"Playa Los Arcos is a mixed bag, but ultimately, I think a very good place to stay. The location could not be beat. It is right in the middle of all ... " More

By a verified traveler on Sun 19 Feb 2017

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Hotel Description

A family-friendly stay in the heart of Puerto Vallarta awaits you at Playa Los Arcos Hotel Beach Resort & Spa. Within steps you'll find Los Muertos Pier and Playa de los Muertos. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa, and a restaurant.

All 169 rooms feature free WiFi, cable TV, and safes. Minibars provide refreshments, and room service makes dining in an option. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering at Spa Holistic can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, Mi Pueblito, is open for breakfast, lunch, and dinner. Spend the day at the beach and enjoy the onsite outdoor swimming pool, spa tub, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 3-star Romantic Zone resort include Malecon and Puerto Vallarta Botanical Gardens.

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Playa Los Arcos Hotel Beach Resort & Spa ratings based on 73 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5
Rooms were very old and bathroom was dirty as well

Posted by on Jun 29, 2017

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Comment from Hotel Management

Jul 10, 2017 by Antonio Robles Rojas Gerente General

Dear Anonymous Thank you for your visit and for sharing feedback regarding your stay. We appreciate your constructive criticism which help us do better and have taken note of your comments, in order to make improvements. Please, accept our apologies for our Inconveniences caused. Sincerely

4 out of 5

Location is the very best. Great place to explore

Pros: Location. Great outdoor areas. Really nice service. Other guests were lively but polite.
Cons: Rooms are kind of rundown. Also, there is live music in the evening that you can hear very well from inside the room - didn't bother me.
Location: Beach, the Malecon, shopping, flea market, parks
Playa Los Arcos is a mixed bag, but ultimately, I think a very good place to stay. The location could not be beat. It is right in the middle of all the great restaurants and shopping, and also has beachfront access. That's amazing. The hotel grounds are beautiful - the lobby, the pool area, restaurants, beach area are all fantastic. The rooms themselves, at least the two I saw, were a little rundown. It was hard to believe based on how the common areas of the hotel looked. Our first room was pretty bad, it was dark, smelled like mildew and had no opening window or balcony access, so it felt like a dungeon. The nice thing was, when I asked for a new room the next day, (which I have never done in my life - I'm not a complainer, but we were going to there five days and the mildew smell was a killer), there was no argument. The staff didn't ask question or give me a hard time, they just moved me to a new room. Our next room was a kitchenette suite, much bigger and smelled better. It was still just sort of generally rundown and dated, but way more comfortable and the outside areas are so nice. And really, I didn't stay in downtown Puerto Vallarta to hang out in my room. Room was very clean and I could tell it got mopped every day. Also, there is an iguana family that lives on the roof of the lobby - on a hot day you see them sunning themselves. It's hilarious.

Posted by on Feb 19, 2017

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Comment from Hotel Management

Feb 26, 2017 by Antonio Robles Rojas Gerente General

Dear Liz. We appreciate you feedback and your comments will be used to improve every point as mentioned We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations thank you for choosing us for your recent stay and for taking your time to share your opinion on our service and facilities. Cordially

4 out of 5

Nice hotel Good location

The hotel is in good location Right in front of the beach

Posted by on Dec 9, 2016

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Comment from Hotel Management

Feb 4, 2017 by Antonio Robles Rojas Gerente General

Dear Anonymous We are proud to know from your comments that we enjoy the location so excellent that we have, do not hesitate to have it in another of your trip to this holiday destination we hope to see you soon. Cordially

3 out of 5

Sad Stay

Location: Perfect location...restaurant perfect location overlooking the beach. Don't eat the buffet...order from the menu.
The hotel had such good reviews which apparently were from people who don't travel or stay at bad hotels all the time and aren't bothered by below standards accommodations. We were. The rooms were very old and dated, and what is sad is they could be so improved for very little money. The furniture is over the top wood carved Mexican artisan made, but are decorated in such a tacky manner with such cheap paint if any that it takes away fro the one thing that makes the hotel an original. I had chopped a lamp and shade in half, glued it to the wall beside a gorgeously carved wooded headboard...so sad. Besides the tacky décor, there was no ice. Its a hundred degrees outside and there is no ice or small fridge in the room, no microwave and no coffee. If your not all inclusive, you have to pay for coffee downstairs. The staff is nice but the front desk staff is very impersonal. You don't want to stay in a room that faces the pool as its noise with loud salsa music playing all the time and kids screaming. Ask for a room that doesn't face the pool.

Posted by , from Monument, Colorado on Oct 16, 2016

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3 out of 5

Not what we expected

Pros: We liked being down town and able to walk around to all the different shops and the people working at the hotel were very friendly
Cons: The website needs to be more detail about the all inclusive and improve the meals better
Location: great place to walk around and shop close by a board walk to walk down
The staff was friendly but the locals were very rude, The all inclusive was only for the buffet that they don't tell you when you book and there is only one restaurant on the property. Rooms were very small and the building needs some updated.

Posted by , from Council Blufffs on Aug 15, 2016

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3 out of 5

Hotel with Mexican charm and lots of Kids

Pros: Location, Mexican style décor and friendly staff
Cons: Do not sell day pool passes.
We enjoyed staying in Playa Los Arcos, but would not recommend it to grown ups traveling without kids. The location is perfect - right next to Muertos beach, Malecon promenade, Basilio Badillo. It is within walking distance to Guadalupe Church and all downtown attractions. We especially enjoyed strolling on Malecon in the evenings, Guadalupe Church and Paris cafe bakery on Basilio Badillo. We did NOT like that this hotel sells day passes, which makes pool area extremely crowded and noisy. Lots of screaming kids of all ages in the pool and most of them are not hotel residents. Rooms facing the pool area on the 1 and 2 floors get so much noise that you will need to close balcony door to be able to hear each other. Street facing rooms have poor view and get traffic noise and late night party noise. There is no room service, no coffee maker and thus no breakfast in bed. We appreciated having bottled water(2 per day) and refrigerator in the room. In general, Zona Romantica is not the peace and quiet kind of place, but it is has real authentic Mexican vibe and a lot of charm. For our next Puerto Vallarta get away, we would still stay in Zona Romantica but, perhaps, in a bit more upscale place.

Posted by , from San Francisco bay area on Apr 5, 2015

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4 out of 5

Great beach hotel in the Romantic Zone

Pros: The hotel is very comfortable, the staff are great, and the location is perfect. Plenty of restaurants and shopping nearby.
Cons: They should improve their internet access bandwidth and WiFi coverage throughout the property.
Location: Located in the Romantic Zone. Very quiet, but with plenty of stuff to do nearby. We took a day boat trip to Yelapa that was fun and worthwhile.
This was our second visit, and we were happy to see that they had made several improvements in the hotel facilities, the spa in particular. We upgraded to a second-floor beach-front room, which gave us a perfect view of the totally rebuilt Los Muertos pier nearby.

Posted by on Mar 27, 2015

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4 out of 5

Excellent location!! Nice homey friendly feeling.

Pros: The casual, easy-going attitude. Loved the location!
Cons: Room requests. Some of the rooms are extremely small, dark and windows that don't open. More room detail would be helpful.
At first impression I was a bit worried, but with the awesome conciege and being patient with staff made it all good. I was happy to stay in a more down-home hotel than the big, corporate hotels. I would definitely reccomend getting a room description when you book. The small rooms, are very small.

Posted by on Mar 24, 2015

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5 out of 5

Perfect for the price

Pros: Clean,efficient, perfectly located, and with a buffet that could rival wit a 5* hotel.
Cons: For the price it's perfect
Location: Perfectly located in the "Zona romantica" near all the bars, store the "Malecon"
Do not expect a 5* hotel, it's a 3*. We plan on making visit in PVR ant choose te same hotl for sur.

Posted by , from mtl can on Mar 23, 2015

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2 out of 5

Definitely for families

Never been to PV before, so I relied on the web for hotel reviews. I read them here and have to admit that even after seeing reviews that this place was kid friendly I still made a reservation. Won't do that again. I had room 107, about as big as a glorified broom closet. The first night the room smelled of oily water. After the maid cleaned the next day, that odor disappeared. No chair(s) in the room, just a bed, dresser, and TV. Many many kids over the weekend. Check in was okay, but they kept my drivers license inadvertently. Had to go get it back. The AC had one setting - HIGH and it had to work to keep the room cool. Even then, it was humid. I chose the all inclusive package. The food is buffet style and mass produced. Can't say it was bad, but it wasn't great either. The staff was business like with those working evenings being more friendly in my opinion. I liked the hard beds, but that is a preference of mine. Pillows were a bit too soft. Internet service available in the lobby or bar area only and was sporadically fast and slow. The beach area is nice and they clean it overnight.

Posted by , from Kansas City, MO, United States on Dec 7, 2013

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About the Playa Los Arcos Hotel Beach Resort & Spa

Location Olas Altas 380, Puerto Vallarta, JAL 48380

All-inclusive Details

All-inclusive room rates at Playa Los Arcos Hotel Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Playa Los Arcos Hotel Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playa Los Arcos Hotel Beach Resort & Spa offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A children's pool, spa services, and a terrace are also featured at the family-friendly Playa Los Arcos Hotel Beach Resort & Spa. Self parking is free.

  • 169 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1979
  • Dining venue
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (11.5 km / 7.1 mi)
  • Parking: Free self parking

Room Amenities

Playa Los Arcos Hotel Beach Resort & Spa offers 169 air-conditioned accommodations with minibars and safes. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

The resort provides direct access to a beach with golden sands and plenty of lounge chairs and umbrellas. Three connecting pools flow toward an oceanview spa tub. Daily activities and nightly entertainment might include Spanish classes, salsa dancing, and theme nights. Depending on occupancy, complimentary activities are provided for children at least three years of age. Myriad water sports are available in the Puerto Vallarta area, and the resort can assist with arrangements. Three golf courses are within a 20-minute drive of the resort.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The skilled staff at the Spa Holistic offers massages, Shiatsu, aromatherapy, and reflexology. Guests can choose from a menu(surcharge) of body and facials treaments, exfoliations, pedicures and manicures. The spa has 4 treatment rooms including couples treatment rooms.

Guests under 18 are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 159 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcos Los
  • Arcos Playa
  • Los Arcos Playa
  • Playa Arcos
  • Playa Los
  • Playa Los Arcos
  • Playa Los Arcos Hotel
  • Playa Los Arcos Hotel Puerto Vallarta
  • Playa Los Arcos Puerto Vallarta
  • Playa Los Arcos Hotel Beach Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort And Spa
  • Playa Los Arcos Hotel Beach Resort Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort
  • Playa Los Arcos Beach Puerto Vallarta
  • Playa Los Arcos Beach
  • Playa Los Arcos Hotel Beach Resort Spa