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Casa Dona Susana

3.5 star property
3.5-star beach hotel near Playa de los Muertos

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Photo gallery for Casa Dona Susana

Enjoy al fresco dining amidst lush greenery and a serene pool view.
Enjoy expansive views from the multi-level balconies and relax in the spacious outdoor seating area.
Enjoy a restful stay in this serene room featuring a comfortable bed, a nightstand with a telephone, and a dresser with a mirror.
Experience serene coastal scenery with lush greenery and majestic rock formations.
Enter a grand lobby with a high ceiling, decorative chandelier, and elegant column structure.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(62 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

Romantic Zone stay.A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Los Muertos Pier are also within half a mile (1 km).

What's nearby

  • Playa de los Muertos - 2 min walk - 0.1 miles
  • Los Muertos Pier - 2 min walk - 0.1 miles
  • Olas Altas Street - 2 min walk - 0.1 miles
  • Cuale Island - 7 min walk - 0.4 miles
  • Malecon - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

3.5-star beach hotel near Playa de los Muertos
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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  • Pool
  • All inclusive
  • Spa
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The price is $131
Jul 11 - Jul 12
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

How close is Casa Dona Susana to the airport?

Casa Dona Susana is 8.7 mi (29-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Casa Dona Susana?

As of Jul 10, 2025, prices found for a 1-night stay for 2 adults at Casa Dona Susana on Jul 11, 2025 start from $98.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Casa Dona Susana have an airport shuttle?

Airport shuttle services are not available at Casa Dona Susana.

How close is Casa Dona Susana to the beach?

This hotel is a short 2-minute walk from Playa de los Muertos and 4-minute walk from Olas Altas Beach. Don't forget your sunscreen!

Does Casa Dona Susana offer free breakfast?

Casa Dona Susana does not offer free breakfast.

Is there a casino at Casa Dona Susana?

No, there is no casino at this hotel, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are nearby.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Casa Dona Susana?

Free parking is not available at this hotel.

Does Casa Dona Susana have a pool?

Casa Dona Susana features an outdoor pool. Guests can enjoy pool access from 10 AM to 10 PM.

Does Casa Dona Susana have a restaurant?

Yes, there is a restaurant on site.

Does Casa Dona Susana have a spa?

There are no spa services available at this hotel.

How close is Casa Dona Susana to downtown Puerto Vallarta?

Casa Dona Susana is 3.7 mi away from Puerto Vallarta.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

rod

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location. Close to many little good restaurants and bars! And only a block away from the beach. The hotel is an older but very nice and super clean one. The pool area is also great and very relaxing. Some rooms are a bit on the smaller side so just make sure you book the correct one! Overall great place to stay at with a super friendly staff!!
Stayed 2 nights in Apr 2025

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 9 nights in Mar 2025

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Disliked: Staff & service
Location was great however the “all inclusive” option was quite strange, you needed to walk to its sister hotel down the street for meals. Room was also small and dark. Best part was the very quiet rooftop pool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Grigore

Stayed 5 nights in Mar 2025

6/10 Okay

Marlene

Liked: Cleanliness, staff & service
Construction around property noisy
Stayed 1 night in Apr 2025

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Economical

Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Pool deck view
Inside hotel courtyard
Variety of carved room doors
Hotel’s street
Stayed 6 nights in Mar 2025

2/10 Terrible

Toya

Stayed 4 nights in Mar 2025

10/10 Excellent

WCurtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience & very helpful staff
Stayed 4 nights in Mar 2025

6/10 Okay

Todd

Liked: Staff & service
Great central location in the romantic zone close to dining and shopping. The pool area was quiet and beautifully maintained with ample lounge chairs. The pool lounge was open during the day to order drinks and food. My room was very basic with no real windows to see outside unless you opened the curtained window to the courtyard which allowed everyone to see directly into the room. The courtyard seemed to amplify sound into the room, so it got noisy at times. There was only a table with two wood chairs for seating. I would definitely get an upgraded room if I were to stay again.
Stayed 8 nights in Mar 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and convenient and loved the roof top deck with the delicious food offerings. Would stay there again
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael, Land O' Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Well located. Good breakfast. Helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love casa Dona Susana as it is quiet and part of the Los Arcos complex with all the amenities, pools and beach.
Stayed 3 nights in Mar 2025

2/10 Terrible

Mathew

Stayed 5 nights in Mar 2025

10/10 Excellent

Brian Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being here. Will stay here again in the future.
Stayed 7 nights in Mar 2025

10/10 Excellent

Florencio

Stayed 5 nights in Mar 2025

10/10 Excellent

Janice, Grand Haven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this hotel. Have gone there many many times
Stayed 14 nights in Mar 2025

10/10 Excellent

Brent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

11 out of 10 loved. Great value + excellent staff. Much better than the Almar down the road 👏👏.
Rooftop pool
King style bedroom. Look at the towel swans 🦢. Kinky.
Stayed 1 night in Mar 2025

6/10 Okay

Lillian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower had no pressure, the All inclusive is located in another facility, rooms are damp, not as advertised
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
All staff welcoming friendly and reliable . I will definitely be back ! Thanks so much
Stayed 3 nights in Mar 2025

10/10 Excellent

Maricela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quaint, no-frills hotel with beautiful Mexican features like tile, statues, and most important the tree that is in the middle of the hotel and goes all the way to the terrace on the fourth floor. I loved drinking my morning cup of coffee listening to the birds that gathered in the tree ❤️
Stayed 6 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value!

Great quiet location just off all the main areas you want to see in PVR, beach is a block away, amazing bars and restaurants 2 blocks away, safe neighborhood. Cute courtyard, quiet pool on roof top, amazing buffet breakfast at sister property on the beach. Friendly staff let us check in a little early, and check out a little late. Would definitely recommend and stay here again. Only negative is room did not have a window but that meant great sleep!
Stayed 1 night in Mar 2025

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2025

10/10 Excellent

Elza, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephanie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and helpful. Our upgrades were an amazing surprise!
Stayed 8 nights in Mar 2025