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Playa Los Arcos Hotel Beach Resort & Spa

3.5-star property
Olas Altas 380, Puerto Vallarta, JAL 1-855-201-7819

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3.6 out of 5
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See all 94 Travelocity Reviews

"Very kind staff... we felt safe, comfortable, and a beautiful view. " More

By a verified traveler on Tue 31 Jul 2018

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Hotel Description

3.5-star beachfront resort near Playa de los Muertos

On the beach

A stay at this Romantic Zone resort places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Olas Altas Beach are also within half a mile (1 km).

Full-service spa, dining

This smoke-free resort features a full-service spa, 3 outdoor pools, and a restaurant. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. A coffee shop, a terrace, and a garden are also on offer.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 169 guestrooms offer free WiFi and minibars. Other amenities include room service, hair dryers, and safes.

Superior Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Oct 22 - Oct 23

Superior Room, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playa Los Arcos Hotel Beach Resort & Spa ratings based on 94 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (19) Couples (4) Family (5)
4 out of 5
Bathroom needs a little upgrade also terrace back door needs a good lock

Posted by on Sep 18, 2019

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Comment from Hotel Management

Oct 8, 2019 by Antonio Robles - General Manager

Dear Anoymous Thank you for providing us a detailed feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Cordially

4 out of 5
The staff were very friendly , and Otis in a very nice location.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Antonino Robles - General manager

Dear Anonymous Thank you so much for staying with us and for your review. We are glad that we met your expectations and hope to be your hotel of choice for future stays in Puerto Vallarta. Cordially

4 out of 5
Great location, and very affordable, staff doesn’t seem to be too attentive to the costumers though

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 13, 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you for taking the time to write a review of our hotel. I am truly sorry for all the inconveniences you have experienced due to issues with the staff service, Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Cordially

5 out of 5
This property is right on the beach and is all inclusive if you choose to pay for it. It's situated right in the heart of town which is considered the romantic zone, located near many bars, restaurants and shops. You can walk to everything!! The Malecon is very close and its a nice atmosphere at night. Definitely kid friendly. The rooms are on the small side but still very quaint and clean. The air conditioner worked wonderfully on those 90° days. I'd stay here again.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 28, 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you for rating us 5 stars. We are delighted that you have had such a wonderful stay and we are pleased that we have been able to make your stay even more special. It is great to know that you enjoyed the comforts of our location and the service of the staff that met your every need. We are pleased that you enjoyed an excellent experience in your home. We hope to welcome you again. Cordially

4 out of 5
The view the people polls and the beach The food everything is close the pier the weather

Posted by on Jun 28, 2019

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2 out of 5
Great location. Okay food at restaurant, friendly staff at restaurant. Would not stay again due to rooms, we called it the "Dungeon". Dark, not clean and bathroom was to the point you didn't want to be in it at all. Also very hot in room, we understand it's Mexico, but AC did not work well at all.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jul 14, 2019 by Antonio Robles - General Manager

Dear Anonymous We appreciate that you have invested your time to let us know your opinion, it is never nice to receive unpleasant comments as described by you, however we take your opinion constructively without doubt is our best tool to work in the areas of opportunity we would have loved to have detected your disagreement at home and have made your stay better. accept our biggest and sincere apologies for not having covered your expectations we will be waiting for a new opportunity to show you why it is the best recognized family hotel in the area. Cordially

4 out of 5
Older hotel but upkeep is great. Had the feeling of a bungalow & not a hotel. Very homey. Had my own balcony which I loved. Will definitely stay here again

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jul 7, 2019 by Antonio Robles - General Manager

Dea Anonymous Thank you so very much for the excellent review. We are grateful that you chose to stay with us and are very happy that we exceeded your expectations. I will be sure to share your experience with the hotel staff. They will be delighted to hear that their efforts had such a positive impact every time you stay with us. Cordially

4 out of 5
Close to the beach and club and restaurant. Very convenient

Posted by , from California on May 15, 2019

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Comment from Hotel Management

Jul 5, 2019 by Antonio Robles - General Manager

Dear Joel We're so glad that you enjoyed your stay with us and as you noted, we're very fortunate to have so many great places surrounding us. Please come and visit us again and explore the more than 75 restaurants include our restaurant that are in walking distance! And our concierge staff is always ready to help with their favorites and reservation times for any place. Cordially

3 out of 5
Rooms are small, hard pillows and mattress not a good rest. Room has musty and came home with the musty smell cloth. My reservation came with 20% off meals to use at site restaurant but was never applied/ A positive thing about the hotel is the location, the view and staff.

Posted by , from Dallas on May 9, 2019

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Comment from Hotel Management

Jun 10, 2019 by Antonio Robles General Manager

Dear Patricia Thank you for providing us a detailed feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

5 out of 5
Friendly staff, good food, reasonably priced!! We have been staying here for many years and love it!!!

Posted by on May 8, 2019

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Comment from Hotel Management

Jul 5, 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you so very much for the "Thumbs Up" five points review. We are grateful that you chose to stay with us after a long flight and are very happy that we exceeded your expectations. I will be sure to share your experience with the hotel staff. Cordially

About the Playa Los Arcos Hotel Beach Resort & Spa

Location Olas Altas 380, Puerto Vallarta, JAL 48380

All-inclusive Details

  • All meals served buffet-style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Room service not included
  • All food and beverages included

Property Features

Playa Los Arcos Hotel Beach Resort & Spa offers its guests 3 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at Playa Los Arcos Hotel Beach Resort & Spa. Self parking is free. This 3.5-star Puerto Vallarta resort is smoke free.

  • 169 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1979
  • Dining venue
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (13.8 km / 8.6 mi)
  • Parking: Free self parking

Room Amenities

Playa Los Arcos Hotel Beach Resort & Spa offers 169 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to noon.

Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa Holistic has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 190 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcos Los
  • Arcos Playa
  • Los Arcos Playa
  • Playa Arcos
  • Playa Los
  • Playa Los Arcos
  • Playa Los Arcos Hotel
  • Playa Los Arcos Hotel Puerto Vallarta
  • Playa Los Arcos Puerto Vallarta
  • Playa Los Arcos Hotel Beach Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort And Spa
  • Playa Los Arcos Hotel Beach Resort Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort
  • Playa Los Arcos Beach Puerto Vallarta
  • Playa Los Arcos Beach
  • Playa Los Arcos Hotel Beach Resort Spa
  • Los Arcos Puerto Vallarta
  • Los Arcos & Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort
  • Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort Puerto Vallarta
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.