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"Its great property but lot of walking .. we did not mind but I think my older folks will have problem " More

By a verified traveler on Wed 04 Sep 2019

Hotel Description

4-star beachfront property near Punta De Mita Beach

On the beach

You'll find Punta De Mita Beach and Destiladeras Beach within 3 miles (5 km) of this Punta de Mita property. Punta de Mita Sea Pool and El Anclote Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and 5 restaurants. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and in-room childcare is an added bonus.

Jetted tubs, free WiFi

The 517 individually furnished guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with satellite channels, and other amenities include balconies and jetted bathtubs.

Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$164* Per night/room Apr 5 - Apr 6

Triple Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Selection Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Triple

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Palladium Vallarta Resort & Spa - All Inclusive ratings based on 6 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Palladium Vallarta Resort & Spa - All Inclusive

Everyone (6)
1 out of 5
I didn’t like that my lingerie was stolen and staff really didn’t care

Posted by , from Denver on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Marco Montoya

Dear Mis. Diana, Thank you for taking the time to tell us why our service failed to meet your expectations.. It is my goal to restore your confidence in our company by solving this points and preventing it from happening again. Also send me your email to give you a more personal service about your complain, and follow up please. Sincerely, Marco Montoya Hospitality Manager

5 out of 5
Its great property but lot of walking .. we did not mind but I think my older folks will have problem

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Hospitality Manager-Alan Orozco

Dear Guest, Thank you for sharing with us your comments of your experience at Grand Palladium Vallarta Resort & Spa. I lament our installations were not of your full likeness, our priorities are our guest full satisfaction. If there is anything, we can do to make this better we will make sure to do so. I hope you can give us the chance to provide you with another wonderful vacation. Kind Regards, Alan Orozco Hospitality Manager

3 out of 5
Nice hotel beach a little bit rocky definetely no 5 start althought I paid like it was they book a lot of groups so it was a bit crowded, 2 very small pools one restricted to adults only only option for breakfast was the buffet and big lime to get in not enought plates dinner much better since they have 5 different restaurants some a la carte with no reservation.,the Mexican has the best guacamole

Posted by , from san diego, ca on Jul 7, 2018

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Comment from Hotel Management

Jul 13, 2018 by Management

Dear Cristina, Thank you for bringing this issue to our attention. The safety and satisfaction of our guests is always our top priority. We deeply regret the inconveniences experienced during your recent stay at our hotel, we are aware of the seriousness of the situations you lived and we want to convey our sincere apologies. We have been in charge of verifying what happened at the pools and restaurants to take the necessary corrections and thus be able to offer unforgettable experiences and the service that you and all our guests deserve. We are currently reinforcing quality service skills for our employees, committing ourselves to make our guests feel at home receiving exceptional attention. Again, we apologize for this serious incident and thank you for having contacted us. Please do not hesitate to contact us if you have additional information to share. Kind regards, Management

4 out of 5
The staff were so helpful and truly wanted to please their guests. All smiles no matter what their tasks were day or night. We felt we were a treasured guest. Food was exceptional

Posted by on Apr 16, 2018

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Comment from Hotel Management

Apr 16, 2018 by Hospitality Manager- Melissa Rodriguez

Thank you so much for sharing with us your wonderful opinion about our hotel Grand Palladium Vallarta Resort & Spa. Your comment means the world to us and to see that we were able to give you the vacations that you were looking for makes us very happy. I'm glad to know that our staff members were the superstars during your stay and they helped you with everything. They are the most important part of our hotel since they are the ones that give our guests the service that they deserve. Your comment really motivates us to keep giving our guests the attention, service and vacations that they are looking for. Again, thank you and we hope that you have the chance to visit us again in a not so far future. We look forward to your next visit!!! With kind regards.

1 out of 5

Not As Advertised - NOT 4 Stars

Pros: The kids club was the only thing 4 star about this hotel and those girls work HARD. Be sure to tip them well.
Cons: Customer service, refund policy. With every company, things will go wrong. I don't expect perfect, but there was no effort along the way to correct.
Location: We left to Sayulita and it was night and day. The people and town were so lovely and if I ever come back, it will be to Sayulita.
I was booked until the 6th of May, but checked out 3 days early. Upon arrival, I was confidently told that this would not be my last time here -- I can confidently say that he was wrong. I am a single mother, on a single income, and this was my first family vacation with my daughter. This was her first trip out of the US so I made sure to read the reviews and spend wisely. I thought I hit the jackpot. It was an affordable "4 star" resort. The food had great reviews as well! The food was not edible at times, room service completely forgot my daughter's meal once, there was mildew in the jets of the tub, the paint was peeling from the walls outside, the sofa in the room was torn up and it was clear that the room wasn't being clean thoroughly. I called to have my laundry picked up ahead of time and they completely forgot to come. I called again and they still didn't come. Finally, I cancelled and just decided that I was over the resort experience. Now I'm not a resort traveler. I don't need to be at a 4 star hotel, but this is what they advertise. This is the experience I paid for. I checked out, wasn't asked why I was checking out early beyond what I had already expressed. Travelocity is still attempting to get a refund for the remaining days, but they've been giving them a runaround. We thoroughly enjoyed Sayulita for the remainder of our stay, an authentic Mexico experience with fabulous hospitality and genuine connections made along the way (casalovesayulita!)

Posted by , from Seattle, WA on May 18, 2017

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Comment from Hotel Management

May 22, 2017 by Hospitality Manager Melisa Rodríguez

Dear Tiffany We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. All of our comments are really important to us since they help us see where we fall short and where we need to improve our services and installations. We are so sorry that we couldn't accomplish your expectations. We will talk with our supervisors about all the points that you mentioned in your review. Finally, we hope that you can consider coming back in a not so far future. With kind regards.

3 out of 5

Beautiful locale, sub-par resort.

We stayed at The Royal Suites/adult-only section of the resort. We actually reserved the Palladium but were graciously offered an upgrade upon check-in for $60 USD/night. A great deal as the Royal Suites section was decidedly less crowded. This hotel sits in a beautiful setting. The Ocean is gentle and warm and the beaches well-maintained. The pools are inviting and offer fantastic views of the ocean. The grounds are well-maintained and there is a lush botanical garden in the center of the hotel. There is a wide beach for swimming. Surfboards, boogie boards, snorkeling gear, and canoes are lent out as part of the all-inclusive experience. The spa is a lovely facility and the gym a great touch, and convenient. The spa has its own private pool with waterfalls, a hot jacuzzi, a cold jacuzzi, steam room, sauna, and lockers. The massages were mixed. Kuka was fantastic, while Yolanda was skilled but rushed. Make sure to check out the resort barbecue - plus, plus, plus! All of these are plusses! Ok now the minuses, there are many: The food is extremely mediocre and at times barely edible. Special requests are often ignored and we had to ask for preparations to be re-done on several occasions. The restaurant that is exclusive to the Royal Suites was inconsistent. Our first day there the lunch was barely edible. We were served shrimp that tasted about 10 days old, which scared us from eating there for the rest of the trip. Also the tortilla chips were consistently extremely st

Posted by , from Seattle, WA on Jul 7, 2015

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Comment from Hotel Management

Dec 30, 2015 by Ana Castro

Dear Susan First of all, sorry for the delay in my answer. But I would like to thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product.I appreciate too the feedback you have provided regarding our food and beverage offerings. For us it is so important to know our guests opinions in order to improve our service day to day.

About the Grand Palladium Vallarta Resort & Spa - All Inclusive

Location Carretera Punta de Mita Km 11.5, Punta de Mita, NAY 63734

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Snorkeling gear
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. Self parking is free. This 4-star Punta de Mita property is smoke free.

  • 517 guestrooms or units
  • 3 levels
  • 3 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (34.4 km / 21.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs, slippers, complimentary toiletries, and hair dryers. This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • Minibar
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Grand Palladium Vallarta Resort & Spa - All Inclusive has 5 restaurants on site.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a waterslide, and a spa tub.

Guests under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Zentropia. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 30 per person, per day and includes use of: sauna; spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Vallarta Punta Mita
  • Grand Palladium Vallarta Resort All Inclusive Punta Mita
  • Grand Palladium Vallarta
  • Grand Palladium Vallarta Resort All Inclusive Punta de Mita
  • Grand Palladium Vallarta All Inclusive Punta de Mita
  • Pallaum Vallarta Inclusive Pu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.