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The Westin Resort & Spa Puerto Vallarta

5.0 star property
5-star beachfront resort near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for The Westin Resort & Spa Puerto Vallarta

2 outdoor pools, pool umbrellas
Minibar, in-room safe, desk, laptop workspace
Lobby
Property amenity
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • International Convention Center
    ‪19 min walk‬
  • La Isla
    ‪4 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed, Partial Ocean View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 2 Double Beds, Ocean View

Minibar, in-room safe, desk, laptop workspace

Signature Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Partial Ocean View

  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Level, Junior Suite, 1 King, Ocean view

Minibar, in-room safe, desk, laptop workspace

Signature Level, Junior Suite, 1 King, Ocean view

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King, Ocean view, High floor

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King, Ocean view, High floor

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double, Ocean view, High floor

2 outdoor pools, pool umbrellas

Junior Suite, 2 Double, Ocean view, High floor

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View

2 outdoor pools, pool umbrellas

Junior Suite, 1 King Bed with Sofa bed, Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

2 outdoor pools, pool umbrellas

Junior Suite, 2 Double Beds, Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room | Minibar, in-room safe, desk, laptop workspace

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

  • 1097 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Pool View

Family Studio, 1 King Bed with Sofa bed, Pool View | Minibar, in-room safe, desk, laptop workspace

Family Studio, 1 King Bed with Sofa bed, Pool View

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Ocean View

Minibar, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed with Sofa bed, Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Panoramic, Suite, 1 King, Ocean view, High floor

Heavenly Panoramic, Suite, 1 King, Ocean view, High floor | Minibar, in-room safe, desk, laptop workspace

Heavenly Panoramic, Suite, 1 King, Ocean view, High floor

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King | Minibar, in-room safe, desk, laptop workspace

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Heavenly Pool Panoramic, Suite, 1 King, Ocean view

Minibar, in-room safe, desk, laptop workspace

Heavenly Pool Panoramic, Suite, 1 King, Ocean view

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sky Pool, Junior Suite, 1 King, Ocean view, High floor

Minibar, in-room safe, desk, laptop workspace

Sky Pool, Junior Suite, 1 King, Ocean view, High floor

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

Minibar, in-room safe, desk, laptop workspace

Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim-up Pool, Junior Suite, 1 King, Sofa bed

2 outdoor pools, pool umbrellas

Swim-up Pool, Junior Suite, 1 King, Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim-Up Pool, Junior Suite, 2 Double

2 outdoor pools, pool umbrellas

Swim-Up Pool, Junior Suite, 2 Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace | Living room | 32-inch LCD TV with satellite channels, TV

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

  • 2906 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

On the beach.Within a 10-minute walk of this Marina Vallarta resort, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. International Convention Center and Vallarta Casino are also within 2 miles (3 km).
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Vallarta Casino - 10 min walk - 0.6 miles
  • International Convention Center - 19 min walk - 1.0 mile
  • La Isla - 4 min drive - 1.9 miles
  • Cruise Ship Terminal - 4 min drive - 1.7 miles
  • Malecon - 8 min drive - 4.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬3 min walk
  • ‪La Barra Cerveceria - ‬3 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬10 min walk
  • ‪La Terrazza Di Roma - ‬9 min walk
  • ‪Los Mariachiles - ‬4 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

5-star beachfront resort near Cruise Ship Terminal
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. At The Westin Resort & Spa Puerto Vallarta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a children's pool, outdoor tennis courts, and a hot tub. Free self parking is available.

This 5-star Puerto Vallarta resort is smoke free.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • Meeting rooms
  • 16899 sq ft of conference space
  • 1570 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenity

Marriott Puerto Vallarta Resort & Spa

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,002 reviews
$231 nightly
The price is $277
Jun 20 - Jun 21
Total includes taxes and fees
Marriott Puerto Vallarta Resort & Spa

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Basketball
  • Boat tours
  • Children's club
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scuba diving
  • Surf lessons
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Elevator (84 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • Newspaper
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21 for adults and USD 11 for children
  • Fee for in-room wireless internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

Frequently asked questions

How close is The Westin Resort & Spa Puerto Vallarta to the airport?

The Westin Resort & Spa Puerto Vallarta is 3.1 mi (10-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Resort & Spa Puerto Vallarta?

As of Jun 12, 2025, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Puerto Vallarta on Jun 27, 2025 start from $161.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Resort & Spa Puerto Vallarta have an airport shuttle?

Airport shuttle services are not available at The Westin Resort & Spa Puerto Vallarta.

How close is The Westin Resort & Spa Puerto Vallarta to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does The Westin Resort & Spa Puerto Vallarta offer free breakfast?

Free breakfast isn’t provided at The Westin Resort & Spa Puerto Vallarta, but buffet breakfast is offered for a fee of USD 21 for adults and USD 11 for children. It's available every day from 7 AM to 11:30 AM.

Is there a casino at The Westin Resort & Spa Puerto Vallarta?

No, there is no casino at this resort, but Vallarta Casino (3-min drive) and Winclub Casino Platinum (3-min drive) are nearby.

What time is check-in at The Westin Resort & Spa Puerto Vallarta?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Westin Resort & Spa Puerto Vallarta?

This resort offers free self parking.

Does The Westin Resort & Spa Puerto Vallarta have a pool?

The Westin Resort & Spa Puerto Vallarta features 2 outdoor pools and a children's pool.

Does The Westin Resort & Spa Puerto Vallarta have a restaurant?

The Westin Resort & Spa Puerto Vallarta is home to El Palmar, which features international cuisine.

Does The Westin Resort & Spa Puerto Vallarta have a spa?

This resort has a spa, which features mani/pedis, reflexology, and facials.

How close is The Westin Resort & Spa Puerto Vallarta to downtown Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta is 1.6 mi away from Puerto Vallarta.

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1003 reviews
Rating 8 - Good. 245 out of 1003 reviews
Rating 6 - Okay. 87 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

April

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were amazing! We will be back!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Daniela

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
El buffete carisimo y super malo, muy poca variedad de comida, en la parte del bar la comida si estaba muy buena y el precio justo como la calidad. Les hace falta remodelar muchos sitios del hotel , los camastros estaban viejos , los baños que estan en recepcion viejos y sucios, el baño de nuestro cuarto tenía fuga y las paredes manchadas. Es un hotel que tiene mucho pontencial , si nos toco que estan en la transicion de ser un hotel normal o uno todo incluido, espero que cuando terminen se vea mucho mejor.
Stayed 3 nights in Mar 2025

2/10 Terrible

Christopher

Traveled with family
Disliked: Staff & service

The Worst at Communicating and Care

Hands down worst hotel experience that I've had in almost two decades. Positive for them is beautiful property but the communication was absolutely atrocious. We got to the property early before check in- yes we are aware of check in time and policy; we were told check at 1. We did just that and got yes sir the room just needs to be inspected by suowrvisor- 15 minutes and we will let you know. An hour more goes by and we are in lobby- mind you this is for our 6 year old daughters birthday. They said come back at 3. We hang around again and come back at 3... Room is still not ready. They told us get lunch on them; the restaurant was not open, we also asked for 4 pm check out... Walks off and gets manager and shares 4 pm will work- great! I will also get text... Its now 7 pm and we have nothing. We walk back up and the supervisor hands us key knowing the situation. We are in the worst room- closest to elevator on the floor where they are doing construction. The room was not clean... I can go on for hours. I will not ever get Westin my business again.
Stayed 1 night in Mar 2025

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
The folks there are always pleasant
Stayed 7 nights in Jan 2025

8/10 Good

Hugh, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Murray

Stayed 4 nights in Feb 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Westin AND WE WILL BE BACK! The resort is directly across the street from the Marina which offers many, many dining options. The pools are beautiful (although I hate getting up early to claim pool chairs with a towel but such is life in Mexico). The beach is small but walkable and beautiful. The room was clean with a nice partial ocean view. Restaurants on property are so-so but again there are better choices across the street at the Marina. Can't wait to go back!
Stayed 4 nights in Feb 2025

2/10 Terrible

William Scott

Stayed 10 nights in Feb 2025

6/10 Okay

Jasmine

Liked: Cleanliness, staff & service
Great property but like many say the rooms could use some updating. Our room wasn’t ready until 2 hours until after check in but we were compensated with a free meal at the hotels seafood restaurant. The crowd while we were there leaned older like retired couples 60 so if you are looking for an update party vibe this isn’t it. Resort was very quiet and we had a good experience with getting taxis. Unfortunately there was no one available there to help us book excursions or plan anything like that. The staff took my number for someone to call me but they never did so we went downtown and booked them with someone there. Overall nice stay but the rooms need updating. Paint was pealing and fixtures in shower were falling apart overall good stay.
Stayed 3 nights in Feb 2025

8/10 Good

Maryam

Stayed 3 nights in Feb 2025

10/10 Excellent

Dennis

Traveled with family
Great service Carlos Arreola did a fantastic job at the pool and beach, they also kept our room very clean , area around hotel was excellent great shops and restaurants, we had a fun time!
Stayed 7 nights in Feb 2025

10/10 Excellent

Mashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough restaurants and shops
Stayed 3 nights in Feb 2025

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay and staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Troy, Bird Island

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 20 years going to different resorts throughout Mexico, we finally found the resort that has everything right. The staff were friendly, the food was excellent, the resort was quiet, and the location was perfect.
Stayed 7 nights in Feb 2025

10/10 Excellent

David

Stayed 7 nights in Feb 2025

6/10 Okay

Robert, lynnwood

Was ok...kinda slow service
Stayed 9 nights in Feb 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice over all I enjoyed the stay the pools are neat. Staff is amazing and go above and beyond.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is soo friendly and the area is safe.
Stayed 6 nights in Feb 2025

4/10 Poor

Verified traveler

Stayed 3 nights in Feb 2025

10/10 Excellent

Mathew

Stayed 1 night in Jan 2025

8/10 Good

Juan Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 6 nights in Feb 2025

6/10 Okay

Dietmar

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I chose to stay at Westin again due to its location close to the Marina and close to the airport. The airport proximity simply gets you more time to stay and the Marina offers lots of opportunities for dining and services. I wasn't overly thrilled with the Westin the last time around. This time it was worse. I should say there were no issues with staff. They were friendly as always. But it was disappointing that this time no yoga activities were available (which I had looked forward to). The condition of the carpet in the yoga room and throughout the fitness area leave much to be desired. The grips on the pull up stand are in poor shape and left black residue when gripping them. Nothing is open on the main lobby floor as everything was being remodeled. There is also simple nothing resembling any kind of evening activities that includes music. Westin's focus is on calm and relaxing. I respect that but if I had known it is that dead I would have booked elsewhere. Room service was good. No complaints. The usual maintenance and construction stuff like the the floor in the shower is higher in the center leading to pooling of the water. But that's fairly common in any hotel in Mexico so I just take in in stride. I only at breakfast once at the Westin. It still was exactly the same dishes offered two years ago. Compared to other places I stayed, the breakfast offerings are pretty disappointing. Clearly, didn't take any of the feedback provided two years ago.
Stayed 6 nights in Feb 2025

4/10 Poor

Patrick

Disliked: Staff & service, property conditions & facilities, room comfort

Not up to Westin Standards

This hotel just isn't up to Westin standards. For the price I expected more. Mediocre service, very few amenities, and an old Hotel
Stayed 2 nights in Feb 2025

4/10 Poor

Joyce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but room was very poorly light with a bad smell to it. I do not think worth the price.
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice setting with mature palm trees and nice beach access.
Stayed 1 night in Feb 2025