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 Puerto Vallarta •1 Room
 Puerto Vallarta • 1 Room
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Casa Dona Susana

3.5-star property
Manuel M Dieguez No 171, Puerto Vallarta, JAL 1-855-201-7819
4.2 out of 5
Very good!
See all 17 travelocity Reviews

"We have stayed before. When we booked, we requested a room with a balcony. When we arrived we were told there were none available. But the front desk ... " More

By a verified traveler on Fri 20 May 2022

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Hotel Description

3.5-star beach hotel near Playa de los Muertos

Romantic Zone stay

A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Olas Altas Beach are also within half a mile (1 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a rooftop terrace. Business travelers can take advantage of the free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Aug 14 - Aug 15

Casa Dona Susana ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Dona Susana

Everyone (9) Couples (7) Family (1)
3 out of 5
We have stayed before. When we booked, we requested a room with a balcony. When we arrived we were told there were none available. But the front desk was helpful and got us in a small room with a very large balcony. Wish they could have provided us the room we requested.

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 29, 2022 by General Manager

Dear Alison We are sorry to hear about your negative experience and we apologize. However we are so glad to hear that our front desk was helpful for make your experience more pleasant. I assure that we continue working for this not happened again. Thank you for your visit. Sincerely

4 out of 5
This hotel is in the perfect location but very noisy. I sleep hard so didn’t bother me but hubby wasn’t happy. You do walk a few blocks to eat and drink if you choose all inclusive but we didn’t mind. Beautiful property and a value.

Posted by on May 5, 2022

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Comment from Hotel Management

Jun 29, 2022 by General Manager

Dear Tina Thank you for your comment, we are happy to know that you enjoyed of our excellent location, However we are sorry to hear that you husband wasn’t happy for noisy and we apologize. we really appreciate you visit. Sincerely

5 out of 5
Adults only, a block from the beach. In the middle of shops and restaurants. Access to the beach lounge chairs at a sister property a block away. Nice rooftop pool.

Posted by , from PORTLAND on Nov 22, 2021

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Comment from Hotel Management

Nov 23, 2021 by The Management

Dear KARLA we are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Casa Doña Susana Hotel. Cordially

5 out of 5
Very nice quiet property. Great location. Very reasonable. Great accommodating staff

Posted by on Aug 24, 2021

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Comment from Hotel Management

Oct 11, 2021 by The Management

Dear Alexander Thank you for taking the time to provide your feedback. We are delighted you had an amazing experience at the Arcos Suites. We are glad you enjoyed our great location and pools areas. We appreciate you noticing our efforts in updating and up keeping the resort as well as our friendly staff.We truly appreciate your suggestions regarding the neighbors noisy we will share that with our security team We are so happy to be welcoming you back soon and share new experiences at Los Arcos Suites Hotel. Cordially

4 out of 5
we have stayed at this property in the past and it is in a great location and is adult only.

Posted by on Jul 12, 2021

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5 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 4, 2021 by The Management

Dear Anonymous Thank you for being a valued guest Casa Doña Susana , and we are happy that your stay at Puerto Vallarta was fantastic. We look forward to hosting you again soon. Cordially

5 out of 5
Smelly elevator! Apparently rain water flooded the elevator shaft and overwhelmed the drain. They were aware and fixing it. Not a big deal!

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 8, 2019 by General Manager

Dear guest Thank you for posting your comments. We appreciate your positive feedback as well as the opportunity you are giving us to learn what went wrong. I am delighted you enjoyed the warm hospitality from our wonderful staff. I hope you will give us the opportunity to welcome you back some other time. Sunny Regards Antonio Robles General Manager

2 out of 5
The property was excellent but they transfer out reservation to a secondary hotel.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 26, 2019 by General Manager

Dear Al I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to improve the quality of our services. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sunny Regards Antonio Robles General Manager

4 out of 5
Beautiful grounds, small room. We will return & request a room w/ a balcony& kitchen.

Posted by on May 23, 2019

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Comment from Hotel Management

May 24, 2019 by General Manager

Dear guest Thanks for your kind words, hope to host you in a very near future. Sunny Regards Antonio Robles General MAnager

4 out of 5

2017 November Trip

Pros: adults only hotel, and no kids! and definitely the roof top pool
Cons: I don't think it needs much improvement...it's definitely a romantic hotel and extremely cozy (meaning small)...
Location: It's in a great central location. Many great restaurants, bars, gift shops, and site seeing. The beach is literally about 500 steps .
The room was very small, approximately a 12'x12' about 4m x 4m.....if you go with a corner unit you might get more room, or a room with balcony might give the appearance of a bigger room. I felt a little claustrophobic but luckily my wife gave me piece of mind when she said we won't be spending a lot of time in the room, that it would only be used to sleep. Other then that, the hotel was very cozy and romantic. I did like the fact that it was an adult only hotel...no kids!...and a roof top pool overlooking the city.

Posted by , from houston on Nov 20, 2017

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About the Casa Dona Susana

Location Manuel M Dieguez No 171, Puerto Vallarta, JAL 48380

All-inclusive Details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Not included

  • Minibar

  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • All meals included
  • Minibar not included

Property Features

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Casa Dona Susana, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Casa Dona Susana. The hotel can provide concierge services and wedding services. Free self parking is available. This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Casa Dona Susana offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Casa Dona
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana
  • Susana Casa
  • Casa Dona Susana Hotel
  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel Puerto Vallarta

You should know

  • Pool access available from 10 AM to 10 PM.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.