4.2 out of 5

"The room was very small, approximately a 12'x12' about 4m x 4m.....if you go with a corner unit you might get more room, or a room with balcony might ... " More

By a verified traveler on Mon 20 Nov 2017

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Hotel Description

A romantic stay in Puerto Vallarta awaits you at Casa Dona Susana. You'll be 1.5 km (1 mi) from Malecon and 3 km (1.8 mi) from Uno. Highlights at this hotel include an outdoor swimming pool, free self parking, and a rooftop terrace.

LED TVs with cable channels are featured in all 42 rooms, and you can enjoy free WiFi, safes, and hair dryers. Nice touches to enhance your stay include free toiletries and premium bedding. Minibars, irons/ironing boards, and desks are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find massage/treatment rooms, barbecue grills, and dry cleaning/laundry services.

Attractions within a 30-minute drive of this Romantic Zone hotel include Puerto Vallarta Botanical Gardens and Bay of Banderas.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Dona Susana ratings based on 38 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

2017 November Trip

Pros: adults only hotel, and no kids! and definitely the roof top pool
Cons: I don't think it needs much improvement...it's definitely a romantic hotel and extremely cozy (meaning small)...
Location: It's in a great central location. Many great restaurants, bars, gift shops, and site seeing. The beach is literally about 500 steps .
The room was very small, approximately a 12'x12' about 4m x 4m.....if you go with a corner unit you might get more room, or a room with balcony might give the appearance of a bigger room. I felt a little claustrophobic but luckily my wife gave me piece of mind when she said we won't be spending a lot of time in the room, that it would only be used to sleep. Other then that, the hotel was very cozy and romantic. I did like the fact that it was an adult only hotel...no kids!...and a roof top pool overlooking the city.

Posted by , from houston on Nov 20, 2017

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4 out of 5
16th time in PV loved the Dona Susana~ right in the heart of old town!

Posted by on Apr 12, 2017

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Comment from Hotel Management

Apr 15, 2017 by General Manager

Dear guest. Thank you for your kind comments. sunny Regards Antonio Robles General Manager

5 out of 5

Wonderful Boutique Hotel!

Pros: The internet access, tv reception, lovely swimming pool on the roof all made for a pleasant stay
Cons: We would have liked it if there were drinks served poolside, or in the small patio on the roof---but other than that, we were totally satisfied.
Location: The location is very central to the Malecon (beachside walkway) and dozens of great restaurants.
My wife and I have stayed at the Los Arcos Suites, but this was the first time we stayed in its sister hotel, Casa Susana. It was one of the most restful and comfortable vacations we have had in more than 50 years of travelling. The room was kept spotless by the efficient maids, who even washed the dishes for our kitchenette. Bonifacio, the extremely gracious and hospitable supervisor of both the Suites and Casa Susana, was always available for information, and made sure that the guests were happy.

Posted by on Mar 27, 2017

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4 out of 5

Would go back

Pros: The warmth and charm as well as the customer service provided by all of the staff.
Cons: We were satisfied with everything but having a double room when we paid for a King
Location: The streets are busy with shops, places to eat,people watching. Great cultural immersion. Eighty percent Americans and Canadians. Very Safe.
The hotel is very charming and situated right in the heart of things. It is very clean and well maintained. The staff and the service is top notch. We were brought to our room and found that the air conditioner did not work nor did the safe. We mentioned it to the front desk and they immediately moved us to another room. The unfortunate thing was that we had reserved a room with a King bed and we were given a room with 2 double beds,for a week. Because we were staying a week they said they did not a have a room that size for a week.

Posted by , from Minnesota on Jan 30, 2017

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4 out of 5


Pros: Location. Cleanliness. Staff. You have access to amenities at Playa Los Arcos (Beach chairs and umbrellas), and Los Arcos Suites (pool). All adult
Cons: Reservation system and honoring requests and having rooms available.
Have been staying here many years. Great tourist class hotel. All adult. Clean. Nice staff. Beware (1) Current construction of new project right next door makes it noisy at the pool and in your room depending on room location; and, (2) Make sure you confirm your reservation before arrival with the hotel directly (get their name). I experienced last year and talked to several people this year, who arrived and found the hotel did not have their reservation or had no rooms. This could be especially troubling in peak season.

Posted by , from Boston on Nov 22, 2016

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Comment from Hotel Management

Nov 27, 2016 by General Manager

Dear Joel Thank you for choosing us for your recent stay and for taking the time to share your review on our service and facilities. We appreciate you feedback and your comments will be used to improve every point as mentioned, including the reservation process. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a great experience that will exceed your expectations. Sunny Regards Antonio Robles General Manager

4 out of 5

Central location, close to the beach,

Friendly and caring staff. We will definitely be returning.

Posted by , from New Westminster, BC on Dec 17, 2015

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Comment from Hotel Management

Mar 10, 2016 by General Manager

Dear Dave Thank you very much for your kind comments. See you in your next vacation Sunny Regards Antonio Robles

5 out of 5

Nice calm place in a vibrant neighborhood.

Pros: Great location ... one short block off busy street, two short blocks from the sand. Small pool but good for cooling & reading.
Cons: Refrigerator in room would be great improvement.
Location: Many really good and friendly restaurants. Shopping, massage, parasail & bouncing boat rides. Beach is nice sand but turns to rocks in the surf.
Nice beach with many good restaurants - try Freddy's Toucan for breakfast and Margraritagrill for lunch or dinner. Many of the oceanside restaurants are good and we found some good luck with some of the masseusses. Pretty muggy in October but efficient a/c in room.

Posted by on Oct 17, 2015

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5 out of 5

It was so great. The staff was wonderful. It was so nice to be able to walk around and not take a taxi.

Pros: Close restaurants, Free Internet
It was so great. The staff was wonderful. It was so nice to be able to walk around and not take a taxi.

Posted by , from Ohio on Oct 13, 2012

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3 out of 5

Good value for the money but...

Pros: Close restaurants, Free Internet, very comfortable bed
Cons: Noisy, totally dependent from sister hotel
I stayed at this hotel for 6 nights. I have to say the location is great, walking distance to the malecon and the beach is across the street. Hotel Dona Susana is part of a group of three hotels and unfortunately the least organized of the three. Phone calls go through the Los Arcos Hotel, consequentially you never get messages if somebody calls you from outside. I prepaid my transportation from the airport online (it was organized by Los Arcos), but no one was there to pick me up. After waiting a while I called the hotel and I was transfered to Los Arcos. The girl in charge of the reservation explained to me she was off the day I made the reservation and that's why it was overlooked. Upon checking out they wanted me to pay again for it, but I showed them the paypal receipt. Of course a phone call had to be made to Los Arcos to get approval to take that off my bill and then I had to wait 15 minutes for them to go make a copy, since Dona Susana doesn't have a copier machine onsite. I chose this hotel because it is an adults-only and I was hoping to get a little peace. My room was on the third floor. I couldn't sleep past 8:15 every morning because that's when the cleaning staff started sweeping the terrace above me. The cleaning ladies on the different floors would talk loud to each other (the hotel has a courtyard with a staircase in the middle so you can see and hear people from any rooms#. If it wasn't the lively talking of the ladies, I would be waken up by not very pleasant frying smells that would reach my room through the bathroom window. Closing the bathroom door at night #the window couldn't be fully shut) would help a little. I am not sure if rooms acroos the courtyard are reached by the cooking fragances as well. They seemed to be more spacious though. Not sure if I would stay at this hotel again.

Posted by , from USA on Mar 21, 2012

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5 out of 5

I can highly recommend the Casa Dona Susana hotel to anyone.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Beautifully designed spanish-colonial interior. A nice-touch decorations. Quiet and at the same time, located just one short block from the main (small) street with many restaurants, cafeterias, shops, news stands, beach and etc. We are definitely coming back this summer to Casa Dona Susana.

Posted by , from San Francisco on Jan 20, 2012

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All-inclusive Details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Casa Dona Susana, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Casa Dona Susana. The hotel can provide concierge services and wedding services. Self parking is free. This Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (11.6 km / 7.2 mi)
  • Parking: Free self parking

Room Amenities

Casa Dona Susana offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Minimum check-in age is 21

Special check-in instructions:

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in
  • Caters to adults only

Hotel Names

  • Casa Dona
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana
  • Susana Casa