10/10 Excellent
Brandon, Wylie
Traveled with partner
Sep 29, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at over 30 all-inclusive resorts over the last 20 years. For the most part, we've had great experiences. So it is with great regret that I give this review.
We booked this resort with great hopes. We read the recent good reviews and looked at the pictures. This was a shorter trip, so we were excited about the location and convenience.
We arrived, and was very disappointed. This place is in desperate need of repair.
1. The flooring on the pool deck and throughout the resort is riddled with cracks everyone. Don't get fooled by the pictures.
2. While we were waiting on our room, I decided to take a swim. I noticed that there were chunks of concrete missing from various spots along the pools edge. I also noticed the the gutters were pack with trash. The pool deck itself is not concrete but cobblestone. So there is a lot of dirt and grime that gathers.
3. The area around the poolside bar was packed with kids and it was filthy. We later found out that this place offers day passes which would explain why there were a lot of kids.
4. While in the pool, I noticed the roof of the poolside bar and even the resort itself was missing tiles everywhere. It was very noticeable because it was a clay/adobe stye Spanish roof.
5. We decided to move to the lobby to grab a drink, and while sitting down we noticed that the TV was very small (maybe a 32 inch). I was turned on last week's football game, and the picture was very grainy and snowy.
6. Lastly, we went ou
Brandon
Stayed 3 nights in Sep 2025
