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Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

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Photo gallery for Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Property video
Exterior
A restaurant with tables set for dining, a staircase, and a view of the ocean.
On the beach, sun loungers, beach umbrellas, beach towels
Luxury
5.0 star property
8.8

Excellent

Luxury all-inclusive property near Punta de Mita Beach

You can look forward to a free breakfast buffet, free water park access, and a beach bar at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to aromatherapy, a Swedish massage, or a detox wrap at the onsite spa. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball and basketball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Sea Pool
    ‪1 min drive‬
  • Place, Destiladeras Beach
    ‪9 min drive‬
  • Place, Punta de Mita Beach
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪45 min drive‬

Room options

View all photos for Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

1 bedroom, premium bedding, memory foam beds, minibar

Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

9.2 out of 10
Wonderful
(44 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Garden View Single Use

1 bedroom, premium bedding, memory foam beds, minibar

Family Selection Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Punta de Mita

Beachfront retreat .Stay at this Punta de Mita property and you'll be within half a mile (1 km) of Punta de Mita Sea Pool and 2 miles (3 km) of Destiladeras Beach. Punta de Mita Beach and El Anclote Beach are also within 6 miles (10 km).

What's nearby

  • Punta de Mita Sea Pool - 1 min drive - 0.0 miles
  • Destiladeras Beach - 9 min drive - 1.7 miles
  • Punta de Mita Beach - 12 min drive - 4.3 miles
  • Punta Mita Golf Course - 16 min drive - 6.0 miles
  • El Anclote Beach - 16 min drive - 6.0 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬11 min drive
  • ‪buffet El nopal - Iberostar playa mita premium gol - ‬11 min drive
  • ‪Restaurant La Terraza - ‬5 min walk
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min walk
  • ‪Star Café - ‬11 min drive

About this property

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

5-star beachfront property with 3 outdoor pools
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Punta de Mita property is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers 95 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. Accommodations offer separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Similar properties

Exterior
Grand Palladium Vallarta Resort & Spa - All Inclusive
Punta de Mita
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.1 out of 5, Very Good, 1,039 reviews
$277 nightly
The price is $335
May 31 - Jun 1
Total with taxes and fees
Grand Palladium Vallarta Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium channels

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive

Frequently asked questions

How close is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive to the airport?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is 30.2 mi (40-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive on May 31, 2026 start from $456, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have an airport shuttle?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers an airport shuttle.

How close is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offer free breakfast?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

This property offers free self parking.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a pool?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive features 3 outdoor pools and a children's pool.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a spa?

This property has a spa, which features detox wraps, mani/pedis, and reflexology.

How close is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive to downtown Punta de Mita?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is 5.1 mi away from Punta de Mita.

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 190 out of 336 reviews
Rating 8 - Good. 93 out of 336 reviews
Rating 6 - Okay. 30 out of 336 reviews
Rating 4 - Poor. 10 out of 336 reviews
Rating 2 - Terrible. 13 out of 336 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Agnes

Liked: Cleanliness, amenities, property conditions & facilities
Clean, very helpful staff, tons of activities for the kids
Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
We’ve been to many resorts over the last few years, and this was our first time staying in Family Selection. It quickly became our favorite—not because the resort itself is wildly different from others, but because the service was truly exceptional. A huge part of that was Josue and Isáias. From before we arrived to the moment we said goodbye, they were on top of everything we needed and made the entire trip feel effortless. Their attention, kindness, and consistency turned what could’ve been “just another resort vacation” into the best experience we’ve had. We can’t wait to come back—mainly because of them. Thank you again Josue and Isáiah!
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value and amenities offered at an affordable price.
Stayed 7 nights in Jan 2026

8/10 Good

Maye

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is incredible. Kid-friendly resort with lots of activities. Food was a little lacking in variety and quality but overall we had a great stay.
Stayed 6 nights in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The family area was perfect. We have a child with food allergies and they accomodated all of our needs. A great resort.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Our family of 6 had a wonderful week! We had three different rooms, all in Family Selection. In my opinion it's definitely worth the extra money to stay in Family Selection. Check in is so simple as this section has its own entrance/ lobby. You are provided with your own family butler, who can answer any questions, call bell boys, make dinner reservations for you, or arrange a taxi to wherever you may want to go (we actually ubered quite a bit it's much cheaper). Family selection has its own pool, which we didn't use much but the snack bar and restaurant right there are great. We found the main pool to be a lot more fun - get seats early or you won't have one all day! Rooms are great and actually quite spacious. The beach is gorgeous, there's a swimmable area which is nice and many tide pools surrounding which we loved to be able to see all the sea creatures. The bar down on the beach is very convenient. The food - for an all inclusive the food is very good. We especially liked the Nest and Portofino. We didn't get to try Adelita or Bamboo since we wanted to eat in town a few times. The kids LOVED the 24/7 room service as well as the Xtra Time sports bar. They have a a kids area with Xbox, pool , ping Also basketball court and pickleball / tennis. What really sets this resort apart is the customer service - it's truly top notch . All of the staff are fantastic and go out of their way to be friendly. Beautiful grounds .
Stayed 6 nights in Dec 2025

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, the hosts Moses and Jouse.
Stayed 7 nights in Dec 2025

8/10 Good

Suneel, Flower Mound

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff seems courteous
Stayed 5 nights in Dec 2025

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING stood out! Above all, the staff -- the family buttlers. Starting even before the trip started - our family "Buttler" contacted us way in advance, asked for some info and by the we arrived we were greeted with a totally customized welcome package. The kind, probative service continued until the moment we left the resort. Absolutely recommended.
Stayed 5 nights in Dec 2025

8/10 Good

Mengjun

Liked: Cleanliness
Stayed 6 nights in Dec 2025

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay at family selection. Highly recommend the family selection side in stead of grand palladium. We had a butler, Elliott, who was amazing and he went above and beyond to ensure all of our needs were met. The pool server, Carlos, was one of the hardest working person I have ever met. He made our pool days fantastic by ensuring drinks were always available and food readily accessible. The room service could use some work as they didn’t answer to take our order one evening and the wait times to receive food was 90 minutes on one occasion. Rooms were clean, little dated but overall I would recommend. Bus stops right outside the resort for easy access to downtown puerto Vallarta.
Stayed 9 nights in Dec 2025

8/10 Good

Dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible, lots of activities for the kids and the family pool and beach are top notch. Only complaint is the food isn’t that good, one restaurant called The Nest is by far the best for breakfast and lunch, Buffett was horrible. Service and everything else makes up for it though!
Stayed 7 nights in Dec 2025

10/10 Excellent

Kenny Kai Cheuk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Special thanks to the Expedia Concierge team for making our family stay truly outstanding. From the moment we arrived, everything exceeded our expectations. The room was very well maintained, providing a comfortable and relaxing environment throughout our stay. The butler service was exceptional. Every request we made was handled promptly, efficiently, and with great attention to detail. Most importantly, all the staffs demonstrated genuine professionalism, friendliness, and a strong commitment to service excellence. Thanks to the entire team, our family enjoyed a truly memorable and stress-free experience. We would absolutely recommend this hotel and look forward to returning again in the future.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tirso Alejandro

Stayed 4 nights in Dec 2025

10/10 Excellent

Bikramjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had an amazing time ! There’s lots to do on this beautiful property. The nightly entertainment was great. Food and drinks were really good. The kids didn’t want to leave.. they had a lot of fun in the pool, beach and the kids club.What really elevated our experience and what will bring us back - was the staff ! Everyone was super helpful and always greeted us with a smile. A special to thanks to Eliutt - our concierge and his team - they were exceptional and made our stay memorable !
Stayed 3 nights in Dec 2025

8/10 Good

Erin

Stayed 7 nights in Nov 2025

8/10 Good

Susan Yvonne

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was okay. The hotel is a bit worn however the staff were excellent. Elliot, Moses, Josue were so attentive and Fany was incredibly helpful in “The Nest”
Stayed 5 nights in Nov 2025

10/10 Excellent

Alana Katrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elliut was an excellent concierge from beginning to end. Going above and beyond to make our dad's birthday special with decorations. He was so patient and our big group tried to decide about dinner reservations and help to make our requests happen. our room was kept very clean and all staff were kind and helpful. Food was delicious and so many options?
Stayed 7 nights in Nov 2025

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel has everything you need. High end restaurants but you don’t have to worry about the bill. I enjoyed all restaurants. Great atmosphere, family oriented. My concierge was Eliutt he was great. He made our stay very enjoyable and we were very happy. We were treated with kindness. I have visited different all inclusive hotels some a little more expensive and others less expensive but this one is the best of all. The concierge’s supervisor was very beginning. They even let you enjoy installations before they have your room ready and you can also check out late, enjoying all the amenities and your luggage can stay in the lobby. I recommend the family selection you won’t regret.
Stayed 2 nights in Nov 2025

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness
Our stay was good overall but we really didn’t find the food at some of the restaurants very flavourful. I was disappointed with the Bamboo, Italian and the Mexican. There were some good things on each menu but nothing that would make us want to return. The service and the staff were excellent at the resort and we had no complaints with how friendly and welcoming they were. The Nest & the International were our favourites but sometimes the food was inconsistent and not always hot. Drinks were good but I found the bar ran out of certain things often & we would have to order something else. Also, the coffee bar in the Family Selection only opened at 11 am and there were no instructions on how to use the equipment so we never went back. The resort was a good size for our family and we enjoyed the spa and my kids loved having room service. The rooms were a good size but a little outdated and with 2 teenagers the pull out bed was too small. I had asked our Expedia rep about options and the manager was supposed to contact me but that never happened. For these reasons we would likely not return to this resort.
Stayed 10 nights in Nov 2025

10/10 Excellent

Lorna

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and friendly, food was great, room was clean and comfortable. Had a great time, would go back.
Stayed 6 nights in Nov 2025

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort is great. Can tell it’s older, but every single day someone was working on maintenance things like painting, etc. Great to see. Family Selection side was totally worth the upgrade. The pool was so much quieter and access to The Nest made meal times calm and relaxed as opposed to trying to get to the buffet before a rush. Elioot was one of our butlers and was fantastic. Having the Butlers book al la carte restaurants meant we had one booked every night we were there. Japanese and Mexican were highlights. Mexican was my kids favorite as they made fresh guacamole right at your table. Kids club activities weren’t communicated about well at all but the activities themselves and the team were great. We had a safety incident with a hairdryer without a proper guard catching and pulling out hair and overall their reaction/response to it was good. They comped us 2 passes to the hydrotherapy circuit at the spa. I would not recommend paying for this as the experience wouldn’t be worth the cost. There were also massive numbers of bees coming out of the drains at the spa pool and no one seemed to be dealing with them. The performers at the evening shows were very talented. Would recommend this resort for sure.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sarah Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Family Selection with 2 other families. The staff was amazing, especially Moses who was very friendly and helped calm my son down when he tripped and fell on the morning we were leaving. We ended up upgrading to an ocean view suite as the first room we were assigned looked onto construction of a new building next door. The entertainment for the kids was great and the Family Selection pool and restaurant were perfect for families travelling with children.
Stayed 7 nights in Nov 2025

8/10 Good

Da Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we’re welcomed with drinks and an Expedia concierge (Eliutt) to guide us to the room, as well as telling us a little bit about the hotel. We got a room with the view of a construction site, which was not the greatest. The pools were not very clean; it might be due to spill of drinks. They have a beautiful beach and many activities such as surfing lessons. The only restaurant I would recommend is The Nest. The Nest has so much good food. We would like to thank Expedia concierge Eliutt for his excellent service during our stay. He kept in touch with us on the very first day and until the day we checked out.
Stayed 4 nights in Nov 2025

6/10 Okay

Peter

Traveled with family and small children, Traveled with group
Disliked: Property conditions & facilities
Overall, our family, and group of 11 total had a good time. The food at all of the a la carte restaurants was fantastic. The Bamboo Japanese restaurant I could have eaten at every night. The pools were good, but the activities that were scheduled for kids were often late or didn’t happen at all. The rooms were okay, our A/C didn’t really work and was never fixed, our room was missed for cleaning once, and the toilet ran non stop which was loud. I attempted to order room service one night and it just never showed up which was disappointing. Obviously we didn’t spend a lot of time in the rooms but they definitely need some work. The bartending staff was great and made delicious drinks for both adults and kids. Beach access was easy and lots of activities there like body boarding and surfing. It was a good place but not one that I’m going to book repeatedly.
Stayed 7 nights in Nov 2025