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"In my room there was no cold water coming for 2 nights and on the 3rd night when it rained the bathroom started licking and there was all water on the ... " More

By a verified traveler on Tue 02 Aug 2022

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Hotel Description

3.5-star beachfront hotel near Malecon

On the beach

With a stay at this Romantic Zone hotel, you'll be steps from Olas Altas Street and Los Muertos Pier. Playa de los Muertos and Olas Altas Beach are also within half a mile (1 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, 3 outdoor pools, and a restaurant. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi. There's a poolside bar on site, and concierge services and wedding services are also provided.

Superior Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$151* Per night/room Oct 2 - Oct 3

Superior Room, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playa Los Arcos Hotel Beach Resort & Spa ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (5) Couples (11) Family (6)
3 out of 5
In my room there was no cold water coming for 2 nights and on the 3rd night when it rained the bathroom started licking and there was all water on the floor in my daughter’s room. We had 2 rooms booked.

Posted by on Aug 2, 2022

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Comment from Hotel Management

Aug 6, 2022 by General Manager

Dear Agnes Thank you for taking the time to share your comment, we are sorry to hear about the negative experience in our Hotel and please accept my apology. In this moment I will take your comment to check the room and make the correction that you comment. Again I apology and we really appreciate your visit. Sincerely

5 out of 5
Buffet could have been better

Posted by on Jul 15, 2022

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Comment from Hotel Management

Jul 18, 2022 by General Manager

Dear Margarita Thank you for share your comment, we are sorry to hear that our buffet wasn´t up your expectative and I will take your comment to share with the manager for improve and can offer a better service. We really appreciate a lot your visit and comment. Sincerely

1 out of 5

Posted by on Jun 23, 2022

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3 out of 5
The location is great, on the beach, in the middle of all the action of the Zona Romantica in Puerto Vallarta. The elevator and lobby smelled horrible, like sewage and rotten shrimp.

Posted by , from ARCATA on Jun 15, 2022

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Comment from Hotel Management

Jun 30, 2022 by General Manager

Dear Derek We are very sorry to hear about the smell in our elevator, it was a small renovation but it's finished now. We are very sorry that it was during your stay, an apology. we really appreciate you visit. Sincerely

3 out of 5
Their was mold in the room. I have pictures to demonstrate.

Posted by on May 10, 2022

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Comment from Hotel Management

May 19, 2022 by General Manager

Dear Linda Thank you for taking the time to share your comment, we are sorry to hear of your lessthan satisfactory experience with our Hotel services and we hope you will accept our sincerest apologies. We will take your comment to make change in the Room service and we can offer an excellent service all our future guest. Thank you for your visit. Sincerely

5 out of 5
The property is well located around restaurants and shops. The rooms are small but its not that important to us we just sleep there we don't hang out in the room. We go out to the pool,beach,restaurants and clubs. Its within walking distance of the board walk. The food is very good too.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 16, 2022 by The Management

Dear Javier Thank you for leaving us your comments and rating, due to our convenient location and proximity to most of the places in the area we are the best option, we have several categories of rooms we would have liked to have approached you to offer you our options we are waiting for you on your next visit and we Give us the opportunity again to continue assisting you. Cordially

5 out of 5
We loved that the property was in Old Town. Lots of great places to eat and visit.

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 9, 2022 by The Management

Dear Steven L Anderson we greatly appreciate your feedback, thank you for your visit. Cordially

5 out of 5
We have been going to Los Arcos for several years now with our family. I can’t say enough about how wonderful this Hotel, it’s staff and amenities are! The pools are absolutely fantastic, overlooking the ocean. The restaurant is excellent as are all restaurants in the area. Louis Miguel, the ge Telemann checking us in and out, was so very helpful, kind and great sense of humor! Highly recommend this gem of Puerto Vallarta!

Posted by on Mar 4, 2022

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Comment from Hotel Management

Mar 13, 2022 by The Management

Dear Peggy Jean Thank you so much for taking the time to review your stay at Playa Los Arcos Hotel. We greatly appreciate that you and your family chose us to enjoy your holiday. We are happy that you thoroughly enjoyed your stay with us, enjoyed our amenities, food, your room and all of our little extra touches. It is our aim ensure that all of our guests have a wonderful and enjoyable experience. We wish to thank you for making mention to our staff specially Luis Miguel We certainly look forward to welcoming you back to This your house. Cordially

5 out of 5
It was amazing!! We had a good time. Everything was good and the food delicious!! We will come back!!

Posted by on Aug 23, 2021

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Comment from Hotel Management

Sep 12, 2021 by The Management

Dear Ramon Thank you for your fantastic review regarding your stay at Hotel Playa Los Arcos. It was a pleasure to read we were able to meet your expectations and that you could experience our downtown luxury haven with all the benefits. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team, especially all operations staff Thank you again for your feedback, and we look forward to welcoming you back. Sincerely

4 out of 5

Posted by on Aug 9, 2021

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About the Playa Los Arcos Hotel Beach Resort & Spa

Location Olas Altas 380, Puerto Vallarta, JAL 48380

Renovations + Closures

The property will be renovating from September 19 2022 to October 20 2022 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

All-inclusive room rates at Playa Los Arcos Hotel Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Not included

  • Room service

  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Room service not included
  • All meals included

Property Features

Some rates at Playa Los Arcos Hotel Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playa Los Arcos Hotel Beach Resort & Spa offers its guests 3 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Playa Los Arcos Hotel Beach Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Puerto Vallarta hotel is smoke free.

  • 160 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1979
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Playa Los Arcos Hotel Beach Resort & Spa offers 160 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to noon.

Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Spa Holistic has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Playa Los Arcos Hotel Beach Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)
  • Self parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcos Los
  • Arcos Playa
  • Los Arcos Playa
  • Playa Arcos
  • Playa Los
  • Playa Los Arcos
  • Playa Los Arcos Hotel
  • Playa Los Arcos Hotel Puerto Vallarta
  • Playa Los Arcos Puerto Vallarta
  • Playa Los Arcos Hotel Beach Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort And Spa
  • Playa Los Arcos Hotel Beach Resort Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort
  • Playa Los Arcos Beach Puerto Vallarta
  • Playa Los Arcos Beach
  • Playa Los Arcos Hotel Beach Resort Spa
  • Los Arcos Puerto Vallarta
  • Los Arcos & Puerto Vallarta

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.