort
  • Westin Puerto Vallarta
  • Westin Resort Puerto Vallarta
  • The Westin Resort Spa Puerto Vallarta
  • The Westin & Puerto Vallarta
  • The Westin Resort & Spa Puerto Vallarta Resort
  • The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
  • The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.