See all properties

Grand Palladium Vallarta Resort & Spa - All Inclusive

4.0 star property
4-star beachfront property near Litibu Golf Course

Choose dates to view prices

Photo gallery for Grand Palladium Vallarta Resort & Spa - All Inclusive

Exterior
Lobby
Down comforters, memory foam beds, free minibar, in-room safe
Lobby
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY, 63734
  • Punta de Mita Beach
    ‪3 min drive‬
  • El Anclote Beach
    ‪5 min drive‬
  • Destiladeras Beach
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Triple Ocean View

View from room

Deluxe Triple Ocean View

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Oceanfront (View)

Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Room, Oceanfront (View)

7.6 out of 10
Good
(16 reviews)
  • 334 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Triple Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Triple Garden View

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

  • 333 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Deluxe Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Garden View

8.4 out of 10
Very good
(46 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Panoramic Ocean View

View from room

Deluxe Panoramic Ocean View

8.0 out of 10
Very good
(22 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Triple Oceanfront View

Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Triple Oceanfront View

  • 334 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Junior Suite Garden View

8.8 out of 10
Excellent
(6 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Triple Room, Ocean View (Panoramic)

View from room

Deluxe Triple Room, Ocean View (Panoramic)

  • 334 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Ocean View

Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Ocean View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • Sleeps 1
  • 1 King Bed

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Panoramic View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Panoramic View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with Panoramic View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Panoramic View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Aerial view

Conrad Punta de Mita

Punta de Mita
  • On private beach
  • Pool
  • Hot Tub
  • Spa
4.5 out of 5, Wonderful, 408 reviews
$242 nightly
The price is $287
Aug 14 - Aug 15
Total includes taxes and fees
Conrad Punta de Mita

About the neighborhood

Punta de Mita

On the beach.Within 3 miles (5 km) of this Punta de Mita property, you'll find Punta de Mita Beach and El Anclote Beach. Also, Destiladeras Beach is within 3 miles (5 km) and Punta Mita Golf Club is within 6 miles (10 km).

What's nearby

  • Punta de Mita Beach - 3 min drive - 1.9 miles
  • El Anclote Beach - 5 min drive - 3.4 miles
  • Destiladeras Beach - 5 min drive - 3.4 miles
  • Litibu Golf Course - 7 min drive - 3.4 miles
  • Punta Mita Golf Club - 7 min drive - 4.1 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 39 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬3 min drive
  • ‪Manatees Pool Lounge - ‬3 min drive
  • ‪Bluewater Grill - ‬3 min drive
  • ‪Árbol - ‬7 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min drive

About this property

Grand Palladium Vallarta Resort & Spa - All Inclusive

4-star beachfront property near Litibu Golf Course
Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta de Mita property.

  • 517 guestrooms or units
  • 3 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature down comforters. 42-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Zentropia. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,487 reviews
$209 nightly
The price is $253
Aug 16 - Aug 17
Total includes taxes and fees
Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Service fee: USD 19

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
Grand Palladium Vallarta Resort Spa All Inclusive

Frequently asked questions

How close is Grand Palladium Vallarta Resort & Spa - All Inclusive to the airport?

Grand Palladium Vallarta Resort & Spa - All Inclusive is 21.1 mi (39-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Vallarta Resort & Spa - All Inclusive on Aug 6, 2025 start from $337.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Vallarta Resort & Spa - All Inclusive.

How close is Grand Palladium Vallarta Resort & Spa - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Palladium Vallarta Resort & Spa - All Inclusive offer free breakfast?

Grand Palladium Vallarta Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Vallarta Resort & Spa - All Inclusive?

This property offers free self parking.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a pool?

Grand Palladium Vallarta Resort & Spa - All Inclusive features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy beach massages.

How close is Grand Palladium Vallarta Resort & Spa - All Inclusive to downtown Punta de Mita?

Grand Palladium Vallarta Resort & Spa - All Inclusive is 3.4 mi away from Punta de Mita.

Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 435 out of 1008 reviews
Rating 8 - Good. 276 out of 1008 reviews
Rating 6 - Okay. 148 out of 1008 reviews
Rating 4 - Poor. 72 out of 1008 reviews
Rating 2 - Terrible. 77 out of 1008 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort friendly staff.
Stayed 7 nights in Apr 2025

10/10 Excellent

Alexandre Dos Santos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. The room was clean and comfortable, the food was very good, a lot of variety, and the special restaurants were great. The adult pool is a little warmer, which was great, even when the weather was very hot. The beach right in front of the hotel was very nice. The service and staff were friendly and kind. I super recommend staying at the hotel.
Stayed 5 nights in Apr 2025

4/10 Poor

kristian

Traveled with partner
Liked: Staff & service
The staff are amazing. However the food quality has declined since our last trip a couple of years ago to this resort. Love the location, disappointed with the food this time.
Stayed 1 night in Apr 2025

6/10 Okay

Lance

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff were friendly and for the most part accommodating. The entertainment was limited and the food was at times excellent and at times terrible. It's funny, the service and quality of food at Portofino was terrible, while the service and quality of food at the International was excellent. Based on location, I assume the food is coming from the same kitchen. This is the second time we have stayed at the Grand Palladium Vallarta and I must say, nothing has changed.
Stayed 7 nights in Apr 2025

6/10 Okay

Katarina

Traveled with group
Liked: Cleanliness, staff & service
The Grand Palladium sits on a really beautiful piece of land - I love the jungle in the middle. I think the food often left something to be desired and the drinks often tasted like aspartame which was unfortunate. The staff were excellent and always friendly, and the entertainment was great (live DJ specifically). Some of the facilities needed improvement as well despite looking nice - the fan in our bathroom never turned on, there was one light that didn’t work, and at one point there was water coming from the ceiling in a bar we were in. Also, the app for booking restaurant reservations was difficult to use, and restaurants weren’t open every day so we weren’t able to try each one.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jesie vee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, excellent staff, great food and EXTRA BONUS points for the great surf break out front!
Stayed 4 nights in Apr 2025

10/10 Excellent

Greta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a relaxing fun fabulous trip. Loved the spa experience and the food at all the restaurants!
Stayed 5 nights in Mar 2025

4/10 Poor

Roland Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at the Grand Palladium Punta de Mita and while the location is beautiful, the overall experience was disappointing. Service was consistently poor—basic requests felt like an inconvenience, and we were never once offered drink service by a waiter. Long lineups for food and drinks were constant, largely due to the resort allowing day passes, which made the pools and common areas overcrowded. Despite being advertised as all-inclusive, there were frequent upcharges for premium drinks, food items, and room upgrades, which made the resort feel more focused on upselling than guest comfort. Our room was cleaned well, but it was outdated and in disrepair. A service request for a broken toilet was never addressed. The facilities felt neglected—pools were scrubbed during peak hours and one afternoon a film resembling vomit covered the quiet pool, prompting us to cut our stay short. After two days, we moved to Secrets next door, where the difference in service, cleanliness, and hospitality was immediate. Even at checkout, the staff showed little interest in our concerns and offered no apology or compensation. With better maintenance and a stronger focus on guest experience, this resort has potential—but based on our visit, we would not return or recommend it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach and the pools. The concierge Caroline was super friendly and efficient. Very nice staff and clean.
Stayed 7 nights in Mar 2025

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and linens need updating but the staff, food, entertainment, and grounds were all wonderful.
Stayed 7 nights in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 11 nights in Mar 2025

10/10 Excellent

Renay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, beautiful resort.
Stayed 7 nights in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
I chose to come to this resort on a surgically repaired broken leg 6 weeks prior to arriving. It was a bad break. I received help from Cecilia, the concierge, well in advance in booking this trip, to arrange an electric scooter. She was prompt and followed me throughout the entire stay. I did drive said scooter off an embankment into a forest. At which time my daughter revoked my electric scooter license. Lol. . I lwas the slant of the path that started it, it was 0900 ish and cominf from the gym. But maybe the pathway was very slanted, there was no saving this also. The bell man, Carlos, Bravo
Stayed 7 nights in Mar 2025

10/10 Excellent

Paris

Stayed 1 night in Mar 2025

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and we will be back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Jordan

Although Expedia and the Palladuim resort staff acknowledged I have valid proof Expedia promised me $600 USD (per room, per stay) "Included amenities All-Inclusive $600 resort credit per room, per stay" as clearly defined on my vacation package itinerary, the resort staff acknowledged I have resort credit but then refused to actually honour. Upon assessing the overall situation, I believe the resort staff could be pocketing the resort credit.
Stayed 7 nights in Dec 2024

8/10 Good

JUAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service are really good

10/10 Excellent

Jeffrey Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional place to vacation. A short taxi ride to a nearby town for shopping and local cowrie. Buffet is amazing with plenty of options. Staff is friendly and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

JESSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at Grand Palladium! Would go again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Chiemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice small property in a sheltered area that had everything what we were looking for. We’ll definitely go back again!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Heather M

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Limited on-site activity
Stayed 5 nights in Mar 2025

4/10 Poor

Jill

Traveled with partner
Disliked: Cleanliness, staff & service
The staff was good and the view and the pool were great. The biggest problem was the food at the buffet. Everything I put on my plate was cold and dry. I mean COLD. We had two breakfasts, two lunches and a dinner there. The only thing that was good was the desserts. The second night we were there they played extremely loud music right below our room until 11:00 PM. There was water coming from the ceiling, we think it was the air conditioner. One night when going back to our room, an entire corridor had the lights out so we could barely see our way. I do realize that we are in Mexico, but since the majority of guests staying there spoke English, I would think the television would be in English. They had American movies in Spanish (no sub-titles.) Cecilia Contreras was a great help, but was unable to get us a refund that we requested for the last night we did not stay due to the above issues.
Stayed 3 nights in Mar 2025

10/10 Excellent

Deidre Rae Helen, tumbler ridge

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the jungle landscape that enrobed the resort.
Stayed 6 nights in Mar 2025