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"We love to stay here! This Was our fourth trip and stay at los Archos! We had a great room and we had a great time! Staff was very friendly and always ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

3.5-star beachfront resort near Playa de los Muertos

On the beach

A stay at this Romantic Zone resort places you steps from Olas Altas Street and a 5-minute walk from Playa de los Muertos. Olas Altas Beach and Los Muertos Pier are also within half a mile (1 km).

Full-service spa, dining

This smoke-free resort features a full-service spa, 3 outdoor pools, and a restaurant. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. There's a poolside bar on site, and concierge services and wedding services are also provided.

Free WiFi, flat-screen TVs

The 175 guestrooms have flat-screen TVs with cable channels and offer free WiFi and minibars. Room service, free local calls, and hair dryers are also available.

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$93* Per night/room Oct 27 - Oct 28

Superior Room, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playa Los Arcos Hotel Beach Resort & Spa ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (11) Couples (7) Family (7)
2 out of 5
The room was not what we expected. Pictures of hotel are not like the actual place. Misleading. Staff was rude and not very friendly. Good location but that was it. Will not recomend it

Posted by , from Visalia, ca on Sep 14, 2020

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Comment from Hotel Management

Sep 21, 2020 by The Management

Dear Maria Your comments are so valuable that they will be considered and shared with the rest of the team, thank you for allowing us to assist you during your stay, we will work in these areas of opportunity, we offer you our most sincere apologies for the inconvenience caused and we ask that you give us a new opportunity to change your experience for a more positive we are sure we will have it again Cordially

1 out of 5
When we checked in we were put in to room 227 which was a mildew box in the back of the hotel with no opening of windows. Probably the worst room in the hotel for budget or discount travelers. They gave us a standard room overlooking the pool 2 days later, but I felt like my short vacation started off terribly. The staff were very sweet, but the hotel is old. The pool was nice.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 21, 2020 by Antonio Robles - General Manager

Dear D Please accept our sincere apologies for the problems experienced during your stay with us. This is definitely not indicative of the level or service that we strive to provide to our guests. We will definitely look into this and take corrective actions with our team here. We hope that you will give us an opportunity to regain your loyalty in the future. sinccerely

5 out of 5
We love to stay here! This Was our fourth trip and stay at los Archos! We had a great room and we had a great time! Staff was very friendly and always feel like they take good care of us! We will be back! 😁❤️

Posted by , from Omaha, NE on Feb 16, 2020

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Comment from Hotel Management

Feb 24, 2020 by Antonio Robles -- General Manager

Dear MaryAnneHathawa We appreciate your loyalty, and we always hope to be your host hotel,Thank you for sharing about your stay at Playa Los Arcos. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. Thank you again for recommending us, and we look forward to seeing you back very son thank you for your visit. Sincerely

5 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Antonio Robles - Gerente General

Estimado Anonymous Gracias por su calificacion a nuestros servicios, es agradable tener cincos puntos y seguir trabajando para mejorrar todas sus expectativas de viaje gracias por su visita- Cordiamente

5 out of 5
We have stayed there for many years and have always been really pleased with everything.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Dec 1, 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you very much for taking the time to share your recent experience at Playa Los Arcos Hotel Beach & Spa. Your feedback is extremely important to us as we continue to grow and improve on our luxury service standards. We truly appreciate your attention to detail and the wonderful compliments on our beautiful resort, amenities, housekeeping, and architecture. We are lucky to be a part of such a magical setting. hope see all of you when you back to PVR. Cordially

4 out of 5
Bathroom needs a little upgrade also terrace back door needs a good lock

Posted by on Sep 18, 2019

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Comment from Hotel Management

Oct 8, 2019 by Antonio Robles - General Manager

Dear Anoymous Thank you for providing us a detailed feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Cordially

4 out of 5
The staff were very friendly , and Otis in a very nice location.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Antonino Robles - General manager

Dear Anonymous Thank you so much for staying with us and for your review. We are glad that we met your expectations and hope to be your hotel of choice for future stays in Puerto Vallarta. Cordially

2 out of 5
This property ranks 5 star for location and staff are really nice and work hard. And the spa was nice and service amazing.But I can’t believe this hotel is still on Travelocity ranked well. Well let me start and stay it all started day one and went to room. There was no glass in half of window. Called and spoke to 3 employees suggesting that we broke, but the had no glass on floor outside window, I have pictures,but I’m offended and this dangerous.You have daily maid service daily. Since their was no broken class , that means someone picked it up and the hotel should have not put us in this room. First this should not be an all inclusive hotel, the food choices are disgusting and there are only a few, even menu options are disqusting all Pool all Taken over by kids This is 100% a hotel frequent by day pass folks So I called Travelocity and told employee about room and possibly moving. Due to bad cell service we got disconnected first time and rep said she would look at hotels to chAnge to and call me back . I never. lled bAck because I wanted to enjoy vacation and the sKt for rep was / hrs. Finally I took mAtters myself so I booked sat to Mon at Marriott and didn’t use line as there was no contact iinfo In summary this hotel is 2 star or less Hotel beach was soo dirty with trash The staff was niice that doesn’t change the overall I expect a callback and some type of comp for my xtra costs for hotel and ride to airport. Please respond ASAP.

Posted by on Sep 4, 2019

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4 out of 5
I got the room that I reserved this time , which I was very happy getting the room that I paid for ...

Posted by on Aug 20, 2019

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4 out of 5
Great location, and very affordable, staff doesn’t seem to be too attentive to the costumers though

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 13, 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you for taking the time to write a review of our hotel. I am truly sorry for all the inconveniences you have experienced due to issues with the staff service, Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Cordially

About the Playa Los Arcos Hotel Beach Resort & Spa

Location Olas Altas 380, Puerto Vallarta, JAL 48380

All-inclusive Details

All-inclusive room rates at Playa Los Arcos Hotel Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and local beverages included

Not included

  • Room service

  • All meals served buffet-style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Room service not included
  • All food and beverages included

Property Features

Some rates at Playa Los Arcos Hotel Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playa Los Arcos Hotel Beach Resort & Spa offers its guests 3 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Playa Los Arcos Hotel Beach Resort & Spa. Free self parking is available. This 3.5-star Puerto Vallarta resort is smoke free.

  • 175 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1979
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (11.5 km / 7.1 mi)
  • Parking: Free self parking

Room Amenities

Playa Los Arcos Hotel Beach Resort & Spa offers 175 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to noon.

Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Spa Holistic has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Playa Los Arcos Hotel Beach Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 210 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcos Los
  • Arcos Playa
  • Los Arcos Playa
  • Playa Arcos
  • Playa Los
  • Playa Los Arcos
  • Playa Los Arcos Hotel
  • Playa Los Arcos Hotel Puerto Vallarta
  • Playa Los Arcos Puerto Vallarta
  • Playa Los Arcos Hotel Beach Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort And Spa
  • Playa Los Arcos Hotel Beach Resort Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort
  • Playa Los Arcos Beach Puerto Vallarta
  • Playa Los Arcos Beach
  • Playa Los Arcos Hotel Beach Resort Spa
  • Los Arcos Puerto Vallarta
  • Los Arcos & Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort
  • Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort Puerto Vallarta

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.