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Krystal Vallarta

3.5 star property
Beachfront hotel near Cruise Ship Terminal

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Photo gallery for Krystal Vallarta

3 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Reception
Terrace/patio
View from property
Deluxe Room, Sea View | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Room service
  • Bar

Explore the area

View in a map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • Place, La Isla
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪10 min walk‬
  • Place, Malecon
    ‪8 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Garden View

8.0 out of 10
Very good
(26 reviews)
  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

7.0 out of 10
Good
(4 reviews)
  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

7.6 out of 10
Good
(11 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Ocean View

8.0 out of 10
Very good
(1 review)
  • 473 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Garden View

  • 430 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

7.8 out of 10
Good
(31 reviews)
  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.4 out of 10
Good
(21 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Resort View

  • 473 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Resort View

  • 473 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Sleeps 4

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About the neighborhood

Puerto Vallarta

On the beach.At this Hotel Zone hotel, you'll be within a 5-minute walk of La Isla and Playa de Oro. Cruise Ship Terminal and Hotel Zone Beach are also within half a mile (1 km).

What's nearby

  • La Isla - 3 min walk - 0.2 miles
  • Hotel Zone Beach - 5 min walk - 0.3 miles
  • Cruise Ship Terminal - 10 min walk - 0.6 miles
  • Malecon - 8 min drive - 3.1 miles
  • Playa de los Muertos - 15 min drive - 4.1 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Outback Steakhouse - ‬2 min walk
  • ‪Vips - ‬6 min walk
  • ‪Icon Beach Bar - ‬6 min walk
  • ‪McCarthy’s - ‬2 min walk

About this property

Krystal Vallarta

Beachfront hotel near Cruise Ship Terminal
Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Krystal Vallarta for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a playground.

There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Colonial Puerto Vallarta hotel is smoke free.

  • 388 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • 3600 sq ft of conference space
  • 334 sq m of conference space
  • Karaoke
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Kids pool
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The price is $159
Dec 1 - Dec 2
Total with taxes and fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
  • Self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Frequently asked questions

How close is Krystal Vallarta to the airport?

Krystal Vallarta is 3.8 mi (10-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Krystal Vallarta have an airport shuttle?

Airport shuttle services are not available at Krystal Vallarta.

How close is Krystal Vallarta to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Vallarta offer free breakfast?

Free breakfast isn’t offered at Krystal Vallarta, but buffet breakfast is offered for a fee of between MXN 450 and 450 for adults, MXN 250 and 250 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Krystal Vallarta?

No, there is no casino at this hotel, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (3-min drive) are nearby.

What time is check-in at Krystal Vallarta?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Vallarta?

Free parking is not available at this hotel. Self parking is available for MXN 50 per day.

Does Krystal Vallarta have a pool?

Krystal Vallarta features 3 outdoor pools. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does Krystal Vallarta have a restaurant?

Yes, there are 3 restaurants on site.

Does Krystal Vallarta have a spa?

There are no spa services available at this hotel.

How close is Krystal Vallarta to downtown Puerto Vallarta?

Krystal Vallarta is 1 mi away from Puerto Vallarta.

Krystal Vallarta Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 317 out of 1003 reviews
Rating 8 - Good. 240 out of 1003 reviews
Rating 6 - Okay. 181 out of 1003 reviews
Rating 4 - Poor. 130 out of 1003 reviews
Rating 2 - Terrible. 135 out of 1003 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ramon

Liked: Cleanliness
Disliked: Staff & service
Not ok! They entered my room while I was away after I checked it, in the evening, whith a Do Not Disturbe sign
Stayed 2 nights in Jul 2025

6/10 Okay

Ramon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Sounded great, but not as planned

Great room, nice area on the 15th floor, but ad said overlooking gardens, no gardens, just construction! Cranes, men running around, overall disarray, some areas not accessible. No benches in lobby or wait areas, all open to heat and mosquitoes
Stayed 1 night in Jul 2025

4/10 Poor

ALEXIS MARLENE

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hi, I stayed here for with my boyfriend for our summer vacation, and we were the ONLY Americans in the whole resort/hotel, It was all local people. Partying went on till 1AM, the rooms was dirty when arriving, the paint from the ceiling was falling apart in the shower, the toilet seat was broken, the bathroom vent was leaking water all over the place, and shower didn’t drain, nor bathroom sink. Just be aware black mold was everywhere, and the resort/hotel is DEFINITELY not what the pictures show online.
Stayed 5 nights in Jul 2025

8/10 Good

Bryce, Pincher Creek

Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Erika C, Santa Paula

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately our experience at Krystal Vallarta was not a good one. We had previously stayed at this hotel in 2019 and had a great experience (booked 4 rooms), so decided to book again. Our family booked a total of 7 rooms this time around and right from the beginning, we started experiencing issues. We got locked out of 4 rooms, keys wouldn’t work, shower and sink in one room overflowed, air conditioner in one room wasn’t working, safe wouldn’t open in another room and we couldn’t access money. Hotel sold part of their property which included a huge part of their biggest pool and we weren’t made aware that construction would be going on everyday, starting early in the morning 8am. When we went to hang out at the pool, we were greeted with a family of 35 that took over entire pool area and was full on having a volleyball match with no consideration for any of us other guests. Balls were flying left and right, hitting and splashing others and the family never once apologized. There was no hotel staff at pools keeping order, so everyone was pretty much doing whatever they wanted. This same family of 35, was gathering in rooms (multiple floors), having parties very late into the night/early morning, making lots of noise. Definitely not the experience we were hoping to have and must say, won’t be staying here ever again .
Stayed 10 nights in Jun 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Joel

Traveled with family
Adequate
Stayed 1 night in Jun 2025

2/10 Terrible

Ricardo

Disliked: Property conditions & facilities
I liked the customer service. I hated the downsizing of resort. The elimination of 1 pool , restaurant, bar and other amenities. Very poor communication with public. I felt decieved. Only 1 restaurant in service. The same menu all day. Pitiful. I won't go anymore. I believe this resort is going to be a at best 1 star huge motel. I wish it weren't true.
Stayed 2 nights in Jun 2025

8/10 Good

Howard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Sketchy maid service, had to wait till afternoon to have out room serviced.
Stayed 5 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Doris

Stayed 2 nights in Apr 2025

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Make sure they provide the right information you picked two beds and they give you what they want add the people who is going because they up charge for every single tho dog as well as the parking
Stayed 1 night in Apr 2025

10/10 Excellent

helia a de

Traveled with family
Liked: Cleanliness, staff & service, amenities
Todo el personal muy amable
Stayed 3 nights in Apr 2025

10/10 Excellent

Paula Dawn, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. You can catch public transportation outside the hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel

STAFF AND ADMIN ARE A DEFINITE STRENGTH ~ CONSTRUCTION NEXT DOOR (CANNOT BE HELPED) obstructs ocean ~ FOOD BUFFET WAS JUST OK
Stayed 2 nights in Apr 2025

8/10 Good

Raymond

Stayed 2 nights in Mar 2025

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, staff & service
Live music entertainment
Stayed 3 nights in Apr 2025

8/10 Good

agapitus, gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2025

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t mind construction so much as the restaurants being closed so no choice
Stayed 11 nights in Feb 2025

8/10 Good

daniel

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

AARON, Edmonton

Stayed 2 nights in Mar 2025

4/10 Poor

Mario enrique, Winchester

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
short on staff, construction not well planned out, restaurants not properly fill with fresh food.
Stayed 4 nights in Feb 2025

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
It was on the beach
Stayed 2 nights in Mar 2025